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I have to admit I'm kinda of disappointed. I thought it was going to be a new service that cleaned and assembled the miniatures for you. Instead it is was a express order... oddly I'm actually ok waiting 2 weeks but then again I order a lot of things from Japan so I'm used to the slow boat.

the_Armyman wrote:Being completely unfamiliar with resin casting or its pitfalls, why does it take 12 working days to fill an order? That sounds excessive. And a service that allows someone to jump the line seems like a really good way to piss off customers.

It seems to be mostly volume of orders and relative size of their shop that makes it a 12 day lead time to fulfillment.

PW you guys know I have been one of your biggest fans since nearly the beginning. I have also been an honest critic.

I have to agree that I think this is a bad idea. Your handling time is pretty long as is. Now, true or not, someone may feel their order is delayed further because you guys are more focused on getting the 'express' orders out the door.

I think it would be much better if you could find a way to reduce your overall handling time for EVERYONE.

Paying for faster service is like 'pay to win' in video games and genrally pisses off more than a few people. You guys have made tons of ground in the PR department over the last year. This could be a big step back.

 the_Armyman wrote:
Being completely unfamiliar with resin casting or its pitfalls, why does it take 12 working days to fill an order? That sounds excessive. And a service that allows someone to jump the line seems like a really good way to piss off customers.

I think they have delibratly chosen a high number of days that they can comfortable guarantee not exceeding. If it can b packed faste than it's a bonus. (It went faster last time I ordered, though that was a few years ago).
Also, I presume that everything is not in stock in great quantities so sometimes stuff need to be casted 'a la minute' so to speak.

Almost as awkard will be when you get a load of priority orders at once, and all of them require replacing moulds and doing a bunch of casting from scratch

you;ll end up with at least some of them going out late and having paid for express treatment those 'premium' customers aren't going to be happy either

(just look at the grief Amazon is not getting as their next day delivey from prime just isn't working reliably, and people used to praise them for their shipping, lots of unhappy shoppers out there about that)

 OrlandotheTechnicoloured wrote:
Almost as awkard will be when you get a load of priority orders at once, and all of them require replacing moulds and doing a bunch of casting from scratch

you;ll end up with at least some of them going out late and having paid for express treatment those 'premium' customers aren't going to be happy either

(just look at the grief Amazon is not getting as their next day delivey from prime just isn't working reliably, and people used to praise them for their shipping, lots of unhappy shoppers out there about that)

I have to agree with this. Unless you've got a large enough back-end to ensure that this will never happen (something I highly doubt), then this is only a road to heart break and upset customers.

Yeah, I'm not a fan of classifying customers in separate tiers. Express shipping is fine but customer orders should be processed in the order they were received first and by ease of manufacture second (so if you're already spinning a particular mold for an item that is out of stock then you run off one more for an order later down the queue since that saves lots of people time). You don't charge people for the priveledge of skipping the retail line. What's next? An optional 10% surcharge to make sure you get the absolute best case of your item with less bubbles/flash/etc from the available stock? It's a dangerous and slippery slope to head down.

Who cares, if they can get a few people to pay an absurd express charge wtfn?

Your concerns are passed to the company management. I will try to get some answers of course.

Time for a Christmas competition

Gifts, gifts, gifts. Would You like to receive one more? Then please write a letter to Santa. We will choose two letters we like most. Winners will receive 40 EUR vouchers for our webstore. You have time till Christmas' Eve, when we will announce two winners. Ready? Start!

Would you like us to mail it in, pm, or email it?

I'm guessing email, that's where I'll send mine anyway...

And if I could chip in on this express assembly thing I think you should scrap it as soon as possible. Not to sound like a whining child but it just doesn't seem fair to everyone who does not want to pay for it as it implies they wait even longer as others are pushing their way to the front of the line so to speak.

Maybe do the same thing that Forgeworld does? Spend a ludicrous amount of money (theirs is around $500) and that qualifies you for free express shipping. That way the customer has more incentive to spend even more money for a better reward. After all, getting your order processed in two days still means a two or three week wait for the Polish postal service to get their act together and send the darn thing!

Write letters here or on our FB profile please

Dear Santa,

I have always loved puppetswar models, and have some of their bits scattered around my spacewolves army. I recently started creating my own game and am currently playtesting it.

I based my description (vaguely) off of some of their model range and it would be awesome to have models on the table that look the way I envisioned them.

I've been a good husband and father, and I've worked very hard to ensure my family got what they needed. Please, let me get something this cool under my Christmas tree this year!

Thank you.

Dear Santa,

I recently bought some Space Insect Heads from Puppets War to use for conversions.

I love the design of these heads, which I think represent some of the most original work Puppets War has ever done. And the heads definitely fill a niche, as there aren't very many rational-looking, highly developed Insect Aliens on the market right now.



But that open niche also leaves me without any cultured space insect bodies to put the heads on that will do them justice. Yes, I could put them on any humanoid trooper body, but have you seen these heads? They are brilliant! I'd love to see their design aesthetic carried over into their bodies. Nothing else will look quite as good, and they deserve it.

So I'm asking for this Christmas for Puppets War to consider making sci-fi, technologically armored, insectile bodies to go with their Space Insect Heads. I would love to see them produce a bipedal body type with four arms sporting hi-tech equipment. I also think these could go great with the Cyber Invader / Insectoid Swarm models that they already do.

Puppets War Space Insect bodies, Santa. Their current non-existence is one of the great injustices of the world, and only you and your elves have the power to change that.

Dare to make a difference this holiday season.

Sincerely yours,

Vermonter

First post today... as we would like to answer for some questions and opinions concerning our Express Assembly option.

It happens that our customers ask for a express shipping - this is the reason behind this service. If there is someone there willing to pay extra, his order will be prepared - for extra cost - faster.

After long tries we came to the conclussion that we are able to ship SOME of the orders faster. Don't get us wrong - models still need to be casted and be packed. Two days is THE MINIMUM we are able to do that.

We don't expect huge volume of such "Express Assembly" orders and we think that minor numbers of them will not negatively impact our standard orders. If we will be wrong, we will remove "Express Assembly" option, of course. Still, we think that we will be able to prepare small number of orders a little faster.

Company changes all the time, we constantly strive to improve our technological process, as we want to deliver best quality products for reasonable prices. We constantly try to improve time of preparing orders too, we are getting better with each passing year.

Period of 12 working days, which is indicated in our webstore for preparing orders gives us some time for unexpected occurances. And believe us - they do happen. Currently we are able to send 99% of orders faster (or even much faster) then those 12 days.

We hope that this answer some of your concerns.


Automatically Appended Next Post:
Second of the new services was announced today:

Gift wrapping
Gift wrapping service added to your order will change way we pack order for you. Products will be packed in decorative way inside regular mail package.
http://puppetswar.com/product.php?id_product=545

Dear Santa,

I am not going to feth with you. I've been a naughty boy, but I need anything you can supply me. Ammo, weapons, some undamaged shoulder pads, whatever. I'll take anything at this point. Me and the few remaining troopers are on the brink of destruction, surrounded by disgusting bug creatures, power-armoured biker gangs and a motherfething football team of orcs.

I might be naughty Santa, but I've got some good men in my ranks and they don't deserve to be murdered by an orcish quarterback. What do you say? Can you drop a suit of Termos armour my way?

Sincerely,

Major Muckles,
Space Hero, extraordinaire

P.S.: Hook me up and I'll send a nice bottle of McDonger's Space Whiskey your way

Dear Santa,
Now this may be a new concept but when I was birthed from your workshop, many moons ago, I absorbed much of the intelligence (and fluids) of several elves, becoming the super doll Freya Lilith Ivy.
No doubt that name springs fear even still!
So what have I to write to you about? Well I am glad you asked!
It has come to my attention that this company in particular has some very entertaining heads that remind me of Kamen Rider and other Power Ranger sort of shows.
I enjoy watching them and felt, when I saw them, that perhaps I can put my love of these sorts of shows into model wargaming!
I hope you can make a small doll's dream come true...
If not, then I will be forced to open the seal and release the bees.
Your friend, Ivy.

Nice letters, keep them coming

You may ask for something like this, for example

For those who like to ride with style... And to be safe at the same time - Taurus AFV (Exterminator)

http://puppetswar.com/product.php?id_product=271

Dear Satan oops mispelled that one Santa

Never mind all these other begin letters this is the one you need to take note of, I want anything green skinned, no not anything everything green skinned based.

Cheers Roy

P.s you have been sat on your ass for the last 364 days so chop to it.

Dear Polish Resin Santa,

I have been a pretty good boy this year. But I am not allowed to buy anymore toys for myslef this year! And thise guys have made so much great stuff that I want so bad! Like flaming skulls and great big robot walkers! Santa please send me some polish resin toys! That's the only way my wife won't kill me for getting more toys!

Your Biggest Fan,
SickSix
(Aka. SilverSkullGamer)

Dear Space Santa:

As a pointy eared Space Elf heathen, I often find resin reinforcements to be sadly lacking in things that I want. With the release of a new supplement just for heathen Space Elf goodness, I'd like to convert up some scary spooky space elves.

The flaming skull heads or hooded skull heads in your line look about perfect for my projects! Please, Space Santa, send me some spooky skulls so I can bathe the starways in degenerate pink skinned mon-keigh blood!

Dear Santa,

You are a fake, clearly put there by Satanist conglomerate capitalistic companies.
I only write to the one and true one Saint Nicholas, all those whom worship this
false deity called Santa will go to the hell of your choosing.

Jehan-Reznor leader of the Japanese Saint Nicholas Liberation front Cell

Dear Christkind

While my other letters are written by me for my children, this time I want to place a wish for myself.
You know that I am into model building since a very long time and this year I found something special I want to have.
The new PupptesWar stuff is amazing and while I already bought some models I want to ask if I may get more of them for Christmas.

Sincerely
kodos

Dear Santa,

it all started when my wife went to the doctor the other day. She told me she was having headaches and needed a quick checkup. Fool as I was, I believed her. She seemed quite nervous when she left, and I detected a note of excitement in her voice as she said goodbye. She also wore her nicest pantyhose and carried a big bag with her, which should've tipped me off, but I was a bit out of it from sniffing plastic glue fumes all night while building models, and didn't think much of it at the time.

Anyway, as the hours went on, I began to wonder how thourough this doctor had to be to take this long for a normal examination. So I decided to go check on her. I packed my Space Marine Scouts in my bag, for luck, and drove to the doctor's office. Her car was still there and I wondered if my worst fears would be confirmed.

Clutching a Scout in my hand to become more stealthy, I discreetly sneaked up to a window and peeked in. Inside was an old nurse typing on a computer, which was nothing out of the ordinary. What was though, was the fact that she was browsing the Puppet Wars website! I was stunned and decided to sneak into the facility to find my wife.

As I stealthily made my way into the office, I was nearly discovered many times. Once I had to throw my Scout into an opposing corridor to lure away a nosy guard who was very close to my hiding place. The place was strangely empty. No patients, no nurses... as I approached a big room at the end of the hall, I suddenly heard laughter ringing through the halls. Was this it? Would I find my wife in these blasted corridors? Was she kidnapped? I had to find out. Quickly peeking around the corner to make sure no one was around, I made my way to the big double doors that led to the room where the laughter had originated. I started hearing more voices, male, female... all laughing and seemingly having a grand ol' time. What were they doing? I stealthily cracked the door open just a few inches, and peeked through...

"PENETRATING HIT!!!!" There she was, in her nicest clothes, standing over a table and rolling dice, moving Space Marines around on the table... and on the other side of the table, the doctor! The room was full of people playing 40k, and I was stunned. My God! This whole doctor's office was just a front for a secret 40k tournament league, and my wife was part of it! She had lied to my face, hidden models around the house and painted them when I was asleep! My vision was blurring and I was feeling faint. As I heard "INSTANT DEATH ON YOUR WARLORD, BITCH!" in the voice of my wife of 20 years, the world turned black, and I felt myself falling.

...and that, Santa, is why I need some cute cherubs. http://puppetswar.com/product.php?id_product=95

Some of the letters to Santa here are... very funny Keep them coming

Evil Santa Helpers
Our set of Harpyes will help you with a heavy task of lifting all the gifts you'll receive

http://puppetswar.com/product.php?id_product=334

Dear Santa, I seem to have extra leisure time at the moment. Whilst I would wish to use that time doing mucky things with Taylor Swift.
http://www.santabanta.com/photos/taylor-swift/12019024.ht I realize that is probably impossible for you, to get her down the chimney.
As well as killing me, in the end, (I'll be 60 in a few weeks). So I'd settle for a cyber reaper thanks.
Loki old fart A.K.A. Paul


P.S. Santa please hide this letter, if the wife see's it my time on earth may be over. Thanks

Loki, your secret is safe

New release:

Norse Banners (set of five banners).
Personally, I like the lower right most

http://puppetswar.com/product.php?id_product=546

Dear Santa,

Frankly, me and the lads have had a bit of a shocker this year. First it was the plasma gun – honestly, what kind of army goes and gives its guys weapons that blow up on 'em on the first use? I mean it wasn't all bad, I'd read the health and safety and all that, so it only took off one of my arms, but still... come on. How am I now meant to point inspiringly in the direction of the enemy for the boys to see, morale's hit an alltime low!

And don't even get me started on Dave. We was fighting this bunch of greenskins yeah, and one of the mentals went and headbutted him, right in the face. What's that about? The thing had a huge blooming axe for Emperor's sake, at what point did the forehead become the weapon of choice? At least Dave lived, but you should of seen his helmet man – half of it's still buried in the poor guy's face. We gave him a sack to wear instead, proper burlap stuff like, not the cheap rubbish – I care about my lads' safeties you know. But it's safe to say that its battle-presence overlays are... somewhat lacking. Plus it's not exactly doing the gang any favours when we hit the bars on leave, if you get my drift? It seems the ladies these days lack a good appreciation of hessian craftwork and solid stitching.

Stew's all right though, but some horn-helmeted nutter went and used a chainsaw to cut right through his freaking bolter. Fortunately, he's a creative lad and all, got a BTEQ in art and everything, so he's managed to fashion a very convincing replica out of sticks and mud. But while the Stickinator 3000 may represent the pinacle of the noble art of timber-based xenos extermination, its primarily splinter based injuries ain't doing that much for the glory of the Imperium.

Oh and then there's Jeff. Idiot went and got himself blown off the side of a building didn't he. A million and one automated armour functions and the klutzer still goes and gets both his legs crushed stacking the landing. We managed to get him hooked into a freight loader, but... well... have you tried re-wiring one of those things with just the one arm? I may have slightly ballsed up the servitor's connections, just a little like. Sometimes it gets a little confused about telling left from right, but to be fair there's no guarantee it wasn't like that before my work... Anyway, last week it maybe, kinda slammed him into a building fast enough to bring the whole thing down.

So, yeah. Please Santa help us out with some new gear, even the Grotz have started laughing at us these days, and have you tried getting Grot-dung out of burlap? Nightmare.

From,
Brian

Christmas is so close!

If You need some boxes for gifts, these are perfect...
Ammo Boxes, set contains 10 of them.

http://puppetswar.com/product.php?id_product=361

Dear Santa,

It has been surprisingly a good year and I have been really good. We weren't sure how it was going to turn out since our son who is autistic was starting High School for the first time. High School for myself was not the best of times and he has had issues in Elementary School so we could only imagine the worse for High School. Fortunately it has turned out really well without any issues and surprisingly no issues with bullying because he isn't like everyone else. He seems happy and has found a little niche to fit in. For his good behavior he just might earn the keys to his very own Taurus AFV Exterminator. Obviously he wouldn't get the keys until he passes his driving test first. We are after all responsible parents.

The last few weeks however have been a bit rough. In the NorthWest here we have unfortunately been hit with a lot more rain than normal. I know we live in Portland and that means it always rains, but the whole NorthWest has had hard weather which has resulted in a lot of flooding and sinkholes appearing. The rain has caused delays, flooding and even our own sump pump went out in the basement. This has forced me to take drastic measures and order a Prime Battlewalker for my commute into work. It has definitely helped deal with the traffic, letting me move the cars out of the way and get through the flooded areas. Not to mention it has cut my hour and half commute in half. This has unfortunately caused some other drivers and citizens to become upset that I did need to employ some Strike Force to run security and watch over it.

The mini-army and vehicle though has had a negative effect mainly making my wife very jealous. This hasn't made the home environment very healthy. Just the other day she ordered her own Prime Battlewalker as well. This has unfortunately created a rift in the family because we only have room to park one of them in the garage. She doesn't want to leave her on the street where it can be stolen or vandalized. And because of her love of anything Asian themed she decided to order up a Bushi Striker security force. She has tried to talk a couple of them into using Space Insect headgear because they remind her of Kamen Riders, and other than having her own private army of ninja men, nothing was better to her than Kamen Rider ninja men.

We have been at odds since, constantly struggling for control and who has the right for the parking place in the garage. Given our forces that we employ and configurations, we have been evenly matched in terms of power. We are fairly evenly skilled but we are fearful this power struggle could destroy not only the city, our house, but also the family in the process. The children have holed up into a defensive perimeter with their own Battlewalkers on guard. They however have been trying to stay out it and not draw attention, since they only have a few MKII Turrets in defense as well.

I am writing to seek help from you Santa and believe you can hold the key to bringing this family back together again. We need your assistance from you to have your Evil Santa Helpers help lead an even larger Nightmare or Cyber Invader force to fight us. Now I know it may seem strange to want to bring another army into the city but it really is for a noble purpose. If we can muster an even larger, greater force than either myself or my wife employ by ourselves, then we will have to join forces. Not only is this for the good of the family but also for the city to fight off this scourge. In the end it will help bring about peace on this Earth because after all we all just want a little bit of peace this holiday season... so that we can destroy our enemies with our armies. I mean... spread cheer and goodwill towards all. Plus after they are defeated we can use their bodies to help shore up the river banks and build a second garage, thus preventing future flooding in the city and bringing peace to the house.

Thank you,
Sincerely,
a family divided hoping to become united once again