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Just tried to place a $50 bits order with him, and got a message saying "You do not meet this seller's requirements".

My question is: can a seller block you from purchasing from them? Because if they can, I believe he did and it's probably because I gave him neutral feedback. A few months ago I made an order, and he marked it as shipped. I figured since it didn't have tracking that it wouldn't be a big deal. Well, after about a week, I messaged him. No response. Messaged him a few days later, and got "well, shipping can take up to two weeks". I got my order three weeks after I paid for it. The feedback I left said "slow shipping, no communication". The real kicker is, he paid for tracking and didn't give me the number.

So, dakka, has anyone else had issues with this seller?

(btw mods, not sure if this is the right section, if not I apologize)

From the ebay stores own FAQ:

"Leaving us negatives. We view that as having been ranked as the worst possible seller on eBay. As such we expect you would never want to accidentally buy from the worst again. Nor do we want to sell to someone who was so obviously been displeased with us and would likely continue to be displeased. You will be immediately prevented from purchasing our items. This is a permanent effect and will not ever be reversed. This also applies to threatening to leave us negatives"

I assume this covers negative comments in a neutral feedback aswell. It is all detailed in their store, if you didnt like how they dealt with your purchase then they dont want you purchasing again

Melcavuk wrote:From the ebay stores own FAQ:

"Leaving us negatives. We view that as having been ranked as the worst possible seller on eBay. As such we expect you would never want to accidentally buy from the worst again. Nor do we want to sell to someone who was so obviously been displeased with us and would likely continue to be displeased. You will be immediately prevented from purchasing our items. This is a permanent effect and will not ever be reversed. This also applies to threatening to leave us negatives"

I assume this covers negative comments in a neutral feedback aswell. It is all detailed in their store, if you didnt like how they dealt with your purchase then they dont want you purchasing again

Thanks, didn't see that... it is kind of childish though. It would be different if I hadn't messaged him and left him the feedback...

I purchased some bases from them with no issue. Shipping was a little long but not horribly so. I guess its shipped by pony express.

I have purchased from them before. They almost always have the bits I want in stock, and ship them faster than any other bits service. I think part of that is I do not live far from where they are being shipped.

I have ordered from them a few times and never has a problem. Shipping time has always been about average for me.

I have never had any problems with the Bitz from them.

They even corrected an issue I had when they sent me the wrong item, and sent the real thing quickly.

Nothing but good experiences with them.

I imagine that the policy is to stop someone from ordering three different small priced items from them, after a bad order, just to leave negative feedback, no matter how the sale of those items went.

I would assume the policy is a method of defending themselves and their reputation, if in the past a customer has not liked their manner of completing buisness then taking that same customer on again is risking negative feedback once more which would effect their reputation. Doing this too many times they end up looking bad when in reality it could have been avoided by refusing to do buisness with that one customer (Which they do via their policy)

I've dealt with Hoard of Bits extensively and I've never had a single problem with them. I consider them one of the best sellers on eBay (along with windowbox/Black Dagger Games and Spikeybits).

The 19th Rule of Aquisition says: Satisfaction is not guaranteed.

Never had a problem with them and, in fact, have an order en route right now. They are entirely within their right to block orders, they can sell to whomever they want, but I'd be surprised if it were just for "neutral" feedback.

Same here: Never had a problem with them, best bits service I know.

Haven't dealt with them personally, but you do have to take into account that neutral feedback is in fact considered pretty much same as giving negative feedback by the community.

Here's one link for "etiquette" (take it with grain of salt)
http://reviews.ebay.com/FEEDBACK-ETIQUETTE-netiquette-POSITIVE-neutral-NEGATIVE?ugid=10000000000079805

One of my favourite bitz shops. They have a huge sortiment and some things are a really good deal.

Never faced any problems.

Never had any problems, it's possible you don't meet a basic option that ebay sellers can check that says "Don't accept bids from X sellers or sellers without X or with X"

I've bought from them, only ever had one issue where i ordered somethign with a pictured base but it cane without a base, they probably would have fixed it had i contacted them but i had a crapton of extra bases around so i never bothered to ask. otehr than that they've been a great vendor

Luide wrote:Haven't dealt with them personally, but you do have to take into account that neutral feedback is in fact considered pretty much same as giving negative feedback by the community.

Here's one link for "etiquette" (take it with grain of salt)
http://reviews.ebay.com/FEEDBACK-ETIQUETTE-netiquette-POSITIVE-neutral-NEGATIVE?ugid=10000000000079805

Wow. Really nice guide. I especially liked this additional guide he made:

Neutral Feedback versus Poking Eyes out with a Stick


Automatically Appended Next Post:
Also, HoB has 99.8% feedback on almost 100,000 transactions in the last year. That's a pretty good rating.

baritowned wrote:Just tried to place a $50 bits order with him, and got a message saying "You do not meet this seller's requirements".

My question is: can a seller block you from purchasing from them? Because if they can, I believe he did and it's probably because I gave him neutral feedback. A few months ago I made an order, and he marked it as shipped. I figured since it didn't have tracking that it wouldn't be a big deal. Well, after about a week, I messaged him. No response. Messaged him a few days later, and got "well, shipping can take up to two weeks". I got my order three weeks after I paid for it. The feedback I left said "slow shipping, no communication". The real kicker is, he paid for tracking and didn't give me the number.

So, dakka, has anyone else had issues with this seller?

(btw mods, not sure if this is the right section, if not I apologize)

they are slow because they have tons of orders and lots of emails to reply to.

you got your gak. as long as it shows up and is in decent condition you really have nothing to complain about.

good for them to slam the door. buyers have too much power as it is and this is coming from someone who buys stuff all the time on ebay.

I've never had a problem with them.

And I have ordered tons of stuff from them. Always get my order in a couple days, I think they are in Virginia USA so only a couple hundred miles from me. Always leaves me good feedback too.

Use them all the time, Spikey bits is a nice alternative if you're blocked from Hoard... not quite the inventory, but very good

Wow, that netiquette feedback guide is pretty funny . Although a bit out of date (created in '05, although since updated). I don't think it's possible to leave retaliatory feedback now, is it? (He mentions the practice...)

Also all good experiences (although virtually zero real communication, as with most big sellers nowadays...) with hoard o' bits from me.

I haven't used them, but that policy seems childish. I can understand that they don't want negative feedback, but at the cost of losing a potential returning customer? That's ridiculous imo.

People who leave negative feedback are rarely returning customers. They probably aren't losing much.

I bought an Arachnarok body in January and had it shipped to Australia. Received it in two business weeks. My experience was extremely positive.

Red Comet wrote:I haven't used them, but that policy seems childish. I can understand that they don't want negative feedback, but at the cost of losing a potential returning customer? That's ridiculous imo.

Not really. First, those giving negative feedback are rarely returning customers. Second, even if they were to come back, are they worth the effort?
That policy is very good way for Ebay business to 1) make sure their negative feedback stays low 2) concentrate their efforts on "better" customers.

In my previous work we had a client who were generally PITA. Always wanting discounts, not planning their systems properly so when they were configured there always were surprises, always wanting projets done short timetable. Margins from their projects were low to non-existent and stress levels from having to deal with them high.
Now, we were strapped for manpower at that time, so in retrospect, we'd have been far better off by not having them as clients at all.

Tl;dr:
Losing poor client can be a good thing for business. Especially if the resources of the business is already stretched thin.

I'm not mad about it, just a little frustrated. I would have been fine if he had communicated better, but that is what killed it for me. I use windowbox and spikeybits for 99% of my bits orders, and they always message me back within hours. They both also manage to get items to my house within two days, so I can have it in-hand and ready by the weekend when I am gaming. The only reason I was trying to buy from hoard is because he has a wider selection of vehicle bits than the other two, and I'm in the planning stages for some heavy conversions.

I'm sorry, but what he is doing is like Wal-mart turning someone away because they don't agree with how wally world does business with the chinese.

baritowned wrote:I'm sorry, but what he is doing is like Wal-mart turning someone away because they don't agree with how wally world does business with the chinese.

No, it is like Wal-mart turning away someone who complains about their service. Most business, internet and B&M, have the right to refuse service to anyone.

Had no problems with them, one of the best bitz shops out there

Melcavuk wrote:From the ebay stores own FAQ:

"Leaving us negatives. We view that as having been ranked as the worst possible seller on eBay. As such we expect you would never want to accidentally buy from the worst again. Nor do we want to sell to someone who was so obviously been displeased with us and would likely continue to be displeased. You will be immediately prevented from purchasing our items. This is a permanent effect and will not ever be reversed. This also applies to threatening to leave us negatives"

I assume this covers negative comments in a neutral feedback aswell. It is all detailed in their store, if you didnt like how they dealt with your purchase then they dont want you purchasing again

In other words: "Because we screwed up and failed you as a customer, instead of fixing the issue that led to your complaint we will instead never do business with you again so you can't complain our problems publically and so we can act like whiny little school girls."

I generally don't go back when I leave a negative for someone, but I only do so in the most extreme circumstances. I never get an item and no communication then I definitely leave a negative. I get no communication, but quickly receive the item is a positive for me. No communication and slow shipping can get a neutral from me because as long as I am kept in the know shipping delays don't bother me, and as a seller I know how completely simple it is to send a quick notice message through ebay. Heck I send shipping delay notices out within a couple days if I can't get the item sent immediately and when I sell I usually sell a ton of items as once. I don't buy into the they have a lot of orders so things are slow. If that is the case then hire someone else to respond to emails just saying, "It'll be on its way soon, sorry for the delay" goes a long way towards making sure that feedback at the end is a positive one.

Skriker


Automatically Appended Next Post:

baritowned wrote:Just tried to place a $50 bits order with him, and got a message saying "You do not meet this seller's requirements".

My question is: can a seller block you from purchasing from them?

The answer is "Yes a seller can set requirements for bidders." These requirements range from limiting based on the number of unpaid item strikes you have on your account through completely blocking you as a bidder period.

Skriker