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Except Games Workshop/Forge World are doing quite well for a niche market during the recession

You could, I don't know, email them or something.

check if the order numbers are something like XXXX3 and XXXX4.
could point out that you ordered it twice.

i once got my order twice and emailed them about it.they said i could keep it for free because it was cheaper to give it to me than to get it back and stuff.

When mythic charged me 25 times for an inactive account, I literally screamed profanity the likes of which I don't think the mortal ear's can handle.

The lady answering the phone I think I heard crying....

They gave me a month free and refunded all my monehs.

-------------------

Hope you get to keep it, Bob, while your on the phone with them, tell them to send me a Khorne Daemon Prince ^.^

Tell them you want a pack of smokes for all that mental anguish you just went through.

Be glad you didn't order a Titan. I mean, two would be awesome, but being charged four times wouldn't.

Or that misbegotten fortress piece they used to sell. You know the one with front gates you could physical walk a warhound through? Wasnt that thing like 2500 GBP or some ridiculous nonsense like that?

They've never sold a fortress that was large enough for a Warhound to walk through.

They do, however, still sell the Imperial Fortress(which is something like 50-60 lbs of pure resin goodness) which had gates large enough to park a FW Baneblade or a pair of Leman Russes in side by side.

Quit following me Kanluwen, my butt aint THAT good lookin.

Then stop posting in threads I'm watching!

(PS: I'd tap that. Meorw!)

At this point, we really DO need to take it to Private. Message, that is.

grizgrin wrote:Quit following me Kanluwen, my butt aint THAT good lookin.

Oh, be civil!

On the subject.... Yikes, this is quite the horror story...

Still, sounds like it may work out well for you in the end

I've only bought from FW once and my complaint was that their Leman Russ turrets don't really fit the turrent mounts very well

Were they the "new" Demolisher/Leman Russ chassis that you tried to fit the FW turrets on?

Because, apparently, the turret ring is a bit different on the two.

Darth Bob wrote:Update:

I checked my bank account to see if I was indeed charged twice. I wasn't.

I was charged four times. Yes. FOUR TIMES. That's four shy of 300 dollars for an order that was only 74. I can't call them because it's past store hours, but I am going to as soon as monday rolls around.

Contact your bank. What you want to do is file a "Regulation E (as in Electronic) Request." Some banks have forms at the branch for you to fill out, others will have you do it over the phone.
It's been a long time since I worked in a branch, so I don't remember the specific reason you want to cite (they can help you with that, though), but it's something like, "charged for items not ordered."
Just tell the bank you ordered something once, but were billed 4x. Don't bother telling them you received 2 copies. it doesn't matter, and you'll only confuse them.
Then, handle the "extra items" issue with FW directly.


Eric

Now this is something I haven't heard in years, but isn't it true that, if a company sends you something that you didn't request, you are not required to either pay for it or return it?

I'm assuming that you only received 1 email receipt as well.

The bank is definetly the way to go and he's right about the 2nd order being irrelevant. You made one order and got charged 4 times. Don't worry about ethics either. When a company screws up, they expect to eat the costs and overcharging is the worst thing you can do.

@fbb

I don't know that this would qualify for what you refer to. The law in question was meant to keep people from sending stuff to you in the mail, then following up with a bill.
In cases like this, where he DID order the items (just, not 4 times -LOL), there might be some law or precedence requiring the return of the extras -at the company's expense, of course- if they want them back.

Dunno.

Eric

fullybakedbear wrote:Now this is something I haven't heard in years, but isn't it true that, if a company sends you something that you didn't request, you are not required to either pay for it or return it?

I'm assuming that you only received 1 email receipt as well.

The bank is definetly the way to go and he's right about the 2nd order being irrelevant. You made one order and got charged 4 times. Don't worry about ethics either. When a company screws up, they expect to eat the costs and overcharging is the worst thing you can do.

I believe he said he got 2 invoices with 2 different order numbers. Even if he only ordered them once, he got his order processed twice.

grizgrin wrote:Quit following me Kanluwen, my butt aint THAT good lookin.

stop posting nonsense...

So, out of curiosity, any update from the original poster about this issue?

I would point out that, under UK law at least, you are always entitled to send back anything you have bought online within a week (or is it a fortnight?). It doesn't matter if it is damaged or not, you always have the right of return on all products, though you pay the postage. I know that's more awkward when abroad but I though I'd just point it out.

Products that are damaged should be either replaced free of charge or you should be fully refunded. I think you can expect them to pay the return postage in this case.

If they have wrongfully billed you as in this case then raise hell. I point out the above because even if you did accidentally order something twice and pay for it twice, you still have the right to return one or both of them for a refund because you bought them online. Although now it definately sounds like the screw up is at their end.

You should phone them, not email, Forgeworld are notorious for not answering email. I would point out that if they don't shift their ass to give you a refund promptly then what they have done could be construed as fraud in which case you can take your case to the bank and legitimately tell them you have had unauthorised payments taken from your account.

kinghammer wrote:
They will ask for the product back. Plus dude, that ain't cool. If you are unwilling to pay for the product then you should send it back.

Kyle

No you ask FW to send you a postage prepaid box to return the goods in.

poipo32 wrote:

grizgrin wrote:Quit following me Kanluwen, my butt aint THAT good lookin.

stop posting nonsense...

is it POSSIBLE for you to be dense enough to have not realized that that was a joke?

But yeah, on topic, curious to know if OP ever got in contact with FW, or what other kinds of action he may have decided on.

I called them and they told me to email them the order confirmations that I recieved by mail. They will address the situation to full extent in the email.

And now...we wait...

Getting FW to do anything expeditiously via e-mail is NOT something I'd hold my breath over...

Good luck!

When they're expecting an email from you, they get things done very fast.

Otherwise, they *used* to be sifting through pages and pages of emails and the orders themselves.

Darth Bob wrote:I called them and they told me to email them the order confirmations that I recieved by mail. They will address the situation to full extent in the email.

And now...we wait...

Wait my ass! If you've not heard back by tomorrow morning, that'll be sometime around mid afternoon in the UK you call and give them another boot up the arse, I make you to be well over $200 down because of them.

Lesson: don't double click on things that don't need to be double clicked, expecially when buying things.

Grundz wrote:Lesson: don't double click on things that don't need to be double clicked, expecially when buying things.

Umm, why assume it's his fault? He's been billed 4 times and only received two items for a start.

Howard A Treesong wrote:

Grundz wrote:Lesson: don't double click on things that don't need to be double clicked, expecially when buying things.

Umm, why assume it's his fault? He's been billed 4 times and only received two items for a start.

Because it very likely is?
My former employer spent an outrageous amount of money on QA for stuff like this, out of probably 20,000k+ bugs reported, maybe 3-5 were the systems fault, the rest were changes that had to be made to stop people from using the system improperly.

Its always stuff like "hey I double click this button, it goes through the system twice, but when it prints out for the guy in the warehouse and he gets 2 identical invoices, he tosses one because he assume's its an error" or "if I have 25 firefox tabs and facebook open ___"


A large corporation is going to have a policy in place and you are going to get screwed and a small business will likely have the time to track down your order, a medium sized business like forgeworld I wouldn't be surprised if they have a billing person come in for a few hours weekly or one day monthly to keep invoices in order.

what he needs to do is
1. gather up all the account/order/credit card statements/whatever he can
2. call them give them whatever information they need, give them a reasonable deadline "well, next friday is the deadline for when I a can contest this on my credit card, so I'd like a phone call back on monday, if not i'll call you back on tuesday"
3. don't be a douche
4. wait

But really, I cant blame FW for taking their time especially with the people that get extra things by accident advertising so loudly on the internet.

Shout all you like this will only ever be a civil matter rather than a criminal one.

They will need to confirm that they have billed you to much , the orders were sent and allow themselfs a correct responce to your query..


However Please note Monday is a bank holiday so you might not see squat till next tuesday