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Graf, try call the number with out the leading zero, that should do the trick. Try the numbers below:

For online customer service, telephone: (+44) 1623 238 919
For the physical store, telephone: (+44) 1623 629 425

And please post if you have any luck in getting hold of them!

Headshock wrote:
Graf, try call the number with out the leading zero, that should do the trick. Try the numbers below:

For online customer service, telephone: (+44) 1623 238 919
For the physical store, telephone: (+44) 1623 629 425

And please post if you have any luck in getting hold of them!

I don't think ANYONE's had any luck getting a hold of them!

Whoops, misread the post from Graf.

Sry my bad, read the post as if "number was non existent".

My experience with Maelstrom has always been poor, they never seem to have anything I want in stock, and when I've chased up orders(whether it's been 3, 4 or more weeks) they've given the same response 'it's been ordered and will be in stock by the end of the week', which in other words means 'we didn't place our order till you chased us about it, so we've now done what we should have done in the first place and ordered it'.

They gave me a bunch of excuses, including 'it's the suppliers fault, they're very slow to send out orders', so passing the buck onto others, and damaging their reputations. And my order is still 'processing' two months on...

@scipio.au damn, I missed your Mierce Thread,( I do have problems with the Forum Search function as it only returns the 1st page of results, as soon as you click anyother page it displays an error, it's annoying because we are breaking the Forum rules alot on checking for previous posts). But your point is noted, mea Culpa.

Well anyway that e-mail is interesting eh? How many times and to how many different places has the Warehouse moved? Must be like the Tardis and keep warping about hence the lack of an up-to-date stock inventory.

It's not hard is it, stuff comes in, update your stock inventory/ Database / Matrix / Excel spreadsheet etc, Then place on the shelves! yes it's a dull-as-sh*t job but it doesn't mean it's not important. If you don't know where all your stock is, and at what level how can you know your position, exposure and keep accurate books? Lack of professionalism and Business acumen.

 mwnciboo wrote:


It's not hard is it, stuff comes in, update your stock inventory/ Database / Matrix / Excel spreadsheet etc, Then place on the shelves! yes it's a dull-as-sh*t job but it doesn't mean it's not important. If you don't know where all your stock is, and at what level how can you know your position, exposure and keep accurate books? Lack of professionalism and Business acumen.

No, it isn't hard.

But, look at it this way. If your customers are happy to wait and accept bone idleness what would you do? maelstrom have always been slow, with a reputation for it, and yet customers keep/kept flocking back.
I still nearly fall off my chair when I read that buyers have waited x amount of MONTHS[b] for an order to be fulfilled.

obviously a company which cares will spend on better CS, but Maelstrom either don't care or don't want to stump up the cash (which apparently they don't have).

Looking at what has gone on recently Maelstrom are clearing the decks and will either comeback in a different format or will die completely with EOTS being their main front.

Headshock wrote:
Whoops, misread the post from Graf.

Sry my bad, read the post as if "number was non existent".

No, you read it right. I edited it as I realised my error just after I posted!

My missus and I are going into the bank tomorrow to see about getting the money back that way as we used her Visa via Paypal (and there Paypal dispute thing is very specific in its options).

 Mr. Burning wrote:

But, look at it this way. If your customers are happy to wait and accept bone idleness what would you do? maelstrom have always been slow, with a reputation for it, and yet customers keep/kept flocking back.

My Maelstrom orders have always been faster than my Wayland orders.

Maelstrom Games was my online store of choice, its sad to see it in such straights.

 Mr. Burning wrote:


No, it isn't hard.

But, look at it this way. If your customers are happy to wait and accept bone idleness what would you do? maelstrom have always been slow, with a reputation for it, and yet customers keep/kept flocking back.
I still nearly fall off my chair when I read that buyers have waited x amount of MONTHS[b] for an order to be fulfilled.

obviously a company which cares will spend on better CS, but Maelstrom either don't care or don't want to stump up the cash (which apparently they don't have).

Looking at what has gone on recently Maelstrom are clearing the decks and will either comeback in a different format or will die completely with EOTS being their main front.

QFT I don't accept bad customer Service, I think me and you are very similar in this regard.... Moving on from this slightly, HMRC are always interested in this kind of thing especially when a company shifts assets around or tries to kill off bad debt and save any/ squirrel away/ any valuable assets in a new company. You know the old, sell the good stuff to yourself for 1p in a new company, leave all the debt with the old company type approach. It's all good, till the Tax man clicks you haven't paid Capitol Gains Tax on these Assets or doesn't get the payment for Corporation TAX , VAT or things like Bonded Warehouses etc are compromised. The TAXMAN, quite rightly, gets pretty nasty when he is expecting Income...

Update on my own situation, which hopefully should give heart to anyone still waiting. Order I made last Friday (about £50 worth of Gamezone and Scibor dwarves, bought at 50% discount) have now been posted to me.

Glad I took the gamble now as I got a bloody good deal, although in light of the posts above I wouldn't recommend using the special offer price for anything that is out of stock.

I'll just chip in as well.

Ordered Thursday and everything came on Saturday (found the package in my utility room today!)

To keep with the negatives, the box they came in is overly large, that's where their money is going!

But, no, they delivered, my gamble paid off. And it's my first punt on Scibor. I'm pretty impressed.

Scibor models do seem to be the real winner out of this.

 The Plastic Surgeon wrote:
I just want my refund on the first big order and for my 2nd big order to be packed and sent...

When did you place those orders Makaleth?

In addition to this, the 2 packing are now posted. 1 more to go!
And yes, I would order again if the sale is back up.

Update.

They've split my orders left right and center due to out of stock items.... items that were LISTED as IN STOCK!

*facepalm*

I've now got half of the order that I have requested 6 times to be cancelled and also have an outstanding Paypal Claim against listed as dispatched and half of the 3 orders that I DO want listed as dispatched.

This is going to be an absolute MESS to clear up.

I'm just going to sit tight, see what comes in the mail, hopefully I still get my Paypal Claim through AND the rest of my orders that I used VISA for.

If I get my claim, I'd offer to send the stuff from the first order back at THEIR cost.

This is atrocious

Has anyone else started to notice a correlation here between people ordering from RoW territories (NZ & Aus) and those not receiving their goods?

Mr Burning and Compel what Scibor stuff did you get? I was in a similar boat of being tempted by them for some time, but being put off by the price tag..

I picked up 3 Scibor "Roman Legionaires" for 20 quid. Seemed a fair price for what are basically character models.

The fact I can use them for basically a custodes squad is just a happy coincidence.

I had bought a model and painted it up recently, it's pretty neat.

Just received my first order from the recent sales, yesterday I received the shipping notification for my second order (placed 2 working days before).

May have been lucky that everything remained in stock, however I did specify in my order to refund to "my moneyback" any items not in stock rather than delaying the order.

Maelstrom have been great for Aussies, I intend to keep supporting them. I hope (for their sake) that they don't go under.

I agree Yonan... my annoyance here is the feeling that the GW embargo was part of this issue.

Well, Sweden is supposedly unaffected by the embargo, and I'm still waiting. Halfway through my second month I believe. Ho hum.

 The CF wrote:
Well, Sweden is supposedly unaffected by the embargo, and I'm still waiting. Halfway through my second month I believe. Ho hum.

More precisely, the loss of cashflow from such a large chunk of business being removed meaning that they couldn't restock at the same pace (and started chasing sales).

I wrote them an email three days ago to cancel my outstanding items, as

a. the wait of 10+ weeks for a common item is ridiculous

b. I don't appreciate being lied to ("we'll get the item end of the week and will ship it, honest...") - that was 4 weeks ago, btw.

So far, no reaction from them, which means I will file a grievance with VISA to try to get my money back.

What bums me out the most is that they obviously and self-admittedly are having problems with their cash flow, but still promote sale after sale, for which they obviously have no stock.

 IK-Painter wrote:
What bums me out the most is that they obviously and self-admittedly are having problems with their cash flow, but still promote sale after sale, for which they obviously have no stock.

They're not accepting orders for things not in stock.

 Pacific wrote:
Has anyone else started to notice a correlation here between people ordering from RoW territories (NZ & Aus) and those not receiving their goods?

Mr Burning and Compel what Scibor stuff did you get? I was in a similar boat of being tempted by them for some time, but being put off by the price tag..

Celtic marines for me, pacific, very nice and crisp, should be a joy to paint up. The bases are pretty cool too.


Automatically Appended Next Post:

 Makaleth wrote:
I agree Yonan... my annoyance here is the feeling that the GW embargo was part of this issue.

Maelstrom have been caught up in a deception of their own making, thinking the sun would never set on their GW RoW sales. Relying on this as a primary revenue stream whilst ramping up other projects such as a 'new warehouse', gaming space and a range of miniatures drained their cash so the rest of their business suffers.

Its a downward spiral.

 Yonan wrote:

 IK-Painter wrote:
What bums me out the most is that they obviously and self-admittedly are having problems with their cash flow, but still promote sale after sale, for which they obviously have no stock.

They're not accepting orders for things not in stock.

Then they should really stop listing them. Even if I felt inclined to risk my money, it's not much fun sifting through page after page of out of stock everything, hoping for a solitary line of green.

OK, one of the orders I placed on the 5th October got changed to packing a couple of days later, then went back to processing. A week later it went back to packing, and I have received the dispatch e-mail on the 15 October - so assuming it turns up, I'll be happy.

My other order placed at the same time is still showing as processing, and I really don't know about this one. It was for Army Painter paints, that were in stock when I ordered, but most are now showing as limited availability. I'll carry on waiting as I was just using up a small amount of cash back I had, and I'm not desperate for them anyway.

The order, which was placed on 09/10/12, went into packing mode this morning. All items were "in stock" when the order was made.

 Yonan wrote:

 IK-Painter wrote:
What bums me out the most is that they obviously and self-admittedly are having problems with their cash flow, but still promote sale after sale, for which they obviously have no stock.

They're not accepting orders for things not in stock.

Well they obviously are as they've split my orders of items that were listed as IN STOCK.

Not happy with lack of communications (ignored), not happy that I'm being lied to (regarding stock)

Tried calling them again today. First time I called the number was busy and now there's no answer. It's likely that the busy line was another person trying to get through, too, rather than a phone convo, but hey ho.

 Graf Hagin wrote:
Tried calling them again today. First time I called the number was busy and now there's no answer. It's likely that the busy line was another person trying to get through, too, rather than a phone convo, but hey ho.

nah sadly man they have not been picking up the phone for over a week.

It is pretty disgraceful!


My order is still on processing despite being promised almost a week and a half ago now it would be sent "the next day" so like many others I was basically lied to


Tried to phone so many times/email etc but nothing, it is just left to ring






going to claim it back via the bank/VISA

I am sorf of optimistic in this regard and my feeling is that the service will be as usual - they will send the stuff with really overstretched delay (as usual), but eventually they will send it. We all have got used to Maelstrom issues and came back again and again because of their huge sales discounts, being pretty much aware that stuff listed as "in stock" is not always in there and we would have to wait a couple of weeks at its best. The longest delay ever I've had with them concerned pre-orded of first Finecast products and it took a couple of months for them to ship it. I am almost sure that although my first order went into packing, most probably it wont be shipping for week now until they get another bulk of parcels, and my biggest concern is if they will screw the contents again, who is going to remedy this situation. But I hope they wont send me items that I did not order just because that the packing guy was in a hurry....