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Any Europeans ordered from the GW online store since Brexit? How did it go?  [RSS] Share on facebook Share on Twitter Submit to Reddit
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Made in fi
Ye Lord of The End Times (and a good guy)





 Da Boss wrote:
Yep. Still waiting here too. Flabbergasted that it can take 3 months to process!


Well if above poster is correct they are basically getting more per day than they can process in germany and rather than first in first out it's last in, first out.

In theory they might never actually get to the bottom of the pile...

This message was edited 1 time. Last update was at 2021/04/14 12:26:47


2021 painted/bought: 497/417 
   
Made in si
Ravenous Beast Form







FLGS just got the Drukhari wave in.

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Made in pl
Longtime Dakkanaut




From shipping company perspective it makes sense I guess, the bottom stuff is already delayed to hell,better to keep the current flow going than delay everything to clear the backlog
   
Made in gb
Sword-Wielding Bloodletter of Khorne





Mechanicum (building/painting)

Cronch wrote:
From shipping company perspective it makes sense I guess, the bottom stuff is already delayed to hell,better to keep the current flow going than delay everything to clear the backlog


This.

Sadly, any company that runs on Service Levels and KPI's (all of them nowadays) will operate like this. The stuff that is late has already failed the promised service levels. The new stuff can still be delivered on time which won't affect the failure rates. To deliver the backlog first would mean new stuff would run late which would in turn worsen the failure rates.

Companies only care about what they can show on their reports with massive pressure from on high to keep Service Level failures as low as possible. Doesn't matter that the right thing to do is clear the backlog first. The reports looking good is more important than the customers that they serve.

Ask me how I know. I worked in IT where Service Levels are more important than the users they serve. I'm looking at you ITIL - virtually single handedly responsible for this.




Painted: 2018 - 0 / 2019 - 4 / 2020 - 11 / 2021 - 11
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Made in gb
Decrepit Dakkanaut




UK

Also don't forget that they aren't getting any downtime or slowdown of deliveries. It might be that some parcels are basically blockaded in by the mountain of new things and that they can't clear out the new fast enough to physically reach the earlier deliveries easily if at all.

Esp when they have to keep space clear to sort and to separate urgent deliveries from regular.

   
Made in ie
Fixture of Dakka






My Cursed City order direct from GW shipped on the 9th and was delivered on the 16th so 1 week which is a lot better than before. Delivered by UPS and it went via France rather than Germany which seems to be a lot quicker.

I've had small orders from Firestorm and Element games delivered in less than a week. I've tried to only place essential orders (things I can't get anywhere else) with them and keep it less than €22 so as not to get stopped by customs as they aren't doing DDP. I had 1 order at around €50 make it through without getting stopped but that was just luck rather than anything else.

Only 1 order has gone missing since January and I got got credit for it.

This message was edited 1 time. Last update was at 2021/04/17 11:55:34


 
   
Made in nl
[MOD]
Decrepit Dakkanaut






Cozy cockpit of an Imperial Knight

My longest outstanding order, a pair of codex books, has finally arrived and both books look like they've been kicked through a warehouse for three and a half months, FFS.

This message was edited 1 time. Last update was at 2021/04/28 15:31:19




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Made in de
!!Goffik Rocker!!






Nuremberg

Jeez. I'm waiting on my order, 3 months now but no news. You getting yours gives me some hope, because apparently most of it is in the same warehouse.

No more ordering from the UK for me I think. Not worth the aggro.

   
Made in nl
[MOD]
Decrepit Dakkanaut






Cozy cockpit of an Imperial Knight

Funnily enough, the delivery date is listed as.. three months ago, using the original delivery date from aeons ago.

As is, UPS is using a different route now, thankfully skipping Germany for most of their mainland EU shipments now. Biggest bottleneck is the order being held up in a UK port facility for about a week, after which it is stomped through France in no time at all.



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Made in gb
[DCM]
Decrepit Dakkanaut




UK

fingers crossed they cough up replacements fast

 
   
 
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