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Schmapdi wrote:

 Azazelx wrote:
Without snark, the loyalty points thing seems pointless. The rate is so small, it wouldn't really endear any "loyalty". You're clearly better off shopping around for every purchase still if a 200 quid purchase is going to get you a measly 2 pounds. If you spend ten thousand quid, you're only getting 100 back in savings vouchers...

It adds up more than you think. Miniature Market has a similar reward scheme that gives 1% back, it's nice for a small freebie order every few years. Plus they'll probably occasionally have promotions where you get 2x-4x loyalty points.

Small freebie order every few years? Really? I mean, if that's all it takes to gain "loyalty" from some people over shopping around and shopping smart, than more power to them, I guess. On the other hand, if another place is 50p cheaper on a product, or even or even 1 pound cheaper overall on a <100 pound order, there's your loyalty bonus equalled or even smashed right there.


Automatically Appended Next Post:

gohkm wrote:
I ordered from Wayland Games only twice, and that was a long time ago. First time, I remember it took a really long time - 6 month odds, I think - to get stuff from the UK to Oz. A tad excessive when stuff I ordered from France got to me in a week.

Second time round, my order was cancelled and refunded without any explanation. I asked for one and nobody bothered replying. I even called, but nobody answered. Yes I did check timezones and opening times.

I have since found much better places to spend my money.

In-stock orders from UK gaming companies tend to take 5-10 days to get here. Firestorm, Troll Trader, Warlord, Arcane, Foundry - it's all pretty damned good. If you're unlucky it might take 2 full weeks, or three at the worst. RM>Aust Post is pretty fast and efficient.

That's why it's excessively long. I do order from overseas quite often, so I'm cognizant of general delivery times.

Admittedly, nowadays, I just take the train to Mortdale and buy stuff from the Combat Company.

 lord_blackfang wrote:
Finally a functional website... just in time to lose all your EU customers thanks to ECB shenanigans.

Sorry for my ignorance but what is ECB?

I order from them occasionally. They're very competitive on some lines, but oddly overpriced on others. Still, they're fairly nice to deal with and local-ish (ok, interstate, but you get my point).

 Pacific wrote:

 lord_blackfang wrote:
Finally a functional website... just in time to lose all your EU customers thanks to ECB shenanigans.

Sorry for my ignorance but what is ECB?

European Central Bank - Just began its EUR 50Bn a month Quantitive easing scheme in Eurozone. Its likely the reason the Euro has weakened so much in last few weeks.

I've seen the new site - I'm not overly impressed - seems very blocky....but the images are bigger, it may grow on me

BUT given my experiences with poor delivery times (we're talking 3 weeks and I hand to cancel and go elsewhere) and this not being an isolated incident in my local group, plus the attitude I got when challenging this, has left no good will in the tank, I only order when the deal is too good, or there is no other choice - sorry but we've been burnt on 3 - 9 days badly too often


I am majorly concerned with the whole if we can't get it we won't stock it - my concern is I'm 1 month into an order (Reference: 150213-230125-4139) and no sign of it - and the item is no longer stocked

So - pretty sure the deal almost too good to be true, was - which cements my opinion

The decided to scuttle the Euro so Audi can make more profit in China. Certainly nobody here can afford them anymore.

I use Wayland all the time and have had good customer service on all accounts.

I know some of the little company's take a while to send them stock, which actually caught me out on my last order which I'm still waiting for. Some of the order I wanted sooner rather than later for a tournament next month

That banner on the front page is too big though guys, can you shrink back down to the previous size, the banners on the other pages are a nice size though . Also your android version is a bit slow and awkward to use, well it is on my Kindle Fire.

The new blog sounds interesting will be checking that out.

sniddy wrote:
I've seen the new site - I'm not overly impressed - seems very blocky....but the images are bigger, it may grow on me

BUT given my experiences with poor delivery times (we're talking 3 weeks and I hand to cancel and go elsewhere) and this not being an isolated incident in my local group, plus the attitude I got when challenging this, has left no good will in the tank, I only order when the deal is too good, or there is no other choice - sorry but we've been burnt on 3 - 9 days badly too often


I am majorly concerned with the whole if we can't get it we won't stock it - my concern is I'm 1 month into an order (Reference: 150213-230125-4139) and no sign of it - and the item is no longer stocked

So - pretty sure the deal almost too good to be true, was - which cements my opinion

Hi there, I will get some one to investigate in the morning. I remember a month or so ago we ran the new edition of what you ordered in a newsletter as a pre order and many were sold. I know most have shipped, which of course is of no consolation but I will make sure you get an explanation and an eta. Sometimes demands for preorders outstrips demand especially where for some products they come in drips and drabs for the first few weeks as different distros get their stocks. There isnt a unified street date in this industry, other than GW and FFG (recently implemented) as the supply chain just isn't anywhere near up to it.

No consolation tonight I know but we will get it sorted.

I like all the hobby centric blog/article stuff they're talking about on twitter.

Always good to escape the doom n gloom on some topics on here for a little while!


Automatically Appended Next Post:

 Azazelx wrote:


Small freebie order every few years? Really? I mean, if that's all it takes to gain "loyalty" from some people over shopping around and shopping smart, than more power to them, I guess. On the other hand, if another place is 50p cheaper on a product, or even or even 1 pound cheaper overall on a <100 pound order, there's your loyalty bonus equalled or even smashed right there.

I don't get your negativity Az?!

Free stuff every now and again, or a few extra quid off an order, seems reasonable on top of a decent discount.

Or yes you can shop around, get it cheaper and maybe get loyalty points with THAT retailer. But they ARE loyalty points so it's swings and roundabouts, innit?!

 GiraffeX wrote:
I use Wayland all the time and have had good customer service on all accounts.

I know some of the little company's take a while to send them stock, which actually caught me out on my last order which I'm still waiting for. Some of the order I wanted sooner rather than later for a tournament next month

That banner on the front page is too big though guys, can you shrink back down to the previous size, the banners on the other pages are a nice size though . Also your android version is a bit slow and awkward to use, well it is on my Kindle Fire.

The new blog sounds interesting will be checking that out.

Thanks...

Screen resolutions have moved on quite a lot since we designed the first site... designed is probably a generous term actually, as I created it in a weekend chucking it together. Oh those simple days.
The site should be responsive and drops to a mobile skin when its shrunk to a particular size I cannot remember. If the banners are a major issue then we can take a look at doing something, not promising but we are asking for feedback and do listen.

Re speed - it tests faster than the old site, despite being a lot more sophisticated. A lot of caching is being built at the moment and so it could be that you will see a performance increase as more customers visit. And it is day one so an awful lot of people have been taking a look. But we will continue to monitor and listen and take corrective action where needed.





Automatically Appended Next Post:

 monders wrote:
I like all the hobby centric blog/article stuff they're talking about on twitter.

Always good to escape the doom n gloom on some topics on here for a little while!


Automatically Appended Next Post:

 Azazelx wrote:


Small freebie order every few years? Really? I mean, if that's all it takes to gain "loyalty" from some people over shopping around and shopping smart, than more power to them, I guess. On the other hand, if another place is 50p cheaper on a product, or even or even 1 pound cheaper overall on a <100 pound order, there's your loyalty bonus equalled or even smashed right there.

I don't get your negativity Az?!

Free stuff every now and again, or a few extra quid off an order, seems reasonable on top of a decent discount.

Or yes you can shop around, get it cheaper and maybe get loyalty points with THAT retailer. But they ARE loyalty points so it's swings and roundabouts, innit?!

Triple loyalty points at the moment as well

 monders wrote:

I don't get your negativity Az?!
Free stuff every now and again, or a few extra quid off an order, seems reasonable on top of a decent discount.
Or yes you can shop around, get it cheaper and maybe get loyalty points with THAT retailer. But they ARE loyalty points so it's swings and roundabouts, innit?!

Just to make it plain, and without getting into a big argument about it, I find a 1% rate laughably silly. That's all. My opinion of this isn't exclusive to Wayland or anything - it's just pertinent to their new relaunch. I think if a 1% cashback creates any kind of customer loyalty to a store, then that customer must be a little soft in the head. Sure, if you get 60p off a subsequent order, sure, whatever, fine. But if that's enough to make people keep shopping in one place (and apparently it is) over regular prices, sales, and most importantly good service and supply, then there aren't enough facepalms in the world for me. Seeing Wayland make a big huge deal about it as part of their relaunch is just baffling. I actually laughed out loud when I read this in their email:

If you bought a product worth £110, you would be rewarded with 110 Loyalty Points. Which is the equivalent of £1.10 When you consider how much you spend on wargames throughout the year, just think how many Loyalty Points you could be earning to put towards your next purchase!

To wit: I've been buying a lot of stuff direct from Warlord because their quality of service and speed of shipping as well as after-service kick all kinds of arse, even if I don't get a retailer 10% on some items.

Actually I don't think its the banner thats an issue I was on a 32" inch screen before and it just looked so massive, but on a normal monitor its looking fine.

Keep up the great work

This seems like a step in the right direction 2 me. I'll certainly be making a test order if they can get the BA range into a majority in-stock since I really wish I could like them, just doing that has been next to impossible until just now.

 monders wrote:


like all the hobby centric blog/article stuff they're talking about on twitter.

Always good to escape the doom n gloom on some topics on here for a little while!

There are already loads of great hobby centred blogs easily available on the web, just not by Wayland

@Wayland folks - Is there, or will there be, an option to collect a website order at a store or Salute?

Edit: Also, the new customer service form requires that you pick an order reference from a list which is populated with data from the new site. That being the case, what method do you recommend for following up on an old order?

I don't recognise the Wayland games other people are talking about - I've never had a problem with them.

I ordered paints last month. They turned up a week later, no fuss.

I must be royalty or something

 GiraffeX wrote:
Actually I don't think its the banner thats an issue I was on a 32" inch screen before and it just looked so massive, but on a normal monitor its looking fine.

Keep up the great work

Thanks




Automatically Appended Next Post:

 Siygess wrote:
@Wayland folks - Is there, or will there be, an option to collect a website order at a store or Salute?

Edit: Also, the new customer service form requires that you pick an order reference from a list which is populated with data from the new site. That being the case, what method do you recommend for following up on an old order?

You can click here:
http://www.waylandgames.co.uk/content/15-customer-service
Or the direct link http://support.waylandgames.co.uk


We are looking at the collection options, not just for Salute but for our expanding retail stores.

Thanks - I was being blind, and couldn't see the Helpdesk link from the new site

Never had an issue with Wayland Games. Good shop. Staff are pretty prompt to deal with any order issues I've had.

Overall, excellent service.


Quite liking the new website- though it was a bit slow yesterday but I think that's cause it might have had a good bit of traffic lol.

Azazelx wrote:

 monders wrote:

I don't get your negativity Az?!
Free stuff every now and again, or a few extra quid off an order, seems reasonable on top of a decent discount.
Or yes you can shop around, get it cheaper and maybe get loyalty points with THAT retailer. But they ARE loyalty points so it's swings and roundabouts, innit?!

Just to make it plain, and without getting into a big argument about it, I find a 1% rate laughably silly. That's all. My opinion of this isn't exclusive to Wayland or anything - it's just pertinent to their new relaunch. I think if a 1% cashback creates any kind of customer loyalty to a store, then that customer must be a little soft in the head. Sure, if you get 60p off a subsequent order, sure, whatever, fine. But if that's enough to make people keep shopping in one place (and apparently it is) over regular prices, sales, and most importantly good service and supply, then there aren't enough facepalms in the world for me. Seeing Wayland make a big huge deal about it as part of their relaunch is just baffling. I actually laughed out loud when I read this in their email:

If you bought a product worth £110, you would be rewarded with 110 Loyalty Points. Which is the equivalent of £1.10 When you consider how much you spend on wargames throughout the year, just think how many Loyalty Points you could be earning to put towards your next purchase!

To wit: I've been buying a lot of stuff direct from Warlord because their quality of service and speed of shipping as well as after-service kick all kinds of arse, even if I don't get a retailer 10% on some items.

They're not better or worse than any of the other countless loyalty schemes on offer in the UK (can't speak for ROW).

But fair enough mate, I respect you opinion. Spend your pennies as you see fit!

My dad laughs at me for getting my car serviced through the dealership, but I want a full service history when I eventually sell it/trade it in.

sing your life wrote:

 monders wrote:


like all the hobby centric blog/article stuff they're talking about on twitter.

Always good to escape the doom n gloom on some topics on here for a little while!

There are already loads of great hobby centred blogs easily available on the web, just not by Wayland

I know.

I've seen a few things crop up on twitter this week via WG and thought "I'll read that". Instead of me just ignoring the "Deal of the Day" they're providing content that appeals to me. I'm all for that.

Oh, the DotD today is DZC for £39.99...

But that's only 0.39p in points

Well off to a better start - sorted my issue

Now let things settle down, and make some polite enquires in a few months and see if the supplier issues are better - they do have a great range....some obscure items such as wild west exodus they'll likely struggle on, but....I'll wait and see

Kudos