Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!

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**Dr Mathias**

It's not a big surprise to hear Cerci orders are getting shorted considering the shift in box contents from what was originally outlined in the KS. With the CMON/SP split there was bound to be a packing problem.

It's also likely CMON hasn't realized that they needed almost double the number of Belles and Pacers and haven't made enough to fulfill the KS. It would be great if Soda Pop and CMON made an annoucement about what is appearing to be a consistent packing issue.

**Bioptic**

I didn't think that the box contents had shifted (since the campaign ended, anyway). The KS Cerci starter is completely different to the retail starter, however! Not a single overlapping model. So it's possible that these were assembled by a different team/process

Hopefully, the European packages being assembled in China is going to result in fewer rather than more of these issues! I'm not exactly hopeful though, given that Sodapop had to fly someone out there to supervise, after initial concerns with the packing there!

**Dr Mathias**

Bioptic wrote:
I didn't think that the box contents had shifted (since the campaign ended, anyway). The KS Cerci starter is completely different to the retail starter, however! Not a single overlapping model. So it's possible that these were assembled by a different team/process

Right, I meant that the retail boxes don't align with the original KS offerings in an easy to pack way. Bound to be problems.

**Alpharius**

I guess?

But after the complete screw up that is this campaign, I would've expected more care to be taken now, when it is FINALLY shipping...

**Sining**

So still not shipping to anywhere other than America? Really??

**Wehrkind**

I am in the States and haven't gotten shipping information yet, so it is possible they are just barely shipping to America even. So don't feel left out

**Sinful Hero**

I'm only guessing, but I assume they're starting with the simplest orders. SDE only, single faction starters, and such.

**Alpharius**

And there may be a significant delay now that the CERCI packing problem has come to light...

**DaveC**

A number of people are reporting that when they contacted CMoN over the Cerci issue they have been told to contact SPM directly to sort it out. Talk about not giving a damn, throw it out the door and be done with it then let SPM deal with the fallout. They really have no reason to get it right if they don't have to sort it out. CMoN are responsible for this to the end whatever has happened between them and SPM in the meantime. They ran the KS they took the money, now deal with the issues.

**Sinful Hero**

DaveC wrote:
Revised by DaveC.

I think you might need some more punctuation there, but I believe I get what you're saying.

CMoN just wants to be done with it, consequences be damned. There must be some sort of bad blood going on there.

**DaveC**

Sinful Hero wrote:

I think you might need some more punctuation there, but I believe I get what you're saying.

Sorry yeah I just read it again and rewrote parts of it

**lucasbuffalo**

Sinful Hero wrote:
I'm only guessing, but I assume they're starting with the simplest orders. SDE only, single faction starters, and such.

I had my shipping info on the 9th an I ordered a "Clean sweep" (basically everything).
Now, however, while my package was supposed to arrive yesterday it now says "incorrect address-recipient moved."
Problems that follow:
A. I did move, but to another apartment number in the same complex
B. I changed my shipping address to my place of business rather than my apartment almost a month ago. Well before shipping info.
C. The shipping number in the email is a fed-ex shipping email, and I can click a link and view it on their site, but the number itself is incredibly long. Have called Fedex twice, and in spite of explaining that I have the package's tracking info on their website now, they say it's an invalid tracking number and they can't assist me in any way.

This is by far the worst Kickstarter experience I've had from A to Z.

**Alpharius**

DaveC wrote:
A number of people are reporting that when they contacted CMoN over the Cerci issue they have been told to contact SPM directly to sort it out. Talk about not giving a damn, throw it out the door and be done with it then let SPM deal with the fallout. They really have no reason to get it right if they don't have to sort it out. CMoN are responsible for this to the end whatever has happened between them and SPM in the meantime. They ran the KS they took the money, now deal with the issues.

And of course I picked Cerci as one of my factions.

I too wish to be done with this one!

Hopefully CMON and/or Soda Ninja makes an announcement soon!

**cincydooley**

So how much did everyone buy in for. Remorse time.

I'm in for 4 factions, all the bonuses for those four, the cosplay figs, and the SDE figs.

**Wehrkind**

I think I am only in for 200-250$. I just got two factions and a few Noh add ons, fortunately.

**Alpharius**

Too damn much, most likely.

I don't like to think about it.

I just try to focus on Kingdom Death and Mierce stuff...

**Dr Mathias**

Everything Cerci related, plus the Black Diamond starter that came with the Savior pledge. I think I may have popped for a set of boost tokens in addition to the one in the pledge, its hard to say at this point because the pledge manager appears to list things like the lithograph which was included with savior as I recall, but doesn't list other things included.

If I end up with two sets of tokens I'm going to have so much scatter terrain I'll be able to do a 4x6 cargo hold. I have Hirst Arts, Antenociti, Deadzone, Ainsty, plus Maki when it arrives... pretty ridiculous.

**lucasbuffalo**

As above, I got every faction and almost every add-on.

**Alpharius**

I eventually ended up with everything except Doctrine.

I got suckered by test shots and resin masters, I guess.

Never again!

**OrlandotheTechnicoloured**

I would think that complaints direct to KS itself if the cerci issue persists and CMON don't sort it out might actually work quite well,

CMONs name is on the KS, and KS will not want their platform tarnished for what they will see as a trivial issue

and CMON will not want to risk loosing access to KS

(but I would not be surprised if the CMON customer service agents don't actually know that they ARE meant to be dealing with mispacks)

**DaveC**

update - so now they are handling any errors? someone needs to speak to the customer support team then.

Shipping is officially underway from the US warehouse! We're getting as many packages out from the warehouse every day as we can. Currently we have two teams packing orders. One team is packing all of the largest orders first, and the other team is packing all the smaller orders first. This way we're getting as many boxes out the doors a possible, by moving out smaller, simpler packages, and making sure our best customers are getting their boxes as soon as possible. From previous experience this also benefits orders that fall in the middle as both teams tend to handle those orders at the same time and everything moves a bit more quickly.

However, due to the size of this Kickstarter and the complexity of each order, we do expect it to take some time to get out every order. Some backers have already received tracking numbers, and we will be sending out more tracking numbers each day as boxes are picked up from our warehouse.

Orders for both EU and APAC are being packed at the factory right now. We will keep you updated once packages are on their way to the EU and APAC begins shipping.

It has come to our attention that some orders that have already shipped from the US warehouse were missing the base inserts packs that should have been bundled in each faction. Due to an error these items were not included on our original shipping manifest, but this has been corrected, and will not be an issue for future shipments. We're also working with our APAC and EU shipping partners to make sure this isn't an issue when those orders ship.

We're making it a priority to fix this issue now, and get the missing base inserts to backers who have already received their packages. So as one team continues to pack and ship backers packages, another teams is packing the missing base inserts. This should result in backers receiving the base inserts very soon.

It has also been brought to our attention that some models were not included in the Cerci Speed Circuit Starter, and backers who are missing these items will be receiving them with their shipment of bases.

Because these issues have been caught early in the shipping process, they only affect a small amount of orders and we've begun packing the missing items today.

As with any large scale projects, or miniature game products there are occasional mistakes or defects. Things like miscasts, missing pieces, or damages will be handled by customer services after this fulfillment of Kickstarter orders has been completed.

Thank you all so much for your patience as we work towards completing the shipping process.

**OrlandotheTechnicoloured**

Hurrah

glad they've taken steps to fix things before everything went out the door

and (this is the really surprising bit) told us about it too

**Dr Mathias**

OrlandotheTechnicoloured wrote:
Hurrah

glad they've taken steps to fix things before everything went out the door

and (this is the really surprising bit) told us about it too

Indeed, that's a huge plus for CMON in my book.

**UNCLEBADTOUCH**

Could be the way they have typed it but their update says that the EU and APAC orders are being packed at the factory, isn't the factory in china? That doesn't sound good if that's the case. Looks like EU and APAC could get hit with some hefty delays over the US backers.

**Dentry**

Well, if we're coming clean then I ordered a GGEA and a Double Savior on top of that and a bunch of add-on stuff. Didn't get the actual Doctrine started set, though.

Spent way too much money on this in retrospect (more than double Werhkind's pledge but too shamed to admit a number) but all I can do now is figure out if things I don't want to keep will sell better NIB or piecemeal.

**Bioptic**

UNCLEBADTOUCH wrote:
Could be the way they have typed it but their update says that the EU and APAC orders are being packed at the factory, isn't the factory in china? That doesn't sound good if that's the case. Looks like EU and APAC could get hit with some hefty delays over the US backers.

They were (and haven't said otherwise) air-freighting the stuff from the Chinese factories to EU/AP. Yes, there will almost certainly be a delay still, but it won't be on a slow boat to China - they're just running behind on the packing (remember that the stuff in the US has already been boated over from China!), and of course packages still have to clear customs and be sent out individually in the EU.

And I just tried to maximise my investment - all 6 starters + rulebook + big Cerci robot/crew + doctrine prefects etc + 3 LE (not so limited now, eh?) models + Candy Rush & the Void Reaper. Not too bad for $270, although I didn't know that I'd be waiting 2 years for it at the time! And there's the small matter of $75 in shipping...

**Sinful Hero**

Me and a couple buddies went in for a total of $325.

**UNCLEBADTOUCH**

Bioptic wrote:
UNCLEBADTOUCH wrote:
Could be the way they have typed it but their update says that the EU and APAC orders are being packed at the factory, isn't the factory in china? That doesn't sound good if that's the case. Looks like EU and APAC could get hit with some hefty delays over the US backers.

They were (and haven't said otherwise) air-freighting the stuff from the Chinese factories to EU/AP. Yes, there will almost certainly be a delay still, but it won't be on a slow boat to China - they're just running behind on the packing (remember that the stuff in the US has already been boated over from China!), and of course packages still have to clear customs and be sent out individually in the EU.

And I just tried to maximise my investment - all 6 starters + rulebook + big Cerci robot/crew + doctrine prefects etc + 3 LE (not so limited now, eh?) models + Candy Rush & the Void Reaper. Not too bad for $270, although I didn't know that I'd be waiting 2 years for it at the time! And there's the small matter of $75 in shipping...

So essentially EU backers are looking at getting their pledges 2-4 weeks after the US. Well isn't that just marvellous, once again non -US backers getting the finger again.

**Wehrkind**

There might still be time to have a revolution and become the 51st state. Assuming the delays keep on schedule, that is.

**OrlandotheTechnicoloured**

UNCLEBADTOUCH wrote:
Bioptic wrote:
UNCLEBADTOUCH wrote:
Could be the way they have typed it but their update says that the EU and APAC orders are being packed at the factory, isn't the factory in china? That doesn't sound good if that's the case. Looks like EU and APAC could get hit with some hefty delays over the US backers.

They were (and haven't said otherwise) air-freighting the stuff from the Chinese factories to EU/AP. Yes, there will almost certainly be a delay still, but it won't be on a slow boat to China - they're just running behind on the packing (remember that the stuff in the US has already been boated over from China!), and of course packages still have to clear customs and be sent out individually in the EU.

And I just tried to maximise my investment - all 6 starters + rulebook + big Cerci robot/crew + doctrine prefects etc + 3 LE (not so limited now, eh?) models + Candy Rush & the Void Reaper. Not too bad for $270, although I didn't know that I'd be waiting 2 years for it at the time! And there's the small matter of $75 in shipping...

So essentially EU backers are looking at getting their pledges 2-4 weeks after the US. Well isn't that just marvellous, once again non -US backers getting the finger again.

Afraid so,

although if things had gone to plan ie the factory had not been confused about how to relate all these boxes in English to this list of peoples pledges again in English (my supposition) the Asia Pacific lot would have had theirs first by a decent way, and the EU and US would have had them at about the same time