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Sounds like the situation is more complex than the OP lead us to believe. Either way, I'd suggest that he and the manager not see each other until they're ready to let things go. IMO there's no reason not to apologize for his half of the blame and not lose the store to hang out in, but if things are too far gone, then just find a new store. It really is as simple as that. No reason to keep seeing someone who you find abrasive.

Probably easy for me to say, given the saturation of GW stores in Chicagoland.

Frazzled wrote:

Automatically Appended Next Post:

Toxxic wrote:Regardless of how abrasive the OP may have been, the Manager had no right to act unprofessional. Threatening to strangle you is indeed assault. Report him to his higher up. They can replace him with another minimum wage making cog in the machine. In this litigious society we live in, the store (GW for that matter) is responsible for that managers actions and can be held accountable in court for anything that he/she might do. I've never been to that particular store, but the Rice Village store has some good guys at it. You should check it out.

Edit thats not assault under Texas criminal code and practice. It has to be the immediate threat of harmful or offensive touching, combined with a realistic ability to do so.

Actually Frazzled... Any judge that I work with at night court would find probably cause for "Class C Assault by Threat" The offense would be punishable by a fine only and homeboy would probably spend 24 hours at most in jail. Most of said time would be in processing because he would have enough credit as soon as he stepped before the judge to clear out the charge.

Nerds were enraged? What manner of universe is this?

Seriously, our hobby attracts crazies. The craziest tend to work for the company that supports the hobby. This is nothing particularly new, or interesting. Not that it has to be, I just feel like I need to say it. Because I'm special. Yes. That's exactly right. It's fun to type like you talk. Lots of periods.

Ive concluded that this whole thread is a trolling spamfest of internet garbage

Awesome.

+1 post.

As manager of a store though I believe people should be more considerate and arbitrate more patiently, there are alot of serious hobbyist out there and these things do costs alot so people tend to be attached more than normal.
As a customer though, we should also be observant of where and when to stand our ground, in the end it's just a game and people should enjoy more, than spending too much time arguing than enjoying and playing their hearts out.
Just my two cents guys, cause where I'm at things are resolved in simpler terms....it's quicker and relatively inexpensive. Nuff said.

How old is the OP?

Fallen668 wrote:

Frazzled wrote:

Automatically Appended Next Post:

Toxxic wrote:Regardless of how abrasive the OP may have been, the Manager had no right to act unprofessional. Threatening to strangle you is indeed assault. Report him to his higher up. They can replace him with another minimum wage making cog in the machine. In this litigious society we live in, the store (GW for that matter) is responsible for that managers actions and can be held accountable in court for anything that he/she might do. I've never been to that particular store, but the Rice Village store has some good guys at it. You should check it out.

Edit thats not assault under Texas criminal code and practice. It has to be the immediate threat of harmful or offensive touching, combined with a realistic ability to do so.

Actually Frazzled... Any judge that I work with at night court would find probably cause for "Class C Assault by Threat" The offense would be punishable by a fine only and homeboy would probably spend 24 hours at most in jail. Most of said time would be in processing because he would have enough credit as soon as he stepped before the judge to clear out the charge.

Good luck with that with anyone who has a lawyer thats had more than 30 minutes of experience past taking the Texas Bar.

The best way to settle the whole affair would have been to say, "Okay, we'll play it your way", then immediately roll a 4 for end of darkness conditions.

I think it would be just hilarious if it turned out that the rule wasn't a typo and there was a reason for night ending on a roll of a 4 only...

...now if only I can think of a reason why...is 4AM usually when the sun starts rising?

Presumably on some world/s in the 41stM,yes.

Kilkrazy wrote:The best way to settle the whole affair would have been to say, "Okay, we'll play it your way", then immediately roll a 4 for end of darkness conditions.

Or better yet, fail to roll a 4 then pick up the die and keep rolling it again and again until it comes up a 4. I haven't read the exact wording but I doubt it says 'roll a 4 on a single die roll per turn and never ever re-roll it'.

sebster wrote:

Kilkrazy wrote:The best way to settle the whole affair would have been to say, "Okay, we'll play it your way", then immediately roll a 4 for end of darkness conditions.

Or better yet, fail to roll a 4 then pick up the die and keep rolling it again and again until it comes up a 4. I haven't read the exact wording but I doubt it says 'roll a 4 on a single die roll per turn and never ever re-roll it'.

You may not re-roll any re-roll.

Thats whiny child behaviour. Almost as bad as whiny adult, and grousing at the manager, or the manager grousing back.
Visitors to the store can be expected to be morons, managers should not let them get to them, or at least not let it show. Thats what the back office is for. Also a punchbag and printer hooked up to your CCTV.

sebster wrote:Is there an internet rule that the person who starts a thread to complain about a petty incident in the real world* will almost always turn out to be blame? Because there really should be.

Man, I completely agree that there must be some sort of invisable rule in which anyone that complains about ANYTHING on the net must be jumped on fervently.

I tried to let people know about a company that basically stole 200$ from me on boardgamegeek. I sent them money, got a completely wrong order and had to return to sender the entire thing, then they ignored me for over a month till their 30 day money back guarantee was up. I had to go to paypal to get my money back! After one day of my forum posting, much like this thread, there were probably 30+ replies impuning my intelligence, my intention and my sexual preference. After 1 day the thread was deleted, but I learned my lesson.

Someone get to drafting up these new rules of the interwebz to keep folks from making informative posts! And keep on riding this guy for stating his!

On another note, I would like to say that harping on the 4+ thing is a very douche manouvre. Take that as you will. ;-D

The difference is that it sounds like this guy needs to chill out. The manager sounded pretty reasonable. The original post sounds waaaay off from the way that the third party said it happened. I'm gonna take the OP's future posts (doubt there will be any) with a grain of sand.

I disagree. I think even with the 3rd party's account that the manager behaved poorly and should be reprimanded for his actions. As a manager you have to go above and beyond some times(even in the face of ridiculousness, stupidity, or out right rudeness) when dealing with your customers. This manager looks to me like he is doing just enough to get by and keep his job.

Agreed, he should be reprimanded. I just want to make the OP sound like an ass for joining a message board only to bash his LGS. Like I give two gaks about his damn experience.

edit: reprimanded as in "don't yell in the store, it's loud enough already", not we're cutting your hours.

I disagree. Based on the 3rd party report Frazzled would recommend no reprimand.

As has been mentioned, they were both wrong. But saying that the manager should be fired or reprimanded is over the top. He made a mistake in the heat of the moment. Hopefully he learned from this. If this turned into a pattern, which it doesn't sound like it from the 3rd partys account then he should possibly be fired. it just sounds to me like the guy just got frustrated with a difficult character and lost his cool. OK we get it, these things happen in an imperfect world.

As to the OP.... two words.





Move on.





GG

Frazzled wrote:Fair enough comments Tyras.

I'll leave the thread open (obviously other mods may close at their discretion) for any final comments.

I'm just saddened no one offered to settle this Rooster Cogburn style. Next thing you know people will be thinking Texans are...normal...
To correct that error before it grows:
Family photo: Frazzled as a baby:

Your dad carried you around in a bottle of liquor? That might explain a few things.

I think the manager should be reprimanded in the same that myself (and doubtless other employees) have been when losing your cool with a difficult customer, client, or outside party.

Boss, "You know, you shouldn't have lost your temper like that."
Me, "Yeah, I know, he just really irked me because ___."
Boss, "Yeah, I know. But, as your boss, I had to say something. I probably would have done the same thing."

Now there we are in agreement.

apwill4765 wrote: When the last president was in office, the other side could barelyt go ten minutes between calling him a monkey or an idiot. Now that it is flipped around and the right is insulting the left, are we going to start filing complaints?

Does it matter? I work in a bookstore, we sell a lot of stuff that is a -lot- more politically charged than toy soldiers, we routinely help people find books who's contents we may violently disagree with, and do so -cheerfully-

P.S. my last manager got laid off after touching a customer's shoulder in an argument, after an argument over some discount, customer was an ass, but that didn't help... So the manager -still- could get canned,even if he was in the right, so to speak.

I would have just told him to leave and not come back to the store. I ran a Hobby store for a while and we had the 3 rules for the game room. 1. No Cursing 2. No Cheating 3. No arguing. Break any of these and I just asked them to leave either for the day or forever. It was a really really chillaxed enviroment.

I am glad to see people here defending the manager. I think the OP was childish to post this here in an attempt to ruin the credibility of the manager. It's just a game of toy soldiers but the OP was bound and determined to find a way to ruin the game from the get go for others playing. So often childish people come on the Internet to grind their axes against others. What the OP said in his original post speaks volumes about his character. G

Nobody_Holme wrote:You may not re-roll any re-roll.

Damn! I'm not the rules lawyer I used to be. All right, what about 'rolling' the die by rolling it around in your hand and then placing it on the number you want? Does it say

Thats whiny child behaviour. Almost as bad as whiny adult, and grousing at the manager, or the manager grousing back.
Visitors to the store can be expected to be morons, managers should not let them get to them, or at least not let it show. Thats what the back office is for. Also a punchbag and printer hooked up to your CCTV.

No, it isn't whiny child behaviour. It's using a ridiculous approach to demonstrate an important principle, that every rule has underlying assumptions based on common sense.


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Lord Manimal wrote:Man, I completely agree that there must be some sort of invisable rule in which anyone that complains about ANYTHING on the net must be jumped on fervently.

Why are you pretending I said 'anything'? I said 'petty', because I was talking about a guy complaining about getting in a screaming match over a game. You're talking about having $200 stolen. These are not the same kind of thing.

And yeah, I think that in most cases the person who gets so worked up over something as petty as an argument about a game that he then goes on to the net to complain about will be, nine times out of ten, the instigator of the situation.

I can't help but notice that Teroniss hasn't made a post since this. I hate when people do stupid crap like this thread. Whiny nancies.

The anonimity of the internet emboldens some people to post like the OP. If that anonimity is compromised or a light is shined on the situation revealing any deception or half truths they scatter like roaches.

In resolution, at least I hope it's the end, the manager has been compelled by his seniors to make an apology via a phone call to the OP. Whether or not the OP will show his face in the shop again, or if the apology will be enough for him remains to be seen.

I know that if he were to come into the store again he can expect a cool reception from the players there.

Sounds like a reasonable request from the seniors.

Teroniss wrote:I have been posting this message on various tabletop gaming boards as a means of protest against GW for an egregious, and particularly offensive behavior and attitude from one of the Games Workshop managers here in Houston, at the Willowbrook Plaza Store.

he threatened me in the middle of the store and in front of the other customers saying - "Be glad I am on the clock and in the store, or I would beat the crap out of you and then strangle you for that remark."

when the manager begins to start up a conversation in which he insults the current president and calls him a foreigner and un-American, some of us would find that offensive.

It's the weekend, GW Corporate is down. Based on the above, I would suggest the following:
1. Given that he threatened violence against you, you should also file a police report against him ASAP. If you know he'll be there tomorrow, try to get the police to meet you at the store for a "proper" identification of the manager in public.

2. On Monday, contact GW Corporate, in Maryland (1 hour ahead of Texas time), and let them know that you have contacted the police. Speak with their Corporate Human Resources and explain that you don't feel safe in their stores, and are going to be warning other gamers (especially children) about GW hiring dangerous and violent persons, and GW encouraging such behavior. He is a MANAGER, so he represents GW Corporate. DEMAND that GW fire the person in question if they are serious about Customer safety.

With a good report to HR backed by a police report, GW can fire the guy "for cause" so he doesn't even get unemployment.