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Yep you saw it, this weekend they are offering 5% moneyback on all purchases!

(I knew there was more room on the Maelstrom band wagon for someone else to name drop them, sorry to the usual suspects)

Well i have to say i have been using Maelstrom quite a few times, and they are really super duper. Great price, great service so far, i am a satisfied customer. Ive been ordering Flames of War and 40k Stuff, and there is few places where you CAN get it cheaper, but none of them offers the quick reply and shipment of Maelstrom. So i figured id give them kudos.

Welcome to the site....

Blatant self promotion mods?

Holy gak.

Well wait, a great offer but not as great as their previous discounts.

I placed an order on Aug 1st and it still hasn't been shipped yet...wrote an e-mail and they said they'd send the order out yesterday or today however its still being 'processed' according to my account.

Maelstrom is a bit slow these days due to the opening of their new store and the massive amount of orders they get thanks to their special offers. I finally got my Demolisher today.

Yea, they should look into updating their FAQ since its taken a bit longer than 2-3 days to get their items restocked.

This is less an offer and more just an advertisment for a not-fully-understood section of their business. Think of it like an awareness campaign.

And my other three Bastions arrived from Maelstrom yesterday. Yay!

Yeh, they've given me great service so far I have to say. There have been some delivery delays recently, items arriving about a week after they should, but this doesn't make it any worse than other retailers. If moving into a store guarantees cheap GW prices, then they have my wholehearted support

ThunderChild wrote:There have been some delivery delays recently, items arriving about a week after they should, but this doesn't make it any worse than other retailers.

And has been said here and in other threads, the recent delays are specifically because they just had a massive and successful two/three week sale, and they just opened up an enormous new store/restaurant/bar.

I don't blame them for being busy with heaps or work and orders to do, in fact, I celebrate it. If they're delayed an extra week because they are inundated with orders - good! - it means they're doing well.

Yeah good site.

If you do live in America though you do have to expect a bit of a wait. Took around 2 weeks for my order to get shipped, probably a bit less. The $ savings makes it worth it though.

Their main issue now is actually similar to Forge World's biggest issue - the actual shipping doesn't take very long, maybe a week or so - but actually shipping it (as in taking it out of inventory, putting it into a box and posting it) is taking a lot longer because of all the orders.

Major difference between Maelstrom and Forge World is that Maelstrom won't happily charge you £40 for 'Express Worldwide Shipping', send it to you 2 months later, and claim that they owe you nothing when 1-3 day wordlwide shipping was closer to 6-8 weeks.

Yea, I got no big problem with the inevitable 1-3 week shipping wait. However Maelstrom Games haven't even sent it out and its been over a week and a half; I guess thewarstore's prompt delivery spoiled me.

Also went against their FAQ policy but they did make that store move like was mentioned earlier. They also wrote that it'd be shipped either yesterday or today yet no response yet.

I understand MG has an awesome reputation and I didn't expect this tbh.

Just got my first malestrom order today. Got a full unit of Skorne Catphract Cetrati for $56 US.

Cane wrote:Yea, I got no big problem with the inevitable 1-3 week shipping wait. However Maelstrom Games haven't even sent it out and its been over a week and a half; I guess thewarstore's prompt delivery spoiled me.

Did you selectively misread what I just wrote?

"...the recent delays are specifically because they just had a massive and successful two/three week sale, and they just opened up an enormous new store/restaurant/bar."

I'm sure you've moved house before. Now imagine doing that X10 over the course of a weekend.

H.B.M.C. wrote:

Cane wrote:Yea, I got no big problem with the inevitable 1-3 week shipping wait. However Maelstrom Games haven't even sent it out and its been over a week and a half; I guess thewarstore's prompt delivery spoiled me.

Did you selectively misread what I just wrote?

"...the recent delays are specifically because they just had a massive and successful two/three week sale, and they just opened up an enormous new store/restaurant/bar."

I'm sure you've moved house before. Now imagine doing that X10 over the course of a weekend.

Call the kettle black much? Here's the other half of my post that you quoted and excluded:

Cane wrote:
Also went against their FAQ policy but they did make that store move like was mentioned earlier. They also wrote that it'd be shipped either yesterday or today yet no response yet.

I understand MG has an awesome reputation and I didn't expect this tbh.

Bolded it for ya. Still sucks that its taking longer than the advertised 2-3 day restock window along with them not shipping it out when they said they would after I wrote them an e-mail about it (BTW it was placed on Aug 1). This is my first order with MG and the UK in general however with all the cheerleading MG got I expected them to be on par with Neal's thewarstore.

I'm glad this thread is here because Gmail keeps sending emails from Maelstrom to the Spam folder.

Together with the standard 12.5% off GW RRP and free shipping, this makes for quite a nice saving.

Maelstrom is on par with Thewarstore easily. The store move and stock shift etc plus the opening has been huge for them, and even then i only waited two weeks at most to get my items, normally takes a week for them to turn up.

Also it's not really their fault that the restock window is out, all they can do is place the order with the wholesaler and hope it turns up in that time, there could be innumerable issues going on that throws that out.

Be a little patient things will turn up, or just keep up the correspondance. The big sale they had has thrown things around, as my order went from packing at one stage back to processing, they just sold too much stock on the sale days so we just have to wait a little longer.

The discounts they offer are worth the wait anyway.

Also kinda off topic i thought buying from the warstore was actually cheaper for americans?

Winter wrote:Maelstrom is on par with Thewarstore easily. The store move and stock shift etc plus the opening has been huge for them, and even then i only waited two weeks at most to get my items, normally takes a week for them to turn up.

Have you done business with thewarstore before? From my experience he ships out the items usually on the same day you order which is a far cry from my situation with MG.

Also it's not really their fault that the restock window is out, all they can do is place the order with the wholesaler and hope it turns up in that time, there could be innumerable issues going on that throws that out.

True, however in my case they wrote an e-mail saying that my 12 day old order should be shipped by today or yesterday. No such notice yet and thats not good from a first time customer's perspective and disappointing from all the cheerleading they get.

Be a little patient things will turn up, or just keep up the correspondance. The big sale they had has thrown things around, as my order went from packing at one stage back to processing, they just sold too much stock on the sale days so we just have to wait a little longer.

Yea they even split up my order and then later recombined it so I thought it was ready to go a few days ago.

Also kinda off topic i thought buying from the warstore was actually cheaper for americans?

MG offers a shipped price usually comparable and in many cases cheaper than what any North American store offers, MG also had that sale and the conversion rates aren't too bad - thats why some Americans use 'em as their store of choice.

---

In sum, I never saw anything remotely negative about MG prior to ordering from them a couple Saturdays ago. As of right now they're not being true to what they wrote in their e-mail and this was also after I made a query on their site which led to them splitting up my order only to combine it later on. Didn't get this from any other store I've done business with which includes Superherogameland.com and thewarstore.com nor have I gotten this from various Ebay stores.

Never having ordered from maelstrom I can't say any thing about that side of this conversation. I ordered something from the warstore and it was delayed, why it was back ordered so neal had to wait to get his order so I could get mine these things happen when you run this type of business. It takes a while to settle down after a move so give it some time sit back have a cold beverage.

I just placed an order with Bitkingdom earlier this week, about $200 worth of stuff. He had a couple things out of stock so we discussed holding the order there until they all arrived, with a plan to ship out today, this Friday. Well, I got notification that it was shipped yesterday, tracking # and all. After checking prices with a conversion calculator, Bitkingdom was cheaper than MG, and has the bonus of random bits to pick through. If this first order with him goes off without a hitch, I think BK will have my business.

How much was shipping?

H' please dont burn Lormax for heresy quite just yet. Bitkingdom do bitz and Maelstrom currently does not.

Awesome. I just wish I'd bought more stuff to get moneyback on. A few Dark Elves and Space Marines... that's it. Wouldn't get much.

Still, I think it's good to hear that they're overwhelmed with orders. I only worry about how long it's going to take GW to notice.

I do my bitz biz with the warstore and rest with Maelstrom... just received a couple bastions and defense lines, took more time than ussual but its understandable, I mean opening a new place and handling the huge sale at discount orders should have been a nightmare.
5% money back? yes please!

I'm having a similar experience with Cane. I am still waiting for my first order to ship, after a week and a half. After reading this thread, I am now somewhat sympathetic due to the circumstances, however it would have availed them to remove the "usually ships in 2-3 days" with a note about possible delays. I placed my order in anticipation of an upcoming tournament and the delay, while not the end of the world, is inconvenient.

H.B.M.C. wrote:I'm sure you've moved house before. Now imagine doing that X10 over the course of a weekend.

I've moved my house and I get your point... however I've also moved a business and it's not the same thing. If service delays and/or interruptions are absolutely unavoidable, it's good business to communicate that fact better.

Ussually ships is diferent from always ships if you ask me, and this is just that: the exception to the rule.... My order missed my birthday yet I can give some slack for a week or so delay.

Just an update: I wrote an e-mail yesterday asking if they shipped my order or not since they said they would have by that day or the day prior.

As of now I've gotten no response or update about the order and in my account its still being 'processed'. Unless the pound falls by the wayside I probably won't be ordering from these guys again.

I bet they got hit hard with their sale, the move, and Planetstrike being released.

I ordered the Landing pad, Speeder storm, and Strongpoint. Placed on July 18th. Shipped on Aug 1. It took 2 weeks to get here.

But the delay between order and ship must have been for the scenery, cuz my strongpoint was 2 bastion boxes and 3 defense line boxes, not a big box.

I have had equal delay from Warstore for items that were in stock when I ordered, but not when the order was processed.

My first order with Maelstrom took less than 10 days from order to my door.

Personally, I give a MO site 2 chances if all the product reaches my doorstep. Anybody who remembers New Wave will understand.

I think Maelstrom provides a great service fully equal with The Warstore. If I need GW I will go with Maelstrom for now. Anything else I go to Warstore.

Maelstrom, The War Store, and Chaos Orc's Superstore are the holy Trinity that my gaming dollars worship. I have actually been able to update my armies thanks to them.