Shrapnelsmile wrote:arrived at our store today, a store that is on top of their game, to find out that
GW delivered everything to the owner except the main
HH rule books. No explanation. I wonder if they are doing this to try to shift a few more box sets. So frustrating.
No, the warehouse is just that terrible at their jobs. And it isn't just Trade accounts, the local shop dude also has stuff just not show up in orders as well. Did he get the completely unsolicited Objective coin sets? No idea what those are for, guess they will get used for event support.
Sales reps have no idea what is in or out of stock, so an order will arrive with 20-40%+ missing because those codes were out of stock, but at least there is an extra 10 boxes of Mandrakes that were not ordered at all.
And it isn't like you can ask for an invoice since they think that order hasn't shipped despite receiving it the previous week. Which means it isn't visible in their system somehow. Yet the warehouse was able to pick and ship some random collection of product and send it to an address.
If it wasn't for the fact that the product lines are massively popular, I am shocked that they haven't collapsed under their own befuddlement.