Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you: No adverts like this in the forums anymore. Times and dates in your local timezone. Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance. Email notifications for threads you want to watch closely. Being a part of the oldest wargaming community on the net. If you are already a member then feel free to login now.

Hi guyz,
i recently aquired a box of wracks, and to my dismay, one had a gigantic air bubble.
I was just wondering if i could call GW and get a new one?
Is it possible, or will they get all anooying and not give me a new one.
Feedback please!

If you buy it in store, always open it there to check. If it has faults they'll replace it.

GW always fixes faulty product. Best replacement policy in the industry, just give them a yell.

The official policy is that finecast are the finest quality miniatures in the world!

In reality, people find plenty of faults in them (less than the large amount they had when they first rolled out finecast in may-ish). If you bought it in a GW store or local FLGS, you should be able to exchange it for another (which as not_u mentioned should be opened on the spot). There were several reports of people having to mix and match parts from multiple kits in order to get a finecast boxed set that was completely fine. If you got it from an online dealer new in the box, you can call corporate GW (at least you could a few years back when I last tried) and get a replacement for that part/fig sent to you. They'll probably ask you for a batch/lot number on a sticker on the box (which is why I said new in box above).

If you bought them second hand without the box (stripped, painted, whatever...), I don't know if they'll be able to help you.

My experiences though are specific to GW US so YMMV down under.

I've taken them straight back to store and gotten an exchange. My friend has issues until he called customer service and that worked, but you should be okay. Just stick to your guns and don't let them say no. They are obliged under many different laws to give you the correct product!

I haven't dealt with Finecast yet, but I have dealt with their customer service and that at least is top notch.
My girlfriend was assembling a Blood Angels Furioso Dreadnought that she had purchased a few months earlier when she discovered half of the leg assembly was missing. A quick call to customer service and four days later, we received the replacement part in the mail. Turns out it was the same half of the leg assembly we already had. So after another phone call and a week later we finally had the missing part in hand.
No charge, no hassle, just great service.

While I haven't had to call customer service myself, I've only heard good things about them. I'd give them a call they are apparently pretty cool dudes.

I think GW has an Obi-wan style policy on Finecast faults.


Customer: This is full of bubbles and warping and other horrific miscasted items! This is nothing like your hyperbole-filled sales nonsense!
GW: *waves hand* There are no problems with your miniature.
Customer: There are no problems with my miniature.
GW: *waves hand* Finecast models are the greatest revolution in miniature making of all time.
Customer: Finecast models are the greatest revolution in miniature making of all time.
GW: *waves hand* You want to buy some Liquid Greenstuff.
Customer: I want to buy some Liquid Greenstuff.
GW: *waves hand* You have to leave now.
Customer: I have to leave now.

You mean you haven't read the 500 failcast whine threads?

Here's an idea: call Games Workshop!

These are not the Customer Service Representatives you are looking for. *waves hand*

In all seriousness,

I have called GW about the techmarine set AND the veteran vanguards - both had horrible defects. and the local hobby shop will NOT let you open them here - I live in mass, so there are no GW stores around ether.

They sent two sets of the techmarines (set two had defects) - the third set was perfect. The veteran vanguards they sent were perfect (the first set had TWO marines with chunks missing from their heads and legs).

You will need the box with the serial number when you call. I did not have to argue, nor send anything back. They have the best customer service I have ever seen.

Yeah... I have absolutely no hope for Finecast at the moment. Looked at the recently released Eldrad Finecast mini last weekend at my local GW. I looked through 5-6 models looking for one that was alright, and to my dismay, there were none.

Its still a few months before the eldar update according to rumors, so I don't really mind... but GW really needs to get their act together regarding finecast.

The release of the "cleanup kit" kind of shows that they don't care, and are basically toting these flaws as "normal."

Bought my first finecast models last week, got them home and of the 3, 2 were great, and one was almost great. Draigo's entire right arm had horrible details. Called up GW and they are sending me replacement, no muss, no fuss, which has always been my experience with problems with their products.

The worst I ever got from GW was when Apocalypse came out, I got the Basilisk formation for my guard, they sent it in 10 boxes as it was 9x bassie and 1 chimera, plus the command sprues. every box for the bassie was missing one half of the track sprues, guess they had a rough day at the packing plant. Needless to say, after calling up and providing the codes on the boxes, they sent me a stack of the missing sprue to make all of the models complete.

I must say I don't know if these fincast stories are truely representative or if I have just had very good luck.

I have bought plenty of finecast models and not had any issues - all the WE releases including 12 treekin, a couple of bigger WFB beasties, a fair few marines and a number of DE kits.

Not one miscast or bubble at all.

H.B.M.C. wrote:I think GW has an Obi-wan style policy on Finecast faults.


Customer: This is full of bubbles and warping and other horrific miscasted items! This is nothing like your hyperbole-filled sales nonsense!
GW: *waves hand* There are no problems with your miniature.
Customer: There are no problems with my miniature.
GW: *waves hand* Finecast models are the greatest revolution in miniature making of all time.
Customer: Finecast models are the greatest revolution in miniature making of all time.
GW: *waves hand* You want to buy some Liquid Greenstuff.
Customer: I want to buy some Liquid Greenstuff.
GW: *waves hand* You have to leave now.
Customer: I have to leave now.

n0t_u wrote:These are not the Customer Service Representatives you are looking for. *waves hand*

/thread

@OP - seriously, please use the forum search function

I think we're all looking at Finecast the wrong way.

Maybe I'm just a resourceful cynic, but if I buy more finecast off the shelf at my FLGS, I'm going to look for the messed up one. Take that home, open it, call GW, complain, get a good one in the mail a week later, and fix the messed up one.

I figure that's probably half the reason Finecase is so expensive: they're going to pay a small fortune in replacement and shipping costs. The material is great to work with and they'll replace anything too badly miscast, so I'm very happy with the switch.

Kouzuki wrote:The release of the "cleanup kit" kind of shows that they don't care, and are basically toting these flaws as "normal."

Complete crap.

The 'cleanup kit' has an expensive toothbrush for cleaning flash and a tool for cleaning mold lines and resin pipes. Nothing in it is there for fixing miscasts. Flash, mold lines and resin pipes are just part of casting models I've had far worse mold lines on a box of Tyranid warriors than I've had on a Finecast model. Sure, some of the resin pipes are in ridiculous locations (the Venomthrope has them about halfway along its thin, fragile tentacles, Hive Guard have a pipe on one foot thats as wide as the foot) but they put plastic pipes in stupid locations as well, and you get excessive flash on some models. But they're not miscasts.

The liquid green stuff, while it does have uses in fixing things like airbubbles in finecast models, is actually more useful in plastic kits. Where a lot of plastic kits have seams that don't fit perfectly, liquid green stuff can quickly and easily be applied to hide them. It can be used to reinforce limb joints. It can be used to fix sprue scars.

The worst thing about the release of liquid green stuff is timing.

I bought an immolator from GW direct services and it was missing the clear canopy shield.

I phoned them up and they sent 2 new ones to me right away with no questions asked.

I also like the liquid greenstuff as 2 of my 3 40k arimes are all metal.

thanks guyz, will do!

-Loki- wrote:The 'cleanup kit' has an expensive toothbrush for cleaning flash and a tool for cleaning mold lines and resin pipes.

I recently tried both of these on some Finecast Incubi. Both were completely useless on flash and mould lines. The brush took off a bit of flash, but not enough for me to forego a proper cleaning.

Agamemnon2 wrote:

-Loki- wrote:The 'cleanup kit' has an expensive toothbrush for cleaning flash and a tool for cleaning mold lines and resin pipes.

I recently tried both of these on some Finecast Incubi. Both were completely useless on flash and mould lines. The brush took off a bit of flash, but not enough for me to forego a proper cleaning.

I never said they were good. For cleaning models, even finecast, nothing beats clippers and a sharp hobby knife.

Polonius wrote:Maybe I'm just a resourceful cynic, but if I buy more finecast off the shelf at my FLGS, I'm going to look for the messed up one. Take that home, open it, call GW, complain, get a good one in the mail a week later, and fix the messed up one.

Not really worth the time, in my opinion.

I recently purchased 6 Finecast Terminator Librarians. Out of those 6 blisters I was able to assemble 2 perfect Librarians, 2 that were marginal and 2 that were just garbage. I started out going to my local GW to swap the parts but it was this guys first day and he didn't know how.

I called GW and explained my plight, first the guy didn't believe that I'd purchased 6. I buy a lot of GW and I seem to be unlucky in the miscast department. Then I had to specifically spell out the problem parts (4 staffs, 4 banners, 4 bodies, 3 Combi-plasmas).
Next he sent 4 replacement kits to my local GW (there was no ship it to my house option I asked multiple times) where I was able to go through their kits and get my replacements.

At GW I was greeted with explaining my plight again (to the same guy from before). And then trying to explain why models that were missing parts were not something I would put up with.
After that I was able to replace the combi weapons, 2 of the staffs and 1 of the banners. The bodies they had were worse (Mine were missing the bottom edge of shoulders, theirs were missing butt plates or writsts).
So I took home the bodies and repaired them, the staffs and banners are still crap but I don't know what else I can do.

Sidstyler wrote:

Polonius wrote:Maybe I'm just a resourceful cynic, but if I buy more finecast off the shelf at my FLGS, I'm going to look for the messed up one. Take that home, open it, call GW, complain, get a good one in the mail a week later, and fix the messed up one.

Not really worth the time, in my opinion.

I don't know, sounds appealing to me. I have a fair amount of back log on painting so can afford the wait of a week or two ...

Glad it's not only me who thought this when the started sending out replacements!

Have you even tried to get a return. Also, nice grammar.

n0t_u wrote:These are not the Customer Service Representatives you are looking for. *waves hand*

Ha ha ha!

I had a finecast Njall, it was missing the Raven for the shoulder. I exchanged it at the store, and they sent the other back to GW, it was no questions asked, pretty much like any retail.

I have a strong suspicion GW takes a lot of those back.

I have a stronger suspicion they don't care because those are cheap to make and ship.

All in all its pretty easy to get a better one if you dont like something about what you got, stores or GW will do it for you.

*OT slightly:

I was shocked to see how bad the New Necron characters staffs are bent in the finecast versions, ick, I would certainly convert something in plastic before paying a premium for any of those. Typical.