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![[Post New]](/s/i/i.gif) 2013/03/26 12:38:59
Subject: Finecast return rate
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Blood-Raging Khorne Berserker
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KingDeath wrote: Xenocidal Maniac wrote:KingDeath wrote: Xenocidal Maniac wrote: BryllCream wrote:I find it...odd that 50% of people have had no problems at all with finecast, but 10% of people have had a problem with every single pack.
I mean, it's unusual for so many people to be that unlucky isn't it? Surely if Finecast were as flawed as it is for them, it would be as flawed for everyone else? So why do so many people have so few problems with it?
I think you know exactly what the answer to this question is...
They accept inferior quality?
Since you're asking me to clarify -
It's that 10% of the internet (now actually 7% according to the poll) pisses and moans incessantly and makes it seem like a bigger problem than it really is. Vocal minority, and all that.
72% of respondents to this poll don't seem to have the problems that you 7% do. Ergo, problem is with you.
You are aware that your logic is flawed because the so called 7% ( actualy 29% seem to have regular problems with their Finecast products ) you mentioned are in no way able to influence the quality of the Finecast products they bought? So either 29% of the Finecast buyers are exceptionaly unlucky or 71% simply have less rigid quality standards.
lolwut? Are you serious?
Makes a flawed argument, questions the soundness of my argument. Ah, the internet.
Listen, I'm really not interested in arguing the point. I know the product isn't perfect, but if one were to believe even half of internet chatter on the subject, you'd think Finecast was the absolute worst thing since child rape.
So, yeah, I've got my mind made up, this poll reinforces my hypothesis, and your chances of changing my mind are close to zero.
Take care.
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Avoiding Dakka until they get serious about dealing with their troll problem |
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![[Post New]](/s/i/i.gif) 2013/03/26 13:04:10
Subject: Finecast return rate
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Longtime Dakkanaut
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Xenocidal Maniac wrote:KingDeath wrote: Xenocidal Maniac wrote:KingDeath wrote: Xenocidal Maniac wrote: BryllCream wrote:I find it...odd that 50% of people have had no problems at all with finecast, but 10% of people have had a problem with every single pack.
I mean, it's unusual for so many people to be that unlucky isn't it? Surely if Finecast were as flawed as it is for them, it would be as flawed for everyone else? So why do so many people have so few problems with it?
I think you know exactly what the answer to this question is...
They accept inferior quality?
Since you're asking me to clarify -
It's that 10% of the internet (now actually 7% according to the poll) pisses and moans incessantly and makes it seem like a bigger problem than it really is. Vocal minority, and all that.
72% of respondents to this poll don't seem to have the problems that you 7% do. Ergo, problem is with you.
You are aware that your logic is flawed because the so called 7% ( actualy 29% seem to have regular problems with their Finecast products ) you mentioned are in no way able to influence the quality of the Finecast products they bought? So either 29% of the Finecast buyers are exceptionaly unlucky or 71% simply have less rigid quality standards.
lolwut? Are you serious?
Makes a flawed argument, questions the soundness of my argument. Ah, the internet.
Listen, I'm really not interested in arguing the point. I know the product isn't perfect, but if one were to believe even half of internet chatter on the subject, you'd think Finecast was the absolute worst thing since child rape.
So, yeah, I've got my mind made up, this poll reinforces my hypothesis, and your chances of changing my mind are close to zero.
Take care.
Once again, the problem cannot be with the 7% ( or 29%) simply because they cannot influence what they get.
So, i see three possible solutions to that problem.
A: the 29% are exceptionaly unlucky
B: the poll is skewed because some buyers bought only a single FC product, were disapointed and bought no others ( of course 41% of all buyers bought several and had to send back at least some )
C: 29% of all buyers have a higher expectation of the acceptable minimum quality of Finecast products than the rest, which leads them to send back miniatures which would be acceptable to the other 71%.
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![[Post New]](/s/i/i.gif) 2013/03/27 15:32:00
Subject: Finecast return rate
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Ian Pickstock
Nottingham
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KingDeath wrote:
Once again, the problem cannot be with the 7% ( or 29%) simply because they cannot influence what they get.
...and the rest of them can? When I order something in Finecast, there isn't a tick-box option saying "please make sure this product is not crappy". Unless everyone else *does* get this option, this poll does indeed prove that the "finecrap" myth is caused by hyper-sensitivity and winging of a vocal minority.
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Naaa na na na-na-na-naaa.
Na-na-na-naaaaa.
Hey Jude. |
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![[Post New]](/s/i/i.gif) 2013/03/27 16:13:30
Subject: Finecast return rate
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Huge Hierodule
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The likelihood of an individual to report returning a finecast mini depends many things: the objective quality of the cast, their subjective standards in acceptable quality, their subjective capability and will to repair various degrees of miscast (varying from a tiny bubble or two to a horrendous misalignment and ruined face), and their subjective feelings about GW.
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![[Post New]](/s/i/i.gif) 2013/03/27 23:50:05
Subject: Finecast return rate
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Longtime Dakkanaut
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BryllCream wrote:KingDeath wrote:
Once again, the problem cannot be with the 7% ( or 29%) simply because they cannot influence what they get.
...and the rest of them can? When I order something in Finecast, there isn't a tick-box option saying "please make sure this product is not crappy". Unless everyone else *does* get this option, this poll does indeed prove that the "finecrap" myth is caused by hyper-sensitivity and winging of a vocal minority.
If your standards of "crappy" are less rigid then mine then you will simply keep more Finecast miniatures than i do. Besides that, i cannot share your assertion that rightfully demanding near perfection from an already badly overpriced product is "whinging" and "oversensitivity".
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![[Post New]](/s/i/i.gif) 2013/03/28 04:19:58
Subject: Finecast return rate
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Ian Pickstock
Nottingham
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KingDeath wrote:
If your standards of "crappy" are less rigid then mine then you will simply keep more Finecast miniatures than i do. Besides that, i cannot share your assertion that rightfully demanding near perfection from an already badly overpriced product is "whinging" and "oversensitivity".
...Given the data we have available I can legitimately say that it is in fact the minority who *are* whinging - note how you included the fact that Finecast is over-priced (because none of us realised that before  ) when you commented on its objective quality.
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Naaa na na na-na-na-naaa.
Na-na-na-naaaaa.
Hey Jude. |
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![[Post New]](/s/i/i.gif) 2013/03/28 05:20:57
Subject: Finecast return rate
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Captain of the Forlorn Hope
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BryllCream wrote:KingDeath wrote:
Once again, the problem cannot be with the 7% ( or 29%) simply because they cannot influence what they get.
...and the rest of them can? When I order something in Finecast, there isn't a tick-box option saying "please make sure this product is not crappy". Unless everyone else *does* get this option, this poll does indeed prove that the "finecrap" myth is caused by hyper-sensitivity and winging of a vocal minority.
It really does not.
Just under half of the people that bought failcast returned at least one of the fail cast models.
That is seriously not a good way to run a business.
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"Did you notice a sign out in front of my chapel that said "Land Raider Storage"?" -High Chaplain Astorath the Grim Redeemer of the Lost.
I sold my soul to the devil and now the bastard is demanding a refund!
We do not have an attorney-client relationship. I am not your lawyer. The statements I make do not constitute legal advice. Any statements made by me are based upon the limited facts you have presented, and under the premise that you will consult with a local attorney. This is not an attempt to solicit business. This disclaimer is in addition to any disclaimers that this website has made.
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![[Post New]](/s/i/i.gif) 2013/03/28 07:56:37
Subject: Finecast return rate
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Hardened Veteran Guardsman
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I returned a few and never bought one again. There were dodgy features on all of them and I just feel if you pay that much money for a miniature you should get quality.
Even one Chaos Lord had bent horns and things, which with a metal model would easily just bend back to how they should be. Not with finecast!
Some people might say we should all be pro skilled modelers who should be able to deal with this, but GW's marketing doesn't really give me that message. I think they market themselves as accessible, high quality and easy to pick up even for children.
I actually open most things in GW before i leave because I have bought 3 normal boxes where the sprue was completely covered in flash and once the two parts of the models were like.. slid? I live too far away to have to come and take back duff products.
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4000+ points
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775 points |
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![[Post New]](/s/i/i.gif) 2013/03/28 22:28:14
Subject: Finecast return rate
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Blood-Raging Khorne Berserker
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BryllCream wrote:KingDeath wrote:
If your standards of "crappy" are less rigid then mine then you will simply keep more Finecast miniatures than i do. Besides that, i cannot share your assertion that rightfully demanding near perfection from an already badly overpriced product is "whinging" and "oversensitivity".
...Given the data we have available I can legitimately say that it is in fact the minority who *are* whinging - note how you included the fact that Finecast is over-priced (because none of us realised that before  ) when you commented on its objective quality.
I'd recommend that you save your breath (or your fingers, or whatever). On the internet especially, you find a lot of haters. And you know the saying; haters gonna hate.
You will notice that there's really only a handful of haters actually posting to this thread in spite of overwhelmingly positive poll results. The internet skews perceptions because amongst people who actually take the time to post to threads such as these, a preponderance of them have an axe to grind on the matter or are just haters in general who aren't satisfied with anything, ever. It is a passionate (for lack of a better word...) minority that is most vocal.
There are legitimate complaints about the quality control of Finecast, to be sure, but it's just blown way out of proportion on these forums.
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Avoiding Dakka until they get serious about dealing with their troll problem |
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![[Post New]](/s/i/i.gif) 2013/03/28 22:33:24
Subject: Finecast return rate
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Captain of the Forlorn Hope
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Xenocidal Maniac wrote:You will notice that there's really only a handful of haters actually posting to this thread in spite of overwhelmingly positive poll results.
You might want to take a look at the poll results again.
40%+ of the people that voted had return.
That is a horrible stat for any business.
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"Did you notice a sign out in front of my chapel that said "Land Raider Storage"?" -High Chaplain Astorath the Grim Redeemer of the Lost.
I sold my soul to the devil and now the bastard is demanding a refund!
We do not have an attorney-client relationship. I am not your lawyer. The statements I make do not constitute legal advice. Any statements made by me are based upon the limited facts you have presented, and under the premise that you will consult with a local attorney. This is not an attempt to solicit business. This disclaimer is in addition to any disclaimers that this website has made.
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![[Post New]](/s/i/i.gif) 2013/03/28 23:06:53
Subject: Finecast return rate
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Blood-Raging Khorne Berserker
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DeathReaper wrote: Xenocidal Maniac wrote:You will notice that there's really only a handful of haters actually posting to this thread in spite of overwhelmingly positive poll results.
You might want to take a look at the poll results again.
40%+ of the people that voted had return.
That is a horrible stat for any business.
No, I saw the results just fine. By my reckoning, 73% of customers had a reasonable experience with the product. Considering that they are still working out the kinks of this new material and that they are really good about offering refunds and returns, I'd say this is acceptable.
In any case, you prove my other point about most people complaining about Finecast being haters. With all due respect, you ought to change your handle to King Hater. You've got 9,000+ posts and from what I've seen half of them are complaining about something or other. Hell, you were on another thread recently complaining about FREE counters that a forum member had made for everyone to print out and use. Many of you that complain most bitterly about Finecast complain about everything and will never be satisfied with anything, ever. It really becomes a case of crying wolf.
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Avoiding Dakka until they get serious about dealing with their troll problem |
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![[Post New]](/s/i/i.gif) 2013/03/28 23:24:27
Subject: Finecast return rate
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Regular Dakkanaut
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None, but I also haven't bought any.
Good thing I didn't vote.
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