Hasslefree News & Rumors Thread

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**BrookM**

Newsletter time:

The good news

Hi Everyone.

Just a quick blast to give out some news.

Firstly, a big 'Thank You' to everyone who participated in our Halloween promotion. It was a great success for us and we appreciate the continued support for the business.

In fact we have already managed to get 25% of the many hundreds of promotional orders out the door and more are being packed as I type.

I also took the downtime to solve a number of outstanding issues that had been plaguing us (and the customers involved). However there is now a slight spanner in the works...

The bad news

The Good News

Hi Everyone.

Just a quick blast to give out some news.

Firstly, a big 'Thank You' to everyone who participated in our Halloween promotion. It was a great success for us and we appreciate the continued support for the business.

In fact we have already managed to get 25% of the many hundreds of promotional orders out the door and more are being packed as I type.

I also took the downtime to solve a number of outstanding issues that had been plaguing us (and the customers involved). However there is now a slight spanner in the works...

The Bad News

I'm not at the office. I'm at home and unable to walk.

Don't freak out, it's not permanent or anything, as those of you who are long time customers of HF know I broke my back when I was younger and sometimes it decides to remind me of that.

I should be fine in a couple of days, I am taking painkillers and rest. However it means I'm not at the office. Which in turn means I can't update anyone on the good work we did over the last week as my notes are there and also I can't answer any enquiries that require knowledge that is at the office.

I 'can' read emails etc. remotely on my tablet, but this is a notice that for the next couple of days that'll be sketchy.

This is 'not' a return to problems, should my back not be the usual 'few days out' then I will arrange proper cover but I am expecting to be back at work for the weekend and will be working it to catch up the missing days.

Our metal and resin manufacturers are busy with orders for us, packages are still being picked and packed so we're not totally shut down or anything, just slightly delayed.

You can still continue to contact me directly on bwartemis@gmail.com for emergencies/issues

Thanks

Arty.

**Hanskrampf**

Gave them another shot with this year's Halloween sale, because the additonal versions of the KS models were too nice to pass up. Paypal would've got my back anyway if this ended up dead in the water again.
Received it yesterday, so looks like they are working as promised.

Good quality casts, as before. Hope they become one of the good guys again, though the latest newsletter doesn't look very promising.

**Soul Samurai**

Thanks for posting the update BrookM. I'm quite fond of Hasslefree, so I did take advantage of the sale to pull the trigger on some models I've had my eye on. Still waiting for them, but that's fine; I'm not in a hurry.

**Zenithfleet**

Got my Halloween order too. Not jinxed!

**Kid_Kyoto**

Good to hear!

**BrookM**

Newsletter time:

Hi Everyone.

Well that took a few days longer than expected., For those who didn't get/read the last newsletter I was home injured.

I broke my spine when I was younger and every now and again my body reminds me. Only I'm apparently old now so it took a few days longer than I'm used to get back to a working percentage.

However...

The Good News

I'm Back!

We have cleared over half of the sale orders, the rest should go out this week along with issue orders fixed before my injury.

I am going to spend a bulk of the next couple of days sending out emails and despatch notifications and then hopefully be done in time for...

Well, I think we all know what's happening in a couple of days!

Don't forget, you can still continue to contact me directly on bwartemis@gmail.com for emergencies/issues, I have some people to get back to from my away time and I'll be doing that asap.

Thanks

Arty.

**Casbyness**

I am praying for a new Elsa proxy miniature that reflects her appearance at the end of Frozen 2!

**warboss**

Casbyness wrote:
I am praying for a new Elsa proxy miniature that reflects her appearance at the end of Frozen 2!

Never saw the first and have no plans on seeing the second (although I have nothing against the series... it just doesn't interest me personally). I'm curious though about what the look is. Could you post a pic? (spoilered or not depending on if that costume matters to the plot)

**BrookM**

The Artemis Black Friday Special!

Well, after you guys slammed our Halloween Special, why not keep it going!

We're super slammed right now, especially with my time off due to injury but we can't let this weekend float by without our incredibly popular Black Friday page making a comeback!

Let's see what we can do!

You said Black Friday page?

Yup, you heard me, there is a special Artemis Black Friday page with a number of miniatures at 50% off! We've chosen 70 products across a variety of categories, both old 'and' new.

There will just be 10 each of these available, so it's first come first served, just like the real thing Try not to elbow any old ladies on the way to the checkout!

Some new resins in there as well, but I'll wait until they do them in metal instead, hopefully in time for Salute 2020.

**Soul Samurai**

Oh damn! "Rick Wreckless" eh? Gonna have to pick that guy up!

**corgan**

Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).

I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.

If anyone could provided any assistance I would be grateful.

Thank you.

**Hanskrampf**

corgan wrote:
Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).

I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.

If anyone could provided any assistance I would be grateful.

Thank you.

Nope, sorry. They rarely (never) answer.
Open a Paypal claim to get your money back. That either gets you an answer or your money.

**corgan**

Hanskrampf wrote:
corgan wrote:
Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).

I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.

If anyone could provided any assistance I would be grateful.

Thank you.

Nope, sorry. They rarely (never) answer.
Open a Paypal claim to get your money back. That either gets you an answer or your money.

Thank you for your reply and the suggestion Hanskampf! Therefore I understand that this is a general issue and other people confront the same problem.

**Geifer**

corgan wrote:
Hanskrampf wrote:
corgan wrote:
Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).

I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.

If anyone could provided any assistance I would be grateful.

Thank you.

Nope, sorry. They rarely (never) answer.
Open a Paypal claim to get your money back. That either gets you an answer or your money.

Thank you for your reply and the suggestion Hanskampf! Therefore I understand that this is a general issue and other people confront the same problem.

So I'm in the thirteenth month of waiting for my order now. My advice is the same as Hanskrampf's, if you can make a claim through Paypal, do it. If you don't have anyone with the clout to force these people's hands, they'll do exactly nothing for you.

And while you're at it you may want to consider never giving them your business again. I'm sure you can see why I would make such a suggestion.

**OrlandotheTechnicoloured**

corgan wrote:
Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).

I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.

If anyone could provided any assistance I would be grateful.

Thank you.

I'll give it a try for you and point them at this thread,

right that's done, hopefully i'll hear back soon (or they'll get in touch with you both via PM on here), i'll post an update if I hear anything

**corgan**

OrlandotheTechnicoloured wrote:
corgan wrote:
Could anyone assist me of contacting Hasslefree? I still haven't received my latest order and my pledge of the Kickstarter it launched and any attempt of contact (e-mail, direct calling) brought no result (there was no reply).

I even tried to communicate via their Facebook/Messenger account and although I have received a reply mentioning that my staff would be dispatched immediately, months have past and any furhter attempt of communication has failed.

If anyone could provided any assistance I would be grateful.

Thank you.

I'll give it a try for you and point them at this thread

Thank you so much for the interest and the effort. Just for verification purposes Kickstarter backer number is 68 and the order at their webisite is #68778.

I have provided them this information a number of times but without any effect. I really do not undesrtand what the issue is. The minis are available since a long time and everything has been paid.

In any case I really thank you for your asistance.

**OrlandotheTechnicoloured**

Got a response back right away, they want to check if either of you have tried emailing bwartemis@gmail.com (this is the address that I've just had a reply from so if you've not give it a go),

I've pm-ed you both too just in case you don't check the thread

**corgan**

OrlandotheTechnicoloured wrote:
Got a response back right away, they want to check if either of you have tried emailing bwartemis@gmail.com (this is the address that I've just had a reply from so if you've not give it a go),

I've pm-ed you both too just in case you don't check the thread

Have replied to your message and would like to thank you publicly here for your contribution.

**dekinrie**

I'm in the same boat sent 8 emails, 6 to the bwartemis@gmail.com about my missing order no reply though that's only from September

**BrookM**

Latest newsletter:

Holiday Closure Times

Right Everyone, we close on Friday 20th and Re-Open January 6th.

Those are our 'official' closing hours for the Holidays but as everyone who runs their own business knows, I'll be working various days throughout that period and wil be ablt to answer emails etc.

If you need something as an emergency, either email me on bwartemis at gmail dot com or include it in the comments section of the order and we will do our best!

Where Are We At?

Well that's a stack of a couple hundred postal sheets I now have to go through to let people know their orders went out before Christmas. We tried to prioritise international orders to give them a better shot.

Despite my injury stealing a bunch of valuable time, we cleared about 99% of the Halloween and Black Friday Orders plus a number of outstanding isues that contacted us.

Some people will now be getting tracking details or despatch emails before they get a reply to their emails etc. sorry as we had to prioritise orders first.

However, we are on track to close for Christmas issue free!

It will be bloody glorious.

Arty.

**NH Gunsmith**

So has Hasslefree gotten themselves back on track? Was thinking about ordering some models, but really don't feel like fighting to get them.

**zedmeister**

NH Gunsmith wrote:
So has Hasslefree gotten themselves back on track? Was thinking about ordering some models, but really don't feel like fighting to get them.

Can't speak for service to foreign locales, but I ordered a bunch during mid december including the relatively newly released metals and got them within the week.

**OrlandotheTechnicoloured**

They don't seem to have sorted out the folk I was trying to help above dissapointingly

**corgan**

OrlandotheTechnicoloured wrote:
They don't seem to have sorted out the folk I was trying to help above dissapointingly

Unfortunately not. And no contact so far.

**Geifer**

Yep, same for me.

It seems from other folks getting their stuff that Hasslefree is at least partially working as they should, but since I can't even get a reply to my many messages for months let alone get my order or my money back I feel compelled to leave a warning about ordering from Hasslefree being a gamble at this time.

Sad, really.

**dekinrie**

I got some contact with Sally before xmas by using the email on facebook they replied to me had a good dialogue and they passed my details on to dameon who sent me an email asking my details replied to that but never got anything after that I've given up not taking the chance on another order again

**BrookM**

20% off on all purchases for the entire weekend with the following code at checkout: FORTYFOUR

**NH Gunsmith**

BrookM wrote:
20% off on all purchases for the entire weekend with the following code at checkout: FORTYFOUR

While the discount is sweet, this thread has made me not want to order from them...

**warboss**

I appreciate the update but I can't help but think that the 44 code is in reference to the percentage chance you have of getting your order in any reasonable timeframe. Caveat emptor.

**ValentineGames**

Probably best to ask hasslefree directly.
Not just go by a thread on the most biased forum on the Internet.