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So I placed an order to Forge World a while ago and it arrived in the mail. Strangely enough, I got two boxes. I was a little dumbfounded since I only ordered the Chaos Psykers and the Winged Hive Tyrant. I opened the first box and it was all in there. Wondering what could be in the other box, I opened it up and behold, another Tyrant and set of Psykers. What else was in the other box? A second receipt. I was both pissed and happy at the same time. Happy because I had double the product, but pissed that I had to spend 148 dollars instead of only 74. I'm going to try to call and ask for a refund, since I am positive I only ordered it once.

So my question is, is Forge World going to want me to mail these models back for the refund? I'm just wondering if I should keep my hands off these models, because, although I don't need them, I would very much like them. Plus, it's not my fault they sent me double my order. Maybe I'm just being cynical, though.

Has anyone ever dealt with a similar situation when ordering from Forge World? How did it work out for you, if so?

Normally if its mailed incorrectly and you want your money back they will want their product back

Have you checked your bank account to see if you actually paid twice?

Are the order numbers the same (if they are, they may have just printed the order off twice and if they charged you twice, you can demonstrate that you only have one order number which clearly shows you ordered a tyrant and psykers, thus should only pay $74 )?

Darth Bob wrote:So I placed an order to Forge World a while ago and it arrived in the mail. Strangely enough, I got two boxes. I was a little dumbfounded since I only ordered the Chaos Psykers and the Winged Hive Tyrant. I opened the first box and it was all in there. Wondering what could be in the other box, I opened it up and behold, another Tyrant and set of Psykers. What else was in the other box? A second receipt. I was both pissed and happy at the same time. Happy because I had double the product, but pissed that I had to spend 148 dollars instead of only 74. I'm going to try to call and ask for a refund, since I am positive I only ordered it once.

So my question is, is Forge World going to want me to mail these models back for the refund? I'm just wondering if I should keep my hands off these models, because, although I don't need them, I would very much like them. Plus, it's not my fault they sent me double my order. Maybe I'm just being cynical, though.

Has anyone ever dealt with a similar situation when ordering from Forge World? How did it work out for you, if so?

They will ask for the product back. Plus dude, that ain't cool. If you are unwilling to pay for the product then you should send it back.

Kyle

kinghammer wrote:
They will ask for the product back. Plus dude, that ain't cool. If you are unwilling to pay for the product then you should send it back.

Kyle

I'm sorry, but why should I have to pay for shipping back? If they want to pay for shipping, I'll gladly send it back, no questions asked.

I don't know, it's weird. I clearly remember only ordering these guys once, however, now that I'm checking my Email, they're telling me I ordered it twice (two separate emails with different order numbers). I know for a fact that I only ordered once. Something must have hiccuped on their site or something that caused it to place the order twice.

I mean, what would have been the point in me ordering the two things separately if they were ordered at the same time and going to the same place? If I had intentionally ordered two, I would have ordered it all together to save shipping cost.

Maybe you clicked the submit order button twice by accident?

Darth Bob wrote:

kinghammer wrote:
They will ask for the product back. Plus dude, that ain't cool. If you are unwilling to pay for the product then you should send it back.

Kyle

I'm sorry, but why should I have to pay for shipping back? If they want to pay for shipping, I'll gladly send it back, no questions asked.

I don't know, it's weird. I clearly remember only ordering these guys once, however, now that I'm checking my Email, they're telling me I ordered it twice (two separate emails with different order numbers). I know for a fact that I only ordered once. Something must have hiccuped on their site or something that caused it to place the order twice.

I mean, what would have been the point in me ordering the two things separately if they were ordered at the same time and going to the same place? If I had intentionally ordered two, I would have ordered it all together to save shipping cost.

When was the order placed?

Right around when they switched sites over they were rushing to fill orders placed under the "old" system to make it easier for them to bring in the new system.
If the case is it somehow happened because of that: it's likely they'll revert the charge and let you keep the stuff.

If I were you I would leave the stuff alone and be prepared to send it back. They might decide you can keep it, but if they ask for it back you shouldn't be surprised.

Kanluwen wrote:

Darth Bob wrote:

kinghammer wrote:
They will ask for the product back. Plus dude, that ain't cool. If you are unwilling to pay for the product then you should send it back.

Kyle

I'm sorry, but why should I have to pay for shipping back? If they want to pay for shipping, I'll gladly send it back, no questions asked.

I don't know, it's weird. I clearly remember only ordering these guys once, however, now that I'm checking my Email, they're telling me I ordered it twice (two separate emails with different order numbers). I know for a fact that I only ordered once. Something must have hiccuped on their site or something that caused it to place the order twice.

I mean, what would have been the point in me ordering the two things separately if they were ordered at the same time and going to the same place? If I had intentionally ordered two, I would have ordered it all together to save shipping cost.

When was the order placed?

Right around when they switched sites over they were rushing to fill orders placed under the "old" system to make it easier for them to bring in the new system.
If the case is it somehow happened because of that: it's likely they'll revert the charge and let you keep the stuff.

It actually was around the time when they were changing the site. I suppose that could explain what happened. Thanks Kanluwen.

P.S. I'm not sure if how the ignore function works as far as private messages, so I'd just like to say I'd like to appologize for coming off as rude in that post a while back. I hope you'd be willing to possibly let bygones be bygones. If not, though, that's cool, just though I should appologize.

For whatever it is worth, my ex-wife made an order years ago from GW, some OOP figs. Long story short they sent the same order three times, charged once. I offered to send the extra two orders back, their charge. They declined, said keep it.

First things first, check that you have been charged twice. Nothing worse than ranting down the phone about being overcharged only to be told you haven't.

If you have, phone Forgeworld (don't bother emailing as they rarely check them) tell them whats happened and that you don't want the second lot of figures. They will either tell you to keep the figures and issue a refund or, if they do want them back, they will also refund you the postage costs as it's their mistake. It is unlikely they will want the figures back as the postage costs will probably be higher then the cost of re-casting the mis-sent stuff. It also makes them look like the good guys by letting you have the miniatures for free.

Update:

I checked my bank account to see if I was indeed charged twice. I wasn't.

I was charged four times. Yes. FOUR TIMES. That's four shy of 300 dollars for an order that was only 74. I can't call them because it's past store hours, but I am going to as soon as monday rolls around.

Darth Bob wrote:Update:

I checked my bank account to see if I was indeed charged twice. I wasn't.

I was charged four times. Yes. FOUR TIMES. That's four shy of 300 dollars for an order that was only 74. I can't call them because it's past store hours, but I am going to as soon as monday rolls around.

Yikes!

If they're at all respectable, they'll get it fixed up pretty quickly. If they quad-charged you, I wouldn't be surprised if they refunded 3 bills and let you keep the surplus stuff as an apology.

(But, yeah, it's within their right to ask for it shipped back, possibly at their tab.)

Holy Hannah, don't that beat all!

Darth Bob wrote:

kinghammer wrote:
They will ask for the product back. Plus dude, that ain't cool. If you are unwilling to pay for the product then you should send it back.

Kyle

I'm sorry, but why should I have to pay for shipping back? If they want to pay for shipping, I'll gladly send it back, no questions asked.

I don't know, it's weird. I clearly remember only ordering these guys once, however, now that I'm checking my Email, they're telling me I ordered it twice (two separate emails with different order numbers). I know for a fact that I only ordered once. Something must have hiccuped on their site or something that caused it to place the order twice.

I mean, what would have been the point in me ordering the two things separately if they were ordered at the same time and going to the same place? If I had intentionally ordered two, I would have ordered it all together to save shipping cost.

I agree. If they don't pay for shipping you shouldn't send it back. I have a feeling that FW will pay to have it back, once they figure out how to stop charging you.

Cheers

And what's their excuse for chargin you twice, that you hit the Super Special "X2" button on oyur checkout?

grizgrin wrote:And what's their excuse for chargin you twice, that you hit the Super Special "X2" button on oyur checkout?

Read the later posts! They charged four times, shipped twice!

Well, if they say he ordered twice, and they charged him for 4 orders, then even IF they are right and he somehow ordered it twice, they STILL overcharged him by x2, by charging him 4 times the amount of the original order.

The whole point of the post, was that they fouled it up. Even if he DID order it twice, they still fouled up by charging him even twice THAT.

Maybe I'm not the one needin to read a little more, here.

grizgrin wrote:Well, if they say he ordered twice, and they charged him for 4 orders, then even IF they are right and he somehow ordered it twice, they STILL overcharged him by x2, by charging him 4 times the amount of the original order.

The whole point of the post, was that they fouled it up. Even if he DID order it twice, they still fouled up by charging him even twice THAT.

Maybe I'm not the one needin to read a little more, here.

Sorry, but yes. You do need to read a bit more.

He ordered around the time of the site swap-over: which makes it entirely likely that an error in processing the order due to the site change caused it all.

As for the charge, I think I know what happened. It's possible that when Forge World first sent confirmation to your credit card company, it got declined or held--and then the attempt got reprocessed a few times--then all the charges got through at the same time.


Automatically Appended Next Post:
Also:
They don't take back order foul-ups, for the most part. They can't verify the integrity of the product before it gets back to them, and it would cost them less to just write off X% of sales as potential foul-ups/miscasts rather than set up a system for returns.

And you are welcome to being wrong as well Kan. They shipped double, they charged quad; how is a quad charge not the double of what they shipped?

Guys...please, don't start raging at eachother...we're all wargamers here, lets not argue.

Well, Kan and I seem to disagree, but are hardly raging. Yeah, I was a bit sarcastic. Balance seems to be the only one really excited, which, given his moniker, has a light touch of irony you can't generate in a joke.


Automatically Appended Next Post:
However, to stray back on topic for a moment, I certainly WOULD like to read about any further updates in your dealings with FW. Seems they owe you some money.

grizgrin wrote:And you are welcome to being wrong as well Kan. They shipped double, they charged quad; how is a quad charge not the double of what they shipped?

What exactly are you saying? Your whole statement is "THEY SHIPPED TWO BUT QUADRUPLE CHARGED!". What does that have to do with anything?

It's an error in the processing of the payment and would have happened no matter how many times you clicked "Submit Order".

They had a large amount of issues with things having wrong prices, credit cards that were valid being invalid, etc immediately following and during the actual process of switchover between the two sites.

Kanluwen wrote:
What exactly are you saying? Your whole statement is "THEY SHIPPED TWO BUT QUADRUPLE CHARGED!". What does that have to do with anything?

Well, short of the caps lock love affair you summarised what I said pretty well. As far as what that has to do with anything, isn't that what happened according to the OP, indeed the entire reason the thread exists?

Kanluwen wrote:
It's an error in the processing of the payment and would have happened no matter how many times you clicked "Submit Order".

They had a large amount of issues with things having wrong prices, credit cards that were valid being invalid, etc immediately following and during the actual process of switchover between the two sites.

Not contesting this. Sounds like oyu have some info on it, I sure as heck don't, and oyur info sounds certainly plausible enough. I understood it when you typed it the first time. Look, I dont wanna muddy this thread anymore than it already is. Sure, I've been somewhat snarky and sarcastic; but if anyone else has any reading lists for me or Kan cares to contact me again about this, maybe we should do OP a favor and discuss via PM. I have a feeling there is some basic miscommunication going on here, and I'm not interested in screwing up OP's thread anymore with a bunch of misunderstanding.

Darth Bob wrote:Guys...please, don't start raging at eachother...we're all wargamers here, lets not argue.

Well, dakka has a rep for being a little hot under the collar at times. I'll certainly respect your wishes and try to leave this alone in the thread as I don't want it to spiral into lock; I'm interested in hearing more about what's going on with your issue.

..blimey, posters displaying a mature and sensible attitude after crossed wires ! Whatever next.

To the OP : if you have any trouble with getting in contact with FW, send me a PM and I'll phone them from over here, I've done similar for a few other forum members, does sound like a computer related issue, I'm sure they'll sort you out ASAP.

Wait wait wait.

We're being mature?

Quick! We can't let maturity spread! Everyone find a funny picture!

grizgrin wrote: Well, short of the caps lock love affair you summarised what I said pretty well. As far as what that has to do with anything, isn't that what happened according to the OP, indeed the entire reason the thread exists?

Writing in caps is a great way to get your point across. I Especially enjoy it when people capitalise certain words of great significance, it creates IMPACT, and is a nice substitute for actually having something to say.

This might put others off from ordering from FW I think. If they charge this guy four times, what will they do next? Hold you down, club you with a titan and make off with your wallet?

Spacemanvic wrote:This might put others off from ordering from FW I think. If they charge this guy four times, what will they do next? Hold you down, club you with a titan and make off with your wallet?

Yeah, I doubt it'd put anyone off from ordering from FW as this is the first case I've heard of.

I wonder, did FW swap vendors for processing credit cards and use the same one Mythic did?

Kanluwen wrote:

Spacemanvic wrote:This might put others off from ordering from FW I think. If they charge this guy four times, what will they do next? Hold you down, club you with a titan and make off with your wallet?

Yeah, I doubt it'd put anyone off from ordering from FW as this is the first case I've heard of.

I wonder, did FW swap vendors for processing credit cards and use the same one Mythic did?

'


Well we are in a recession, maybe FW are making forays in to guerrilla marketing?