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Please keep this thread on topic to Maelstrom. You can start a different thread to discuss Wayland. (There may be a Wayland thread already.)

There is: http://www.dakkadakka.com/dakkaforum/posts/list/488577.page

rich1231 wrote:


Yannis

Your dispatch email should have had a pdf attached. Can you please look for it please as we want to make sure that the emails get to where they are supposed to be and are as informative as possible. I can see it left our systems. Which detailed exactly what had been out of stock rather than having you have to raise a ticket, which is frustrating for you and also uses up resources of ours better used elsewhere. We have 14,000 odd lines we list. Since our stock check at the beginning of October we have found 58 discrepancies or miscounts (that's accurate as i see the data as its updated). I am certain there are more but we are human and really do spend an awful lot of effort trying to make sure that the stock levels and due dates are as accurate as possible. However this isnt the issue with your order.

I have investigated your order though, and the issue is actually my fault. I saw your post about your order and thought I'd make sure I put it into a priority queue. It turns out that the queue I thought was priority in fact isn't and meant "payment waiting to clear". I can't blame my staff or stock levels, this is me simply not realizing that the queue meanings were different to what I had understood. Whilst it was in that queue, another order was allocated the stock. I know isn't a consolation for you but it was my error that caused your frustration. I have had the queues renamed now to text rather than numbers so that it doesn't happen again.

Again sincere apologies for my mistake.

Hi Rich
I must admit that I missed completely the pdf thing. That happened cause I first got the dispatch emai on my phone, then visited my order status on your page, saw that it was completed and I relaxed. After I got the Paypal refund notice I opened my email again but never occured to me to check the invoice cause I thought that it would say the same as the online order form. So in all honesty I admit that the information I needed (which item is missing) was provided by you and I missed to see it.
BUT.. this doesnt change the most vital subject.

Why nobody notified me thus giving me the chance to order something else? I mean if I was a shop I would like to give some options and hopefully get the original sum if not more.

I really appreciate that you intended to give priority to my order, even if this didnt finally happened. What matters is the good intention. I didnt mind waiting 2 days for the order to clear. What I mind is that I had to order the item I wanted through ebay, thus costing me extra shipping and offcourse double going into the post office cause lately they dont deliver medium to big parcels if they are not signed for (has to do with cutting down expenses). As I said per unit the ebay seller offers cheaper shipping, but cannot do that for bulk and thats where you enter. Messaging me before the refund would result in ordering a box of infantry or another box of mercenaries, I was saving for later buys and returning soon for the mounted men at arms. Which I think would be better for you. Aint I right?

Yannis, can we take this over to our thread please.

rich1231 wrote:
Yannis, can we take this over to our thread please.

Sure, I hope a mod can help in transporting the conversation

Sorry Mods

So does anyone know what the next step is with Maelstrom? Are we just waiting for Wayland to wind them up and we have to wait and see what happens? (sorry to mention Wayland again! )

Wayland has nothing further to do with this.

Wayland are the one's who bought the big debt so in theory they should be able to let us have a timescale for any court dates / appointment of administrators. I'm just wondering how long we have to wait before anything real happens.......

Man, reading through this thread makes me thank my lucky stars that I have Miniature Market here in the States. Sorry for everyone affected by this fiasco though.

 SoulDrinker wrote:
Wayland are the one's who bought the big debt so in theory they should be able to let us have a timescale for any court dates / appointment of administrators. I'm just wondering how long we have to wait before anything real happens.......

So you guys didn't get your miniatures?

 SoulDrinker wrote:
Wayland are the one's who bought the big debt so in theory they should be able to let us have a timescale for any court dates / appointment of administrators. I'm just wondering how long we have to wait before anything real happens.......

You have a year or so to wait before an administration is fully resolved, though there might be so correspondence between now and then to creditors and debtors.

When that time is up you will find that the administrator will take their not inconsiderable fee followed by the HMRC then the big debts (Simple/WG @ £100k out of £500k so there are other biggies - GW?) finally the customers will get their turn to divvy up the last pot. The last pot will probably be £0. Also looking at the way the assets have been transferred out there probably wont be much/anything for the bigger debts.

The best and most sensible recourse is through a credit card provider (it's why we pay the fees!) and/or PayPal.

However it's worth remembering that mierce miniatures may well be pulled back in and sold as an asset of maelstrom by the administrators which would help increase the pot to be divvied up.

That seems a fairly large assumption to make at this point, UBT.

 Dysartes wrote:
That seems a fairly large assumption to make at this point, UBT.

Given Mierce's heritage it's not that big a leap. It's difficult to look at Mierce's and EotS's creation as anything other than asset stripping of Maelstrom before the gak hit the fan.

 George Spiggott wrote:

 Dysartes wrote:
That seems a fairly large assumption to make at this point, UBT.

Given Mierce's heritage it's not that big a leap. It's difficult to look at Mierce's and EotS's creation as anything other than asset stripping of Maelstrom before the gak hit the fan.

At this point, George, we don't have access to any actual knowledge of how the transaction was handled, so we have no knowledge of whether it was above board or not.

To make the assumption, and therefore possibly raise people's hopes of compensation if they lost out, seems irresponsible at best.

EotS seems more likely that Mierce to get pulled back in, but that's just a guess.

I just got a mail from Mierce Miniatures saying that they've shipped my order (albeit to the wrong address...), so I guess that's some positive things in all this mess.

Yup, I got similar emails on the 27th; I'll believe it when I see it, though

I love seeing the comments on here
I'm sorry for the people that got stung by maelstroms demise
But I don't see anyone thinking about the people that worked for mg
Since wayland games brought the debt that caused all this
Adam lad in shop gone
Warehouse down to two staff
Bar staff down by two
Events team of 1
By my reasoning that's about between 8 and 12 out of work this side of Xmas

You may of noticed I've not mentioned Gary Moore
Who had to leave. Maelstrom because of been a sex pest to the young female members of staff
And been a bully to the young lads who worked there .

This is the main reason in my opinion most of you have suffered
1 whilst Gary ran events at mg they never made a profit
Which slowly began to build a debt

2 Gary advice was the cause of the battlefront And gw

3 strange Gary left mg then appeared at wayland and somehow they get wind of robs debt
I wonder
4 then wayland buy the debt. Before rob could pay it off and put boot in Hoping to get eye of the storm

I can understand people been unhappy about losing there money hopefully you can get it back from bank or paypal

But the long term effect of this has on the uk gaming scene could be more than just a e stores demise
especially as wayland games haven't made there intentioned clear
Are they planning to take over or close

Worst possible effect
Possibly the best events location in uk will close or get took over by wayland
If this happens
Back to the days of holding events in sports halls or similar places
Competition for places at other gaming centers will become higher
If wg get it prices may rise

Best hope is some of us take a chance on eots buy tickets for events
Try a order or two using safe method of payment

Some info from either rob at maelstrom or a spokesmen for wayland would be nice

Troll1 wrote:
I love seeing the comments on here
I'm sorry for the people that got stung by maelstroms demise
But I don't see anyone thinking about the people that worked for mg
Since wayland games brought the debt that caused all this
Adam lad in shop gone
Warehouse down to two staff
Bar staff down by two
Events team of 1
By my reasoning that's about between 8 and 12 out of work this side of Xmas

You may of noticed I've not mentioned Gary Moore
Who had to leave. Maelstrom because of been a sex pest to the young female members of staff
And been a bully to the young lads who worked there .

This is the main reason in my opinion most of you have suffered
1 whilst Gary ran events at mg they never made a profit
Which slowly began to build a debt

2 Gary advice was the cause of the battlefront And gw

3 strange Gary left mg then appeared at wayland and somehow they get wind of robs debt
I wonder
4 then wayland buy the debt. Before rob could pay it off and put boot in Hoping to get eye of the storm

I can understand people been unhappy about losing there money hopefully you can get it back from bank or paypal

But the long term effect of this has on the uk gaming scene could be more than just a e stores demise
especially as wayland games haven't made there intentioned clear
Are they planning to take over or close

Worst possible effect
Possibly the best events location in uk will close or get took over by wayland
If this happens
Back to the days of holding events in sports halls or similar places
Competition for places at other gaming centers will become higher
If wg get it prices may rise

Best hope is some of us take a chance on eots buy tickets for events
Try a order or two using safe method of payment

Some info from either rob at maelstrom or a spokesmen for wayland would be nice

I'm guessing no-one actually cares about that though? I don't live anywhere near Maelstrom, and I don't play in events, so I don't care about that either, and I'm guessing neither did a lot of their customers. All people wanted was what they ordered, not to have their money, for all intents and purposes, stolen. I never had any problems with Maelstrom, I had a few orders with them and they arrived within 10 days/2 weeks.

I noticed you didn't mention the people who have lost there jobs through other peoples bad management
Or there families who are looking at a bleak Xmas

But then from your post you sound a bit of a self centered xxxx like many of the other people who post on this site

What can be said to that sort of opinion
I know

Self self self self self !!!!!!!!

Troll1 wrote:
I noticed you didn't mention the people who have lost there jobs through other peoples bad management
Or there families who are looking at a bleak Xmas

But then from your post you sound a bit of a self centered xxxx like many of the other people who post on this site

What can be said to that sort of opinion
I know

Self self self self self !!!!!!!!

Again, not my problem. When you order something online all you want is what you paid for, within a reasonable amount of time. Is it my fault it was badly run? no. Is it my fault someone gets sexually harassed, or bullied? no.

I understand that people will be affected by them closing but, again, how's that my problem? We're all going through tough times

Troll1 wrote:
I love seeing the comments on here
I'm sorry for the people that got stung by maelstroms demise
But I don't see anyone thinking about the people that worked for mg
Since wayland games brought the debt that caused all this
Adam lad in shop gone
Warehouse down to two staff
Bar staff down by two
Events team of 1
By my reasoning that's about between 8 and 12 out of work this side of Xmas

You may of noticed I've not mentioned Gary Moore
Who had to leave. Maelstrom because of been a sex pest to the young female members of staff
And been a bully to the young lads who worked there .

This is the main reason in my opinion most of you have suffered
1 whilst Gary ran events at mg they never made a profit
Which slowly began to build a debt

2 Gary advice was the cause of the battlefront And gw

3 strange Gary left mg then appeared at wayland and somehow they get wind of robs debt
I wonder
4 then wayland buy the debt. Before rob could pay it off and put boot in Hoping to get eye of the storm

I can understand people been unhappy about losing there money hopefully you can get it back from bank or paypal

But the long term effect of this has on the uk gaming scene could be more than just a e stores demise
especially as wayland games haven't made there intentioned clear
Are they planning to take over or close

Worst possible effect
Possibly the best events location in uk will close or get took over by wayland
If this happens
Back to the days of holding events in sports halls or similar places
Competition for places at other gaming centers will become higher
If wg get it prices may rise

Best hope is some of us take a chance on eots buy tickets for events
Try a order or two using safe method of payment

Some info from either rob at maelstrom or a spokesmen for wayland would be nice

Someone has an axe to grind.

Staff losing their jobs is Maelstrom, and its owners, fault. The buck stops with Rob Lane.

ou may of noticed I've not mentioned Gary Moore

A non entity as far as maelstrom not fulfilling customer orders and maelstroms failure to communicate with customers. You would haev been right not to mention him at all.

Why should the people who have caused this mess escape without any comment
The axe I want to grind is this mess created by a few people has affected more people than the ones on these pages who have lost money

If i wanted to grind more I could but all I wanted was for some of you to look at the bigger picture
And the future effects this mess will have

If not been a self centered xxxx is a crime I'm guilty as charged

Troll1 wrote:
Why should the people who have caused this mess escape without any comment
The axe I want to grind is this mess created by a few people has affected more people than the ones on these pages who have lost money

If i wanted to grind more I could but all I wanted was for some of you to look at the bigger picture
And the future effects this mess will have

If not been a self centered xxxx is a crime I'm guilty as charged

You're a pretty poor troll, you seem to be winding yourself up.

Businesses close, they get taken over by bigger rivals, that's life.

And self centred? Why's that a bad thing? We're in a recession and have to look after ourselves because no-one else will

So you think been self centered isnt a bad thing your perents should be so proud

As for bigger rivals taking over smaller ones true that's life
My point is 53 pages of seeing people winging over a few lost pounds
where I've not seen one post of how this effects the people that relied on them for a income

And yes the fault lies with the people in charge both at maelstrom and wayland to who this hobby is nothing but money
As for bad troll whatever

I'm sorry but trolls post sound very much like a smear attempt against wayland and the greater community. This could even be rob lane himself posting for all we know.

The important thing is we all just put him on ignore and make sure no ones pays any money into any of the businesses rob lane has started up in place of his failed ventures. There is still the administration to take place and it is entirely possible that any money placed with these companies will be lost.

Troll1 wrote:
So you thing been self centered isnt a bad thing your perents should be so proud

As for bigger rivals taking over smaller ones true that's life
My point is 53 pages of seeing people winging over a few lost pounds
where I've not seen one post of how this effects the people that relied on them for a income

And yes the fault lies with the people in charge both at maelstrom and wayland to who this hobby is nothing but money
As for bad troll whatever

They are actually, but that's besides the point.

This thread isn't anything other than bad experiences with Maelstrom, that's it. There are probably tons of other things not mentioned on this, doesn't mean people don't care, like you specifically mentioned tournaments and stuff not being as widespread because of Maelstrom closing. That's why I said not many people probably don't give a crap.

I'm curious to know why you're so fervently against Wayland?

From: Troll1
To: UNCLEBADTOUCH
Date: 2012/12/09 20:25:57
Subject: Your post
I'm not rob lane although I know him
And believe me rob and myself haven't spoken in two years because of some of his actions and decisions
As maelstrom grew rob changed he had people telling him he was so good and couldnt do anything wrong unfortunately he believed Them
Then again who are you
Do you work for wayland or are you Gary Moore

Just thought I would leave this here ;-)

I understand your reluctance to support the eye but it's a shame to see it close which it surly will if it dosnt get support
If it came in the shape of wayland so be it better that than it close as for been rob lane no thanks !

Troll1
To: UNCLEBADTOUCH
Date: 2012/12/09 20:38:04
Subject: Pm
The idea of a pm speaks for it's self
I see you didn't answer my question who are you


Well you put someone on ignore and this is the thanks you get. Well I guess this speaks to the individual in questions character, needless to say this is now a matter for the mods as I don't see the need to post any further communication from this individual.