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Yes, we should just suck it up and shut up because thats the mature thing to do? Its not that bad you know, its just some holes.

"So.....

Why didn't you ask for a replacement/get a refund then?"

Well at the time I did'nt know about the bad quality of Finecast and just went home with it, opened it and well.. got disapointed. But never the less I was to lazy to go back and complain as I know in the end it wouldnt matter anyway as I would just get another crappy figure. Im just bying metalfigures from e-bay now instead.
And i can add that i never go into a GW stor anymore as I just get harrassed to death while I'm in there. Can't stand it. Internet is the place I'm shopping now.

NAVARRO wrote:Yes, we should just suck it up and shut up because thats the mature thing to do? Its not that bad you know, its just some holes.

Im like the only 1% of the DCM that doesnt defend GW ....

Gravity wrote:"So.....

Why didn't you ask for a replacement/get a refund then?"

Well at the time I did'nt know about the bad quality of Finecast and just went home with it, opened it and well.. got disapointed. But never the less I was to lazy to go back and complain as I know in the end it wouldnt matter anyway as I would just get another crappy figure. Im just bying metalfigures from e-bay now instead.
And i can add that i never go into a GW stor anymore as I just get harrassed to death while I'm in there. Can't stand it. Internet is the place I'm shopping now.

Sorry to hear that, but why do you get harrassed may I ask? If your going for online shopping alone yes it would be wise not to buy finecast because there you cannot really check if the mini is at least 50% ok on the blister.

The good thing about these posts is that more people are now aware of FC problems.

Past weeks I have been looking at friend's collection of minis from rogue trader era and they are still OK and quite collectable, I wonder if in 20 or more years from now there's even one finecast on the market... Fragility, melting, bendiness etc These will not last you long...

Forgot to mention that I also purchased Eldar Ranges in Please don't try and bypass the swearfilter, it's there for a reason. Thanks at the same time as the Avatar. All of the rifles are bent, alot, there are moldlines in the face on 3/5 Rangers, and the mold lines are huge. There are bubbles on all of the models and the worst of all is that on one of the models there is an area on the back that I don't know what is supposed to be there because its so messed up. Do I have to become a greenstuff master?

I will never buy Finecast again, and I hope everyone else stops to. because in the end its the customers that decide what's selling.

Breotan...

I think the point has been made so we can drop the macros now please. ta.

Macros? You mean the pictures? Sure.

Ouze wrote:

Frazzled wrote:

mwnciboo wrote:In a world where nothing is perfect or ever can be, this seems a little extreme.

Not to Mercedes. Not to Acura. not to Lexus. Not to STI, Les Baer, Wilson Combat, Rolex, or a host of luxury branded products.
GW is charging luxury brand prices. I expect luxury brand product.

While I heartily agree with the thrust of your sentiment (that luxury products should have a higher level of quality) I also agree you took it a hair too far. I don't think it's possible to mass produce things with never have problems or that slip by QC (for example, of of the brands you cite, Mercedes, has 90 million hits for "Mercedes engine issues", and last year had to recall almost 140K cars because the cruise control doesn't shut off when you hit the brakes. Less than 3 months ago, another brand you used as an example, Acura, recalled 603k vehicles - more than half a million vehicles - because their airbags over-pressurized and exploded when triggered.

Kind of makes bubbles in plastic army mans seem less important, so let me segue back to the point - perfection is unattainable no matter the quality of the brand, and what defines them is how close they get to attaining it, and what they do when they fall short.

I still agree thoroughly with you that GWS is apparently not delivering the quality you'd expect from a luxury brand.

I'd like to add that those car companies are doing the right thing and recalling their bad product. Their not saying "nothing to see hear, move along".

Sorry for macros my fault really, just wanted to introduce a bit of humor

mwnciboo wrote:

In a world where nothing is perfect or ever can be, this seems a little extreme.

Prior to GW's release of finecast I was a customer of 20 years. They were pretty close to perfect then with metal and then plastic. I rarely had issues.

Now they are having folks open the box before you leave and asking if you can fix the problems yoruself. And you dont see a diference?

GW pretty much lost my business with finecast. I don't say that with angst... it's just turned out to be true.

I have had the funds to put toward models I want, and I just find myself not wanting models in finecast... add to that the fact that many of their best "special" sculpts are released only in that material, and it just drained any interest that I had.

I can justify spending a lot of money on metal, plastic, or good resin models... I just can't bring myself to do it with finecast.

I also say this having been open to the material at first, and having bought a few figures of it. Having to go through blisters to make sure I get the "best" one in-store... it's just something I never would have expected from GW, and I can't fathom why (other than corporate slowness) they haven't moved to change the material already.

It's going to cost them sales, certainly... you can tell someone something that's black is white up to a certain degree, but for me this just went beyond it. The fact that they're having to urge stores to open packages in-store just shows that this is actually the case... they're selling an inferior product/material at the moment, and losing sales because of it. If they want to continue with the medium, they need to talk to Forgeworld and figure out how to do it at least a little better.

wowsmash wrote:

Ouze wrote:

Frazzled wrote:

mwnciboo wrote:In a world where nothing is perfect or ever can be, this seems a little extreme.

Not to Mercedes. Not to Acura. not to Lexus. Not to STI, Les Baer, Wilson Combat, Rolex, or a host of luxury branded products.
GW is charging luxury brand prices. I expect luxury brand product.

While I heartily agree with the thrust of your sentiment (that luxury products should have a higher level of quality) I also agree you took it a hair too far. I don't think it's possible to mass produce things with never have problems or that slip by QC (for example, of of the brands you cite, Mercedes, has 90 million hits for "Mercedes engine issues", and last year had to recall almost 140K cars because the cruise control doesn't shut off when you hit the brakes. Less than 3 months ago, another brand you used as an example, Acura, recalled 603k vehicles - more than half a million vehicles - because their airbags over-pressurized and exploded when triggered.

Kind of makes bubbles in plastic army mans seem less important, so let me segue back to the point - perfection is unattainable no matter the quality of the brand, and what defines them is how close they get to attaining it, and what they do when they fall short.

I still agree thoroughly with you that GWS is apparently not delivering the quality you'd expect from a luxury brand.

I'd like to add that those car companies are doing the right thing and recalling their bad product. Their not saying "nothing to see hear, move along".

You're also talking production of thousands of vehicles which, in turn, have thousands of moving parts...


Automatically Appended Next Post:

I also say this having been open to the material at first, and having bought a few figures of it. Having to go through blisters to make sure I get the "best" one in-store... it's just something I never would have expected from GW, and I can't fathom why (other than corporate slowness) they haven't moved to change the material already.

Indeed, as was I. I was thinking at the time of a full SOB force as they could be converted more easily than the metal minis (n ew heads etc.). No freaking way. FOW has my dollars now.

There should be a partial refund to those who but this trashy product....Or a recall & get credit......Or the new "fixed" product should be $less$ money....

LunaHound wrote:Im like the only 1% of the DCM that doesnt defend GW ....

There's at least three of us.

n0t_u wrote:

LunaHound wrote:Im like the only 1% of the DCM that doesnt defend GW ....

There's at least three of us.

Four....

"I am Spartacus!"

n0t_u wrote:

LunaHound wrote:Im like the only 1% of the DCM that doesnt defend GW ....

There's at least three of us.

There's a Hell of a lot more than that.

BrassScorpion wrote:A friend of mine just bought a bunch of the Eldar Aspect Warriors in Finecast and they are pretty terrible. Tabards that aren't fully formed on Banshees, bent swords, bubbles and gaps on Firedragons. He is not pleased and I don't think he'll be buying more than what he's already got.

That really sucks. Banshees and Dragons....I was going to make that very same order next week. Metals from eBay now I guess.

wowsmash wrote:

I'd like to add that those car companies are doing the right thing and recalling their bad product. Their not saying "nothing to see hear, move along".

Exactly. The car companies are fixing their issues, they're not selling you the pieces to fix the faulty cruise control yourself.

RiTides wrote:GW pretty much lost my business with finecast. I don't say that with angst... it's just turned out to be true.

I have had the funds to put toward models I want, and I just find myself not wanting models in finecast... add to that the fact that many of their best "special" sculpts are released only in that material, and it just drained any interest that I had.

I can justify spending a lot of money on metal, plastic, or good resin models... I just can't bring myself to do it with finecast.

I also say this having been open to the material at first, and having bought a few figures of it. Having to go through blisters to make sure I get the "best" one in-store... it's just something I never would have expected from GW, and I can't fathom why (other than corporate slowness) they haven't moved to change the material already.

It's going to cost them sales, certainly... you can tell someone something that's black is white up to a certain degree, but for me this just went beyond it. The fact that they're having to urge stores to open packages in-store just shows that this is actually the case... they're selling an inferior product/material at the moment, and losing sales because of it. If they want to continue with the medium, they need to talk to Forgeworld and figure out how to do it at least a little better.

Exactly this! No rancor on my end, but I simply have no desire to buy anything in Finecast. Plastic and "real" resin? Sure. But Finecast leaves me completely uninterested and nothing GW's released, so far, has changed that feeling.

Valete,

JohnS

LunaHound wrote:Im like the only 1% of the DCM that doesnt defend GW ....

You mean 99%.

I can't think of any that aren't constantly complaining about GW.

DarknessEternal wrote:

LunaHound wrote:Im like the only 1% of the DCM that doesnt defend GW ....

You mean 99%.

I can't think of any that aren't constantly complaining about GW.

*cough*

I take a bit of offense to this lol...

As to the material issue: I've just recently gotten forgeworld resin, before that my only experience with anything of that sort were my plastic warjacks. All of those materials are a pain in the butt to deal with, and GW plastic has been the best I've dealt with. I just kinda wish that GW would stop producing things in finecast till they fix a majority of the issues... I feel like they're just digging a hole :-/

Alfndrate wrote:

DarknessEternal wrote:

LunaHound wrote:Im like the only 1% of the DCM that doesnt defend GW ....

You mean 99%.

I can't think of any that aren't constantly complaining about GW.

*cough*

I take a bit of offense to this lol...

As to the material issue: I've just recently gotten forgeworld resin, before that my only experience with anything of that sort were my plastic warjacks. All of those materials are a pain in the butt to deal with, and GW plastic has been the best I've dealt with. I just kinda wish that GW would stop producing things in finecast till they fix a majority of the issues... I feel like they're just digging a hole :-/

Oh there digging a hole, a money pit.

I hope the door hits GW's ass on their way out.

I think the fact that the problems aren't being addressed is more possible evidence to the rumour that Finecast is just a stop gap until they go all-plastic.

MightyGodzilla wrote:

BrassScorpion wrote:A friend of mine just bought a bunch of the Eldar Aspect Warriors in Finecast and they are pretty terrible. Tabards that aren't fully formed on Banshees, bent swords, bubbles and gaps on Firedragons. He is not pleased and I don't think he'll be buying more than what he's already got.

That really sucks. Banshees and Dragons....I was going to make that very same order next week. Metals from eBay now I guess.

I purchased 6 boxes of Wracks and they have been terrible. The wrack with 2 heads in most of the boxes has been completely unusable. The feet on most are so bad I plan on covering them with static grass, and the weapons snap off so easily during painting that I cant see these ever making past a few months on a playing table or tournament. I complained to GW and they sent me a free box of models. These 5 were worse than the other boxes.....These are my last fine cast purchases outside individual models. It is easy to say I can fix one model but when you have 40 in front of you and most are well below anyones standard (especially considering what they cost) it gets frustrating.

Howard A Treesong wrote:I think the fact that the problems aren't being addressed is more possible evidence to the rumour that Finecast is just a stop gap until they go all-plastic.

Nope.

If that rumour had any little bit of truth to it, then newer models would be made in plastic and Failcrap would be used exclusively to replace the existing metal models.

Since newer models are still being released in Failcrap we can assume that Failcrap is here to stay and that the problems with it aren't being addressed because either GW doesn't give a crap or because they simply can't find a solution to address them using the technology that they have (and don't give enough of a crap to spend more money and switch to more reliable casting methods).


Automatically Appended Next Post:

Fishboy wrote:

MightyGodzilla wrote:

BrassScorpion wrote:A friend of mine just bought a bunch of the Eldar Aspect Warriors in Finecast and they are pretty terrible. Tabards that aren't fully formed on Banshees, bent swords, bubbles and gaps on Firedragons. He is not pleased and I don't think he'll be buying more than what he's already got.

That really sucks. Banshees and Dragons....I was going to make that very same order next week. Metals from eBay now I guess.

I purchased 6 boxes of Wracks and they have been terrible. The wrack with 2 heads in most of the boxes has been completely unusable. The feet on most are so bad I plan on covering them with static grass, and the weapons snap off so easily during painting that I cant see these ever making past a few months on a playing table or tournament. I complained to GW and they sent me a free box of models. These 5 were worse than the other boxes.....These are my last fine cast purchases outside individual models. It is easy to say I can fix one model but when you have 40 in front of you and most are well below anyones standard (especially considering what they cost) it gets frustrating.

And yet you still took their substandard product and handed them your money AND are stating that you will happily do so again in the future... that frustration mustn't be running very high me thinks...

LunaHound wrote:Im like the only 1% of the DCM that doesnt defend GW ....

This is bs.

mwnciboo wrote:

loki old fart wrote:

Frazzled wrote:

A lot of people don't ask for refunds. they just never ever buy anything from that vendor again. Many people view "great customer service" not as what happens when you get a bad product, but insuring you don't get bad product in the first place.

Wise words

In a world where nothing is perfect or ever can be, this seems a little extreme.

@mwnciboo: Unfortunately, it happens all of the time. It's not the customers that complain that you should worry about. They're just the tip of the iceberg. It's the ones that just up and take their business elsewhere without bothering to tell you that really hurt in the end.

wowsmash wrote:
I'd like to add that those car companies are doing the right thing and recalling their bad product. Their not saying "nothing to see hear, move along".

Exactly. Make a darn recall when your products are this flawed. Admit on your website and/or through emails that you're struggling with product quality, and then FIX it.

Howard A Treesong wrote:I think the fact that the problems aren't being addressed is more possible evidence to the rumour that Finecast is just a stop gap until they go all-plastic.

I haven't seen any evidence or rumors that the existing Finecast and/or metal products will be switched to plastic. Do you have a source? I'd love to hear it because I am NOT a fan of Finecast. I am also not a fan of using the terms Failcost, Finecost, and the like as it's rather lame and was never funny. Just get to the issue and leave comedy to people that are good at it, ok?

Slinky wrote:

Surtur wrote:

Slinky wrote:

H.B.M.C. wrote:Careful Nagashek! With that kind of attitude someone might just accuse you of ‘band wagoning’.

Or of not being suitably mature and laid back about your hobby?

Mature people just don't give a damn?

It was a reference to some ignore-list worthy ranting on a different thread

Oh sorry, I missed the sarcasm.

kronk wrote:I haven't seen any evidence or rumors that the existing Finecast and/or metal products will be switched to plastic. Do you have a source? I'd love to hear it because I am NOT a fan of Finecast. I am also not a fan of using the terms Failcost, Finecost, and the like as it's rather lame and was never funny. Just get to the issue and leave comedy to people that are good at it, ok?

I've seen it suggested on the forums though I heard it elsewhere some time back.

Anyway, I don't see that the fact they make entirely new figures in Finecast undermines the point; Finecast will be around for a while yet, it's not a *very* temporary measure but I think it seems reasonable that it has a limited shelf life. They are currently doing single plastic figures after all. It's just my impression that if they don't appear to be investing in improving Finecast after a year of problems... maybe it's because they don't see it worth the long term investment. That's just the thought that came to mind, I hadn't really considered it before.