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It may be the US economy and general sense of apathy (that and Las Vegas isn't a huge gaming market) but lately my FLGS seems to be annoyed by anyone's presence (unless it's RC cars). I know the wargaming/roleplaying guys have been laid off but the others don't seem to want to answer questions regarding anything. I would think they'd be more apt to sell something during the slowdown as the store is emptier than ever, but if it isn't RC cars, don't talk to 'em! Just my observations on my local level. I also do not have a GW store within several hundred miles.

Having just spent the last 45 minutes reading through all 5 pages of posts here to catch up it seems that a lot of people aren't as comfortable with their local GW as they once were. Ive been in a lot of GW's over the years and its been interesting to read how people have felt when they've gone into a store recently compared with how they used to feel. I definetely agree with the comments that less experienced staff make more mistakes in talking to customers but then that happens in all shops not just GW and that the more experienced staff or the ones who have been in that branch longer will react differently since they understand each persons needs better. Ive never had a bad incident with a staff member so maybe i cant understand how its affected some people but have you ever thought of talking to your local manager about how you feel and seeing if they can explain why things are happening as they are?

I prefer gw to all other stores in my local area
I know the whole over excited sales thing is annoying however I love the personal touch,
I was at games day last year and I was very irraitated, I had asked to purchase 19 different products and none had been in stock.
Then I asked for the games da miniature that you det with the ticke not having recieved it yet

I was surprised to hear that I should have got it through the post but when I explained my position the man just gave me the miniature and sent me on my way.

in short

Managers=Bad
Employees=good

Septic wrote:I was at games day last year and I was very irraitated, I had asked to purchase 19 different products and none had been in stock.

Games Day UK always runs out of stock, I remember going back to my first Uk games Day (1995) and it was ever thus.

Wow, I'm surprised by some of the replies just on the first page.

At my local GW (well the one in the nearest city) I usually get there before noon, so there's pretty much noone there and the employees are just arriving. Usually, one will greet me in a kinda offhand way and leave me be. Hell, I'm usually the one hounding them with questions about weird situations that arise while gaming, such as 'how much will this custom unit cost if it's like a baneblade that shoots 10" blast vortexes and has a hellhammer cannon instead of a demolisher'. They don't really talk to me otherwise, and I usually have to wait at the register with all my stuff when I'm ready to pay.

Yes, I actually asked that question and I was told 1000 pts. I actually use that baneblade, and I once killed 5 'nid MCs in one shot - a tyrant and 4 'fexs, and I think a zoan and a guard. It's the crown jewel of the 8k+ pts worth of minis that I own, and I hope to post a pic here once I find a suitable camera that can hook up to my comp without blue screen of death or something equally exaggerated by me.

There's two GW stores near me. Perth and Morley.

They had a staff change a few months ago.

I walk into one, the staff are friendly and don't try to sell me stuff. Why? Because they know me. Which is surprising, because I'm a horrible, horrible impulse shopper. Heh.

I walk into the other, the new young staffers try to convince me to buy stuff.

As stated earlier in the thread, it's an issue of being new and in sales. You're 18 and you've got a job, being paid to talk about something you love. You're also told you've got to try to get people to buy stuff they don't want.

I always get asked if I need glue and other accessories but, eh. More than once I needed some and forgot until the staffer mentioned it.

I feel that they certainly are aggressive, its almost like :

If you dont own any GW product , they'll make sure you walk about with starter set.

If you already have an army, they'll make sure you walk out with either : battalion , another box of unit ,

or: lots of paints, paint brushes, primer , varnish.

And if you have all of that, would you like to subscribe to White dwarf? its 30% off and you get a
free mini.

I enjoy going into my 'local' GW store. but then again, I think they all know me well enough to know that I buy what I feel I need without a sales pitch...

I don't remember getting the sales pitch badly in other GW shops either...

I'm surprised this thread is still going really but as I popped into my local GW yesterday I thought I'd share my experience.

So I walk in and am greeted by one of the staff at the front of the shop, I say hello then wander around a bit watching a few of the games. I see one of the staff is free and I ask him about the citadel washes that I intended to buy. We have a lengthy chat then he offers to let me try some on one of the demo minis that are half painted. I accept and he goes to help other customers. Couple minutes later he comes back to me and points out what the wash had done. Then I pick up the washes and a few Eldar kits and I go over to the till. As he is processing my purchases he talks about his Eldar army and then drops in the "You alright for glue?" I say I am and then I finish paying and leave the shop

This was a great experience at a GW shop and I can honestly never remember a bad one.

I think like every retail outlet ever, the GW experience comes down to the quality and experience of the staff. I'm lucky that my GW (which sadly doubles as my FLGS right now :-( ) is one of the better ones

at my 2 local stores (london, where i live, and manchester, where im based) they know better than to advise me on what i need
since most of the time i have a set list, or i get bored and buy a rabble of boxes for random ideas.