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shadowsnip wrote:

Howard A Treesong wrote:

shadowsnip wrote:Gamesworkshop 'eavy metal painters aren't all that anyways, my painting is twice as good as theirs yet they potray themselves as gods creations when it comes to modelling.

Your painting isn't that good. Feel free to post pictures if your work is really twice as good as that of the 'eavy metal team though.

I'll let you be the judge, I'll post a thread later today with my latest CSM and you can decide for yourself

I lol'd when I looked at your thread. You's a funny guy.

latrodectus wrote:

FabricatorGeneralMike wrote:

George Spiggott wrote:Do they still say '[has] been shot' in reference to ex staff members?

The one I heard alot off was 'virus bomb'. As in the GW inquisition comes into a store, when the staffers start to show up they ask them who they are then tell them they are no longer employed with GW and are 'escourted' out of the store. Used as a noun as in ' Wow the richmond store got virus bombed' ie everybody canned. Or "They are going to virus bomb that store soon."

The term in Canada for that kind of event is Exterminatus. They've done it to quite a few stores up here.

Also, they are given very strict rules about what to say to people when they come into the store. "What are you working on?" Every. fething. Store. Every. Time. Especially if they don't recognize you, or haven't seen you in a couple of weeks.

Yeppers, I live in BC and have been 'virus bombed' before, kinda sucks. it's funny that you live in toronto ont and the first time I heard about that was in relation to the Eatons Center store.

Here's a few:

"Fair enough"

"Right on"

"So what brings you by today?"

My store is pretty cool and I have an understanding with them (although the new crop of shirts need to be trained...I swear I just got the last batch the way I liked them)

And for fun:





This was actually true during 3rd and some of 4th

I went into a GW at the weekend to take advantage of GWs returns policy to swap a gift for the new VC stuff.

A convivial conversation was had about having children and hobbying, naming said children (silly names the mrs wants vs proper Viking names) and the merits or not of GWs new line of bigger models - all very pleasant no hard sale at all.

Then he ruined it when I approched the till "so are there any hobby supplies you need?".

Gahh! so close dude, so close.

I don't mind being asked if I need any hobby supplies, because I usually DO need something (plastic glue, liquid greenstuff, Chaos Black etc.), but forget about it.

To be honest, if you think GW is weird and buzzword-y, try going to an Apple store - it's how all shops would be like if the nazis had won the war. They literally brainwash their staff. I find them very creepy.

Albatross wrote: To be honest, if you think GW is weird and buzzword-y, try going to an Apple store - it's how all shops would be like if the nazis had won the war. They literally brainwash their staff. I find them very creepy.

Staff and super users. I swear it's like a different language with those people sometimes.

Just the game tactical squad today. No, I do not want to put in a pre-order for skull vilage . I don't want any obligation to come back here. You see, the longer I spend in here, the more horrible the crimes I imagine committing. If I have to come back here I'll be be flirting with organ harvesting or zodiac killing

One sentence I heard a lot back then was "You play Guard, cool! So, have you seen *insert release of the month here*?"

BrookM wrote:One sentence I heard a lot back then was "You play Guard, cool! So, have you seen *insert release of the month here*?"

That's the inanity with which I'm most familiar: "So, now you've spent half an hour opening all of my Huron blisters and tutting, how would you like to buy some Ogres?".

Not too far from what actually went down when I hit the local GW a few months back.

The employee was very adamant about how lucky I was that they still had some copies in stock. When I politely declined he looked genuinely sad.

Never heard shiny before.

But whenever one of them says 'online' they usually always mean the boring-arse crap on the GW website, not the rest of the internet.

Also, 'need any primer/modelling supplies/paint?'


If I needed your expensive primer, I would've grabbed it before I walked up here to buy this overpriced box of chaos marines!

>"I play chaos marines"
>"Oh, you should buy the WHFB starter set! It's a great way to learn fantasy!"

I never know what to say. I always want to say "No, Feth fantasy, I don't give a Gak about it. It's lame as gak", but I usually end up saying "No, not today. Maybe some other time".



Automatically Appended Next Post:

DarkTraveler777 wrote:


Not too far from what actually went down when I hit the local GW a few months back.

The employee was very adamant about how lucky I was that they still had some copies in stock. When I politely declined he looked genuinely sad.

yes. x1000 times yes.

When you go into a GW store, and all the old staff have been promoted, moved to bigger store,etc.
Does that mean sacked ?

Or quit.

The guy from my local GW uses the same words the OP quoted in abundance. It could be that we both frequent the same store though as we are both in AUS.

They do a good job those GW store workers though, would be a hard gig. I don't think I would enjoy it at all, Prob quit the first week having to shove sales down peoples throat like that. If I'm going to buy something I'll mention it nice and early in the convo so he can put the sales pitch to the side. I feel like saying "Just relax man, I'm going to buy something".

Flashman wrote:Not sure about buzzwords, but all GW staff claim they will personally buy every single new release because of how awesome it is.

They must be really well paid.

They get a massive store discount.

When did this go from "quote some funny/annoying phrases you hear at your local GW often" to "abuse GW employees for doing their job"? 'Cos that's pretty much what I'm seeing.

I mean, they ain't perfect, but they're still people, and they're in a tough position.

Then he ruined it when I approched the till "so are there any hobby supplies you need?".

Yes, heaven forfend that they remind you of anything you need to paint or put together what you just bought, how dare they make money on your purchase!

Feel free to criticise GW as a company, but attacking their employees when those employees don't really have a choice is a tad unfair.

Dr. Delorean wrote:When did this go from "quote some funny/annoying phrases you hear at your local GW often" to "abuse GW employees for doing their job"? 'Cos that's pretty much what I'm seeing.

I mean, they ain't perfect, but they're still people, and they're in a tough position.

Then he ruined it when I approched the till "so are there any hobby supplies you need?".

Yes, heaven forfend that they remind you of anything you need to paint or put together what you just bought, how dare they make money on your purchase!

Feel free to criticise GW as a company, but attacking their employees when those employees don't really have a choice is a tad unfair.

I agree. The Red Shirts I have meet are great guys. I have not meet a bad Red Shirt in my time of War Gaming. Thumbs up to you, Sir.

Seconded, I understand why people get annoyed at the cross sell tactic, but at the end of the day it's the primary responsibility for someone in that role. It's more annoying for them when you say "no", especially if it's delivered in a gakky tone of voice (theoretically speaking of course). Personally I'd rather they ask and prompt me to remember that my plastic glue is all clogged up and I'd have an easier time of modelling if I just replaced it rather than get home and go "ffs, shoulda got some". </example> </rant>

kitch102 wrote:Seconded, I understand why people get annoyed at the cross sell tactic, but at the end of the day it's the primary responsibility for someone in that role. It's more annoying for them when you say "no", especially if it's delivered in a gakky tone of voice (theoretically speaking of course). Personally I'd rather they ask and prompt me to remember that my plastic glue is all clogged up and I'd have an easier time of modelling if I just replaced it rather than get home and go "ffs, shoulda got some". </example> </rant>

I agree.

I notice good and bad sales techniques more I guess, since I was in sales for 10 years. Upselling hobby products is a no brainer and the least I would expect. If It didnt happen I would probably ask why the staff were not doing their job, and not just in GW either.

This said a 'shirt in Birmingham GW tried to sell me the benefits of Finecast, his pitch? Dropped finecast mini on the floor 'It doesnt break!' Slow hand claps all round,

Sure, I think if you have sales experience its easier to understand that they're only doing their job, if you don't have it then it may be harder to see and therefore more annoying.

Sounds like some staff need a little re-educating on pitches though lol , I guess its that kind of approach that annoys people, boring, dull and i guess a little dumb

I'm surprised the term Waaagh! hasn't come up in some context yet.

Most of these just seems to be sales 101.

The one that annoys me is "Why not?". Usually in reference to the Dreadknight.

BECAUSE IT LOOKS LIKE I ATE A BITS BOX AND THAT'S WHAT SURVIVED MY DIGESTIVE TRACT.

(Also £28? Are you mental!?)

its not the upselling that most people are peed off about its the hamfisted way they aproch it !

they are a boutique style shop who should know there customer base .

so instead of roboticly saying " do you need any glue or paints? " they should {after asking the customer about themselfs} be useing open leading qrestions like

" is there anything else i can help you with today " or " did you find everything you were after ?"
this not only engages the customer and comes across as more emphatic but also opens up the opertunity to talk about other higher value products than paint and glue .

so they should be listening to the customers needs offering pertanent advice and then tayloring there selling style to meet that indervidual .

rather than the above examples ,
ant staff on here ? do GW give training to there staff on service elements ? eg; the six customer service styles etc ?

CURNOW wrote:its not the upselling that most people are peed off about its the hamfisted way they aproch it !

they are a boutique style shop who should know there customer base .

so instead of roboticly saying " do you need any glue or paints? " they should {after asking the customer about themselfs} be useing open leading qrestions like

" is there anything else i can help you with today " or " did you find everything you were after ?"
this not only engages the customer and comes across as more emphatic but also opens up the opertunity to talk about other higher value products than paint and glue .

so they should be listening to the customers needs offering pertanent advice and then tayloring there selling style to meet that indervidual .

rather than the above examples ,
ant staff on here ? do GW give training to there staff on service elements ? eg; the six customer service styles etc ?

You mean like this ?

This thread really makes me want to make a GW hate meme of the same style...

Dreadfleet reminds me of Pirates of The Caribbean 3...and I donno if that's a good thing or not lol
it grows on me but I donno if I have 135+ to drop on it...though I am sure I can get it for cheaper

When I worked for GW, we had weekly training on sales techniques. All of these pissed me off as they tried to make us into the robotic salesmen that everyone is annoyed by. During a brief sting when we didn't have a full time manager, the other redshirt and I managed to kick the rest of the area's sales numbers in the gutter. Why? Because we DIDN'T use their robotic sales pitches and actually talked to people, like...people. I also found that if I was honest with people (yes the superglue you can get for a dollar is just as good as this overpriced crap) they would appreciate my commitment to them as customers and tended to come back and spend more!

Rant off

CURNOW wrote:not been into a GW store for ages but the only one i can remember was" overwatch" ...used when an atractive female walked past the store ..

HA!


Automatically Appended Next Post:

Todosi wrote:When I worked for GW, we had weekly training on sales techniques. All of these pissed me off as they tried to make us into the robotic salesmen that everyone is annoyed by. During a brief sting when we didn't have a full time manager, the other redshirt and I managed to kick the rest of the area's sales numbers in the gutter. Why? Because we DIDN'T use their robotic sales pitches and actually talked to people, like...people. I also found that if I was honest with people (yes the superglue you can get for a dollar is just as good as this overpriced crap) they would appreciate my commitment to them as customers and tended to come back and spend more!

Rant off

Just curious how long you lasted before they gave you the boot!?

I do dread the day i walk in to a GW store and see A) new staff member B) temporary cover staff. As i know i will get the "so are you new to the hobby" type questions... That i dont get from staff that know me.

I can take the "do you need any hobby supplies" as its generally very helpful and i dont mind the "whats brings you in the store today" questions.

I find saying that im jobless at the moment and have a limited budget generally helps.

My local manager is fantastic.

Decided to deliberately wind up and ask if I needed a stompa with my single pot of bleached bone. He couldn't stop himself from cracking up laughing at it.

Some staff know the drill - they know when to ask and when not to ask and they're not blatant salesbots.