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 Ian Sturrock wrote:
Their Facebook page is gone, too.

Or they're just too busy playing Blood Bowl possibly... I doubt the 4th of July is that big of a holiday over in the UK so that's probably not it.

 insaniak wrote:
Yeah, their FB page was there yesterday, but isn't showing up today.

You know what else isn't showing up today..... A package full of Free Hassle. There, I said it. Finally something that can't be blamed on Tariffs

Too Many Requests
The user has sent too many requests in a given amount of time.

Getting this error message today.

https://hfminis.co.uk/

I got this.

-----
We'll be back shortly.

Dameon is back and needs some time to sort out any outstanding issues.

We also need to make some changes to the website to go along with the soon-to-be-announced changes to the business itself.

Just to stop any rumours before they start, we are not closed 🙂

This is just temporary while we sort some things out, we'll be back this month.

Oh thank goodness, I was worried for a minute there.

I expect we'll get the pledge manager this week as well.

Sigh... I really like HF models, I enjoyed my limited interactions with Kev White, and I hate to bad mouth anyone suffering from chronic illnesses, it's not even that I'll miss the money I put into the KS, it's just the lying and deception from people I expected more from.

 NAVARRO wrote:
I got this.

-----
We'll be back shortly.

Dameon is back and needs some time to sort out any outstanding issues.

We also need to make some changes to the website to go along with the soon-to-be-announced changes to the business itself.

Just to stop any rumours before they start, we are not closed 🙂

This is just temporary while we sort some things out, we'll be back this month.

Sanja svinja kukuruz

lit. the swine dreams of corn

An ambitious goal you're not working towards

I'd make a joke but fething hell, the man can stream almost daily grinding away at Call of Duty, but is too poor of health to do updates on anything store or KS related?

The smile emote is a nice touch though, it feels so insultingly out of touch in terms of ignoring just how fethed everything is beyond the point of recovery.

Is Navarro affiliated with Hasslefree? I read his post as satire, but the last two comments make me question that

 Hanskrampf wrote:
Is Navarro affiliated with Hasslefree? I read his post as satire, but the last two comments make me question that

Not sure how you made that connection.

I replied to " getting this error message"

and Said

" I got this" - as in I got this message instead.

Then copy pasted the full message.

LOL Navarro I for one totally misread that.

I thought it was "I got this" as in "I know what they will say" and then you reprinted the message from before as a joke.

As opposed to "I got this message".

anyway point being I still get an error on multiple devices.

I guess I was very lucky that the Hasslefree sci-fi kickstarter was so focused on humans and devoid of interesting alien miniatures, because I opted not to back it for that reason.

It is a tremendous shame, though, because the company really did put out some great sculpts, and back in the day they had great service and were very friendly. Kev's style and sculpting preferences were never perfectly aligned with mine, so my Hasslefree collection is small, but when he did sculpt something up my alley, it was superlative, and there's no questioning the man's talent.

Qualitatively, Hasslefree's molds are definitely worth another company picking up and putting back into production (financially, I never claim to have any idea of what will sell well or where the market is going.) If that happens, and especially if that company decides to produce Kev's kickstarter sci-fi figures, I hope they will honor the backer's investment by shipping those minis to you for free. While not really fair to whoever buys the molds, they should consider honoring the backers investment as part of the expense of buying the molds, because it will restore good will and encourage those backers to continue purchasing from them. (Whereas not honoring the pledges but producing those figures would likely alienate a small but serious group of collectors from said company's entire line past and future, and in a niche field with a small pool of buyers, that's a bad gamble to make.)

I think most of us here have been burned occasionally by unfulfilled kickstarters (I have, but fortunately not too often,) so I empathize with those of you who did invest in the campaign. I won't speculate on your chances, but I hope the molds get bought and your pledges get fulfilled by another company.

The biggest risk is that hte material ends up held by a legal or other firm who gets left the remains of the firm or ends up owning it as part of legal proceedings; or the material gets dumped or destroyed.

Even if its sold it could arrive in a terrible incomplete mess. Warcradle had that when buying up the old Spartan Games stock; pallets of moulds just tossed on with no order leaving them to have to sort out what they actually had.

Or the collection gets broken up; bits here and there for different buyers etc..

 Kid_Kyoto wrote:
LOL Navarro I for one totally misread that.

I thought it was "I got this" as in "I know what they will say" and then you reprinted the message from before as a joke.

As opposed to "I got this message".

anyway point being I still get an error on multiple devices.

Sorry.
I wonder if the message screen I have and your screen error is to do with Browsers etc
Either way, to make it clear Im not affiliated in any way shape or form.

I always enjoyed to go to their stands at Salute back in the day when, Hasslefree and Heresy miniatures had plenty of cool minis and good service etc, they really were good folks... seems like that was an eternity ago now.
I really hope things get resolved and everyone gets what they payed for, because at this point, people just simply want closure.

With the limited company gone, I wouldn’t hold your breath on pre-existing orders being fulfilled.

Simply put, there’s no legal entity left to fulfil them.

If you paid by Debit or Credit Card, speak with your card issuer. If you paid via PayPal, speak to them.

Can’t guarantee you’ll get any joy, but there’s at least a sliver of a chance if you ask.

 NAVARRO wrote:
I got this.

-----
We'll be back shortly.

Dameon is back and needs some time to sort out any outstanding issues.

We also need to make some changes to the website to go along with the soon-to-be-announced changes to the business itself.

Just to stop any rumours before they start, we are not closed 🙂

This is just temporary while we sort some things out, we'll be back this month.

See, everything is fine, people! Nothing to worry about and things are on track to deliver in 2023 2024 2025 as promised!

So... a few things that seem to be missed, or perhaps not considered.

First the comparisons to Archon are... no. Just no on so many levels. Archon pulled a Defiance Games, with less racism, and some how became a success... it utterly baffles me.

Second, if they just wanted to disappear... why keep the site live? Thats just further cost. Why bother?

Third, and most importantly here... Arty isn't hard to find. He has a discord he's pretty active on, regularly streams on twitch... you could all just... ask him?

 Kid_Kyoto wrote:

Too Many Requests
The user has sent too many requests in a given amount of time.

Getting this error message today.

https://hfminis.co.uk/

This is just a server that has exceeded its traffic limit. Presumably, given the timing, from a bunch of people checking to see if they were, in fact, back this month.

I have a feeling his only 'reply' at this point would be a simple permanent ban.

Sufficiently advanced incompetence is indistinguishable from malice.

 Gomezaddams wrote:
Third, and most importantly here... Arty isn't hard to find. He has a discord he's pretty active on, regularly streams on twitch... you could all just... ask him?

Great point, because I'm sure that nobody has attempted to contact Dameon until now.

Didn't you work for Hasslefree at some point?

I doubt a response would be forthcoming if people reached out through discord or twitch, you have seen him ignoring most of the comments last time he posted here right? Or when you look at the comments of the last KS update, he only replied to a select few who were telling him to take his time and whatnot, ignoring everybody else asking for more info.

His whole "mail me with any outstanding issues" that he kept on repeating every time he popped up was also a lovely clusterfeth of a mess, I only got a prompt response the moment I got fed up with being ignored and went through the refund process.

 Gomezaddams wrote:

First the comparisons to Archon are... no. Just no on so many levels. Archon pulled a Defiance Games, with less racism, and some how became a success... it utterly baffles me.

Archon did a grift and funded the second largest wargaming grade plastics factory in the world.

Hasslefree is just British garage entrepreneur boomers which by default means they run on pure entitlement and zero accountability, hence they have nothing to show at the end of their stint. I don't know what it is about this demographic that makes them feel like they have God by the balls as soon as people start giving them money. File taxes? Nah we'll just wing it. Deliver product? Nah we'll just wing it.

 lord_blackfang wrote:
Hasslefree is just British garage entrepreneur boomers which by default means they run on pure entitlement and zero accountability, hence they have nothing to show at the end of their stint. I don't know what it is about this demographic that makes them feel like they have God by the balls as soon as people start giving them money. File taxes? Nah we'll just wing it. Deliver product? Nah we'll just wing it.

An entitled septuagenarian grifter is in charge of the world’s largest economy, and you’re targeting Brits?

"We're going to stream Call of Duty and we're going to make Kickstarter backers pay for it"

Sorry about your TDS tho.

 Snord wrote:

 lord_blackfang wrote:
Hasslefree is just British garage entrepreneur boomers which by default means they run on pure entitlement and zero accountability, hence they have nothing to show at the end of their stint. I don't know what it is about this demographic that makes them feel like they have God by the balls as soon as people start giving them money. File taxes? Nah we'll just wing it. Deliver product? Nah we'll just wing it.

An entitled septuagenarian grifter is in charge of the world’s largest economy, and you’re targeting Brits?

He's just addressing the people most responsible for the mess that has unfortunately been the focus of the thread for years at this point instead of the fulfillment of rewards and our collective enjoyment of some minis. Your personal politics don't change that any more than someone else bringing up the septuagenarian grifter in charge of the world's second largest economy or the octogenarian grifter nominally in charge prior.

I have a feeling his only 'reply' at this point would be a simple permanent ban.

Great point, because I'm sure that nobody has attempted to contact Dameon until now.

Maybe... but then thats a different thing. As in, I'm sure somewhere in one of the live streams he will have talked about it, even if in passing, but I don't have... 17 hours to watch Mondays stream to work out if he did. Theres 587 backers from the last kickstarter, and yet I dont see one person saying they approached him using these means and got banned without a response.. thats weird...

Like he has his discord there, an open chat, recorded streams, and a link to HF... that doesn't scream 'doing a runner' to me.

Didn't you work for Hasslefree at some point?

Yeah? Does it seem like I've tried to hide that?

To be clear it was 13 years ago and I picked and packed orders (edit: I also did trade shows). Since then, I've worked for other gaming companies including GW, in multiple roles, and now do something completely outside of all that. As I've said in my other postings I find how the miniatures industry operates, generally, to be as interesting as models themselves. I'm weird, go figure.

Also, to be completely clear, I haven't been posting here to support, denounce, etc. I just find it interesting and peoples posts here to be... just wild. I've been collecting minis for.. over 30 years, and HF aren't acting like a company trying to pull a fast one.

People seem to be taking going silent as a bad thing. I would point out that at the moment, none of you think your getting anything; if radio silence lets them focus on clearing orders, and getting things ready... thats a good thing. As in, I think you'd all rather they were packing orders/getting to a place where they could fulfil orders then just... spending all day dealing with angry and frustrated customers.

Archon did a grift and funded the second largest wargaming grade plastics factory in the world.

So... what they did was okay because it worked out in the end? No...

Also, they aren't second... I think there fourth, but who's counting?

Hasslefree is just British garage entrepreneur boomers which by default means they run on pure entitlement and zero accountability, hence they have nothing to show at the end of their stint.

I don't know what it is about this demographic that makes them feel like they have God by the balls as soon as people start giving them money. File taxes? Nah we'll just wing it. Deliver product? Nah we'll just wing it.

See this - this is why I post here. Its just logically wrong incorrect, short sighted, and throwing out generalised insults because... what exactly?

Lets just pretend your right for a minute - what your saying is a successful miniatures company, that had been doing well for over a decade despite rising tin prices, Kickstarter (which was a bigger hit to the industry then anyone realises), not to mention covid and brexit just decided.. one day.. nah.. lets leg it.

Not after the first kickstarter - the successful one. Not do it properly and disappear completely.. keep the website open, stay contactable... to what exactly?

The company is dead & gone.
None of you will ever get anything from them - answers. KS stuff. General orders. Etcetcetc

So why keep going on about them?

ccs wrote:
The company is dead & gone.
None of you will ever get anything from them - answers. KS stuff. General orders. Etcetcetc

So why keep going on about them?

This. And in the UK, your rights to refund (Section 75 for Credit, Chargeback for Credit and Debit) Are On A Timer. There is some flexibility to the timer, but it is running.

Contact your bank now.

 Gomezaddams wrote:
Not after the first kickstarter - the successful one. Not do it properly and disappear completely.. keep the website open, stay contactable... to what exactly?

Well, if personal involvement weren't clouding your judgement, you'd have registered my original reply to you:

Sufficiently advanced incompetence is indistinguishable from malice.

You keep strawmanning about them "doing a runner" which I don't think anybody has said. Certainly not I. I don't think they took in a bunch of orders and fled to Hawaii.

What I'm saying is they don't feel beholden to their customers, which in my experience is a common attitude in British garage companies. A side gig is a hobby and like a hobby you can drop it whenever you want, or something. So they took in a bunch of orders and aren't fulfilling them because they don't feel like doing it and they don't see anything wrong with that, morally or legally.

 Gomezaddams wrote:
People seem to be taking going silent as a bad thing. I would point out that at the moment, none of you think your getting anything; if radio silence lets them focus on clearing orders, and getting things ready... thats a good thing. As in, I think you'd all rather they were packing orders/getting to a place where they could fulfil orders then just... spending all day dealing with angry and frustrated customers.

one minute earlier...

I'm sure somewhere in one of the live streams he will have talked about it, even if in passing, but I don't have... 17 hours to watch Mondays stream to work out if he did.