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Derp! Thanks LM!

So after an email in December I got a voicemail from Adam with PP asking to give him a call, it took me a few calls to reach him:

1st call, left a message with a guy after I asked to speak to Adam - no call returned. 2nd call I was told Adam finishes for the day at 2:30 PST.... must be nice lol, and my third call , exactly two weeks ago today - connected with Adam he said he would process my refund.

No refund has happened. TWO WEEKS! I ordered some stuff from MWG and I caught that their hive guards were on special for 1 day for an extra 10% and I asked if I could get that sale price and they corrected that and refunded my money that day. THAT is how business should be handled.

Privateer Press is hands down one of the worst companies I have ever had to deal with... and that goes with car dealerships not wanting to stand by their warranties

I've emailed them, posted on their facebook page, posted on their forum, and have called them - and I am getting NO success. So, nobody can say I haven't tried. I'm going to likely end up calling visa and saying it was a fraudulant charge as the product was never delivered and I have records of all of my attempts to contact them to have them fix this.

Unbelievable. I WAS going to just simply purchase their models at my FLGS but forget that, I'll spend that money for 40k.

Say what you will about GW, but they are not this bad at all with customer service.

Cryage wrote:So after an email in December I got a voicemail from Adam with PP asking to give him a call, it took me a few calls to reach him:

1st call, left a message with a guy after I asked to speak to Adam - no call returned. 2nd call I was told Adam finishes for the day at 2:30 PST.... must be nice lol, and my third call , exactly two weeks ago today - connected with Adam he said he would process my refund.

No refund has happened. TWO WEEKS! I ordered some stuff from MWG and I caught that their hive guards were on special for 1 day for an extra 10% and I asked if I could get that sale price and they corrected that and refunded my money that day. THAT is how business should be handled.

Privateer Press is hands down one of the worst companies I have ever had to deal with... and that goes with car dealerships not wanting to stand by their warranties

I've emailed them, posted on their facebook page, posted on their forum, and have called them - and I am getting NO success. So, nobody can say I haven't tried. I'm going to likely end up calling visa and saying it was a fraudulant charge as the product was never delivered and I have records of all of my attempts to contact them to have them fix this.

Unbelievable. I WAS going to just simply purchase their models at my FLGS but forget that, I'll spend that money for 40k.

Say what you will about GW, but they are not this bad at all with customer service.

Customer service shouldent rule over wether or not you play a game. For every complaint there are twice as many good story's to be shared. You took a chance and you got burned on ordering direct so the smart thing now would be order elsewhere. You dont quit learning how to ride a bike after your first fall..........

jdamaso111 wrote:

Cryage wrote:So after an email in December I got a voicemail from Adam with PP asking to give him a call, it took me a few calls to reach him:

1st call, left a message with a guy after I asked to speak to Adam - no call returned. 2nd call I was told Adam finishes for the day at 2:30 PST.... must be nice lol, and my third call , exactly two weeks ago today - connected with Adam he said he would process my refund.

No refund has happened. TWO WEEKS! I ordered some stuff from MWG and I caught that their hive guards were on special for 1 day for an extra 10% and I asked if I could get that sale price and they corrected that and refunded my money that day. THAT is how business should be handled.

Privateer Press is hands down one of the worst companies I have ever had to deal with... and that goes with car dealerships not wanting to stand by their warranties

I've emailed them, posted on their facebook page, posted on their forum, and have called them - and I am getting NO success. So, nobody can say I haven't tried. I'm going to likely end up calling visa and saying it was a fraudulant charge as the product was never delivered and I have records of all of my attempts to contact them to have them fix this.

Unbelievable. I WAS going to just simply purchase their models at my FLGS but forget that, I'll spend that money for 40k.

Say what you will about GW, but they are not this bad at all with customer service.

Customer service shouldent rule over wether or not you play a game. For every complaint there are twice as many good story's to be shared. You took a chance and you got burned on ordering direct so the smart thing now would be order elsewhere. You dont quit learning how to ride a bike after your first fall..........

What sort of idiotic advice is this? The company is bullshitting and shouldn't be allowed to get away with it.

jdamaso111 wrote:
Customer service shouldent rule over wether or not you play a game. For every complaint there are twice as many good story's to be shared. You took a chance and you got burned on ordering direct so the smart thing now would be order elsewhere. You dont quit learning how to ride a bike after your first fall..........

Are you kidding me? Bad customer service should be one of the top (maybe even number one) reasons not to support (read: buy from) a company.

Ugh that does sound bad.

Do what you have to do. Hopefully its a one-time thing :(

jdamaso111 wrote:Customer service shouldent rule over wether or not you play a game. For every complaint there are twice as many good story's to be shared. You took a chance and you got burned on ordering direct so the smart thing now would be order elsewhere. You dont quit learning how to ride a bike after your first fall..........

Allright, first a disclaimer: I personally like PP and it´s systems, and I found the customer service to be satisfactory whenever I had to deal with it and I mainly heard ok stuff about it when talking to people. Cryage´s case seems to be very unlucky.

However, a bad customer service experience is a perfectly valid reason not to play a game. Especially considering that, as much as I love PP, you´ll possibly have to contact customer service somewhat frequently since PP is quite vulnerable to missing bits since they sell their bits allready seperated from the sprue (I personally had 4 or 5 cases of missing piece so far, though my problems where solved quickly and with one single e-mail each). If you can´t be confident that your concerns will be dealt with in a way satisfactory to you, you simply can´t and shouldn´t play the game.

I think I'm going to exit out of playing PP's games as well because of customer service issues. I've had an order with missing items, completely missing orders, mispacks and miscasts from direct orders as well as claims on missing parts.

I'm just sort of done with it. I don't really see GW as an alternative as I detest their rules. So I'll probably concentrate on small press rules sets and using whatever miniatures I feel like from whatever manufacturer. Since I find I spend more time building and painting than playing, that should work out fine.

I think I'll keep 35 points of Cryx and sell my other 4 armies as I still have friends who play the game and it's good to have something.

I must say that the fact that they can't get the books in to stores makes me worry about them, that there is something going on. They don't need new casters/designers/whatever for them. They just need to contact there printer to do a print run with a drop shipment to the wholesalers.

Good luck with it all everyone, and I do hope they sort it out as I would like to try PP games, but I'm not touching them with a 10 foot pole until this kind of stuff is sorted. Ill stick with GW (keeping away from finecast until they sort that mess out) for now.

Electro wrote:I must say that the fact that they can't get the books in to stores makes me worry about them, that there is something going on. They don't need new casters/designers/whatever for them. They just need to contact there printer to do a print run with a drop shipment to the wholesalers.

Good luck with it all everyone, and I do hope they sort it out as I would like to try PP games, but I'm not touching them with a 10 foot pole until this kind of stuff is sorted. Ill stick with GW (keeping away from finecast until they sort that mess out) for now.

Try and get your facts straight before posting these kinds of remarks if you please.

What the OP is talking about is an experience through their direct order service.

There is absolutely no problem in getting PP books at stores (my FLGS just got the entire range of PP rulebooks this very week as part of their regular supply scheme) and even their miniature shortage issues are largely resolved by now (as long as you don't buy through Maelstrom that is).

PP has ALWAYS struggled with this.

Anyone who has spent any amount of time on their forums over the years knows that this has been a semi-regular topic of discussion.

They have good intentions and usually take care of you once enough noise is raised, but they seem to constantly be outgrowing their distribution and customer service capability....

PhantomViper wrote:
Try and get your facts straight before posting these kinds of remarks if you please.

What the OP is talking about is an experience through their direct order service.

There is absolutely no problem in getting PP books at stores (my FLGS just got the entire range of PP rulebooks this very week as part of their regular supply scheme) and even their miniature shortage issues are largely resolved by now (as long as you don't buy through Maelstrom that is).

1) No need to be passive aggressive.

2) I suggest you get your facts straight before attacking others.

mikhaila wrote:
The sad thing is that we've had this supply problem now for over a year, and it's not getting any better. Every Gencon is a hit to production, and the amount of models grows each year. I really wish they would have hired and trained a few more casters a year and a half ago. And they don't print their own books. Why the hell can I not get the basic Warmachine book in stock anywhere?

It's sad when I want to spend several thousand dollars on a product that no one has in stock, and I use 4 distributors with 11 different warehouses.(

Just because you have no problem dose not me that others do not. I have been having problems getting hold of them too.

Electro wrote:

PhantomViper wrote:
Try and get your facts straight before posting these kinds of remarks if you please.

What the OP is talking about is an experience through their direct order service.

There is absolutely no problem in getting PP books at stores (my FLGS just got the entire range of PP rulebooks this very week as part of their regular supply scheme) and even their miniature shortage issues are largely resolved by now (as long as you don't buy through Maelstrom that is).

1) No need to be rude.

2) I suggest you get your facts straight before attacking others.

mikhaila wrote:
The sad thing is that we've had this supply problem now for over a year, and it's not getting any better. Every Gencon is a hit to production, and the amount of models grows each year. I really wish they would have hired and trained a few more casters a year and a half ago. And they don't print their own books. Why the hell can I not get the basic Warmachine book in stock anywhere?

It's sad when I want to spend several thousand dollars on a product that no one has in stock, and I use 4 distributors with 11 different warehouses.(

Just because you have no problem dose not me that others do not. I have been having problems getting hold of them too.

1st: Nowhere in my post was I being rude in any way. Saying that you are wrong when you are wrong isn't being rude, its stating a fact.

2nd: That post you just quoted is close to 6 months old, even mikhaila said that his supply problems were mostly solved by mid November... Take a closer look at what you are quoting next time.

I don't know how you could be having any problems getting hold of the books, Wayland, Firestorm and even Maelstrom (with their ever diminishing PP stock) are reporting that they have the rulebooks in stock so what exactly is your problem?

1) "Try and get your facts straight" Is very passive agressive and rude. It is not a fact, as explained, and even if it is a fact that dose not prohibit rudeness.

2) To be honest, I have not looked since late last year (December). After years of hit and miss stocking I hardly think 3 months of "amostly solved" is enough for me to change my mind. That is not an improvement after a year and a half of problems, that is getting some stock in.

Again, "so what exactly is your problem" is also agressive. I suggest that you might want to look in to good etiquete and who writting is diffrent to talking if you do not see how this can come across.

My problem, exactly, is that just because they can stock now dose not convince me that they will be able to fulfill orders in 6 months time. Given the cost and commitment I am not happy to try PP at this time. From what has been said there customer service leave allot to be desired and until I hear better reports I will be avoiding them, which I think is a shame. I have never used Firestorm but I refuse to use Wayland and Maelstrom due to there realy bad customer service and slow dispatch of orders (Wayland from firsthand knolage, Maelstrom from what people have told me). I can't be sure they have them in stock given that I, and others, have orderd things "in stock" from them befor, and it has taken months.

Why all the anger about me mearly saying that I cannot trust them at this time and that I would love to try PP games?

Electro wrote:1) "Try and get your facts straight" Is very passive agressive and rude. It is not a fact, as explained, and even if it is a fact that dose not prohibit rudeness.

It is a fact, since I gave you 4 different retailers that had the products you were claiming PP couldn't get into the stores.

Electro wrote:
2) To be honest, I have not looked since late last year (December). After years of hit and miss stocking I hardly think 3 months of "amostly solved" is enough for me to change my mind. That is not an improvement after a year and a half of problems, that is getting some stock in.

So you admit that you were making false claims without even checking out the products you were supposedly looking so hard to get... And I'm the one being passive aggressive...

"years of hit and miss stocking" is again a blatant try at slinging mud without any facts to back it up, PP had a bit over a year of stocking issues, since the release of MK2 up to around November last year due to an unexpected increase in demand for their products.

Should they have responded better to the surge? Yes, of course, but the way that they chose to reply to it, by increasing their production incrementally instead of overextending their capacities possibly compromising product quality or even endangering their existence as a company if the "surge" would have been just an anomaly, while extremely frustrating to us the customers, makes the most sense from a business perspective.

I had to wait 6 MONTHS for eEyriss during last year, you can bet I was angry, but PP is a relatively small company so it isn't unreasonable to understand the difficulties that they had meeting such a huge increase in demand.

Electro wrote:
Again, "so what exactly is your problem" is also agressive. I suggest that you might want to look in to good etiquete and who writting is diffrent to talking if you do not see how this can come across.

It is only aggressive if you choose to inject an aggressive tone into my written words. You were claiming that PP couldn't even get their books into stores (without even checking), I gave you 4 examples that they could and asked what exactly was your problem getting said books. Its not my fault that you chose to inject a tone into my words that they didn't have.

Electro wrote:
My problem, exactly, is that just because they can stock now dose not convince me that they will be able to fulfill orders in 6 months time. Given the cost and commitment I am not happy to try PP at this time. From what has been said there customer service leave allot to be desired and until I hear better reports I will be avoiding them, which I think is a shame. I have never used Firestorm but I refuse to use Wayland and Maelstrom due to there realy bad customer service and slow dispatch of orders (Wayland from firsthand knolage, Maelstrom from what people have told me). I can't be sure they have them in stock given that I, and others, have orderd things "in stock" from them befor, and it has taken months.

To counter the one bad example of customer service in this thread you have a few examples of good customer service as well. And while I would do the exact same thing as the OP did and never again look at another PP product if it had happened to me, saying "there customer service leave allot to be desired" is again a generalisation and exaggeration on your part.

You sure are throwing the "lack of customer service" accusation around allot aren't you? I never had a problem with neither of those online retailers customer service, and I had a period during last year where my crappy postal service was misplacing every package that was sent my way. In every case, a single email saying that the packages never reached me and they immediately resent them, no further questions asked! Maelstrom is going downhill regarding their dispatch times, sure, probably because being the cheapest of them all, they are biting of more than they can chew in terms of orders numbers.

Electro wrote:
Why all the anger about me mearly saying that I cannot trust them at this time and that I would love to try PP games?

I'm not angry about you or anything else for that matter, stop injecting tone into my words, you came into this thread throwing around false accusations and I just called you up on them. You can have every reason that you want for not wanting to try PP games at this point or at any other point in the past or future.

Updated the original post with my continuing battle with PP.

I'm seriously getting tired of this "we'll look into it" bullcrap answer.

At this point, I want results, not just "looking into it!"

As far as I can tell, the summary of this story is: You ordered something from a company, didn't receive it, and instead of contacting your credit card company to dispute the charge due to non-delivery, you thought it would be somehow more productive to complain about it on the Internet.

I just don't understand kids these days.

Because it makes more sense to try and contact the retailer and have them fix the issue vs contacting the credit card company... Even the FTC recommends contacting the merchant first and working out the issues. Being promised by the retailer to have the product re-sent, then when that didnt pan out being promised a refund and not receiving it, then yeah thats clearly going to be the next course of actiom.

Im also not simply "complaining on the internet," im sharing an exceptionally negative with experience with a community who could likely go through the exact same thing. Reading through PP's forums, it appears im not the only one.

If you dont want to read reviews or experiences then log off all forums.

I dont understand "kids" these days...

I have friends that are still waiting after over a year for figures to come into the LGS. I know he has problems getting in the rule books. It is a shame because I am sure people would play if he could actually get models in... now its just wasted money sitting on a shelf.

I wish he would get more paints from P3, I like them better for painting. Sadly he won't order more probably because no one in the store really buys them.

I had a problem with two starter sets I ordered last fall. One was missing the rulebook, and the second was missing two of the larger models. I tried a few different routes: direct call, mailed a letter, email... no answer. The only route that actually worked quickly was going to the PP website and findind the link to contact them with a problem. If you visit their forums and look around you'll find it. I contacted them through this online system and got results immediately- without [i]threats or anything. I just said briefly what was missing and they sent it. The even forgot to send the rulebook, and I recontacted them the same way and got just as fast a response.

Sometimes I think PP is outgrowing its resources to handle shipping and customer service. Their communication between the company and customers is getting really bad. I keep hearing more and more horror stories as more people get away from GW. I really feel sorry for the treatment of the people who invested in Monsterpocalypse. Those players have been really left in the dark about whats happening with the product and its future. All they keep getting is new packaging of the same old stuff.

I'm a big fan of exhausting all other means of resolution directly through the company (which you clearly already have) and then filing a suit in small claims court.

On the left coast, the court fees are $156, and you can include them as part of the lawsuit, in which you can claim up to $25,000. I've generally made a habit of including court costs, gas or other transit costs of driving to the courthouse, my time based on an estimated number of hours dedicated to this task at my calculated hourly rate of pay, and finally the cost of the initial grievance and prime-rated compound interest up to the time of filing, and then I always include the difference between that sum and $25,000 as a combination of compensation for psychological stress, and punitive damages.

Trust me, they will definitely pay attention to you once you do this.

They will likely try to settle out of court and claim that they'll give you your money back, to which you should refuse, as they have now forced you to spend time and money in addition to your original purchase. It's a wonderfully punitive way to make yourself whole again after their infraction on your rights as a consumer, and it will teach them a lesson since you can constantly remind them that none of this would have happened if they had only refunded your money when you asked.

And the best part: If they lose in court (which they will if you've kept records) then you can then take additional steps to place a lean on their company's profits until you are satisfactorily recompensed. It is very unlikely that you will ever be awarded psychological damages or see anyhting even close to the full $25,000 as this is mostly just to get the company's attention. But if you phrase everything else correctly, then it is very likely that you'll force the company to pay to you at least $300 in excess of the value of any tangible goods that you purchased, simply due to court costs, transit fees, et cetera.

azazel the cat wrote:I'm a big fan of exhausting all other means of resolution directly through the company (which you clearly already have) and then filing a suit in small claims court.

Edit: This is not a good approach to take. You're opening yourself up to a major gakstorm.

Charge everything to a credit card. If the product is not delivered, or not satisfactory, dispute the charge.

azazel the cat wrote:I'm a big fan of exhausting all other means of resolution directly through the company (which you clearly already have) and then filing a suit in small claims court.

On the left coast, the court fees are $156, and you can include them as part of the lawsuit, in which you can claim up to $25,000. I've generally made a habit of including court costs, gas or other transit costs of driving to the courthouse, my time based on an estimated number of hours dedicated to this task at my calculated hourly rate of pay, and finally the cost of the initial grievance and prime-rated compound interest up to the time of filing, and then I always include the difference between that sum and $25,000 as a combination of compensation for psychological stress, and punitive damages.

Trust me, they will definitely pay attention to you once you do this.

They will likely try to settle out of court and claim that they'll give you your money back, to which you should refuse, as they have now forced you to spend time and money in addition to your original purchase. It's a wonderfully punitive way to make yourself whole again after their infraction on your rights as a consumer, and it will teach them a lesson since you can constantly remind them that none of this would have happened if they had only refunded your money when you asked.

And the best part: If they lose in court (which they will if you've kept records) then you can then take additional steps to place a lean on their company's profits until you are satisfactorily recompensed. It is very unlikely that you will ever be awarded psychological damages or see anyhting even close to the full $25,000 as this is mostly just to get the company's attention. But if you phrase everything else correctly, then it is very likely that you'll force the company to pay to you at least $300 in excess of the value of any tangible goods that you purchased, simply due to court costs, transit fees, et cetera.

So rather than just get your money back via credit card company you would rather take them to a small claims court ?
Some people eh ?
Im glad i like in the UK.

Inexcusable.

However, as mentioned, PP definitely underestimated how popular things would get.

It took me two months for me to get my Cryx BB. It was missing two warjacks. I sent them an email requesting replacements.

I received no response despite my constant emails.
But after a further 2 months, I received the pieces, an apology letter and a Dhenegra card that had been signed by a few of the developers.

Weird outcome haha

biccat wrote:Edit: This is not a good approach to take. You're opening yourself up to a major gakstorm.

Not in Canada. Our legal system isn't completely broken and our civil court system isn't corrupt. It's actually fairly straightforward and accessible to everyone.

Rayvon wrote:So rather than just get your money back via credit card company you would rather take them to a small claims court ?
Some people eh ?
Im glad i like in the UK.

I don't like the idea of a company getting to hold on to my money where it can't earn me interest. If I pay for a service, I expect that service without exception. Any difficulties in delivering to me the service that I paid for falls under the "that's your problem, not mine" category. A credit card chargeback will not include prime-rated compound interest, and thus is not sufficient as a resolution after such a long time has passed. No, I prefer to reserve chargebacks for cases of fraud, etc.

When companies string people along, it is because the company understands that 80% of people will just give up after being ignored for a long enough period of time. Such a passive action like a chargeback only teaches the company that they won't get away with it THIS TIME. If everyone followed my suggestion, companies would never attempt to give people the runaround once the costly negative consequences of doing so were conditioned into them.

And Rayvon, unless I'm mistaken, the UK civil courts are almost identical to the Canadian system.

azazel the cat wrote:Not in Canada. Our legal system isn't completely broken and our civil court system isn't corrupt. It's actually fairly straightforward and accessible to everyone.

Straightforward and accessible? I'm guessing you don't live in Ontario?

azazel the cat wrote:Not in Canada. Our legal system isn't completely broken and our civil court system isn't corrupt. It's actually fairly straightforward and accessible to everyone.

Given that you're apparently suing everyone under the sun for $25,000 if you don't find their product meets with your expectations, I find the first statement difficult to accept.

azazel the cat wrote:I don't like the idea of a company getting to hold on to my money where it can't earn me interest. If I pay for a service, I expect that service without exception. Any difficulties in delivering to me the service that I paid for falls under the "that's your problem, not mine" category. A credit card chargeback will not include prime-rated compound interest, and thus is not sufficient as a resolution after such a long time has passed. No, I prefer to reserve chargebacks for cases of fraud, etc.

Exactly how much interest do you gain on prime-rated compound interest? Especially for a few hundred dollars?

You'd be lucky to get 3.5%. Even if you're buying an entire WM army and waiting a year, you're topping out at less than $20. Certainly not the $24,800 you're claiming.

Crap like this is why our local distributor called it quits, according to the staff at my nearest gaming store. Endemic problems with filling orders got too bad to take, and as a result, there are no Warmachine stockists anywhere in Finland anymore, which can't be doing any favors to the community's efforts to drum up interest for it.

Really, though, if Privateer Press can't get their crap together over this long of a period, I don't see why they should get any more of my hobby dollar. If this constant barrage of ineptitude, unreliability and failure to communicate is the best they can do, their company deserves to go under.

biccat wrote:

azazel the cat wrote:Not in Canada. Our legal system isn't completely broken and our civil court system isn't corrupt. It's actually fairly straightforward and accessible to everyone.

Given that you're apparently suing everyone under the sun for $25,000 if you don't find their product meets with your expectations, I find the first statement difficult to accept.

I'm not advocating "suing everyone under the sun". I advocate first taking all reasonable steps to independently resolve a dispute directly with the other party. (as you are an IP lawyer, I understand that you likely have absolutely no idea what this means )

In Canada an unreasonable case will either be dismissed outright due to lack of evidence, or else will only receive compensation such that the claimant is made whole. That is, absurd psychological damages never get awarded. Unlike the US, Judges in Canada have tremendous autonomy in determining sentencing outcomes. Additionally, Canadian judges do not have to be re-elected, and thus do not need to campaign, and therefore are typically not susceptible to political pressure or lobbyists. Further, the Canadian court system is not built to be exclusionary to the marginalized, like the US system is. Unlike in the US, companies doing business in Canada cannot simply hide behind their money in a courtroom war of attrition against the plaintiff's bank accounts, waiting for the 'little guy' to wither and give up. Unlike the US, our court system is not in itself an economically punitive weapon; it is only a tool to determine what -if any- the extent of a punitive measure should be. This is what I meant by my statement when I said that our legal system is accessible and not completely broken.

biccat wrote:

azazel the cat wrote:I don't like the idea of a company getting to hold on to my money where it can't earn me interest. If I pay for a service, I expect that service without exception. Any difficulties in delivering to me the service that I paid for falls under the "that's your problem, not mine" category. A credit card chargeback will not include prime-rated compound interest, and thus is not sufficient as a resolution after such a long time has passed. No, I prefer to reserve chargebacks for cases of fraud, etc.

Exactly how much interest do you gain on prime-rated compound interest? Especially for a few hundred dollars?

You'd be lucky to get 3.5%. Even if you're buying an entire WM army and waiting a year, you're topping out at less than $20. Certainly not the $24,800 you're claiming.

Allow me to translate your statement:
"Yes, that company stole your money, but it wasn't a lot, so you should just let them get away with it."

Let's put this in another context: someone grabs your wallet from your pocket and runs away. So you run and catch them, and take your wallet back. Now, since you merely took the wallet back, that thief didn't gain anything, but they didn't lose anything, either. This means there's no deterring elements in play to prevent that same thief from taking another wallet ten seconds later, in hopes that this time the victim doesn't give chase.

You see, it's not about the actual dollar value; it's about the principle. The compound interest is just a means to an end of increasing the dollar value as high as possible so as to inflate the severity element of the deterrence equation. The entire point is to (hopefully) operantly condition the company into learning that they will be worse off if they try to pull off a stunt like this again.

azazel the cat wrote:as you are an IP lawyer, I understand that you likely have absolutely no idea what this means

Actually, I'm quite aware of what that means.

Simply because a case can be brought doesn't mean that a case should be brought. Could you sue PP for $25,000 (or whatever the limit on small claims is), but that doesn't mean it's a good idea.

[quot=azazel the cat]In Canada an unreasonable case will either be dismissed outright due to lack of evidence, or else will only receive compensation such that the claimant is made whole.