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Updating my situation with puppetswar from a few posts ago, bit tired of waiting I must admit

02/03 - Order place for 3x whirlwind turret

02/26 - Order received, tons of miscasts/no useable parts, contact customer service

02/27 - Told they sent my order from the "discard pile", and that I would be receiving replacements asap

03/20 - Requested updated info on replacements/status, if it had been shipped, if so what was the tracking

03/24 - Received tracking number for replacement order, which was apparently "accepted from sender" on 03/22 from Poland

This makes me wonder if they completely forgot to send replacements, and didn't until I reminded them on the 20th. Regardless my replacements took almost 4 weeks (26th - 22nd) to even go to the post office.

Originally I had wanted this for use at a GT on 03/02, and figuring a month in advance was plenty of time - then I wanted them for Adepticon (04/17) and am unsure if I'll even have them for that deadline since they're shipping now, and then I'll have to clean/paint them. At this point I'm still waiting until I receive the pieces to give my final verdict, but I find it very unlikely I'll order anything else from them.

Cypher-xv wrote:
Just picked up my order of zombies. I really like these models! I'm ordering more first chance I get. Here's a comparison pic:

Spoiler:

what marine is that on the far right?

Forge World MK 3 Iron Armor.

thanks, i didnt realize they were bigger.

They might be, by a bit, but they're also standing up straighter, which helps a lot.

Never liked GW's shift to the left or right crap poses on their plastic Marines...

Target wrote:

02/27 - Told they sent my order from the "discard pile", and that I would be receiving replacements asap

How many times can they use that same excuse I wonder?

 Commander Cain wrote:

Target wrote:

02/27 - Told they sent my order from the "discard pile", and that I would be receiving replacements asap

How many times can they use that same excuse I wonder?

Seems to me they might want to invest in a better labeling system :-p

I think they should try to contact Warhound from Resin Addict, or Paulson Games from his store of the same name concerning resin-casting techniques.

Also, for those wondering about the Space Warriors, I just got an email from Puppetswar saying they would be back up soon.

I don't know if that's Blizzard soon or normal human soon, but we'll see.

 McNinja wrote:
I don't know if that's Blizzard soon or normal human soon, but we'll see.

Nice . Hopefully it's the latter!

As Puppet's War seems too busy ATM to post here, I post their newest WIP pic from facebook:

"Dragonfly" Aircraft - troop carrier version!
Will be available as an supplement or independent model.
SOON

Sliding doors = cool!

Flying box = not quite as cool but maybe another angle will make it look more aerodynamic.

I dunno, two side by side on the same chassis would be reminiscent of a starship troopers dropship...

Interesting to see a bit of mold slip/rough parts on their showcase model...

 McNinja wrote:
Also, for those wondering about the Space Warriors, I just got an email from Puppetswar saying they would be back up soon.

I don't know if that's Blizzard soon or normal human soon, but we'll see.

I received a similar email today, I'm quoting it here for all of you to see:

"Welcome

Appears on sale again as far as 2 weeks.

Regards
PW"

Here's hoping that the timing is spot on for this re-release. I personally can't wait to add a few of these miniatures to my collection.

 Azazelx wrote:
Interesting to see a bit of mold slip/rough parts on their showcase model...

It would be if it was a showcase model. It's a WIP.

 usernamesareannoying wrote:

Cypher-xv wrote:
Just picked up my order of zombies. I really like these models! I'm ordering more first chance I get. Here's a comparison pic:

Spoiler:

what marine is that on the far right?

FW mk III armour and bits from the DV chaplain. I just need to file off the DA icons to make him a BT chappy. I'd like to see the transport at another angle. I hope he makes more zombie figs. They look like something from a megadeath album cover. That's why I want more variety cause the first set is outstanding. Maybe when we get closer to October.

Anyone else get an immediate Starship Troopers flashback?

That thing looks great!

 SickSix wrote:
Anyone else get an immediate Starship Troopers flashback?

That thing looks great!

5 posts up...

Aye, I must say despite the way my poor casts were dealt with I will not be ordering from them again unless I hear they have greatly improved their casting. Shame, as I really want the ork bus/trukk

So. I just spent about 4 hours taking photos and uploading the images to photobucket. About 40 pics overall. I'll just post a couple here. I've emailed the same info to Puppetswar. There were quite a few things I missed the other day, that I picked up today. Some of the tiny air holes I'd have let pass if I didn't have issues with about 90% of my order. Usually, if there is a small issue with something I order, I quietly go directly to the supplier and it usually gets resolved quickly and painlessly (or I just wear their mistake). I attempted that in this case, but as it was not resolved quickly or painlessly,

Needing to spend such a ridiculous amount of time QAing, photographing, emailing, posting pics of this stuff, after taking nearly 2 months to arrive isn't really endearing. Despite this, I'm going to remain calm.

I'm posting all of this openly for a few reasons:
1) Sharing my experiences with others so they can make informed choices. I certainly wouldn't have ordered from them if I knew what I do now.
2) In the hope of shaming PW into upping their game. It's simply not good enough.
3) To hopefully give PW some additional enthusiasm to get my personal issues resolved, as their CS has not been especially good so far. At worst it'll go to a PayPal/VISA chargeback and I never order from them again. So as annoyed as I am, I'm not scared I'll lose my money for the sub-par product I've received.

Note. I could easily have skipped 1) and 2) and simply gone to 3). I believe the choices I'm making here are in the interests of the members of the gaming community on Dakka.


Out of this not-small order: Placed on Feb 1st.
Temistokles Heads Set 7,00 € 1 7,00 €
Gatling Turret MK 2 8,00 € 1 8,00 €
Missile Turret MK 2 8,00 € 1 8,00 €
Planet Devourers Shoulder Pad 7,00 € 1 7,00 €
Demon Children Shoulder Pad (right) 7,00 € 1 7,00 €
Demon Children Shoulder Pad (left) 7,00 € 1 7,00 €
IRON MUTANTS/HEADS AND PADS SET 10,00 € 2 20,00 €
Iron Mutant Shoulder Pads type "Termos" 5,50 € 2 11,00 €
GATLING GUNS-SIDE MOUNTED 9,00 € 1 9,00 €
"Dragonfly" Aircraft 30,00 € 1 30,00 €
Side mounted weapon set 9,00 € 1 9,00 €
Products 123,00 €
Discounts 0,00 €
Gift-wrapping 0,00 €
Shipping 4,99 €
Total paid 127,99 €

These are the things with at least some problems: Rec on March 22nd
Gatling Turret MK 2 8,00 € 1 8,00 €
Missile Turret MK 2 8,00 € 1 8,00 €
Planet Devourers Shoulder Pad 7,00 € 1 7,00 €
Demon Children Shoulder Pad (right) 7,00 € 1 7,00 €
IRON MUTANTS/HEADS AND PADS SET 10,00 € 2 20,00 €
Iron Mutant Shoulder Pads type "Termos" 5,50 € 2 11,00 €
GATLING GUNS-SIDE MOUNTED 9,00 € 1 9,00 €
"Dragonfly" Aircraft 30,00 € 1 30,00 €
Side mounted weapon set 9,00 € 1 9,00 €

(Free Las/Plas turret also has problems. Most included in photos, but also only 1 Lascannon sent instead of 2 as described on the web page)


Here's a couple pics. About 40 in total on photobucket















The rest of the pics:

Dragonfly:
http://s247.photobucket.com/user/azazel_f13/library/Puppetswar/Dragonfly?page=1

Everything else:
http://s247.photobucket.com/user/azazel_f13/library/Puppetswar?page=1

It's terribly disappointing that all these problems are being reported regarding mold slips and enormous bubbles. Puppets War really does make some beautiful models at an ambitious rate.

The sending from the "failed batch" excuse can only be used so many times before an outsider like myself begins to assume it's the norm.

Please Puppets War, you make great stuff. You really do.

That really does look to be a shame

(especially the rough casting, bubbles can be filled without too much trouble as long as they're on a flatish surface, but rough casts are a real pain to try and smooth out)

and in the main the casts ARE smooth and sharp which makes it even worse

 Azazelx wrote:
So. I just spent about 4 hours taking photos and uploading the images to photobucket. About 40 pics overall. I'll just post a couple here. I've emailed the same info to Puppetswar. There were quite a few things I missed the other day, that I picked up today. Some of the tiny air holes I'd have let pass if I didn't have issues with about 90% of my order. Usually, if there is a small issue with something I order, I quietly go directly to the supplier and it usually gets resolved quickly and painlessly (or I just wear their mistake). I attempted that in this case, but as it was not resolved quickly or painlessly,

Spoiler:

Needing to spend such a ridiculous amount of time QAing, photographing, emailing, posting pics of this stuff, after taking nearly 2 months to arrive isn't really endearing. Despite this, I'm going to remain calm.

I'm posting all of this openly for a few reasons:
1) Sharing my experiences with others so they can make informed choices. I certainly wouldn't have ordered from them if I knew what I do now.
2) In the hope of shaming PW into upping their game. It's simply not good enough.
3) To hopefully give PW some additional enthusiasm to get my personal issues resolved, as their CS has not been especially good so far. At worst it'll go to a PayPal/VISA chargeback and I never order from them again. So as annoyed as I am, I'm not scared I'll lose my money for the sub-par product I've received.

Note. I could easily have skipped 1) and 2) and simply gone to 3). I believe the choices I'm making here are in the interests of the members of the gaming community on Dakka.


Out of this not-small order: Placed on Feb 1st.
Temistokles Heads Set 7,00 € 1 7,00 €
Gatling Turret MK 2 8,00 € 1 8,00 €
Missile Turret MK 2 8,00 € 1 8,00 €
Planet Devourers Shoulder Pad 7,00 € 1 7,00 €
Demon Children Shoulder Pad (right) 7,00 € 1 7,00 €
Demon Children Shoulder Pad (left) 7,00 € 1 7,00 €
IRON MUTANTS/HEADS AND PADS SET 10,00 € 2 20,00 €
Iron Mutant Shoulder Pads type "Termos" 5,50 € 2 11,00 €
GATLING GUNS-SIDE MOUNTED 9,00 € 1 9,00 €
"Dragonfly" Aircraft 30,00 € 1 30,00 €
Side mounted weapon set 9,00 € 1 9,00 €
Products 123,00 €
Discounts 0,00 €
Gift-wrapping 0,00 €
Shipping 4,99 €
Total paid 127,99 €

These are the things with at least some problems: Rec on March 22nd
Gatling Turret MK 2 8,00 € 1 8,00 €
Missile Turret MK 2 8,00 € 1 8,00 €
Planet Devourers Shoulder Pad 7,00 € 1 7,00 €
Demon Children Shoulder Pad (right) 7,00 € 1 7,00 €
IRON MUTANTS/HEADS AND PADS SET 10,00 € 2 20,00 €
Iron Mutant Shoulder Pads type "Termos" 5,50 € 2 11,00 €
GATLING GUNS-SIDE MOUNTED 9,00 € 1 9,00 €
"Dragonfly" Aircraft 30,00 € 1 30,00 €
Side mounted weapon set 9,00 € 1 9,00 €

(Free Las/Plas turret also has problems. Most included in photos, but also only 1 Lascannon sent instead of 2 as described on the web page)


Here's a couple pics. About 40 in total on photobucket















The rest of the pics:

Dragonfly:
http://s247.photobucket.com/user/azazel_f13/library/Puppetswar/Dragonfly?page=1

Everything else:
http://s247.photobucket.com/user/azazel_f13/library/Puppetswar?page=1

If you look back a couple pages in this thread (page 7), you'll see where I detailed my order - I was ordering whirlwind turrets, but they seem to use a lot of the same parts as your order - and they had the exact same miscasts. Sorry to hear it, and hope it gets resolved. My only advice is stay on their customer service - I posted here as well in order to get a response, they said they'd send them out immediately...3 weeks later no word, I check with them, and they send them out 2 days later - my guess is they forgot/hoped I would forget.

I wonder if you'll get the same story about "oh we're sorry your order came from the miscast pile" as I did.

I'm with the guy above, I like the theme behind the PW stuff. But everything I've ordered has either been completely offscale (couldnt be used with any GW products) and horribly cast (way too much work and lost product to be worth it)

I don't think I'll ever order from them again unless I can see the products in my hand and check them out before buying.

I've only ordered a few things from them but no problems at all. I'm actually a bit shocked that people are seeing more errors than Finecast. Maybe they should just have the Russians do the casting for them?

I made an order a while back and it came with everything perfect.

I WAS going to order some more heads, and some of those new pistols (i still need a bunch for some cultists).

Not anymore. Their QC has gone to gak by the looks of things.

It's a pity, The pieces i ordered a while back were really good, and look great.

 Obsidian Raven wrote:
I made an order a while back and it came with everything perfect.

I WAS going to order some more heads, and some of those new pistols (i still need a bunch for some cultists).

Not anymore. Their QC has gone to gak by the looks of things.

It's a pity, The pieces i ordered a while back were really good, and look great.

Most of the heads I've received have been good quality, and though I've always had some bad ones in my order, they've usually tossed in an extra sprue, so I've had at least as many good heads as I originally ordered + some extras.

That being said, my only experience with their products larger than heads has been pretty horrible.

Target wrote:

 Obsidian Raven wrote:
I made an order a while back and it came with everything perfect.

I WAS going to order some more heads, and some of those new pistols (i still need a bunch for some cultists).

Not anymore. Their QC has gone to gak by the looks of things.

It's a pity, The pieces i ordered a while back were really good, and look great.

Most of the heads I've received have been good quality, and though I've always had some bad ones in my order, they've usually tossed in an extra sprue, so I've had at least as many good heads as I originally ordered + some extras.

That being said, my only experience with their products larger than heads has been pretty horrible.

I didnt just get heads though. I got some dreadnuaght weapons (which sadly broke in an accident relating to an over exicted puppy), and a big momma cannon (the reason for my order) and they were all fine (the only complaint i can think to make is the cannon had some bad flash)

I really want PW to succeed but they have got to do something about their casting. They may want to contact say, Anvil Industry, and find out if it would be cost effective to contract out their casting so they could concentrate on design, which is what PW is really good at.