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 scarletsquig wrote:
Wow, that is one hideous, hard-to-navigate website.

The 90s called, they want their checkboxes back.

90s were all about confusing layouts, buttons and Shockwave (then later Flash). Checkboxes are totally a 00's thing.

 scarletsquig wrote:
Wow, that is one hideous, hard-to-navigate website.

The 90s called, they want their checkboxes back.

Pfft... shows how young you are. The 90's didn't have checkboxes; they had frames!

So, not only do they charge a large amount for shipping, but they also charge sales tax, why on earth would I order anything from their webstore?

 Vaktathi wrote:
So, not only do they charge a large amount for shipping, but they also charge sales tax, why on earth would I order anything from their webstore?

Government is to blame for sales tax. Shipping costs are totally GW though.

 ClockworkZion wrote:

 Vaktathi wrote:
So, not only do they charge a large amount for shipping, but they also charge sales tax, why on earth would I order anything from their webstore?

Government is to blame for sales tax. Shipping costs are totally GW though.

This was their plan all along to drive sales back to the FLGS!

Anyone have luck on finding errata or FAQs yet?

Or have they just said screw gameplay.

I'm not sure what to think of the new site. While I hardly ever visit it anyway it does seem fantastically bland compared to the old page. That being said, it does function better than FW and BL's sites even if it does sacrifice every single bit of character possible.

The thing that shocks me though is the complete lack of description describing the different game systems/factions. GW obviously wants to drive their entire customer base to this site so one would imagine that they would do their best to make it welcoming to newcomers. Take Infinity for example http://www.infinitythegame.com/infinity/en/ I had never played the game but was curious about their stuff. I tried browsing through all the models but there were hundreds of the things! Then I found the section with all the fluff on the different races which was immensely helpful.

In fact, everything on the Infinity website is much more welcoming. Granted it takes more clicks (and frankly a lot of confusion) to actually buy something but instead of proudly displaying a $120 codex on their main page it provides you with a link to free rules! A mix of the two sites would be perfect in my opinion.

 Vladamyr wrote:
Anyone have luck on finding errata or FAQs yet?

Or have they just said screw gameplay.

Not up yet. Customer Service has been saying they're coming back but they don't know when yet.

I just got their newsletter about the launch of the website.

First thing it says is Only we sell the entire range.. 1000+ exclusive products.

IF I am a FLGS store I really have to wonder why I would do business with them. With the digital books, their marketing and what they do. They are not a business partner at all.

Vaktathi wrote:So, not only do they charge a large amount for shipping, but they also charge sales tax, why on earth would I order anything from their webstore?

Because they're apparently making mandatory items like Ork HQs webstore only?

ClockworkZion wrote:

 Vaktathi wrote:
So, not only do they charge a large amount for shipping, but they also charge sales tax, why on earth would I order anything from their webstore?

Government is to blame for sales tax. Shipping costs are totally GW though.

Not if they're charging customers the tax who live in states without sales tax like was reported earlier in the thread. In that case they're just keeping the extra cash just like Forgeworld does with VAT to non-EU customers.

All the finecast models on the new site is showing up as a "webstore exclusive."

What a bland site. I think the old one was a lot better. Might be change resistance though, so ill give a few week. And the skull on the cape are killing the model. Sad as i think he's really badass otherwise

 warboss wrote:

Not if they're charging customers the tax who live in states without sales tax like was reported earlier in the thread. In that case they're just keeping the extra cash just like Forgeworld does with VAT to non-EU customers.

Unless TN has sales tax laws that apply for to all sales through their state, even if they're done online. I don't know though, I'm just speculating there.

Regardless of WHY GW is charging sales tax said taxes are paid to the government. Companies do not make money on taxes.

For non-EU customers FW use the money to help pay for shipping internationally.

 warboss wrote:

Not if they're charging customers the tax who live in states without sales tax like was reported earlier in the thread. In that case they're just keeping the extra cash just like Forgeworld does with VAT to non-EU customers.

This is what they seem to be doing. Their website says:

No taxes are raised on shipments to the rest of the world. Please note that Games Workshop is not responsible for any import duties or charges that may be levied under local legislation in the destination country.

But the prices being charged to the ROW are clearly UK prices which already include VAT at 20%.

On the other hand, ROW orders now get free shipping as long as the order exceeds £100.

FW has addressed the taxes thing in the past and said that the money paid in taxes for ROW goes into the shipping costs instead.

They don't seem to have "Finecast" labels on the models. Feels like it's just plain ol resin they're using now? Unless I'm mistaken...

 angelofvengeance wrote:
They don't seem to have "Finecast" labels on the models. Feels like it's just plain ol resin they're using now? Unless I'm mistaken...

Still finecast, they just aren't telling people about it now that they know that everyone knows it sucks.

RIP Specialist Games! I loved playing them when they were around..

how do I frickin edit my address or payment details after making my account?

is it just me or is there no edit button???

 scarletsquig wrote:

 angelofvengeance wrote:
They don't seem to have "Finecast" labels on the models. Feels like it's just plain ol resin they're using now? Unless I'm mistaken...

Still finecast, they just aren't telling people about it now that they know that everyone knows it sucks.

RIP Specialist Games! I loved playing them when they were around..

They're still around. Just not in production :-D

I'm sure the FAQs will be along in a hurry just like White Dwarf codices and the like.

It's terrible.

There is no character any more, for one thing. It looks like a generic demo web design companies flash up in ads.

The checkbox navigation is atrocious as well. It bases itself around a weird and/or system; you can check different boxes and do an 'or' search in the same category. Outside of that category, it's limited to 'and' (i.e., You can't select HQ models and Artillery) choices.

However, the main problem is just the UI. The dropdown menus are gone. The screen shifts around automatically when options are selected. There's just too much white space.

This is clearly a tablet and phone based website. It's just bizarre they couldn't have a PC and Tablet site instead.

 BlapBlapBlap wrote:
It's terrible.

There is no character any more, for one thing. It looks like a generic demo web design companies flash up in ads.

The checkbox navigation is atrocious as well. It bases itself around a weird and/or system; you can check different boxes and do an 'or' search in the same category. Outside of that category, it's limited to 'and' (i.e., You can't select HQ models and Artillery) choices.

However, the main problem is just the UI. The dropdown menus are gone. The screen shifts around automatically when options are selected. There's just too much white space.

This is clearly a tablet and phone based website. It's just bizarre they couldn't have a PC and Tablet site instead.

They have a separate mobile site that's even worse...

can you guys edit your shipping addresses?

 Sir Arun wrote:
can you guys edit your shipping addresses?

Nope. I think you have to enter the info when you check out.

Did they always have this return policy? I thought they just sent out another box when you had a problem. That was pretty much the best thing about buying stuff from them.

Free Returns
If for any reason at all, you're not satisfied with your purchase, you can return it to us for a refund, or exchange it for something else. No quibbles and no funny handshakes required.

 Vaktathi wrote:
So, not only do they charge a large amount for shipping, but they also charge sales tax, why on earth would I order anything from their webstore?

aside from any GW only items, i'm not sure why anyone orders from GW period, which has nothing to do with there old or new website. I'd rather buy from warstore

 Trickstick wrote:
Did they always have this return policy? I thought they just sent out another box when you had a problem. That was pretty much the best thing about buying stuff from them.

Free Returns
If for any reason at all, you're not satisfied with your purchase, you can return it to us for a refund, or exchange it for something else. No quibbles and no funny handshakes required.

That might go beyond the replacement thing. I don't know honestly.

I dont mind the new navigation.
It fits well with the obvious will from gw to make gamers think outsidè of codex when building (buying) armies. Allies and extras make the old army+foc navigation outdated.

Its also clever to dismiss the faq section. When gamers realise the rules are just a frustration, people might buy the wast hoard of models with horrible rules to beguin with.

 Fayric wrote:
I dont mind the new navigation.
It fits well with the obvious will from gw to make gamers think outsidè of codex when building (buying) armies. Allies and extras make the old army+foc navigation outdated.

Its also clever to dismiss the faq section. When gamers realise the rules are just a frustration, people might buy the wast hoard of models with horrible rules to beguin with.

Or they quit because they started the game to, well, play the game.

Hey, I don't know if anyone keeps an eye on the Lord of the Rings stuff on GW's website, but did the LOTR miniatures go up in cost DRAMATICALLY? Like, as in, up to the level of the Hobbit miniatures?

I could have sworn the LOTR was much more reasonable.

EDIT: it's mostly (and obviously) direct-only for LOTR stuff now