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malfred wrote:

marv335 wrote:

And a tip for people demoing the game (outriders I think is the term), when playing a demo game, unleashing your favourite power combo on a first time player in turn one and crushing him before he gets a chance to do anything is not a good way to encourage sales.

We're called Press Gangers. Outriders are GW's defunct volunteer group.

And that's stupid. I only unleash power combos for people itching for a "real"
fight. Otherwise demos are about teaching those combos to others.

Right, Press gangers, I knew it was something, but couldn't remember the exact term.
And that was my point.

I mean, I like Warmachine, I really do. I started it because I was stuck in Australia and picked up the rulebook in a games shop in Perth.
I saw the Arcane Temple Gun Mages, and was hooked.
I love the look and the background (gunfighters with magic bullets, what's not to like?)
If the distribution problems clear up, and I can find a decent group to play against, I'll probably give it another shot.

We @ GG can attest -- distro has been a real poo ;D

This has been a nagging problem: PP has been struggling with keeping stores/distributors stocked for many months now.

They claim it is due to demand.

They also seem to eject employees like I do a bad burrito...

If you read on their forums you will see that many people complain about good customer service as far as getting replies to emails, etc. They have changed the protocol for getting replacement parts and customer service a number of times.


Your best bet is to go at them on multiple fronts: email, call, and the ever productive: post a complaint on their forum (this always seems to get a response).

It's a shame that PP is having problems getting their act together. While I don't play the game, I really think that having a company that can compete with GW could be a great thing for miniature wargaming overall. If PP can't get models into the hands of their player base, and potential new players, I'm afraid that the steam the game has right now might begin to wane. I hope I'm wrong.

As much I hate to suggest not supporting your FLGS(and I won't go that far, especially since it's the only places I can find Seethers these days), I've yet to have a problem finding anything PP I've wanted with online stores and sellers.

That said, it sucks that stores can't supply their customers/players, but I try not to speak too ill of the company due to still having 3 personal friends as staff members there. I'll never deny I'm biased in that regard, as success for PP at the moment equals success for them.

CT GAMER wrote:
They also seem to eject employees like I do a bad burrito...

Some actual proof of this instead of just spreading false rumours would be too much to ask?

Edit: NEVERMIND.

It seems he's still employed there, though certain messages a few months ago suggested to me. Reading fail on my part.

PhantomViper wrote:

CT GAMER wrote:
They also seem to eject employees like I do a bad burrito...

Some actual proof of this instead of just spreading false rumours would be too much to ask?

Easy, Sir Galahad.

Disucssions of this can even be found on their own forums of which I have been a member since the inception (I have a member number in the mid-one hundreds).

I was particularly saddened by the loss of Alfonso "The Traitor" Falcon. Others have been discussed on their forums in various threads.

On a more personal level I have also known three people personally that are now former PP employees that I met through PP's convention participation or from various events that worked for them (one was a former customer in my store who moved out there to work in their warehouse) in various capacities that are no longer employed.

So from what I have read over the years on their forums and what i have personally seen/experienced I stand by my "it seems" stance...

Good day Sir Knight...

The short answer is PP cant keep up. I made a trade which included some items- bits actually, ordered from PP direct and it took 2-3 months to get the parts. PP cant keep up with the demand with the current supply. Email them your problems, they usually respond. Hell I've had them respond here on dakka.

Well I came home today and I saw a missed delivery note on my door from canada post... it's either my order from PP or my order from Miniwargaming (which I made last week friday...)

I HOPE it's PP's so I can rest easy about this (I Know MWG sometimes takes a week or two to get the stuff to me), however I have a feeling it is my order from MWG... if it is, then I'll post on PP's forum and see if I have time to sneak in a call tomorrow to them.

Thanks again for all the input guys.

No sooner do I mention that my long-absent Overlords have yet to be sent that I get a message informing me that they've been shipped.

Murphy's Law folks. It can be harnessed!

Our distributor is just keeping up; the LGS gets orders in regularily, even if the shelves are frequently vacuumed due to the current Journeyman League. It could be faster, I guess, but we still get things one to two weeks after US release, which is still a month better than it was when I lived in Denmark.

CT GAMER wrote:
I was particularly saddened by the loss of Alfonso "The Traitor" Falcon.

Er, didn't he quit in 2007 or something? You sure digest those bad burritos slowly

Other ones I can recall noting as leaving was Mike McVey and Brian Snoddy, also in 2007, and Kevin Clark, in 2009. Chris Walton went for videogame concepting in 2010, then came back later, when Kris Aubin decided to move back home to Canada. The last NQ editor-in-chief also switched jobs. The only one that puzzled me was Clark; there was some hints that he was less than pleased about the Mk2 process, but as PP, as most companies, do not discuss their employee relations in detail and he hasn't commented on it himself, I don't know much about it. They probably have a lot of rotation on the lower levels; this is the case in any company. The current PP Insider system makes it pretty easy to follow the current employee lineup, as they write articles on what they do regularily.

Thought i'd give you guys an update (for anybody that cares lol)

Oct 25th 2011 I posted on their forum about my issue, got a reply back from an Alex on there who requested I PM him my order # and he'll look into it.

After I had done so , I got an email from an Alex who verified my address and said they would do a higher method of delivery so I would get it quicker.

Today, December 2nd, nothing received. I sent them a message asking for a refund.

Completely unacceptable. Worst part is, the local gaming store has a Warmachine/Hordes group that I wanted to meet and play with, if I get my refund I'll likely stick to purchasing these locally as I saw somebody else on their forum have the exact same issue as me.

Seriously- try calling them, as several have suggested. It cleared my self created problem very quickly with my starter set.

Due to horror stories like this the only item I've ordered direct from PP is one I had to (the Mauler Extreme sculpt). Otherwise, I get my PP models from other stores instead of direct...

malfred wrote:

marv335 wrote:

And a tip for people demoing the game (outriders I think is the term), when playing a demo game, unleashing your favourite power combo on a first time player in turn one and crushing him before he gets a chance to do anything is not a good way to encourage sales.

We're called Press Gangers. Outriders are GW's defunct volunteer group.

And that's stupid. I only unleash power combos for people itching for a "real"
fight. Otherwise demos are about teaching those combos to others.

What does it take to become a Press Ganger?

RiTides wrote:Due to horror stories like this the only item I've ordered direct from PP is one I had to (the Mauler Extreme sculpt). Otherwise, I get my PP models from other stores instead of direct...

PP has a stated policy of prefering you buy from your FLGS, which they only break when they want to offer deals (and their exlusive scuplts as well I guess). Which I really aprecciate.

Which also makes sense since they don't have their gak together enough to sell directly in any volume, it seems

Despite that, I love them, and just buy their stuff from stores!

Got my starter box set last week at my local Indie store and I love it for the price.

Maybe I'm just lucky but I've never had to wait more than a week and a half for replacement parts or bits orders (I'm clumsy).

I know that they did a huge overhaul on their replacement program a few months ago...maybe you got lost in the shuffle, my advice is don't be afraid to be a jerk about it...if you don't hear back from them in a day or so send another email, the squeaky wheel gets the grease so they say.

Cryage wrote:the local gaming store has a Warmachine/Hordes group that I wanted to meet and play with, if I get my refund I'll likely stick to purchasing these locally

If you plan on playing at your local game store, the right thing to do would probably be to purchase there..?

bolo, if you read the end of the sentence you quoted that's exactly what he says

However, I can attest that it can be hard to get PP models locally... it's hard to resist ordering something, knowing you can get it that week most likely, whereas the local gaming store will have to go through a distributor and possibly take a month to get it, if it's an older / harder to get item.

I bought a Discordia upgrade blister and it was missing a part. They got it to me up in Canada in two weeks.

I've had issues in the past, but I think things are somewhat better.

My approach though, is to order things that are in stock. If either of the local stores has it in stock, I buy it there. If Miniaturemarket.com has it in stock, I buy it there. Discount Games on eBay generally has their stuff in stock as they're not supposed to list it if they don't actually have it.

I hate ordering stuff either through a local store or online and then not getting what I ordered in a timely fashion because of back orders. I think the longest wait I ever had on a Privateer special order at a local store was 7 months. After that I told them no more special orders for me and gave them a list of the type of stuff I might buy if it is on the shelf.

The last 4 weeks have been a bit better on the distribution front. I'm down to filling my wall using only two distributors.) But hearing from other stores that they are getting a better fill rate, and shelves not quite so bare.

At the height of the shortages, I could only keep in about 80% of their codes, and was going through 4 distributors and 11 warehouses.

Hopefully the madness is over until at least the yearly Gencon delay.)

bolo wrote:

Cryage wrote:the local gaming store has a Warmachine/Hordes group that I wanted to meet and play with, if I get my refund I'll likely stick to purchasing these locally

If you plan on playing at your local game store, the right thing to do would probably be to purchase there..?

That is if I purchase the minis at all bolo. I'm pretty fething angry at how bad their customer service is. I finally got into town for the Christmas season after a busy year so I didnt have time to dedicate chasing them around none stop these last 7 months.

I ask again- have you tried calling?

CorvidMP wrote:I ask again- have you tried calling?

Corvid, if you took the time to read this thread you would understand that I havent had time to call. Drop the fan boy card for 5 minutes and understand how a simple business works.

A consumer puts in an order for a goods and/or service.

Said company provides consumer with said good and/or service that they have paid for.

It's very simple. A consumer should not have to play harassment with a company to get it settled, ESPECIALLY when privateer press has told me three times directly that they would look after it and settle it. Why should I incur a long distance charge to get an order I paid for well over half a year ago ?

The sad news is that when things go wrong, you have to be merciless.

I'd post on their facebook page every day. I'd email every day. I'd post on their forum every day. You can call US numbers from gmail for free. If you can't call during business hours leave a message every day.

This isn't made right until you have the product in your hands.

Hey Frozen, sorry for the dumb question, how do I call free from gmail?

google.com/voice