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Made in us
Regular Dakkanaut





Just as an update, it's been nine months and I've still had multiple attempts to contact them via various emails completely ignored. I paid for a miniature I never got, and then never received so much as an automated response from them when I tried to contact them about it.

I feel like it would be silly to continue to do business with a company that I had such an experience with. It's a shame - it's a natural mistake - most of my order was there, after all. I just needed a timely response and an eventual correction. They've got plenty other minis I would have purchased in the meantime, if I'd just seen any sign of customer service at all. I'm not angry, I'm disappointed that a mini manufacturer with such awesome stuff has lost my trust going forward.
   
Made in us
Longtime Dakkanaut






Cheltenham, UK

Well, by way of experiment I've just placed an order with Hasslefree. One of my patrons asked for Widow as a patron reward, so I threw in a few items for the studio collection.

I did have some trouble with the website. I couldn't reset my forgotten password (page just went to refresh) and, initially, couldn't checkout with the new account I set up with a different email. The latter issue was fixed by turning off my ad blocker (a privilege I have hitherto restricted to Dakka).

Order is placed. We'll see how they do.

I understand that Damion (Artemis Black) has actually moved into the warehouse (i.e. sleeping, eating etc) for the lockdown. Hopefully, this will mean a radical catch-up with historical issues as well as an efficient response to new orders.

I also gather that shipping is basically a huge pile of parcels, once a week, and it takes their local post office two or three days to get through them all.

I'll update when I know more!

   
Made in au
[MOD]
Cutting stuff up and bunging it back together in new and interesting ways.






Under the couch

Yeah, I placed an order (I think) about two weeks ago. Arrived yesterday, having been just enough time for me to have completely forgotten about it... So that was a nice surprise.

 
   
Made in gb
Stubborn Dark Angels Veteran Sergeant





Teesside

I am still waiting for my order from 7 weeks ago, just as another data point. So they are not completely back to normal yet.

My painting & modelling blog: https://www.dakkadakka.com/dakkaforum/posts/list/699224.page

Serpent King Games: Dragon Warriors Reborn!
http://serpentking.com/

 
   
Made in us
Regular Dakkanaut





 Ian Sturrock wrote:
I am still waiting for my order from 7 weeks ago, just as another data point. So they are not completely back to normal yet.


I am still wating my order and KS pledge since 2018. No contact was possible throughout all this time.
   
Made in fr
Hallowed Canoness





Yeah seems very random, I had no problem with my 3 incubus and 1 succubus order more than 6 month ago.

"Our fantasy settings are grim and dark, but that is not a reflection of who we are or how we feel the real world should be. [...] We will continue to diversify the cast of characters we portray [...] so everyone can find representation and heroes they can relate to. [...] If [you don't feel the same way], you will not be missed"
https://twitter.com/WarComTeam/status/1268665798467432449/photo/1 
   
Made in us
Terrifying Doombull





Melbourne .au

Huh. It's been awhile since I ordered anything from them but I know others who have done so more recently with no problem. Artemis used to be pretty active here on Dakka as well.

   
Made in us
Longtime Dakkanaut






Cheltenham, UK

 Azazelx wrote:
Artemis used to be pretty active here on Dakka as well.

Can't imagine why he might want to give us a wide berth, these days...

   
Made in us
[DCM]
[.]






.

Ha!

He also has quite a few health issues too, I believe?

That, combined with the current world situation, well, I'm sure he's probably not spending a lot of time on any forum anywhere...

   
Made in gb
[DCM]
Decrepit Dakkanaut




UK

They've been running with just Damien on the shop/warehouse end of things for a while where there used to be more folk so I'm not surprised he's not arround

 
   
Made in us
Thermo-Optical Tuareg






Nashville, TN

I’m wondering how long it will take for them to restock the Scooby Doo gang in survival gear? I really need them for a game. Plus I have a ton of other things I want but there’s no point ordering until those guys I need are in stock.

"Holy Sh*&, you've opened my eyes and changed my mind about this topic, thanks Dakka OT!"

-Nobody Ever

Proverbs 18:2

"CHEESE!" is the battlecry of the ill-prepared.

 warboss wrote:

GW didn't mean to hit your wallet and I know they love you, baby. I'm sure they won't do it again so it's ok to purchase and make up.


Albatross wrote:I think SlaveToDorkness just became my new hero.

EmilCrane wrote:Finecast is the new Matt Ward.

Don't mess with the Blade and Bolter! 
   
Made in us
Longtime Dakkanaut






Cheltenham, UK

My order turned up on Saturday.

   
Made in eg
[MOD]
Keeper of the Adeptus Arbites Flame






Cairo, Egypt

 precinctomega wrote:
My order turned up on Saturday.


So a week or so?

 
   
Made in gb
Longtime Dakkanaut






Cheltenham, UK

4 days from order to receipt of order.

   
Made in om
Longtime Dakkanaut





Muscat, Oman

Just an update: the order I placed last October just arrived. To be fair lately everything is taking at least three months, so it's possible it might have arrived two or three months ago if not for the current situation.

Everything I ordered was present, but there were also a random selection of models I hadn't ordered (six human models and two sets of conversion bits to be precise), and also some random sweets. Seeing as nothing was missing I don't think this was a packing mistake, more likely a deliberate bonus (although there was no letter or invoice in the package so I can't be sure).

Anyway, the models themselves are great, so I'll forgive them for the delay.

--Lord of the Sentinels Eternal-- 
   
Made in gb
Hunting Glade Guard




Tyneside

 Soul Samurai wrote:
Just an update: the order I placed last October just arrived. To be fair lately everything is taking at least three months, so it's possible it might have arrived two or three months ago if not for the current situation.

Everything I ordered was present, but there were also a random selection of models I hadn't ordered (six human models and two sets of conversion bits to be precise), and also some random sweets. Seeing as nothing was missing I don't think this was a packing mistake, more likely a deliberate bonus (although there was no letter or invoice in the package so I can't be sure).

Anyway, the models themselves are great, so I'll forgive them for the delay.


Hasslefree often slip an extra item into orders, if they knew yours was quite late I would guess they put a few more items in. The sweets too are standard
   
Made in fr
Hallowed Canoness





That's really cool. I got sweets on my order, no extra model but it was a modest purchase (4 models) !

"Our fantasy settings are grim and dark, but that is not a reflection of who we are or how we feel the real world should be. [...] We will continue to diversify the cast of characters we portray [...] so everyone can find representation and heroes they can relate to. [...] If [you don't feel the same way], you will not be missed"
https://twitter.com/WarComTeam/status/1268665798467432449/photo/1 
   
 
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