That would be me again ;-)
The following is an exchange between myself and 'Jason' this morning.
Please note that while 'Jason' asks for this to remain private, I make no such agreement.
07:25
Resin Forge Store
It really is a shame there hasn't been time to get to you sooner. First these initial talks, will be private. While you do have the right to share them, I would ask you keep them to yourself for the time being. Second, if you would say, make a list of questions, clear cut, no confusion where some reader may read one thing and another reads something else. Words need to be clear which you generally have down pat. *Kudos!
Its also a shame you are in the
UK so calling our customer service line was set up for this sort of PR. We simply have very little time, withe event coming up and all this drama the service line was set up so anyone with questions, complaints or whatever can get a hold of a rep and get a quick answer or resolution.
But in light of you wanting "help" us which to be blunt, seems your right now leaning a certain way but its impossible to see your real motivations. Please do not take that as an offensive remark!
You send your questions here, they will then be passed along right to our PR person on Monday when he arrives in. Hes closed for the weekend. (*His hours are Monday - Saturday, 9AM - 9PM US CENTRAL timezone.*)
I'm sure at that point, we will answer as many of your questions as possible.
07:35
Art Darryl Steventon
So there's a PR person?
Are you incapable of answering direct, straight questions yourself?
To whom am I speaking now?
For clarity - I have no affiliation to any fora, website or blog - whilst I am active on the
UK communities through various other avenues, and as such, I take great interest in any suspect behaviour, either from retailers or fora.
Right now, your side of the arguments look increasingly weaker and weaker.
The failure to answer questions that have been directly put to you and to then hide behind 'my PR person' is just adding to that perception.
07:41
Art Darryl Steventon
Please note: I shall not get into protracted conversations with faceless identities - please provide a name to which I can refer.
07:41
Resin Forge Store
First, i am not the PR person. That is the person who can be reached 12 hours a day 6 days a week. I will not reply to questions that I either don't know the answer to or simply cant help with a 100% response. My job here is to simply keep customer updated and this update is in regards to claims we are not going to
HH. it seems pretty clear to us and gives anyone reading the post can then make up their own mind on if they trust us enough to wait or if they just want their money back. Its a win win for the customer.\
07:43
Art Darryl Steventon
To whom am I speaking now?
07:44
Resin Forge Store
Already a trick question because ive seen areas you post, and no matter what owners name i give, you will not believe it. Correct?
But to be fare.
Im jason, nice to meet you.
And for anyone to say im not real, follow this link to a resolved customer who talked to both me and another owner.
http://www.dakkadakka.com/dakkaforum/posts/list/30/523568.page
Specifically this quote:
07:46
Resin Forge Store
I spoke with 2, both men. Jason and Daniel.
Daniel (I believe, was the original owner that called me and wasnt very polite). From then on I spoke with Jason multiple times, he was always great and always ready to listen to what I had to say. Today, the final call was with Daniel. He apologized for the way he reacted when he originally called.
I liked the fact that he was the one calling to close it off, and not go into hide and avoiding what had happened.
07:46
Resin Forge Store
Now to your next question, each of the 3 owners has a 33.3% share.
One money, very queazy.
moment DAMN AUTOCORRECT
07:48
Art Darryl Steventon
Now we're getting somewhere.
I had seen that quote previously, and yes, it does say that the issue was resolved. After three months?
Whilst it was resolved, not exactly speedy was it?
Though, kudos - you did resolve it.
Now, do you care to answer the other questions?
If you can answer nr.1 the others all roll on from there.
07:50
Resin Forge Store
Contact him.
07:50
Art Darryl Steventon
Contact who?
07:52
Resin Forge Store
His item was ordered, shipped a few days late, got to tracking went to Chicago, then stopped updating. We contacted him, Daniel was rough, I was polite, he calmed down and we worked out 100 that very friday and 100 this friday (yesterday). We had proof we shipped. But we felt he shouldn't be out anything and we used it as a learning curve so that now, we ship registered with insurance.
07:52
Resin Forge Store
He can vouche the story
As im not the PR ill answer as many as I personally can before it will be pushed straight to the PR phone line.
07:52
Art Darryl Steventon
Noted and acknowledged.As you obviously read Dakka, care to comment on user 'Aerethan's comments?
Will he, as previously intimated by the
RF site, be receiving a refund for monies previously paid?
07:54
Resin Forge Store
My understand of that guy is simple. Hes not a customer, will never be one so why is he owed a refund? And what would said refund be for exactly?
07:56
Art Darryl Steventon
I refer you to the previous comments made on your page 'anybody owed money by Daniel should contact us' - he alleges he has made contact by email.
Are you denying he is owed any money, by Mr Mandelbraum for any previously unfulfilled orders from previous organisations he was involved in?
07:58
Resin Forge Store
I am flat out denying he ever sent an email and infact only called out hotline once asking for eric before hanging up. Ask him to send the email both resin forge and yourself and watch his lie collapse.
Ask him to send the email with a BCC to you or something.
08:01
Art Darryl Steventon
Noted and acknowledged.
Moving on;
Why, given that your registered address is Texas based, did you retain a Germany based security company to issue the C&D to www.dakkadakka.com?
And are you still maintaining that due to the efforts of 'Lexicanum' their website was then taken down shortly after?
Do you have any comment on the (very brief) investigations carried out by various users on Www.dakkadakka.com regarding their bone fides?
08:06
Resin Forge Store
Yes we did retain the company. We have pages and pages of conversations with the CEo as well as a paypal payment sent and then when it was accepted by him. Same name on his paypal account as was on the C&D. Any other talk about them goes to the PR person.
Lex posted a comment which here is the cap oh which leads us to think he did based on his own words and how easy it was after someone asked why the site is gone. Need the screen cap?
And the last one also goes to the PR person.
If you are
UK, we can give you a calling card number to you so you pay nothing. Then you could actually call customer service and get the questions you answered right away. I do apologize, PR isnt my job in
RF
08:11
Art Darryl Steventon
No, given that I prefer to be able to refer back to conversations verbatim if so required under legal duress I would prefer to keep all contact text only.
I'm sure you'll appreciate that.
It boils down to protecting both you and I from any comments being taken out of context at a later date by either yourself, myself or any third parties who may be able to access said conversations.
08:12
Resin Forge Store
Your choic
e
08:12
Art Darryl Steventon
Thank you for understanding.
08:12
Resin Forge Store
Just understand PR is not my job here with
RF and just talking with you is a no no since now have a real PR person helping out.
its 215 here and im very tired, we can continue more tomorrowif you would like
08:13
Art Darryl Steventon
And just so I can refer to them correctly, what should I call the PR person? What is their name?
At that point the conversation finished with no further replies.
So, Resin Forge are now employing a 'PR' person, who will deal with all enquiries.
I've no axe to grind, no score to settle on either side - just a good old fashioned sense of fair play. I have asked very straight, very basic questions that have led nowhere - so make of this what you will.
I'll be blocking
RF the second that they turn abusive.