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Hi all thanks for your kind words about Wayland Games.

To some we are thought of as an online only deep discounter when the reality is that we actually have a large physical shop in Hockley, Essex (within our massive Tabletop Nation gaming centre) so to many customers we are their LGS!

We have a dedicated customer service team and are confident that we have more staff processing and supporting more customers than any other independent retailer. We aren't trying to put other LGSs out of business by massively discounting our main ranges and instead try to work with our neighbours and manufacturers to offer the best service we can.

Sometimes, especially with less cooperative manufacturers, we can suffer from poor supply of certain products and of course it is ultimately the customers who suffer in that case. We do everything we can to keep people updated when there are particularly significant delays but with our huge volume of satisfied customers, we have to accept that on occasion there will be some to who our service falls short of their expectations. We are honest enough to admit when we get it wrong and try to make amends where possible.

Though we offer (in our opinion) great value in regards to discount and service, we try our hardest to balance competitive price with decent delivery times. We don't always get it 100% but we are trying to!

I can understand you guys are having a hard time with "certain companies" but i can't help but point out that orders to Bulgaria always take at least to week from payment to shipping.

Well I got my 1st order from Wayland Games today, it took a small week. I live in the Netherlands, so it was actually pretty fast.

Thank you Wayland Games

Went to order the Apoc book and a few paints but it turned out to be more expensive than ordering from GW due to shipping.

Can we call imrail a shill? I feel like we should be calling him a shill because that's what we do on dakka to people with positive feedback.

Seriously though I'll probably be going there this weekend and can remonstrate with them if you like. By remonstrate I mean buy loads of stuff and leave happy btw.

Have you been there before? It's bloody brilliant, so much stuff like a wargaming Mecca. Could quite happily spend 3-4 hours and then leave with the car loaded with stuff.

I ordered a stompa on 25th.

Stompa arrived today in great condition.

Google "Wayland Games" and "problems" or "complaints."

Here's a great sample, and, no doubt, Ricky's all time favourite thread on the Internets (costs him business every day, I'm guessing):

http://www.dakkadakka.com/dakkaforum/posts/list/484557.page

I had two bad experiences with them and will have no more. The current stock system is garbaggio; don't ever order anything "out of stock," and if you want attention, pick up the phone. They claim to be very attentive to emails, but I have read numerous accounts about them ignoring refund requests until you have emailed multiple times or picked up the phone, and that was my experience.

I'm very glad some have had good experiences. I like Trolltrader; I find them forthright and honest in their dealings, which is not an accusation I can level at Wayland with a straight face.

 notprop wrote:
Can we call imrail a shill? I feel like we should be calling him a shill because that's what we do on dakka to people with positive feedback.

Seriously though I'll probably be going there this weekend and can remonstrate with them if you like. By remonstrate I mean buy loads of stuff and leave happy btw.

Hahaha no I am not a shill (had to search what it was).
I'm just really glad that my order arrived, I have been scammed by 3 different webstores and it is always a gamble for me.

@Librariarch:
You have made your point, your previous thread closed down.
Thank you and no luck for you on your crusade

imrail wrote:

 notprop wrote:
Can we call imrail a shill? I feel like we should be calling him a shill because that's what we do on dakka to people with positive feedback.

Seriously though I'll probably be going there this weekend and can remonstrate with them if you like. By remonstrate I mean buy loads of stuff and leave happy btw.

Hahaha no I am not a shill (had to search what it was).
I'm just really glad that my order arrived, I have been scammed by 3 different webstores and it is always a gamble for me.

Language barriers eh!

I'm pleased it worked out for you, they're pretty good but mistakes happen.

Pacific wrote:Have you been there before? It's bloody brilliant, so much stuff like a wargaming Mecca. Could quite happily spend 3-4 hours and then leave with the car loaded with stuff.

That pretty much sums up my Saturday afternoon, blew a ton of cash on Spartan Scenics (soo pretty and nicely cast) and other bits for a Necromunda table. I'm only 20minutes down the road so get there a fair bit, the odd tournament but mostly bunking off from work to buy stuff. Drop me a PM if you fancy a game of something.

Tell me, did they have the bar set up when you last went?

Cold Bulmers and Wargaming for the win!

A Mecca indeed - except for the alcohol bit obviously.

 notprop wrote:

Pacific wrote:Have you been there before? It's bloody brilliant, so much stuff like a wargaming Mecca. Could quite happily spend 3-4 hours and then leave with the car loaded with stuff.

That pretty much sums up my Saturday afternoon, blew a ton of cash on Spartan Scenics (soo pretty and nicely cast) and other bits for a Necromunda table. I'm only 20minutes down the road so get there a fair bit, the odd tournament but mostly bunking off from work to buy stuff. Drop me a PM if you fancy a game of something.

Tell me, did they have the bar set up when you last went?

Cold Bulmers and Wargaming for the win!

A Mecca indeed - except for the alcohol bit obviously.

No bar last time! Wow.. if I was asked, "what one thing would you add to make it better..?" that would have been my answer

Live the other side of the country (Gloucestershire) unfortunately mate, next time I'm there will probably be the Infinity tournament just prior to Xmas unless I can organise a weekend shopping trip in the meantime

What is the Spartan Scenics stuff like (presumably the big base type structures)?

The bar has been open a few months now

Does this explain the recent missed deliveries?

@ Pacific - the spartan scenics bits are some new 28mm detailing peices. I picked up the Cargo Bay, Barracks and Armoury packs. Each pack (£18-23 each) contains about 20 odd peices of resin furniture. I picked them up for a Necromunda table I'm looking at building but they look like they have been made for infinity. Very nice and a good deal too.

Oh and they tricked me into buying X-Wing too, which is an awesome game. Good salesmaning that man.

rich1231 wrote:
The bar has been open a few months now

Can confirm the prescence of said bar, and hot dog machine!

Given a choice between Wayland and Gifts for Geeks, where would you order from?

The new SM codex is cheaper through G4G, though I haven't ordered from them before and would be tempted to stay with Wayland purely as they're who I've always used before.

Cheers

Assuming you're prepared for a significant delay, probably Wayland, you'll be sure to get it eventually

(or perhaps quickly, you just can't be certain with the new releases)

None of the online sellers have been great about getting new codexes/models out promptly, at least in part due to GW failing to supply all they order

if HAVE to have it within the next couple of weeks GW direct is probably the way to go based on recent releases

Nah I don't need it immediately, though equally the sooner it arrives the happier I'd be.

Cheers for the response pal.

Gifts for Geeks are a good store I've ordered numerous things in the past and also visited the store on 1 occasion. The staff are really friendly and helpful. Ive heard some people say they can be slow from time to time but Ive not experienced this. Gamingfigures.com are also a very good store.
As far as wayland go I've had delayed orders and a bad experience where a staff member called me a liar on the phone.. not good. Its been 3 or 4 yrs since then so they may have got better but they dont get my custom.

Do not order from Gifts for Geeks if you're outside the EU and have to deal with customs. Both myself and a friend got packages where they over-listed the value of the items for customs purposes so I got to pay extra charges for no reason.

Stunty46 wrote:

As far as wayland go I've had delayed orders and a bad experience where a staff member called me a liar on the phone.. not good. Its been 3 or 4 yrs since then so they may have got better but they dont get my custom.

Stunty46, I apologise that you experienced this. I can not comment on anything from 4 years ago, but I know none of the current staff would ever do such a thing. If you do wish to give us another try I am sure you will be pleased with the service you receive.

Wayland games promise fast delivary and yet I've never had a order that took less than a week to come [i'm not happy ].

 sing your life wrote:
Wayland games promise fast delivary and yet I've never had a order that took less than a week to come [i'm not happy ].

Sorry you are unhappy with our service, perhaps it would help if I detail what our order status and product availability is like. Please note that all order turnaround times are indications rather than guarantees as variations in supply and demand can sometimes cause a backlog.

Available (X Ready to Ship) These items are currently in our warehouse and we will be used fulfil your order as soon as possible. If you have items in the order that have other statuses however, these items will be shipped once any outstanding have been received in our warehouse. This can mean that items in stock are delayed as we wait for Pre-Order items (for example) to be available.

If any of your items are listed as Available (Ships in 3-9 Working Days) then they will be ordered from our suppliers (usually direct from the manufacturer) and should arrive with us to ship within 3-9 working days.

'Pre-Order Now!' Such items will be available on the release date of the product (assuming we have received stock)

✪ Special Order Item (Shipping Times May Vary) These items vary in shipping times as their availability from the manufacturer/distributor may be sporadic.

I genuinely hope that helps, if you have any more questions or queries about your order history please contact us via our websites Helpdesk.

I have used Wayland Games a couple of times without incident, but then I wasn't ordering a new release and I didn't require the items within a set period.

I think that seeing them responding on Dakka is great. My Mrs is a "Social Media" guru/witch/farseer (gets paid for it, and everything) and occasionally has to go on the frontline and take abuse from the anonymous public when her employer gets flakk (they're a big company, having had a fair bit of bad press recently)

It isn't easy seeing your company get battered, so props to the lads for getting involved. And let us hope that they can sort out what ever the order-to-shipment bottle neck appears to be!

PEACE! Or WAR! depending on your outlook.

 Jake-Wayland wrote:

 sing your life wrote:
Wayland games promise fast delivary and yet I've never had a order that took less than a week to come [i'm not happy ].

Sorry you are unhappy with our service, perhaps it would help if I detail what our order status and product availability is like. Please note that all order turnaround times are indications rather than guarantees as variations in supply and demand can sometimes cause a backlog.

Available (X Ready to Ship) These items are currently in our warehouse and we will be used fulfil your order as soon as possible. If you have items in the order that have other statuses however, these items will be shipped once any outstanding have been received in our warehouse. This can mean that items in stock are delayed as we wait for Pre-Order items (for example) to be available.

If any of your items are listed as Available (Ships in 3-9 Working Days) then they will be ordered from our suppliers (usually direct from the manufacturer) and should arrive with us to ship within 3-9 working days.

'Pre-Order Now!' Such items will be available on the release date of the product (assuming we have received stock)

✪ Special Order Item (Shipping Times May Vary) These items vary in shipping times as their availability from the manufacturer/distributor may be sporadic.

I genuinely hope that helps, if you have any more questions or queries about your order history please contact us via our websites Helpdesk.

I will be ordering the AP ink set from WG and if I don't get it within a week I will stop buying your products [completaly].

All I request to immediatly know why the ACTUAL F K you are charging more for FW products on your website than the actual forge world website.

Dude, seriously, there's people complaining because other retailers have taken literally months to deliver product with no communication, and you're riding WG because they have taken a week to send you something and had the stones to apologise to you in public?

Classy.

Oh, and they offer Forge World as a service, they have to buy it at retail and add a small fee on top, as Forge World don't sell wholesale.

I believe they say that on their site?

Im more than happy with wayland. Maybe some times the delivered item takes more than promised but they work fine for me and always good comunicacion.

On the other hand I ordered some things more than a month ago from darksphere.co.uk. An Eldar codex arrived but nothing more. I just asked them and they said "wait" now im off with patience and you know what? two days without answer from them. Maybe they are waiting till I wont be able to make a paypal claim. or maybe not but this situation enrages me.

RUNE wrote:

On the other hand I ordered some things more than a month ago from darksphere.co.uk. An Eldar codex arrived but nothing more. I just asked them and they said "wait" now im off with patience and you know what? two days without answer from them. Maybe they are waiting till I wont be able to make a paypal claim. or maybe not but this situation enrages me.

You need warlord workshop mate.

azreal13 wrote:Dude, seriously, there's people complaining because other retailers have taken literally months to deliver product with no communication, and you're riding WG because they have taken a week to send you something and had the stones to apologise to you in public?

Compared to other sites that I have ordered GW products from [warlord workshop in particular took only a day to deliver a rhino kit to me], WG has quite atrocoiusly long delivary times.

Classy.

You are correct, I am indeedly classy



Oh, and they offer Forge World as a service, they have to buy it at retail and add a small fee on top, as Forge World don't sell wholesale.

I believe they say that on their site?

I understand what you say, however what I don't understand [at all] is why WG would want to sell FW products when even the services/prices on the official
site kick their ass [meaning that no-one will want to buy their FW other than ignorent elders wanting to get little Timmy/Maddy something nice for christmas]

Divines smile on you

I've written all my replies in bold.

P.S: I apoligise if I have caused any offence.

I believe FW can charge a ludicrous amount of postage as they calculate it as a percentage of order value, WG don't, so I'm sure there is a tipping point where it becomes cheaper, not willing to do the maths, might be wrong, but certainly factor in delivery and it becomes less daft.

Other people may be willing to pay extra to support an independent (unlikely, but possible) or simply too lazy to place orders in two places.

It costs them nothing to offer, they are transparent that they are charging over RRP, and clearly state that they are special order and may delay dispatch. It doesn't cost them anything to offer the service, my question to you is why wouldn't they? If nobody orders anything, they lose nothing, if people choose to use the service, they get money.

I've had things turn up the next day from WG too, and I've had things take a lot longer than a week from other companies, it doesn't mean anything.

We regularly get new names pop up offering great discount and near instant fulfilment on orders, only for the cracks to start to show in a few months as their business model and infrastructure start to implode. Wayland (and Dark Sphere) have been around for some time, and don't seem to be showing signs of going anywhere either, so will remain my favourite companies for all my online business (no preference of one over the other, tend to choose on an order by order basis)

I just can't see how you feel justified in throwing that attitude about for having to wait a whole week and still seem able to keep a straight face?

 azreal13 wrote:
I believe FW can charge a ludicrous amount of postage as they calculate it as a percentage of order value, WG don't, so I'm sure there is a tipping point where it becomes cheaper, not willing to do the maths, might be wrong, but certainly factor in delivery and it becomes less daft.

Other people may be willing to pay extra to support an independent (unlikely, but possible) or simply too lazy to place orders in two places.

It costs them nothing to offer, they are transparent that they are charging over RRP, and clearly state that they are special order and may delay dispatch. It doesn't cost them anything to offer the service, my question to you is why wouldn't they? If nobody orders anything, they lose nothing, if people choose to use the service, they get money.

I've had things turn up the next day from WG too, and I've had things take a lot longer than a week from other companies, it doesn't mean anything.

We regularly get new names pop up offering great discount and near instant fulfilment on orders, only for the cracks to start to show in a few months as their business model and infrastructure start to implode. Wayland (and Dark Sphere) have been around for some time, and don't seem to be showing signs of going anywhere either, so will remain my favourite companies for all my online business (no preference of one over the other, tend to choose on an order by order basis)

I just can't see how you feel justified in throwing that attitude about for having to wait a whole week and still seem able to keep a straight face?

I get it Azreal, You're a Fanboi of wayland games.

I'm not an especially huge fan of Wayland or anything, but azreal13's post there is nothing but reasonable and polite - especially when answering your Forge World related question. Your posts, however, are not.