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2014/07/22 19:30:29
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
Jul 23 2014
US and RoW Shipping Complete!
39 comments
1 like
Hello everyone,
Fresh on the heels of our update of the Hell's Belles and Valeria replacements coming we have some good news: All US and RoW backer shipping is now complete!
Even better we have some specific dates for our European and Rest of World backers.
EU packages are shipping from the packing facility in China via air freight on Monday. Once they arrive in Germany it will take the shipping hub a few days to sort, and then they will go into the mail. EU backers will NOT have to pay VAT.
Asia Pacific packages will begin shipping from China on Monday!
Cool Mini or Not and Soda Pop Miniatures are currently working together to ship out and correct and mispacks that you may have received. Please contact Soda Pop at info@sodapopminiatures.com if you are missing anything besides the Hell's Belles torso or the miscast Valeria.
Please make sure to include:
• Your pledge number
• Your full name
• Your full mailing address (including apt/suite number!)
Finally, we had just over 100 backers who did not complete the backer kit and whom we have not been able to reach through e-mail. Please contact Soda Pop at info@sodapopminiatures.com if you know you are one of these backers so we can make sure to get you your items.
I was missing two PACER robots, so I resent my request, just to be sure/on the safe side...
2014/07/24 11:39:12
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
The comments on this update are not happy (even by RK standards)
loads of US backers with no tracking or delivered package,
a reported contact with the CMON warehouse that stuff for the US IS still sitting there with a target date to get it all out the door by the end of the month (which if true contradicts what CMON have told Soda Pop)
still I look forward to EU shipping starting by next week (as the Monday refered to in the update was the 21st based on when Soda Pop Deke posed the info on their forums)
2012/07/24 17:05:53
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
Actually the bigger concern is that CMON is the same people as New Wave.
And now their claiming all packages have shipped, despite evidence to the contrary.
CMON seems to be following the exact same pattern of behavior they have in the past.
2014/07/24 15:02:26
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
I see no sign of shipment in the CMON pledgemanager (which should be updated by at least the end of the day in a competently run warehouse).
And on the Soda Pop forums there's been several people signed up for FedEx & UPS notifications (which trigger when a package is being shipped to your address) who have not received notification either.
At best someone misspoke/told Deke a lie and then posted it to the KS, and they have many orders still unshipped although they maybe packed.
Most of these seem to be variations on GGEAs, which does raise questions on their two team approach as apparently the "high backer" team never showed up
2014/07/24 17:22:23
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
CMON seems to be following the exact same pattern of behavior they have in the past.
Bro, that's a pretty wild accusation you're tossing out there that has no merit to it whatsoever.
There have been MULTIPLE instances of people receiving their shipping information the day the package arrives, so go educate yourself before you start trolling.
At best someone misspoke/told Deke a lie and then posted it to the KS, and they have many orders still unshipped although they maybe packed.
Most of these seem to be variations on GGEAs, which does raise questions on their two team approach as apparently the "high backer" team never showed up
And again, you have zero basis for any of this.
This message was edited 1 time. Last update was at 2014/07/24 17:23:27
2014/07/24 21:12:46
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
At best someone misspoke/told Deke a lie and then posted it to the KS, and they have many orders still unshipped although they maybe packed. Most of these seem to be variations on GGEAs, which does raise questions on their two team approach as apparently the "high backer" team never showed up
And again, you have zero basis for any of this.
sadly it seems ThaneCawdor is somewhat right
We have a new update from CMON direct
Spoiler:
Missing US and RoW Shipments
19 comments ♥ Like 9 likes
Backers, in yesterday's update we posted that we had completed US and RoW shipments, almost immediately in the comments we began to see a number of backers stating they had confirmed pledges and yet had received no tracking number or update. Since we just completed the above regions a small delay in some shipping information was to be expected, but the sheer volume we saw was way beyond that.
We immediately launched an inquiry to verify shipping on pledges and after completing said inquiry we found that a number of pledges, most ranging in the GGEA+ level, had simply not been shipped. The exact reason for this is unknown but all signs at this time point to it being a human error that lead to one or more packets of pledges just not being picked up to pack and ship, a critical mistake on our end and one we take full responsibility for.
We have already isolated the majority of these pledges, however, and are currently working to resolve the matter. Our warehouse, as well as most of our office staff, will be working diligently through the weekend to make sure these overlooked pledges are sent out as fast as possible. It was our mistake, and we'll not rest until it's been handled.
With this in mind, this issue should be resolved by Monday and all missing packages dispatched. Give us some time to get those packages out and upload tracking numbers. We will post another update again letting you know when all these packages have gone out.
Once again we deeply apologize to any of our backers whom this has affected, and we will be working nonstop to correct this.
Thank you.
,
basically somebody in the warehouse lost a whole load of USA pledges down the back of the sofa,
really sorry, don't know how that happened, everybody will pitch in and get them all out by Monday (sorry, sorry, sorry)
(they lost a whole load of pledges down the back of the sofa during the Sedition Wars shipping too if I remember right)
anyhoo, it will all be fixed sharpish
(and I'm sure it will, it's incompetence, not malice)
This message was edited 1 time. Last update was at 2014/07/24 21:19:10
2014/07/25 02:22:51
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
I have nfi what CMON is smoking. Seriously, couldn't they get a better customer service rep considering KS seems to be where the majority of their income comes from
My warmachine batrep & other misc stuff blog
http://sining83.blogspot.com/
2014/07/25 12:23:24
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
I'm not sure if I would've preferred incompetence over malice here, to be honest . Both are bad... At least they're trying to resolve it ASAP. But it does make me wonder how easily folks will be able to get replacements / missing items / etc.
This message was edited 2 times. Last update was at 2014/07/25 12:24:15
2014/07/25 14:31:32
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
RiTides wrote: But it does make me wonder how easily folks will be able to get replacements / missing items / etc.
I can't speak for others... but I can say I have yet to get a response in a week about missing parts and replacements myself. I have emailed them through the channels I was directed but haven't heard anything so far.
2014/07/25 22:02:02
Subject: Re:Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
Went to conference and got to play the game and see everything. The 272 page rule book is GORGEOUS! Glossy, full color, and full of rules/lore. All the models are in plastic and even previously metal models are now plastic.
WAY TO GO SODA POP!
This message was edited 1 time. Last update was at 2014/07/25 22:07:01
WAR GAMES ON MOTORCYCLES!!!!
2014/07/25 23:51:05
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
Sining wrote: It's nice to know CMON has shipped to retailers in my region before even SHIPPING to me; as a backer. -_-
This was just a demo and we didn't actually get anything. It was more so a LOOK AT OUR COOL GAME YOU SHOULD BUY IT kind of thing.
You can buy all the stuff directly from their site.
Automatically Appended Next Post:
Wehrkind wrote: I gotta ask... did something happen to your thumb? That nail is teeny tiny.
Glad you are enjoying the game. The book is very pretty; I was a little sad to sell mine.
Yah the demo was very fun. It was a little difficult to get the hang of it, but I can definetely say it's much easier than learning every rule in warhammer.
The book is very pretty. Super colorful and vibrant. Each character is well represented with plenty of *coughfanservicecough* cool details.
BTW the thumb is a long story.
This message was edited 1 time. Last update was at 2014/07/26 02:56:49
WAR GAMES ON MOTORCYCLES!!!!
2014/07/26 03:59:51
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
Yeah, I'm not referring to the above. My local retailer HAS the RK stuff in stock while I as a backer have received nothing. Heck, mine hasn't even started shipping yet according to CMONs timeline. APAC backers will have shipments starting on monday. Meanwhile, APAC retailers will have stock already.
My warmachine batrep & other misc stuff blog
http://sining83.blogspot.com/
2014/07/26 22:29:49
Subject: Re:Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
Just got Sophia Drake and am pleasantly surprised. She actually has something more closely resembling a face. Couldn't grab picture to do it justice, though.
2014/07/27 02:42:41
Subject: Re:Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
Hello Backers, we're here with a shipping update for you on the heels on last Thursdays update (dealing with the missing US and RoW pledges).
We've finished our inquiry and, according to our records, have retrieved all missing pledges. After our inquiry was complete it did indeed turn out that the vast majority of the missing orders came from GGEA+ levels, aka the order with the largest volume of items ordered. Of course all pledges are important to us, from the Champion of Justice orders of only a single model all the way to GGEA and higher, but we understand it can be overly painful and frustrating to the ones who pledged $300+ to be the ones who have experienced this issue.
Again, as stated before, this was a mess-up on our end, completely and fully, with what appears to have happened is a docket of pledges having been marked as packaged and shipped when that simply wasn't the case. Regardless of exactly -why- the situation happened, it still happened, and a number of backers were negatively affected because of it.
To correct this, our warehouse staff as well as most of our office staff worked extra hours late into Friday evening and continued working throughout the weekend to correct this issue. As stated in the previous update, our estimate was everything should be resolved and completed by Monday. Unfortunately, even with the extra hands and the extra time spent, the fact that these are some of the largest single orders means that completing this task looks like it will take a little longer than expected. By our counts we're about 70% of the way through the remaining orders, and even as I type this our warehouse staff as well as many of our office staff are currently packing boxes for shipment.
Given this, it would appear unlikely that, even with everyone pitching in, it will would be very unlikely to complete the remaining 30% today. With the pace that everyone has been working at over the last few days I would estimate that the remaining packages should be wrapped up tomorrow, if not then Wednesday at the latest.
Of course we'll immediately post an update when the last package has been boxed and completed, so please keep an eye out not only for the Update here but for a tracking number to appear should you be one of the unfortunate backers who are experiencing this issue.
Once again we would extend an apology to any backer who has been affected by this error, and I can only restate every member of our staff is working hard to fix this mistake.
Thank you.
2014/07/28 20:51:17
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
This update was intended to give our US and RoW backers the current status of correcting a problem that was discovered.
Here's what I can tell you for EU and APAC. The Chinese factory has told us that they have finished packing EU orders as of today and are now loading everything into a container. The container is scheduled to leave warehouse July 30th, then it will be air shipped to Germany. We don't an ETA currently, but we will soon. After the container leaves then APAC packages will begin being packed.
We were holding this update until we had a few more concrete details because when it comes to dealing with China it is often incomplete information until things have already happened. So once we have the container inbound we should have an ETA, and once they've done a day or two of packing APAC orders, then we should have a time frame before those begin shipping out.
This is what we know currently, we'll keep you updated as we learn more. Thank you for your patience and understanding."
2014/07/29 08:11:08
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
I received my replacement Void Herald (sent the wrong item instead) yesterday, which is a few weeks after I asked for replacement. So those of you who got the wrong items in the US might well have your stuff coming soon.
Wehrkind wrote: I received my replacement Void Herald (sent the wrong item instead) yesterday, which is a few weeks after I asked for replacement. So those of you who got the wrong items in the US might well have your stuff coming soon.
Do you receive any acknowledgement of your request, or a shipping notice, before the item showed up at your house?
2014/07/30 16:43:11
Subject: Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
The nice fellow at RK emailed me back about it and said they were up to their necks and would get it to me after they finished the US shipping. Never got a confirmation number or any follow up till it got here, however.
Wehrkind wrote: I received my replacement Void Herald (sent the wrong item instead) yesterday, which is a few weeks after I asked for replacement. So those of you who got the wrong items in the US might well have your stuff coming soon.
Do you receive any acknowledgement of your request, or a shipping notice, before the item showed up at your house?
Yeah that is what I'm trying to figure out. I haven't received any acknowledgement of my requests or that they even received them. I have no idea if my messages went to a SPAM filter or if they are on the way.
2014/07/31 19:47:24
Subject: Re:Relic Knights Kickstarter from Soda Pop - The Ongoing Update Thread!
I did receive a request to properly format my missing min request and was then told I'd be put on the list to be taken care of when shipping concluded. Didn't receive any notification of a replacement actually being sent out, though, until the postman left it on my doorstep.
. Both are bad... At least they're trying to resolve it ASAP. But it does make me wonder how easily folks will be able to get replacements / missing items / etc.
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