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Kilkrazy wrote:The point about vac-formed pieces is when you blow the plastic down onto the form, the side in contact gets all the detail. The other side comes out 'blobby' because of the thickness of the plastic.

GW's suppliers have done the vac-forming on the wrong form. They should have taken a master form off the top of the piece shown in WD, then blown the plastic into it from below. Does this make sense?

It could be a fairly trivial mistake in the chain of making positive and negative moulds and masters.

I understand exactly what you're saying and that was kind of my assessment also. That would essentially mean that this is just a bad batch. What I would hope to see is GW recall all of the units, hand out vouchers or refunds, then re release the product once it's been made / molded properly.

Out of interest has anyone got a pic of the Laserburn piece, as that was the one I wanted the set for?

Kirasu wrote:cancelled my preorder for now

Hope you told them why.

Cancelled pre-orders are one way to force GW to sit up and notice, because it is a matter of sale on credit. Pre-orders express the strength customer satisfaction and anticipatory attention, which is why companies have them. Thus a cancelled pre-order sends a stronger indication than a returned sale.

Furthermore pre-orders require a desposit which GW will be weanting to keep. However as you have an especially strong case to cancel, because your entire purchase attraction for the goods is through the misrepresentative pictures you can say without any room for gw to argue that you would not have purchased had the company presented its stock accurately.

So make sure you get your deposit back, and see GW head office eat a bad statistic. if enough 9and it need not be many) cancel pre-orders or return pre-ordered stock it will do more than any number of letters from HBMC et al. Once the items are released there is some call for caveat emptor, but with pre-release GW have absoluteltly no defence over misleading advertising.


As I said before this needs to go to Trading Standards in the Uk, who can force a product recall, and sometimes do when an item is as thoroughly missold as this one is.

I suggest anyone who bought one of the duff ones (are there any good ones?) should take it back to the shop and ask for a refund.

No sensible shop manager will refuse when shown the difference in quality between the advertised item and the actual item.

If the GW guys are really going to give such a BS answer (like the 1st email was) to an honest question, make it CLEARER for them to understand. Send them a copy of this picture, which points it out for them.



EDITED for new example

Could you do a higher quality version, or at least with readable text?

New picture example posted for clarity

Kinda reminds me of hotel rooms. The pictures look great. Then when you get there it looks totally different.

Pic via Phoenix Forge of the bagged Blastscape...the detail looks absolutely horrid!

http://www.phoenixforge.com.au/pictures/4868/5/2144295-2.jpg

In addition, here's a side-by-side comparison of the "preview" crashed pod piece and the newer Getting Started w/ Planetstrike article.



The pushed-up rock on the right is the biggest indication that the preview shot is NOT a painted example of the actual product.

These are awful. Period.

I have liked all the other Planetstrike terrain releases a great deal, but these are total ass.

GW should be ashamed/embarrassed of both the quality of these and the obvious false advertising, though they are too busy laughing all the way to the bank to care most likely...

The more I look at the pictures of the actual product next to the pictures from the order page on the GW website, the more annoyed I become. My Advance Order for four of these arrived at the local Battle Bunker today. When I get there, I may very well just exchange these Blastscape sets for a full refund. There are plenty of other better GW products coming later this summer that I'd rather have after seeing the quality of this particular item.

The more we learn about this product (how it was advertised and what it actually turned out to be), the more GW comes across as trying to pull something here.

This is really quite sad, and embarrassing, for them.

As someone already noted, they rally were knocking it out of the park on terrain.

Until now.

I still can't wait to hear the 'official' GW response on this.

I doubt that there will be an official reply or statement.

im thinking that maybe that was just a bad batch? id ask 4 your money back...

But will a GW store give you a refund if you bought it somewhere else?

wow this has really pissed me off. Gamers are one of the nicer consumer groups out there AND we must be the most store/brand loyal groups too.

So for GW to sell us this...er....rubbish is really very dissapointing indeed. Their reputation has taken a knock in my eyes.

BUT, they can save the situation with an admision of failer, a recal and refunds. Then it becomes an honest mistake rather than a rip off.

the ball is in their court

This isn't as big a deal as the spraygun so to say, so I doubt they'll do much about it, if anything at all. This is just a limited release after all.

i was very excited to get a set of these to add to my 2 moonscape sets as insta-terrain for my home board. not so excited now.

BrookM wrote:I doubt that there will be an official reply or statement.

QFT, because not enough people will know to be upset and return the item. And there's no way they're going to do a recall or voucher thing, because why should they? I'll personally eat one of the blastscape sets if that happens.

Mine just arrived today and I can add to the confirmation that they are crappy. I'm not very happy about them at all... but I'm guessing it is not a bad batch, but just a cheap product.

The Power Cosmic wrote:

BrookM wrote:I doubt that there will be an official reply or statement.

QFT, because not enough people will know to be upset and return the item. And there's no way they're going to do a recall or voucher thing, because why should they? I'll personally eat one of the blastscape sets if that happens.

The more the word gets out there, the better the chance that GW will 'have' to respond:

http://www.tabletopgamingnews.com/2009/07/16/28371

Keep those cards and letters coming!

Alpharius wrote:

The Power Cosmic wrote:

BrookM wrote:I doubt that there will be an official reply or statement.

QFT, because not enough people will know to be upset and return the item. And there's no way they're going to do a recall or voucher thing, because why should they? I'll personally eat one of the blastscape sets if that happens.

The more the word gets out there, the better the chance that GW will 'have' to respond:

http://www.tabletopgamingnews.com/2009/07/16/28371

Keep those cards and letters coming!

Maybe BoLS will also post this up.

I suppose this bodes trouble for the upcoming battlescape (the crashed rhino with trees)?

LittleLeadMen wrote:If the GW guys are really going to give such a BS answer (like the 1st email was) to an honest question, make it CLEARER for them to understand. Send them a copy of this picture, which points it out for them.

Snipped image

EDITED for new example

To be honest, I think the exhausts are actually painted on, they don't look hollow to me at least.

Redemption wrote:I suppose this bodes trouble for the upcoming battlescape (the crashed rhino with trees)?

No, that one is like the crashed shuttle cast in plastic and attached to sprues, not vac-formed.

BrookM wrote:Maybe BoLS will also post this up.

Good idea. The more that see it, the better.

Wow... absolutely terrible quality. Shocking that they'd let the quality control slip so badly.

As much as I would like to see GW do something about this I really doubt they will for the fact that these are a splash release. They are short printed and when they are gone they are gone, these are not intended for a regular stock item.

SO I bet they will refund the money and cut their loses. My FLGS told me he only got 4 as his stores allocation and they order a good bit of stuff regularly. Was told the GW store got first crack at these and the other shops got allocated what was left over. So these wont be too previlant aroundthe shops.

I have worked at several shops over the last 14 years and seen GW say "just keep it" to hundreds and some times at least a $1,000 worth of product, because it was cheaper to write it off then pay for the return shipping and "restocking" of the misshipped or defective product! I did a stock swap once from a shop with GW and was told the entire swap was going into the incinerator becuase it had older box covers on it and that turning the contents into Bitz or resleeving the poduct cost GW more money than to destroy it.

So with that sort of mind set, like I said before no one should have any issue getting their money back but GW redoing these is a ice cube chance in hell type of thing. I have mine on order at the shop so I guess I will have to take a hard look before I walk out of the shop with them in my hands.

I'm just going to press for a refund, I've got a feeling that the stuff at the store will be more of the same. Though seeing as we're all Dutchmen a refund might be kinda hard, especially if the new kids are manning the till.

Alrighty then....

I am concerned that GW would send this kind of crap....but...I agree that the crashed-pod-thing is of poor quality. Same with the Satellite bit.

But, although many will disagree....I do think the Meteors look.....decent. About a 5/10....

And although there are definitely some false advertisements, and that the quality is nowhere near what GW lead us to believe......Still though, they look like they would be decent when painted.

I don't know, I honestly haven't bought the product, nor have I seen the actual product (I'm heading to my local GW saturday, so I'll take a look) But I would think that they look at least passable when painted correctly?

Once again, I don't know, but I'd like to see one painted, just to see....