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You know the CS box is used for more than just mispacked deliveries, right?

 CptJake wrote:
I love how "those few mispacked deliveries" are generating "large piles of emails in the customer service inbox " which are causing a backlog two folks can't keep up with.

What wasn't included was the part where they claim the backlog is due to them being to awesome with their deals.

Not a chance! If anything, we've been busier than ever this month. Admittedly, it's probably our own fault for putting up such awesome sale deals in the Mantic Store (so popular that you guys crashed the website when they first went up) then shutting up shop for a couple of weeks over the festive period. It's resulted in a stack of pending orders in the warehouse so big it's like dispatching Deadzone all over again!

 pretre wrote:

 scarletsquig wrote:
Additionally, the contact form destroys any email that has a link in it.

Eh? What do you mean by that?

I meant exactly what I typed.

If your contact form message/email has a link in it, the spam filter will block it.

Just something to keep in mind when contacting them, a mod on the mantic forums mentioned it.

 scarletsquig wrote:

 pretre wrote:

 scarletsquig wrote:
Additionally, the contact form destroys any email that has a link in it.

Eh? What do you mean by that?

I meant exactly what I typed.

If your contact form message/email has a link in it, the spam filter will block it.

Interesting. Seems like a fixable bug. Did you tell them about that? They could just put a warning on the page until it gets sorted.

edit: Bah, you edited.

It's not a bug, their contact form and forums gets flooded with attempted spam every day.

So, their current fix is that no email with a link inside gets through, and forum account activations are done manually.

And yes, I made suggestions on how to fix it all 2 years ago.

 scarletsquig wrote:
It's not a bug, their contact form and forums gets flooded with attempted spam every day.

Then they might want to put a notice on the little contact form so normal people don't get messed up by it.

Yeah its poor form not to warn people of that when using the contact form.

 carlos13th wrote:
Yeah its poor form not to warn people of that when using the contact form.

Exactly. Mantic should conform to the norm of formally informing people about the form.

Its poor form to make a poor contact form.

I actually made two separate orders because their awesome deals were pretty awesome. Got one and waiting on the other (couldn't resist the Forge Father one player starter with the bonus $40+ worth of figures)

 carlos13th wrote:
Yeah its poor form not to warn people of that when using the contact form.

It does help decrease the customer service backlog though.

? Double posted.

@Judgedoug, I *almost* got the FF one player battle set. I wasn't sure what I could possibly do with 35 stormrage vets and am kind of short on the cash atm, or I might have.

Speaking of those Stormrage vets... really nice for restic. The older style lighter restic, which I'm wondering now if that isn't different still from what they made the DB stuff out of. I really like it, at least that I've seen on my corporation marines and these dwarfs. Cleaned up really quick, hard plastic quick imo, only rough bit is cutting off those damn integrated bases, using hot water to soften the material helps a lot though, just gotta watch bending the feet out of line when you do that. The pegs are good, and everything is lining up such that I shouldn't need the HWT to reshape any basic poses.

Speaking of the hot water trick... how do you guys keep a reliable supply of hot water? I've got a little glass storage bowl about the size of my painting water cup, keep it on a Mr Coffee coffee warmer while working on restic.

 GrimDork wrote:

Speaking of those Stormrage vets... really nice for restic.

I actually agree with you, they were fun to build and they have lovely detail.

Just.... really bad with the gorilla arms thing

Heh, they're dwarfs, I'll give them a pass on it. Besides, they've got the steel warriors to look better than.

 GrimDork wrote:
@Judgedoug, I *almost* got the FF one player battle set. I wasn't sure what I could possibly do with 35 stormrage vets and am kind of short on the cash atm, or I might have.

Speaking of those Stormrage vets... really nice for restic. The older style lighter restic, which I'm wondering now if that isn't different still from what they made the DB stuff out of.

I'm a bit befuddled about restic. The corp and veer-myn I bought have almost zero mold lines and crisp detail. My earlier restic purchases were all fine, too, such as the Gore Riders. Here's hoping the FF stuff is just as good.

 GrimDork wrote:

Speaking of the hot water trick... how do you guys keep a reliable supply of hot water? I've got a little glass storage bowl about the size of my painting water cup, keep it on a Mr Coffee coffee warmer while working on restic.

I actually use a hairdryer and a cup of cold water. Just hit the model with the hot air until pliable, and it's less messy and easier to keep "ready" than a cup of hot water

 darkPrince010 wrote:

 GrimDork wrote:

Speaking of the hot water trick... how do you guys keep a reliable supply of hot water? I've got a little glass storage bowl about the size of my painting water cup, keep it on a Mr Coffee coffee warmer while working on restic.

I actually use a hairdryer and a cup of cold water. Just hit the model with the hot air until pliable, and it's less messy and easier to keep "ready" than a cup of hot water

Sweet advice there - I'll give that one a shot.

Thanks!

I like the Stormrage vets. I think the Gorilla arms aren't so bad except on the one holding a pistol and hammer / pointing hand, where it's distracting.

I really wanted to swap my Christmas box Vets into the Deadzone Forge Father team, but after wrangling with sanity (when will I ever paint all this stuff?), my financial conscience, and reversing course on the Asterians, something had to go, so I won't be picking the FF up on the survey after all. I'm not entirely happy about that, but I'm finding it hard to justify buying the starter at full MSRP by itself, and I just don't need an additional starter from any other faction for the 2 for $50 deal.

Interesting that they priced the starters so poorly as individual purchases; the $20 boosters are a better deal than their retail counterparts even before you start with the 4-for-3 and BOGOFing.

Ah well, something to pick up later at a discounted retail price. Unless, of course, Mantic releases a Helfathers team, in which case the goody-goody Dwarfs can kiss Abyssal boot.

 judgedoug wrote:

 GrimDork wrote:
@Judgedoug, I *almost* got the FF one player battle set. I wasn't sure what I could possibly do with 35 stormrage vets and am kind of short on the cash atm, or I might have.

Speaking of those Stormrage vets... really nice for restic. The older style lighter restic, which I'm wondering now if that isn't different still from what they made the DB stuff out of.

I'm a bit befuddled about restic. The corp and veer-myn I bought have almost zero mold lines and crisp detail. My earlier restic purchases were all fine, too, such as the Gore Riders. Here's hoping the FF stuff is just as good.

I honestly think it has to do with the KS. I think they pushed the factory to produce too much too fast and the quality suffered for the KS deliveries. It sure was not consistent, some folks got a particular figure with no issues, others got the same one looking really bad, some got a mix.

I've used a hairdryer on hard plastic, given how quiet is golden when you have a sleeping toddler.. I will stick to my coffee warmer

 GrimDork wrote:
I've used a hairdryer on hard plastic, given how quiet is golden when you have a sleeping toddler.. I will stick to my coffee warmer

Coffee warmer it is, then. Much obliged for the tip.

You must have a small house, a loud hair dryer (with 1 setting?) or a light sleeper for a baby!

Or - all three?

Meh the house isn't too small and we're at opposite ends. I *could* use the hairdryer but damn if I'm gonna jeopardize my precious hour a day of peace!

Truth be told though... probably will use the heat gun stuck on stun for models that already have glue on them..

I used a lighter. I don't smoke but keep long lighters around for candles and the BBQ grill.. Worked quickly and noiselessly but you have to be careful not to melt the restic.

 Vermonter wrote:

 GrimDork wrote:
I've used a hairdryer on hard plastic, given how quiet is golden when you have a sleeping toddler.. I will stick to my coffee warmer

Coffee warmer it is, then. Much obliged for the tip.

You can also microwave a bowl/mug of water for 20-30 seconds.
Not a constant source but it lets you focus on a couple of models (that you can fix then run under the cold tap).

 Alpharius wrote:
You must have a small house, a loud hair dryer (with 1 setting?) or a light sleeper for a baby!

Or - all three?

Your baby must sleep like a rock. For my toddler, hairdryers fit in the set of all things that make scary noises. He would be able to hear it from upstairs behind a closed door.

Ha!

More like my babies are just a bit more grown up now - 13 and 8!

Mine isn't afraid of hairdryers or the like, but god help me if she's woken up before she wants to be =/

I tell you though, the sooner mantic get rid of these infernal integrated bases... Went through all of those skeletons (didn't need to remove them) and 13 sedition wars minis, no cuts, within the first 5 restic dwarves I manage to gouge my thumb. No blood, but it's a hair away and it's irritating as heck. Hacking those bases off and carving the feet back into non moon-shoes is such a pain.

 GrimDork wrote:
Mine isn't afraid of hairdryers or the like, but god help me if she's woken up before she wants to be =/

I tell you though, the sooner mantic get rid of these infernal integrated bases... Went through all of those skeletons (didn't need to remove them) and 13 sedition wars minis, no cuts, within the first 5 restic dwarves I manage to gouge my thumb. No blood, but it's a hair away and it's irritating as heck. Hacking those bases off and carving the feet back into non moon-shoes is such a pain.

What are you cutting with? I use Xacto sawblades in the same shape as the standard #11, and apart from all the restic dust it's been no problem.