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Bloody hell GW stop it. im supposed to hate you. :/

That sucks about the case though

 Frankenberry wrote:

 JamesY wrote:

 Formosa wrote:

 Sinful Hero wrote:
That is really strange. I don't believe I've heard of GW offering to help find stolen goods before.

not find, REPLACE, I am still totally shocked by the matter too, I'm not expecting anything really, but the offer to see what they can do is... quite frankly, amazing, the offer alone has improved my opinion of them by leaps and bounds.

That's amazing. If you get a replacement for your loss, either through their offer, insurance, or out of your own pocket, I volunteer to paint one unit or character to help get you going again. I'll never win a golden daemon, but I can paint to a decent standard. It's a genuine and open offer (and no hard feelings if you'd rather not).

And my axe!

Er, I mean, brush!

Whatever, yeah, I'll help paint stuff.

Me too. I'm a big fan of your paintwork and imagine you're probably wanting to rebuild yourself, but if it helps get your armies on the table again then I'm willing to do up some stuff!

Best of luck with the replacements!

So it looks like you are not getting your stuff back. Well as promised I will help you rebuild your collection. So Formosa what unit do you want? I need your address as well so PM me that.

I got plenty of Nids, painted and unpainted as well as space marines, and space wolves.

Having items stolen really grinds my gears. I've had deals on Dakka end up with me losing out on a return model and no recourse for action as 1. it was either a 5 man squad or a single model or 2. I live in NZ and no local authority will do anything about it.

I feel for you and the loss of multiple models from your treasured collection.

thanks for all the offers lads and ladies ( I don't know lol) but I cant accept anything until I know what GW is doing lol, they asked for my address and details today and said that a surprise is "on the way" I'm really excited haha.

But above all, thank you all for your support, this is why I love Dakka, great community.

And here is the UPDATE!!! you have all been waiting for!

That is so cool of them. Above and beyond man.

That's great they did that for you.

Thats really good.
Who would have thought eh ?

Dude....

so awesome! grats!

That's wonderful, very pleased for you

Wow that's amazing grats mate!

Very cool

That is amazing, well done!

Man, this is a seriously cool move by GW, grats on getting some help with your stuff man.

-

 Bottle wrote:
That's awesome! A silver lining to this story (even if it's nowhere near how much you lost).

I agree, but they didn't have to do it, but they still did, p.r wise, wow, I'm gonna be doing a video to say thanks and post it online.

Thumbs up to GW for helping you out!

The Auld Grump

Now you need a vat of paint. Sneaky GW.

Good of them though. I had not expected it, and a good-will outcome to a bad situation.

Dude Flan tastic

Im supposed to hate GW stop :/

That's great news. GW has the awesomest customer service!

Holy amokes GW is really going all out to rebuild their PR in the community.

Its not everything but thats still awesome they did that for you. They didnt even have to do that really but its cool to see them do so.

That's top work of GW

What did they send you?

For all the smack talk I've heard about GW this is a classy move to help out a long time customer. Glad to see it.

I had an unexpected addition to an order today. £3 order for bases that they forgot to dispatch a couple of weeks ago. I phoned on Friday to ask about them. They arrived today with a £10 voucher inside. I was very surprised, especially given the low value of the sale (which was already being sent without p&p due to a problem at whw when I ordered them).

 JamesY wrote:
I had an unexpected addition to an order today. £3 order for bases that they forgot to dispatch a couple of weeks ago. I phoned on Friday to ask about them. They arrived today with a £10 voucher inside. I was very surprised, especially given the low value of the sale (which was already being sent without p&p due to a problem at whw when I ordered them).

That's nice. Of course you'll probably go and use that voucher to buy something for more than a tenner so they will get a bit more money out of you on account of their mistake!

In so glad to hear there's a small silver lining.

Wow that's amazing to hear, I'm lost for words at how generous that is. Whoever organised sending you this should go down as one of the legends of gw.

A (somewhat) happy ending to a very sad story. I'm very touched to see that GW cares enough about a customer to replace stolen miniatures as opposed to ones that were lost in shipping or damaged. Very good PR move on their part. While nothing can replace the sentimental value of the actual stuff that was taken, this should go a long way to easing that pain. Again, I'm very happy to see this end well.

 notprop wrote:

 JamesY wrote:
I had an unexpected addition to an order today. £3 order for bases that they forgot to dispatch a couple of weeks ago. I phoned on Friday to ask about them. They arrived today with a £10 voucher inside. I was very surprised, especially given the low value of the sale (which was already being sent without p&p due to a problem at whw when I ordered them).

That's nice. Of course you'll probably go and use that voucher to buy something for more than a tenner so they will get a bit more money out of you on account of their mistake!

Nah, I just saved a tenner on something I would have bought anyway