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 Compel wrote:
Add in Late Backers (who are near enough the same number as those who originally pledged), backers who didn't bother filling out their pledge managers. People who have had buyers remorse and cancelled their pledges. Declined credit cards...

And so on and so forth.

And what about me? I am none of those, live 38 miles from their HQ and STILL have not received my pledge! I will be selling my pledge as soon as it arrives. I was going to introduce the game to three separate clubs around here and run link campaigns with DZC but I have lost faith with Hawk and they will have to win back my trust. But the way GW is going I may just wait for them to redo Epic and BFG.

The point was, it's not "a simple check to see whether you have the same number as on the kickstarter page."

In a previous life, I worked in UAT - User Acceptance Testing, for an IT product for use by thousands of users. Turns out stuff involving computers can be pretty complicated (wow, who'da'thunk it, huh?)

There are many other things I want to type here, but they would be snarky (ok, maybe snarkIER), and, more importantly, non constructive.

So, as it's officially Christmas Eve here now, in the spirit of the season, I shall simply say: "I am sorry that everyone who is upset feels that way and I wish you all best of luck for the future."

Davor wrote:

 BobtheInquisitor wrote:
I am in the same boat. No package. No shipping notice. No response to my Kickstarter message. No reply to my email. No one remembers Dr. Quaice. The universe is a spheroidal region 705 meters in diameter...

I'm starting to get worried here.




510 meters...

This is why I don't do Kickstarters. Sadly I am missing out on all those great Kingdom Death minatures but that is the price I pay for not getting worried. I really hope you universe doesn't shrink because of this. How did that episode end? Leap of faith?

I don't regret backing. I'm looking forward to getting my stuff, but I am always anxious when there's a chance it got lost in the mail or deleted altogether. In general, I still enjoy the feeling of being a part of something that the best and worst Kickstarter campaigns bring.

So I'm one of the backers with a missing pledge. It's partly my fault - the game was delayed so long I ended up moving to a new house before they even started shipping (second time this has happened with a Kickstarter!) and although I updated my address on their site and emailed them to let them know, that isn't enough. For anyone else in the same boat, if you only change your address on the site, it does not update your order address. You needed to email them the new address. They did reply to inform me of this months ago but somehow I missed it, or misread it. Mea culpa.

Anyway now that I know where things went wrong, I can't seem to get a reply from Hawk. I've emailed them twice in the past two weeks. Does anyone know what I should be doing to make sure I don't slip through the cracks forever?

 CalgarsPimpHand wrote:
So I'm one of the backers with a missing pledge. It's partly my fault - the game was delayed so long I ended up moving to a new house before they even started shipping (second time this has happened with a Kickstarter!) and although I updated my address on their site and emailed them to let them know, that isn't enough. For anyone else in the same boat, if you only change your address on the site, it does not update your order address. You needed to email them the new address. They did reply to inform me of this months ago but somehow I missed it, or misread it. Mea culpa.

Anyway now that I know where things went wrong, I can't seem to get a reply from Hawk. I've emailed them twice in the past two weeks. Does anyone know what I should be doing to make sure I don't slip through the cracks forever?

Close your eyes, cross your fingers and repeat" I believe"





Sorry more srsly you will have as much luck with the above as with sending them an email apperently. I have seen a number of people saying they are waiting for a reply from emails in october.

Late Backer here, just the base game, the space station and Launch Assets. Order status is still Processing if that means anything... Let's wait and see if and when the package shows up...

 CalgarsPimpHand wrote:
So I'm one of the backers with a missing pledge. It's partly my fault - the game was delayed so long I ended up moving to a new house before they even started shipping (second time this has happened with a Kickstarter!) and although I updated my address on their site and emailed them to let them know, that isn't enough. For anyone else in the same boat, if you only change your address on the site, it does not update your order address. You needed to email them the new address. They did reply to inform me of this months ago but somehow I missed it, or misread it. Mea culpa.

Anyway now that I know where things went wrong, I can't seem to get a reply from Hawk. I've emailed them twice in the past two weeks. Does anyone know what I should be doing to make sure I don't slip through the cracks forever?

NONE OF IT IS YOUR FAULT. This is just bad poor business practice. Simple as that. If you go and update their site that is all that is needed then. Otherwise why have that option on that site then?

It's an evolutionary advantage. The Kickstarter Spider will often spin up a convincing website to lure in potential prey. The prey believes that it has succeeded in passing on its vital information, but instead has simply given the Kickstarter Spider an opportunity to lay its eggs in a hypothalamus that will soon begin producing enough anxiety hormones to nourish the entire clutch of hatchlings.

They definitely didn't want this to happen - it's obviously hurting the launch of the game. So, while I don't want to give them slack in the sense that they need to acknowledge that it's not an import/export problem (but rather a database or similar issue), I think it's clear that this isn't malicious and they just got overwhelmed by the fulfillment process. I.e. no ill intent... but just a bummer for everybody =/

*edit* For some reason it didn't edit the first. time. Weird.

The last Video i saw had him say there were 100-200 expected issues with missing or incomplete pledges, but maybe im misremembering something?

Davor - I do think Dave is just a little awkward, I wouldn't read it the other way at all (that's my impression, at least, from seeing him at a few conventions and prior videos).

I got my pledge (commodore) about two weeks ago. Everything is superb. The production quality of everything is top notch, the best. I am very happy!

nekooni wrote:
The last Video i saw had him say there were 100-200 expected issues with missing or incomplete pledges, but maybe im misremembering something?

If the numbers where that low they would have resolved them by now. When this all plays out that number will be much, much higher.

Anybody got any news? I thought they told everybody that they'll be working this week? Seems to be another blatant lie.

No news. Still waiting.

I mean I can accept the hollydays ... but everything else...

Well, I quote from their last update:

"We will be continuing to dispatch missed pledges over the Christmas period (where shipping allows), and, as mentioned above, our team will be replying to emails too. We will be updating everyone again soon."

Just would like to know if anybody got any update.

They seem to be struggling to get retail out as well most of the battleships and starters are sold out as soon as they come in.

I know where you can get them. Entoyment is the best bet you have in the U.K. As they are just down the road from the U.K. Distributor so usually get first dibs.

I have not heard anything from Hawk wargames yet. I originally emailed them on December 6th about my missing pledge.

fryguy49 wrote:
I have not heard anything from Hawk wargames yet. I originally emailed them on December 6th about my missing pledge.

December 8th, here. They said then they would look into it and get back to me.

To be fair, looking at the pledge manager, it looks like I might still owe some money, but there is no actual option to pay it, but I also have the emailed receipt confirming my pledge completion.

I emailed them on the 6th of December about my Commander pledge, about ten mins after the email saying that some pledges may not have been exported etc. I didn't hear anything at all until I received a courier shipping notification yesterday morning. Hang in there.

I've emailed twice and received no response. Looking forward to 2017 ;-)

Zond wrote:
I've emailed twice and received no response. Looking forward to 2017 ;-)

Considering the current "speed" be happy it it does not turn out to be 2018 until everybody received everything in correct order.

Finally received my shipping notification, although was to my old address despite emailing them to tell them otherwise. At least I was able to change it to pick up from the local shop. Looking forward to seeing my ships!

Hawk Wargames is SMALL. Like maybe five full time employees, and several part time. Since they started shipping DFC, I've noticed just about everything else has stopped. No new blogs, no updates on anything except "We're shipping!", next to no communication at all on the forums (where they have always been chatty), release dates for stuff pushed back with no explanation, they haven't answered any of my e-mails except with the automated e-mail of acknowledgement of receipt. No restructure or update on the main website- still no direct links or page for Drop Fleet Commander. On top of that, it's the holidays.

I'm not trying to make excuses for them. It's obvious they were overwhelmed, didn't have the infrastructure or staff to handle shipping out the Kick Starter Pledges AND continue running the company. Add to that the Holidays and I'm surprised they have done even half of what they did. This is not a unique or first time thing either. It's happened to several other smaller mini's companies that ran a hugely successful Kick Starter: Soda Pop Miniatures and Super Dungeon Explore, and Relic Knights, Cool Mini or Not with Zombicide, Dream Pod Nine and Heavy Gear Blitz, and perhaps the biggest fail of them all: Palladium Games and Robotech (I'm still waiting for wave II from the KS, and it's been literally YEARS, but they keep promising it's on the way...). With the exception of Palladium and Robotech, all these companies eventually delivered on their Kick Starter Pledges. It just took a lot longer than anyone expected.

I hope they are finally moving into the phase of shipping of the "Problem Backers"- the ones that moved, or changed their pledge after the KS closed, etc. etc. And hopefully those are few, but customer service intensive, and again, only a couple employees to handle it. Meanwhile, they have to get the website updated, work on the next wave of ships for DFC, and continued development on DZC. There is also the promised tournament rules, and League rules that Hawk Wargames promised to coincide with the release of the game. Launch assets and the Space Stations finally showed up in my LGS, but I still haven't seen any Starter Sets for the game beyond what first showed up back in early November. I managed to snag a UCM Battleship online, but haven't seen or heard anything about the Cruisers or Frigates that were supposed to be out by now.

My biggest concern: While they are dealing with getting the pledges out the door, development everywhere else has basically stopped. So we may not see anything new for either game until sometime in the summer/fall. That makes me sad.

Hawkwargames is hopelessly overwhelmed right now, and I hope they manage to crawl out of it soon in the new year or things could get ugly for the company.

The cruiser and frigate boxes are listed as Dec/Jan with the sites I've checked, and I vaguely recall seeing in an update that they were pushing the release dates back to January.

They have been working on development though, Hawk shared renders of all the corvettes for DFC and some of the special commanders for DZC before Christmas.

nobody wrote:
The cruiser and frigate boxes are listed as Dec/Jan with the sites I've checked, and I vaguely recall seeing in an update that they were pushing the release dates back to January.

They have been working on development though, Hawk shared renders of all the corvettes for DFC and some of the special commanders for DZC before Christmas.

it's pretty possible that these renders had all been done before the KS shipped

I can also imagine it's the sort of thing Dave would do to unwind after a day.

Still no package, no shipping notice and no response to my email. I held out longer than many, trying to give them the benefit of the doubt but here on the eve of a new year I'm truly fed up and want my blasted game.