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Made in nl
[MOD]
Jolly bringer of death and suspensions






Cozy cockpit of an Imperial Knight

Newsletter time:

The good news

Hi Everyone.

Just a quick blast to give out some news.

Firstly, a big 'Thank You' to everyone who participated in our Halloween promotion. It was a great success for us and we appreciate the continued support for the business.

In fact we have already managed to get 25% of the many hundreds of promotional orders out the door and more are being packed as I type.

I also took the downtime to solve a number of outstanding issues that had been plaguing us (and the customers involved). However there is now a slight spanner in the works...

The bad news


The Good News


Hi Everyone.

Just a quick blast to give out some news.

Firstly, a big 'Thank You' to everyone who participated in our Halloween promotion. It was a great success for us and we appreciate the continued support for the business.

In fact we have already managed to get 25% of the many hundreds of promotional orders out the door and more are being packed as I type.

I also took the downtime to solve a number of outstanding issues that had been plaguing us (and the customers involved). However there is now a slight spanner in the works...

The Bad News

I'm not at the office. I'm at home and unable to walk.

Don't freak out, it's not permanent or anything, as those of you who are long time customers of HF know I broke my back when I was younger and sometimes it decides to remind me of that.

I should be fine in a couple of days, I am taking painkillers and rest. However it means I'm not at the office. Which in turn means I can't update anyone on the good work we did over the last week as my notes are there and also I can't answer any enquiries that require knowledge that is at the office.

I 'can' read emails etc. remotely on my tablet, but this is a notice that for the next couple of days that'll be sketchy.

This is 'not' a return to problems, should my back not be the usual 'few days out' then I will arrange proper cover but I am expecting to be back at work for the weekend and will be working it to catch up the missing days.

Our metal and resin manufacturers are busy with orders for us, packages are still being picked and packed so we're not totally shut down or anything, just slightly delayed.

You can still continue to contact me directly on bwartemis@gmail.com for emergencies/issues

Thanks

Arty.

Be ash and cinder forevermore!

V - 11 | T - 3 | 敗 - 40

DakkaDakka | Where you thank the mods for baning you! 
   
Made in de
Experienced Maneater






Gave them another shot with this year's Halloween sale, because the additonal versions of the KS models were too nice to pass up. Paypal would've got my back anyway if this ended up dead in the water again.
Received it yesterday, so looks like they are working as promised.

Good quality casts, as before. Hope they become one of the good guys again, though the latest newsletter doesn't look very promising.



 
   
Made in om
Longtime Dakkanaut





Muscat, Oman

Thanks for posting the update BrookM. I'm quite fond of Hasslefree, so I did take advantage of the sale to pull the trigger on some models I've had my eye on. Still waiting for them, but that's fine; I'm not in a hurry.

--Lord of the Sentinels Eternal-- 
   
Made in au
Osprey Reader




Got my Halloween order too. Not jinxed!
   
Made in eg
[MOD]
Keeper of the Adeptus Arbites Flame






Cairo, Egypt

Good to hear!

 
   
Made in nl
[MOD]
Jolly bringer of death and suspensions






Cozy cockpit of an Imperial Knight

Newsletter time:

Hi Everyone.

Well that took a few days longer than expected., For those who didn't get/read the last newsletter I was home injured.

I broke my spine when I was younger and every now and again my body reminds me. Only I'm apparently old now so it took a few days longer than I'm used to get back to a working percentage.

However...

The Good News

I'm Back!

We have cleared over half of the sale orders, the rest should go out this week along with issue orders fixed before my injury.

I am going to spend a bulk of the next couple of days sending out emails and despatch notifications and then hopefully be done in time for...

Well, I think we all know what's happening in a couple of days!

Don't forget, you can still continue to contact me directly on bwartemis@gmail.com for emergencies/issues, I have some people to get back to from my away time and I'll be doing that asap.

Thanks

Arty.

Be ash and cinder forevermore!

V - 11 | T - 3 | 敗 - 40

DakkaDakka | Where you thank the mods for baning you! 
   
Made in gb
Sister Oh-So Repentia





UK

I am praying for a new Elsa proxy miniature that reflects her appearance at the end of Frozen 2!

 
   
Made in us
Decrepit Dakkanaut






 Casbyness wrote:
I am praying for a new Elsa proxy miniature that reflects her appearance at the end of Frozen 2!


Never saw the first and have no plans on seeing the second (although I have nothing against the series... it just doesn't interest me personally). I'm curious though about what the look is. Could you post a pic? (spoilered or not depending on if that costume matters to the plot)

This message was edited 1 time. Last update was at 2019/11/27 19:53:13


   
Made in nl
[MOD]
Jolly bringer of death and suspensions






Cozy cockpit of an Imperial Knight

The Artemis Black Friday Special!

Well, after you guys slammed our Halloween Special, why not keep it going!

We're super slammed right now, especially with my time off due to injury but we can't let this weekend float by without our incredibly popular Black Friday page making a comeback!

Let's see what we can do!

You said Black Friday page?

Yup, you heard me, there is a special Artemis Black Friday page with a number of miniatures at 50% off! We've chosen 70 products across a variety of categories, both old 'and' new.

There will just be 10 each of these available, so it's first come first served, just like the real thing Try not to elbow any old ladies on the way to the checkout!
Some new resins in there as well, but I'll wait until they do them in metal instead, hopefully in time for Salute 2020.

Be ash and cinder forevermore!

V - 11 | T - 3 | 敗 - 40

DakkaDakka | Where you thank the mods for baning you! 
   
Made in om
Longtime Dakkanaut





Muscat, Oman

Oh damn! "Rick Wreckless" eh? Gonna have to pick that guy up!

This message was edited 1 time. Last update was at 2019/11/29 21:00:42


--Lord of the Sentinels Eternal-- 
   
Made in us
Regular Dakkanaut





Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).

I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.

If anyone could provided any assistance I would be grateful.

Thank you.
   
Made in de
Experienced Maneater






 corgan wrote:
Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).

I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.

If anyone could provided any assistance I would be grateful.

Thank you.


Nope, sorry. They rarely (never) answer.
Open a Paypal claim to get your money back. That either gets you an answer or your money.



 
   
Made in us
Regular Dakkanaut





 Hanskrampf wrote:
 corgan wrote:
Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).

I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.

If anyone could provided any assistance I would be grateful.

Thank you.


Nope, sorry. They rarely (never) answer.
Open a Paypal claim to get your money back. That either gets you an answer or your money.


Thank you for your reply and the suggestion Hanskampf! Therefore I understand that this is a general issue and other people confront the same problem.
   
Made in de
Poisonous Tomb Scorpion






 corgan wrote:
 Hanskrampf wrote:
 corgan wrote:
Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).

I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.

If anyone could provided any assistance I would be grateful.

Thank you.


Nope, sorry. They rarely (never) answer.
Open a Paypal claim to get your money back. That either gets you an answer or your money.


Thank you for your reply and the suggestion Hanskampf! Therefore I understand that this is a general issue and other people confront the same problem.


So I'm in the thirteenth month of waiting for my order now. My advice is the same as Hanskrampf's, if you can make a claim through Paypal, do it. If you don't have anyone with the clout to force these people's hands, they'll do exactly nothing for you.

And while you're at it you may want to consider never giving them your business again. I'm sure you can see why I would make such a suggestion.

Nehekhara lives! Sort of! 
   
Made in gb
[DCM]
Decrepit Dakkanaut




UK

 corgan wrote:
Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).

I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.

If anyone could provided any assistance I would be grateful.

Thank you.


I'll give it a try for you and point them at this thread,

right that's done, hopefully i'll hear back soon (or they'll get in touch with you both via PM on here), i'll post an update if I hear anything

This message was edited 1 time. Last update was at 2019/12/02 13:01:54


 
   
Made in us
Regular Dakkanaut





 OrlandotheTechnicoloured wrote:
 corgan wrote:
Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).

I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.

If anyone could provided any assistance I would be grateful.

Thank you.


I'll give it a try for you and point them at this thread


Thank you so much for the interest and the effort. Just for verification purposes Kickstarter backer number is 68 and the order at their webisite is #68778.

I have provided them this information a number of times but without any effect. I really do not undesrtand what the issue is. The minis are available since a long time and everything has been paid.

In any case I really thank you for your asistance.

This message was edited 1 time. Last update was at 2019/12/02 13:49:41


 
   
Made in gb
[DCM]
Decrepit Dakkanaut




UK

Got a response back right away, they want to check if either of you have tried emailing bwartemis@gmail.com (this is the address that I've just had a reply from so if you've not give it a go),

I've pm-ed you both too just in case you don't check the thread

This message was edited 1 time. Last update was at 2019/12/02 14:20:04


 
   
Made in us
Regular Dakkanaut





 OrlandotheTechnicoloured wrote:
Got a response back right away, they want to check if either of you have tried emailing bwartemis@gmail.com (this is the address that I've just had a reply from so if you've not give it a go),

I've pm-ed you both too just in case you don't check the thread


Have replied to your message and would like to thank you publicly here for your contribution.
   
Made in gb
Steadfast Grey Hunter





I'm in the same boat sent 8 emails, 6 to the bwartemis@gmail.com about my missing order no reply though that's only from September
   
 
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