Switch Theme:

Hasslefree News & Rumors Thread  [RSS] Share on facebook Share on Twitter Submit to Reddit
»
Author Message
Advert


Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you:
  • No adverts like this in the forums anymore.
  • Times and dates in your local timezone.
  • Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance.
  • Email notifications for threads you want to watch closely.
  • Being a part of the oldest wargaming community on the net.
If you are already a member then feel free to login now.




Made in us
Regular Dakkanaut





Just as an update, it's been nine months and I've still had multiple attempts to contact them via various emails completely ignored. I paid for a miniature I never got, and then never received so much as an automated response from them when I tried to contact them about it.

I feel like it would be silly to continue to do business with a company that I had such an experience with. It's a shame - it's a natural mistake - most of my order was there, after all. I just needed a timely response and an eventual correction. They've got plenty other minis I would have purchased in the meantime, if I'd just seen any sign of customer service at all. I'm not angry, I'm disappointed that a mini manufacturer with such awesome stuff has lost my trust going forward.
   
Made in us
Longtime Dakkanaut






Cheltenham, UK

Well, by way of experiment I've just placed an order with Hasslefree. One of my patrons asked for Widow as a patron reward, so I threw in a few items for the studio collection.

I did have some trouble with the website. I couldn't reset my forgotten password (page just went to refresh) and, initially, couldn't checkout with the new account I set up with a different email. The latter issue was fixed by turning off my ad blocker (a privilege I have hitherto restricted to Dakka).

Order is placed. We'll see how they do.

I understand that Damion (Artemis Black) has actually moved into the warehouse (i.e. sleeping, eating etc) for the lockdown. Hopefully, this will mean a radical catch-up with historical issues as well as an efficient response to new orders.

I also gather that shipping is basically a huge pile of parcels, once a week, and it takes their local post office two or three days to get through them all.

I'll update when I know more!

   
Made in au
[MOD]
Making Stuff






Under the couch

Yeah, I placed an order (I think) about two weeks ago. Arrived yesterday, having been just enough time for me to have completely forgotten about it... So that was a nice surprise.

 
   
Made in gb
Stubborn Dark Angels Veteran Sergeant





Teesside

I am still waiting for my order from 7 weeks ago, just as another data point. So they are not completely back to normal yet.

My painting & modelling blog: https://www.dakkadakka.com/dakkaforum/posts/list/699224.page

Serpent King Games: Dragon Warriors Reborn!
http://serpentking.com/

 
   
Made in us
Regular Dakkanaut





 Ian Sturrock wrote:
I am still waiting for my order from 7 weeks ago, just as another data point. So they are not completely back to normal yet.


I am still wating my order and KS pledge since 2018. No contact was possible throughout all this time.
   
Made in fr
Hallowed Canoness





Yeah seems very random, I had no problem with my 3 incubus and 1 succubus order more than 6 month ago.

"Our fantasy settings are grim and dark, but that is not a reflection of who we are or how we feel the real world should be. [...] We will continue to diversify the cast of characters we portray [...] so everyone can find representation and heroes they can relate to. [...] If [you don't feel the same way], you will not be missed"
https://twitter.com/WarComTeam/status/1268665798467432449/photo/1 
   
Made in us
Terrifying Doombull





Melbourne .au

Huh. It's been awhile since I ordered anything from them but I know others who have done so more recently with no problem. Artemis used to be pretty active here on Dakka as well.

   
Made in us
Longtime Dakkanaut






Cheltenham, UK

 Azazelx wrote:
Artemis used to be pretty active here on Dakka as well.

Can't imagine why he might want to give us a wide berth, these days...

   
Made in us
[DCM]
[.]






.

Ha!

He also has quite a few health issues too, I believe?

That, combined with the current world situation, well, I'm sure he's probably not spending a lot of time on any forum anywhere...

   
Made in gb
[DCM]
Decrepit Dakkanaut




UK

They've been running with just Damien on the shop/warehouse end of things for a while where there used to be more folk so I'm not surprised he's not arround

 
   
Made in us
Martial Arts Fiday






Nashville, TN

I’m wondering how long it will take for them to restock the Scooby Doo gang in survival gear? I really need them for a game. Plus I have a ton of other things I want but there’s no point ordering until those guys I need are in stock.

"Holy Sh*&, you've opened my eyes and changed my mind about this topic, thanks Dakka OT!"

-Nobody Ever

Proverbs 18:2

"CHEESE!" is the battlecry of the ill-prepared.

 warboss wrote:

GW didn't mean to hit your wallet and I know they love you, baby. I'm sure they won't do it again so it's ok to purchase and make up.


Albatross wrote:I think SlaveToDorkness just became my new hero.

EmilCrane wrote:Finecast is the new Matt Ward.

Don't mess with the Blade and Bolter! 
   
Made in us
Longtime Dakkanaut






Cheltenham, UK

My order turned up on Saturday.

   
Made in eg
[MOD]
Keeper of the Adeptus Arbites Flame






Cairo, Egypt

 precinctomega wrote:
My order turned up on Saturday.


So a week or so?

 
   
Made in gb
Longtime Dakkanaut






Cheltenham, UK

4 days from order to receipt of order.

   
Made in om
Longtime Dakkanaut





Muscat, Oman

Just an update: the order I placed last October just arrived. To be fair lately everything is taking at least three months, so it's possible it might have arrived two or three months ago if not for the current situation.

Everything I ordered was present, but there were also a random selection of models I hadn't ordered (six human models and two sets of conversion bits to be precise), and also some random sweets. Seeing as nothing was missing I don't think this was a packing mistake, more likely a deliberate bonus (although there was no letter or invoice in the package so I can't be sure).

Anyway, the models themselves are great, so I'll forgive them for the delay.

--Lord of the Sentinels Eternal-- 
   
Made in gb
Hunting Glade Guard





Tyneside

 Soul Samurai wrote:
Just an update: the order I placed last October just arrived. To be fair lately everything is taking at least three months, so it's possible it might have arrived two or three months ago if not for the current situation.

Everything I ordered was present, but there were also a random selection of models I hadn't ordered (six human models and two sets of conversion bits to be precise), and also some random sweets. Seeing as nothing was missing I don't think this was a packing mistake, more likely a deliberate bonus (although there was no letter or invoice in the package so I can't be sure).

Anyway, the models themselves are great, so I'll forgive them for the delay.


Hasslefree often slip an extra item into orders, if they knew yours was quite late I would guess they put a few more items in. The sweets too are standard
   
Made in fr
Hallowed Canoness





That's really cool. I got sweets on my order, no extra model but it was a modest purchase (4 models) !

"Our fantasy settings are grim and dark, but that is not a reflection of who we are or how we feel the real world should be. [...] We will continue to diversify the cast of characters we portray [...] so everyone can find representation and heroes they can relate to. [...] If [you don't feel the same way], you will not be missed"
https://twitter.com/WarComTeam/status/1268665798467432449/photo/1 
   
Made in gb
Stubborn Dark Angels Veteran Sergeant





Teesside

Still no package for me (ordered mid-March). It does sound like they're gradually working through the orders, but I have just opened up a PayPal dispute anyway because otherwise I'm going to hit the 180 day limit and maybe never see my dosh again. :(

My painting & modelling blog: https://www.dakkadakka.com/dakkaforum/posts/list/699224.page

Serpent King Games: Dragon Warriors Reborn!
http://serpentking.com/

 
   
Made in de
Experienced Maneater






 Ian Sturrock wrote:
Still no package for me (ordered mid-March). It does sound like they're gradually working through the orders, but I have just opened up a PayPal dispute anyway because otherwise I'm going to hit the 180 day limit and maybe never see my dosh again. :(

This is really sad to hear. It would be a shame if they go under, such great sculpts.
I hope they skip the Halloween/Black Friday sales this year, they couldn't keep up the last years, if they are still behind at least 6 months of orders, the flood of new orders would push this to an even more ridiculous queue.


 
   
Made in gb
Stubborn Dark Angels Veteran Sergeant





Teesside

Yeah. I really don't mind a wait, and I have been buying from them for... more years than I can remember. But the lack of communications (I've mailed them three times in the past three months) means I don't feel comfortable ordering from them any more. I did say by email that I'd be happy with *any* answer, even "give us another few months"!

My painting & modelling blog: https://www.dakkadakka.com/dakkaforum/posts/list/699224.page

Serpent King Games: Dragon Warriors Reborn!
http://serpentking.com/

 
   
Made in us
Thermo-Optical Tuareg





California

It's such a shame they've been having so many problems. It really seems like having a successful Kickstarter pretty much ruined them.

   
Made in nl
[MOD]
Decrepit Dakkanaut






Cozy cockpit of an Imperial Knight

Not sure if this all is KS related, it might just be a crappy year overall for them, but then again last year was less than stellar as well IIRC.

They last made a Facebook post on their general status way back in May, correct me if I'm wrong or missed a more recent newsletter / post as to their status.

They are apparently still working to some capacity behind the scenes if the comments section is anything to go by. And people are still waiting on their models, with the one year mark quickly approaching.



Be ash and cinder forevermore!
 
   
Made in fi
Charging Wild Rider





There's a message on their own website dated 17th of August:
Post Lockdown News!

Hi everyone, so we 're out of the worst part of lockdown, manufacturing is back up and running however there are still postal delays due to social distancing etc. Nothing we can do about that I'm afraid, post offices are not always open and are understaffed. We appreciate your patience in that matter.

The email address you want to use if you need an urgent reply is BWARTEMIS at GMAIL dot COM. If you reply to our domain address at the moment, it can be eaten by an overeager spam filter.
(We are overdue a big website change up, again, lockdown and associated issue delayed it)

Please ignore any despatch notification you may have gotten for old orders you have already received, we found some paperwork we hadn't filed properly and are catching up : )

Now everything is back to normal, we are having a short period of housekeeping, then we'll close for a short while then we will re-open, hopefully issue free and fully restocked! We will keep everyone informed of these changes via our newsletter, which you can sign up to on this page to the right!

Thanks,

Arty.


That said, there is presumably a lot more catching up to do than indicated here when it comes to orders from a long time ago, even if others have been shipped in the meantime.
   
Made in us
Dakka Veteran






How did the kickstarter ruin them??
   
Made in us
Thermo-Optical Tuareg





California

As I recall, there was more demand than they expected, which put them waaaaay behind on everything, resulting in months long waits just for regular purchases from their store. I think they might have lost some staff as well and they wound up falling even more behind when they had eelays crop up in the KS production. Basically just one thing led to another and it all kind of snowballed. Didn't help when people started getting verbally abusive with them, either.

   
Made in us
Regular Dakkanaut





I still have not received my stuff from kickstarter, although all the minis created via it can now be purchased on-line in their website.

Every effort for communication is in vague. They just do not respond to me for years now.

It is a pity because I have purchased a lot of minis from them in the past and supported heavily the kickstarter.

What I really do not get, is why they do not send me the minis after so many years, although they have been produced and are available.
   
Made in gb
Stubborn Dark Angels Veteran Sergeant





Teesside

Yeah it does seem unreasonable when people get overly angry at KS delays. I think if the delay is less than a year, and the creator does regular updates (even only every couple of months), you just have to accept it. Delays happen, especially with the kind of boutique projects a lot of us back. I mean even the big-name projects rarely delivery on time.

When you place an order from a webstore and hear nothing for months or years, though...

My painting & modelling blog: https://www.dakkadakka.com/dakkaforum/posts/list/699224.page

Serpent King Games: Dragon Warriors Reborn!
http://serpentking.com/

 
   
Made in eg
[MOD]
Keeper of the Adeptus Arbites Flame






Cairo, Egypt

Once you hit your maximum capacity, a successful kickstarter (or any other success) becomes a problem.

You either have to add capacity or make do with what you have.

Adding capacity (people, space, machinery, whatever) take time and resources and does not make sense if it's a one off like a KS. Making do takes more time and can burn out staff.

So basically you can lose either way...

This message was edited 1 time. Last update was at 2020/09/15 08:41:28


 
   
Made in gb
[DCM]
Battlefield Tourist





On an Express Elevator to Hell!!

How many times have we seen this happen.. the KS can really make a company, but also wreck it unless it is well planned and resourced. Sadly it seems this doesn't happen that much.

But I'm sorry to hear that people just aren't hearing anything back from the KS, it's really really disappointing (and I know people are generally sympathetic, but ultimately you have paid hard-earned money for something you've not received)

I did have an order planned from their shop - does anyone know if standard orders are going through in decent time?

Epic 30K&40K! A new players guide, contributors welcome https://www.dakkadakka.com/dakkaforum/posts/list/751316.page
Small but perfectly formed! A Great Crusade Epic 6mm project: https://www.dakkadakka.com/dakkaforum/posts/list/694411.page
 
   
Made in si
Fresh-Faced New User




What's the status on Hasslefree's regular (catalogue) orders; are folks getting their stuff?
   
 
Forum Index » News & Rumors
Go to: