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LunaHound wrote:

Grimtuff wrote:

Gravity wrote:Bought an Eldar Avatar in Finecast... one foot was missing and I had to convert the whole sword because it was messed up beyond repair.

So.....

Why didn't you ask for a replacement/get a refund then?

Maybe he needed it for a game,
maybe the store didnt have another one
maybe the store have one but just as bad
maybe the avatar isnt multipiece so its not like they can find one with a proper foot and switcharoo
maybe the guy didnt want to wait for a week for replacement.

Just maybe.

Or maybe he didn't know that he could and should return it for a better one.

That seems likely to me.

Too many possibilities, so I wanted to give him some space :3

Zathras wrote:

Breotan wrote:

Zathras wrote:Seeing the problems that Finecrap has had, I will never purchase...

Everything after this point in your post got tossed into the tl/dr pile. But please, don't let that stop you from hopping on the bandwagon.

So not spending my hard earned cash on flawed models is jumping on the band wagon?

No, but jumping onto an online forum, posting a rant about it, and using terms like "Finecrap" is.

Zathras wrote:Maybe you think it's ok to waste time fixing flawed figures that shouldn't have been allowed to leave the factory in the first place but I don't.

So, you're a mind reader now?

I was under the impression that resin products are naturally prone to having a few bubbles, but Decline-cast seems to be teeming with issues; is this perhaps a result of GW rushing into production?

RossDas wrote:I was under the impression that resin products are naturally prone to having a few bubbles, but Decline-cast seems to be teeming with issues; is this perhaps a result of GW rushing into production?

Yes, and that is why the issues are still present almost a full year after Failcrap has been on the shelves... /sarcasm

RossDas wrote:I was under the impression that resin products are naturally prone to having a few bubbles,...

Sort of. Although that's kind of like saying that metal models are prone to being brittle from overheating the metal... Yes, it's something that can happen, but it means you're doing something wrong, rather than being an unavoidable side-effect of the process.

... but Decline-cast seems to be teeming with issues; is this perhaps a result of GW rushing into production?

The problems with the initial release were explained that way. By this point, that excuse is starting to wear a little thin, though.

LunaHound wrote:

Grimtuff wrote:

Gravity wrote:Bought an Eldar Avatar in Finecast... one foot was missing and I had to convert the whole sword because it was messed up beyond repair.

So.....

Why didn't you ask for a replacement/get a refund then?

Maybe he needed it for a game,
maybe the store didnt have another one
maybe the store have one but just as bad
maybe the avatar isnt multipiece so its not like they can find one with a proper foot and switcharoo
maybe the guy didnt want to wait for a week for replacement.

Just maybe.

A lot of people don't ask for refunds. they just never ever buy anything from that vendor again. Many people view "great customer service" not as what happens when you get a bad product, but insuring you don't get bad product in the first place.

Frazzled wrote:

A lot of people don't ask for refunds. they just never ever buy anything from that vendor again. Many people view "great customer service" not as what happens when you get a bad product, but insuring you don't get bad product in the first place.

Wise words

loki old fart wrote:

Frazzled wrote:

A lot of people don't ask for refunds. they just never ever buy anything from that vendor again. Many people view "great customer service" not as what happens when you get a bad product, but insuring you don't get bad product in the first place.

Wise words

In a world where nothing is perfect or ever can be, this seems a little extreme.

Bending over backwards to fix your problem lightning fast and with a smile on your face is still just a tiny bit crappier than not having a problem to begin with.

It would be if enough people did it. Still they don't and GW really seems to have little incentive to change. For every person like me who requests an RMA then packs up the bits and sends them in for replacement, there seem to be a great many who just accept it and reach for the superglue/greenstuff while bitchin to their friends about it.

mwnciboo wrote:

loki old fart wrote:

Frazzled wrote:

A lot of people don't ask for refunds. they just never ever buy anything from that vendor again. Many people view "great customer service" not as what happens when you get a bad product, but insuring you don't get bad product in the first place.

Wise words

In a world where nothing is perfect or ever can be, this seems a little extreme.

Not to Mercedes. Not to Acura. not to Lexus. Not to STI, Les Baer, Wilson Combat, Rolex, or a host of luxury branded products.
GW is charging luxury brand prices. I expect luxury brand product.


Automatically Appended Next Post:

d-usa wrote:Bending over backwards to fix your problem lightning fast and with a smile on your face is still just a tiny bit crappier than not having a problem to begin with.

Exactly. Years ago I ordered some parts from Forgeworld. They never came despite email after email. FInally I canceled the order and have never looked at buying anything from them again.
I bought EPIC units. One came without the required number of Leman tanks. I took it back to the store and never received a replacement. Even thought hte store was nice and they even gave me a free Tau mini (ok nice victim for my demons heh heh) I never bought another EPIC item from GW.

(didn't say I never bought another EPIC item...)

Frazzled wrote:A lot of people don't ask for refunds. They just never ever buy anything from that vendor again. Many people view "great customer service" not as what happens when you get a bad product but insuring you don't get bad product in the first place.

+1 to this.

At the end of the day, all that matters is the product that you receive from the company (as you are exchanging your dollars for this product) and the manner you receive it. If you have to go through multiple replacements before you find a single adequate product, I do not call that “great customer service”. Who cares if GW has good customer service reps as that kind of service is to be expected with any organisation.

Ah so here is the thread I was looking for.

Where are the actual GW emails this thread was talking about?

Breotan wrote:

Zathras wrote:

Breotan wrote:

Zathras wrote:Seeing the problems that Finecrap has had, I will never purchase...

Everything after this point in your post got tossed into the tl/dr pile. But please, don't let that stop you from hopping on the bandwagon.

So not spending my hard earned cash on flawed models is jumping on the band wagon?

No, but jumping onto an online forum, posting a rant about it, and using terms like "Finecrap" is.

Ah, you just keep thinking that way. You're wrong but go ahead with thinking that way. As they say, whatever floats your boat.

Breotan wrote:

Zathras wrote:Maybe you think it's ok to waste time fixing flawed figures that shouldn't have been allowed to leave the factory in the first place but I don't.

So, you're a mind reader now?

Don't have to be a mind reader when it's very obvious in your post that you think it's perfectly alright for GW to sell flawed miniatures and that you like to fixed the flawed models. I don't but, according to you, I'm jumping on the bandwagon because I won't spend money on a substandard figure.

BrassScorpion wrote:A friend of mine just bought a bunch of the Eldar Aspect Warriors in Finecast and they are pretty terrible. Tabards that aren't fully formed on Banshees, bent swords, bubbles and gaps on Firedragons. He is not pleased and I don't think he'll be buying more than what he's already got.

My girlfriend bought a box of Fire Dragons. The exarch's pointing finger was bubbled off and there were numerous bubbles on the body as well as a malformed head. Two full boxes of free FD later, and she still didn't have a good box. They then "pulled some strings" to find "a perfect copy" by having someone physically pull the right model for her off the line by hand to make up for the imperfect casts. The result: The same flaws, only that employee used LIQUID GREEN STUFF and filled in the bubbles! That means that, even with someone going down to the line, and physically going through a stack of models personally, they could not find a model without problems and had to fix it before sending it out! I'm at work or I'd send pics, but she also got 3 boxes of Rangers for free as well, and never found a passable box of those. Every one had bent barrels, mold lines, bubbles, or worse.

Sorry. Failcast is a terrible product. Between the two of us we have never gotten a single Finecast item up to par. For the record, that's: 2 Archons, two Haemunculi, one Urien Rakarth, 11 Fire Dragons, and 18 Rangers (out of 17 FD and 23 rangers total purchased/requested)

Nagashek wrote:

BrassScorpion wrote:A friend of mine just bought a bunch of the Eldar Aspect Warriors in Finecast and they are pretty terrible. Tabards that aren't fully formed on Banshees, bent swords, bubbles and gaps on Firedragons. He is not pleased and I don't think he'll be buying more than what he's already got.

My girlfriend bought a box of Fire Dragons. The exarch's pointing finger was bubbled off and there were numerous bubbles on the body as well as a malformed head. Two full boxes of free FD later, and she still didn't have a good box. They then "pulled some strings" to find "a perfect copy" by having someone physically pull the right model for her off the line by hand to make up for the imperfect casts. The result: The same flaws, only that employee used LIQUID GREEN STUFF and filled in the bubbles! That means that, even with someone going down to the line, and physically going through a stack of models personally, they could not find a model without problems and had to fix it before sending it out! I'm at work or I'd send pics, but she also got 3 boxes of Rangers for free as well, and never found a passable box of those. Every one had bent barrels, mold lines, bubbles, or worse.

Sorry. Failcast is a terrible product. Between the two of us we have never gotten a single Finecast item up to par. For the record, that's: 2 Archons, two Haemunculi, one Urien Rakarth, 11 Fire Dragons, and 18 Rangers (out of 17 FD and 23 rangers total purchased/requested)

Welcome to the Failcast bandwagon. Plenty of room for those, like me, that think Failcast is not worth your hard earned money if you can avoid it.

Careful Nagashek! With that kind of attitude someone might just accuse you of ‘band wagoning’.

Nagashek wrote:The result: The same flaws, only that employee used LIQUID GREEN STUFF and filled in the bubbles!

That is ridiculous. I wonder if all the people defending Failcast would be perfectly happy buying a codex with its pages ripped in half, as long as the people at the press had taped them back together?

Finecast is a bit like playing the miniature lottery then? If people keep sending models back for replacements over and over again, sucking money out of GW, maybe they'll get the message.

Maybe...

Arjack is the first finecast model I got that isnt a recast of an existing metal model. Dont know if its because of new design or them adapting to the material, but lots of details was made smaller or more slim (eg, fang neclaces, head, ribs of the TDA legs). Its just that the material cant handle such fine details or sharp edges, and every fang looked like crap, every sharp edge seams messy and wobbly. This is not something you fix by getting a new one from the store, its the material that cant handle details.
That is sad, because the Arjack model looks awesome once you cut of the hand and turn it + shorten the shaft of the hammer (something easily done whit a finecast model)

Opened a venomthrope today, had trenches, TRENCHES, along the tendrils. And I have to complain to GW to complain because my local redshirts are getting pressure from above to only replace grievous miscasts. Apparently trenches aren't grievous enough.

I should thank my lucky stars. Out of the several Finecast kits I've bought I haven't had any flaws worth mentioning. Certainly no more than I would have found (and did find) on all those godawful metal models I bought back in the old days.

Frazzled wrote:

mwnciboo wrote:In a world where nothing is perfect or ever can be, this seems a little extreme.

Not to Mercedes. Not to Acura. not to Lexus. Not to STI, Les Baer, Wilson Combat, Rolex, or a host of luxury branded products.
GW is charging luxury brand prices. I expect luxury brand product.

While I heartily agree with the thrust of your sentiment (that luxury products should have a higher level of quality) I also agree you took it a hair too far. I don't think it's possible to mass produce things with never have problems or that slip by QC (for example, of of the brands you cite, Mercedes, has 90 million hits for "Mercedes engine issues", and last year had to recall almost 140K cars because the cruise control doesn't shut off when you hit the brakes. Less than 3 months ago, another brand you used as an example, Acura, recalled 603k vehicles - more than half a million vehicles - because their airbags over-pressurized and exploded when triggered.

Kind of makes bubbles in plastic army mans seem less important, so let me segue back to the point - perfection is unattainable no matter the quality of the brand, and what defines them is how close they get to attaining it, and what they do when they fall short.

I still agree thoroughly with you that GWS is apparently not delivering the quality you'd expect from a luxury brand.

H.B.M.C. wrote:Careful Nagashek! With that kind of attitude someone might just accuse you of ‘band wagoning’.

Or of not being suitably mature and laid back about your hobby?

Slinky wrote:

H.B.M.C. wrote:Careful Nagashek! With that kind of attitude someone might just accuse you of ‘band wagoning’.

Or of not being suitably mature and laid back about your hobby?

Mature people just don't give a damn?

Surtur wrote:

Slinky wrote:

H.B.M.C. wrote:Careful Nagashek! With that kind of attitude someone might just accuse you of ‘band wagoning’.

Or of not being suitably mature and laid back about your hobby?

Mature people just don't give a damn?

Mature people have long lost sight of what they are supposed to give a damn about.

Surtur wrote:

Slinky wrote:

H.B.M.C. wrote:Careful Nagashek! With that kind of attitude someone might just accuse you of ‘band wagoning’.

Or of not being suitably mature and laid back about your hobby?

Mature people just don't give a damn?

It was a reference to some ignore-list worthy ranting on a different thread

Surtur wrote:

Slinky wrote:

H.B.M.C. wrote:Careful Nagashek! With that kind of attitude someone might just accuse you of ‘band wagoning’.

Or of not being suitably mature and laid back about your hobby?

Mature people just don't give a damn?

Mature people know that paying for overpriced models and then having to re sculpt those same models to repair damage that the manufacturer should have taken care of in the first place is just another part of the hobby and builds character to boot!

PhantomViper wrote:

Surtur wrote:

Slinky wrote:

H.B.M.C. wrote:Careful Nagashek! With that kind of attitude someone might just accuse you of ‘band wagoning’.

Or of not being suitably mature and laid back about your hobby?

Mature people just don't give a damn?

Mature people know that paying for overpriced models and then having to re sculpt those same models to repair damage that the manufacturer should have taken care of in the first place is just another part of the hobby and builds character to boot!

I'm 56 and as mature as someone playing with plastic men can be, And I am not buying this finecrap.

P.S. And yes I drive a mercedes,