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I don't want to be spoil sport but asking a small casting company to make pieces for every single conceivable vehicle configuration gamers might have seems a little unreasonable. With just a little thinking, and minor converting, every single issue you guys have raised could be solved.

Zefig wrote:

nectarprime wrote:Have you guys thought about making turrets that can fit on top of the Rhino top doors? I was about to buy a bunch of Rhinos and use your turrets for them, but all the top doors were securely glued so I passed :( Having turrets that fit flush, on top of the doors as opposed to replacing them would make magnetizing really easy, and anyone with a Rhino with a glued hatch would love them.

Are you talking about something similar to the Sisters' rhino top piece? Because those are some pretty awesome pieces, and a similar stand-in would be pretty awesome if it were affordable.

No, just a turret that makes a Rhino into a Razorback, but fits ON TOP of the Rhino top hatch, not replacing it like usual.

The hatches that they provide do look flat, I cant see how it would be an issues just to insert a couple magnets flush into the top of a Rhino hatch and work it that way.

Tomash wrote:

scipio.au wrote:Anyone bought a couple of these from the site? I'm interested in getting 2 to Australia but the site doesn't show postage - you have to go through the cart and you can't do adummy order without making an account or giving them your email.

Good point, I'll update the site's info (we'll be moving to weight-depending postace costs, though).
Anyway worldwide shipping is 21 PLN, which means about $7.70.

Yep - the site definately needs to be updated. As I was going through the checkout process, I was asked to select from 1 shipping option:

Shipping Method
zone 3 flat rate $2.99

To find that the shipping rate is actually more than double when you get to the next step is the kind of thing that will lose you sales when people are just buying an item or two that costs $14

I bought 2 sets anyway since you were able to tell me the shipping costs in advance, so it's a FYI and not a FU.

cheers

scipio.au wrote:Yep - the site definately needs to be updated. As I was going through the checkout process, I was asked to select from 1 shipping option:

Shipping Method
zone 3 flat rate $2.99

Whoa, that's a bug. Thanks for spotting it, I'll investigate tonight.

Site still took me to the Polish page for Paypal during checkout as well. A minor issue to be sure, but I thought I'd pass it on.

Mine did the same, but I figured that's because I paid in Zloty.

anyone from nz / au ordered from them yet? Does the shipping calculation work for asiapac?

I hate to spoil stuff, but I ordered some items over a month and a half ago, they supposedly shipped a month ago, and still have not arrived. I have emailed them about it and they do not respond. It was not my first order with them, my others have been good all around but this one seems to be a bit of a thorn.

Sounds weird. I'll go through whole inbox and re-check for unanswered emails. Don't worry, we'll sort it out!

I'm in the market for 4 lasplas, 3 flak and probably 6-7 dozer blades. Is there anyway to put an order in before they are cast?

Nope, but tomorrow is monday, and monday is restocking day

...Aaaand the restock has landed

Thanks for the heads up on restock just put my order in.

king88mob wrote:anyone from nz / au ordered from them yet? Does the shipping calculation work for asiapac?

I ordered a week ago. 2 AC turrets. The shipping was the same as what was quoted here though I haven't received any kind of shipping notice yet. I usually get stuff from the UK or US in 4 days to 3 weeks, so hopefully it's not too different from Poland - I'm definitely hoping for it not to be a month or 6 weeks.

Ordered some Maxmini stuff at the same time and got a shipping confimation from them within a day, so it'll be interesting to see when both arrive.


edit - Well I got my shipping notice from Bitspudlo an hour ago. So it took them a week after payment to ship out the order, which is worse than most eBay sellers but about the same as Maelstrom. I'll keep the thread updated with my experience.

Cool cheers for that. I decided to risk it and put my order through.hopefully all will be good 3 flak cannons and 7? dozer blades I think... should probably try and remember it....

No shipping notification yet but I wouldn't expect it for another couple of days at least.

No worries. Keep it updated as well if you can. I only had a bit of disposable cash but I'd love to hear (and see) how those dozer blades are "in the flesh".

Awaiting order confirmation for my 1 flak cannon and 3 dozer blades as well.

Hi guys,

I just wanted to let you now that all orders with dozer blades are sligthly delayed but will be dispatched by the end of the week.

Thanks for the update. Should I expect a confirmation email when you guys send them?

did you guys ever pick a winner for the name the not-deamonette contest?

Well, I got my order today and I can't say I'm happy with the quality.

Both sets of AC arms (ie all 4) are warped to some degree. Both top plates are warped with one side cut at an odd uneven angle.
One of the weapon mounts is seriously miscast on one side of it's base.
4 seperate pieces I received have little bits of the mold stuck in the detail.
That's not even mentioning the amount of bubbles and flash throughout the pieces.

Overall - Not impressed at all. Would not buy again. A real shame since the sculpting is very well done. The Quality Control however....

By contrast, I got a bunch of Scibor pieces this week as well. The scibor ones have some flash and a very few bubbles, but the overall quality is like night and day.

I would be able to make the Bitspudlo pieces look good, but it's going to take hours of work of heating and cooling and heating and cooling. And even then there's no guarantee I'll get the gun barrels properly straight. I also don't have a lot of time for hobby related things right now, so chances are that these are just going to end up thrown in a box for years as I don't have half a weekend free to spend trying to fix them up Likewise, there's a lot of the detail I'm simply going to lose when I clean these figures up since there's so much "overgrown" resin around the details - from the last set that took a chunk of the mold with it.

I'm half tempted right now to just take them outside and make them into resin dust with a hammer. I'm way past disappointed and quite pissed off.

scipio.au wrote:Well, I got my order today and I can't say I'm happy with the quality.

Both sets of AC arms (ie all 4) are warped to some degree. Both top plates are warped with one side cut at an odd uneven angle.
One of the weapon mounts is seriously miscast on one side of it's base.
4 seperate pieces I received have little bits of the mold stuck in the detail.
That's not even mentioning the amount of bubbles and flash throughout the pieces.

Overall - Not impressed at all. Would not buy again. A real shame since the sculpting is very well done. The Quality Control however....

By contrast, I got a bunch of Scibor pieces this week as well. The scibor ones have some flash and a very few bubbles, but the overall quality is like night and day.

I would be able to make the Bitspudlo pieces look good, but it's going to take hours of work of heating and cooling and heating and cooling. And even then there's no guarantee I'll get the gun barrels properly straight. I also don't have a lot of time for hobby related things right now, so chances are that these are just going to end up thrown in a box for years as I don't have half a weekend free to spend trying to fix them up Likewise, there's a lot of the detail I'm simply going to lose when I clean these figures up since there's so much "overgrown" resin around the details - from the last set that took a chunk of the mold with it.

I'm half tempted right now to just take them outside and make them into resin dust with a hammer. I'm way past disappointed and quite pissed off.

Let's get some pic's, there could be some helpful tips from folks here to save you trouble, and it would help bitspudlo to know what they're dealing with. Heck, they may even fix it/replace them if they're as you say.

scipio.au wrote:Well, I got my order today and I can't say I'm happy with the quality.

I'm half tempted right now to just take them outside and make them into resin dust with a hammer. I'm way past disappointed and quite pissed off.

Hi Scipio,

I am sorry you are not happy with the quality. It seems that growing and hiring people to cast our models came with a price. Neither me nor Tomash can check every piece that is shipped. I just hope that this is only a exception not a rule.
We will be happy to send you new items with quality that will please you.

I would just like to ask you to post photos of this miscasted pieces here or send them to our email.

I'll get pictures up in the next 2 days. It's 7:45am here right now and I've got to go to work, and it's gaming night tonight with friends, so I'll do my best to get something up Friday sometime. I didn't post here to hurt your business - just to give honest (if pissed off) feedback - just as if everything was roses I'd be raving about them - and as I said earlier, the sculpting is very nice. Just the QC is not.

Targetawg - the main hint from anyone to "fix" them would be heat, bend, cool, heat, bend, cool, repeat (and hope I can straighten the bent parts to perfectly straight). Along with cut, file, cut, file (and hope I don't lose too much detail when doing so).

Anyway, more tomorrow (and hopefully the pics). Work calls.

I emailed the pics directly. I won't post them here unless Zly asks me to. I'll give them a chance to fix up the QC issue before reviewing them on the blog, but I hope they can fix up the quality control, since some of my miscast parts are clearly not the first in the chain of the mold's degradation.

I think that in the future, contacting the manufacturer first might be a better way to go.

Alpharius wrote:I think that in the future, contacting the manufacturer first might be a better way to go.

agreed, always better to contact the manufacturer and give them a chance to right whatever happened. Imagine if GW lost a customer with every mistake they made GW has some poor QA however there ability to resolve problems is always A+

I suspect the bits studio guys will get this sort out for you in no time

Well, I did consider that - but then again how is it fair if we can only rave positives about a manufacturer and only complain about shoddy merchandise from "the big boys"?

I'll be blunt. If I'd had any idea about the quality of product I would receive from them, I wouldnt' have SPENT MY MONEY there. I'm giving them a chance to fix it not only for myself, but to fix up this level of QA for future customers and not just quietly fix the problem for myself. Going by one of the pieces I received - that particular mould is f***ed. Yet it's still in use. Someone after me would have gotten the next casting out of that one, just as bad or worse.

So no. If I buy a commercial product for a commercial price, I'll feel free to state in public what I think of their stuff as well as note any issues such as being sent miscast items. The manufacturer needs to be aware that this is an issue so it doesn't happen to the next guy.

I'm sure that the Bitspudlo guys will resolve this for me - after all, I'm making noise on this forum about it. The bigger question is whether their QA will be improved - if the new hires will be asked/told to be stricter with the stuff that goes out. I hope that happens also.

That's what this post is about, just as my post in the other thread talking about how brilliant my also-just-arrived Maxminis stuff is. Honest public feedback so the companies can react appropriately and consumers can make informed choices about where to spend their money.

Thanks for photos Scipio. You can post them here to get others some context.

I think that you can still use them with not that much effort so no need to use the hammer as you mentioned earlier.

Of course pieces of silicon mould are unacceptable and the barrels/bases should be straight out of the box.

Said that, we will ship you new items that lack these flaws and we will do it asap. I hope you will find them pleasing.