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"some people on kickstarter are asking if the distance between stretch goals or the value of them will lessen a bit if backing seems to die down"

Here was our reply:
"
Before we left for home yesterday, we slightly upped the stretch goal intervals because we had no way of knowing what might happen while we were sleeping, and we did not want to leave pledgers with nothing to look for if the surge had continued.
And yet, we passed one SG earlier today, and are about to pass another one now. So 2 stretch goals in less than a day ain't so bad…
That being said, the next intervals are likely to be smaller, now that things are moving at a more sedate pace.
We do have a plan and we're confident that all will work well. But, as we say in France, only fools never change their minds ;-)
So if adjustments are required, we, like the Borg, will adapt
"

Pulling your pledge because you dislike the creator or were unhappy with customer service is fully legit.

I will not disagree, but would give them time first, this is great with kickstarter, you can wait a bit before deciding.

Sheer arrogance? Please explain

decker_cky wrote:
Pulling your pledge because you dislike the creator or were unhappy with customer service is fully legit.

Never claimed it wasn't legit, just not a very smart play and rather childish, imo, especially this early on. But I suppose it isn't a real kickstarter until someone ragequits and runs to the forums about it.

 Breotan wrote:
You don't give up any money until the end of the kickstarter. Just ignore all the stupidity on the forums, come back in a month, take a look at where everything stands and THEN make a decision based on the suggestion I offered back in Dec.

Indeed.

While I don't see any harm in critiquing their efforts on the fora (I mean, that's what forums are for, really) I see my own pledge as sort of a bookmark, a placeholder for an EB pledge that I may decide to keep, increase; or withhold entirely, in a month. So despite what things I say positive or negative in the interim I won't evaluate my personal position on my investment for weeks.

Respectfully, Breotan, I disagree.

I suppose it all boils down to one's priority in what is a driver in the purchase. Personally, I buy things because customer service is great. If the customer service isn't great, I will walk away, no matter how good a deal it is - and I have done this, in countless bricks-and-mortar stores. A webstore (or Kickstarter) is still, largely, a store, and customer service still matters greatly to me.

With RH adopting what I read as a "if you don't like it, you know where to go" stance, I find it a fairly offensive attitude to take, particularly when, in this Kickstarter, customers are being enticed to front up cash for a future product.

If RH cannot be bothered to even be humble just that little bit, I cannot be bothered to front up the cash they are asking for.

But, it's a very individual thing - as Russell Peters tends to say, "whatever makes you happy".

Can someone please tell me where I can see these minis? I am yet to see one single actual physical miniature that will be available to backers.

 Morathi's Darkest Sin wrote:
From past experience their 3D sculpts tend to pretty danged accurate of the final product Vic, so those first few they have shown are good enough for me.

Also, I have been asking you to do female figs for bloody ages, there is a market out there, which this Kickstarter is proving without any doubt.

Yes, I am all too aware of the market, and I greatly appreciate people like yourself who have contacted me with requests. I have several WIP female troopers on my desk. Problem is, that it takes "bloody ages" to sculpt actual, physical miniatures. Unfortunately for me, my business so far has run on the principle of only taking money from my customers for products that actually exist.

I note this campaign is labelled "France" , does anyone know if there has been a change in the KS rule that only UK and US citizens can run campaigns. As an Aussie, I would love this rule to change.

Has anyone considered that any perceived insult, slight, miscommunication, arrogance, or attitude might be a result of translation or expression errors due to the fact that English is not their native language?

Not making an excuse here, but I see it a lot on Indegogo.

Misusing or incorrectly phrasing words or expressions in English is very common if it's not a persons native tongue.

Hell, half the time people can't even tell when someone is being sarcastic in a text response on a forum.

I have the KS bookmarked. I'm avoiding the comments section based solely on the fact that Brian Blessed is active.

vic wrote:


I note this campaign is labelled "France" , does anyone know if there has been a change in the KS rule that only UK and US citizens can run campaigns. As an Aussie, I would love this rule to change.

I believe a goodly chunk of time in the 4 month launch delay was getting a US presence established so they could use KS. This is like how Mantic is in Nottingham, but their KS account is actually "based" in Maryland.

The games nations play...

I didn't see the "This kickstarter might not be a good fit for you" comment to be as offensive as others appear to have. Maybe I missed a different one?

It's not a rage quit, I made my decision based on both my past experiences with raging heroes and the lead up to the launch of this campaign. Seeing them struggle now is just the last reason I needed to say no thanks.

 TalonZahn wrote:
Has anyone considered that any perceived insult, slight, miscommunication, arrogance, or attitude might be a result of translation or expression errors due to the fact that English is not their native language?

You're just being silly now. Everybody knows this never happens. With written text. Absent personal interaction. On the internet. Forums. Ever.

And even if it did, it's obviously RH's fault for not anticipating that and hiring a tenured English professor to write their posts for them.

Right?

 Breotan wrote:

 TalonZahn wrote:
Has anyone considered that any perceived insult, slight, miscommunication, arrogance, or attitude might be a result of translation or expression errors due to the fact that English is not their native language?

You're just being silly now. Everybody knows this never happens. With written text. Absent personal interaction. On the internet. Forums. Ever.

And even if it did, it's obviously RH's fault for not anticipating that and hiring a tenured English professor to write their posts for them.

Right?

Well, I knew YOU'D get it.

Is there a way to filter the comment section on the KS page? Or at least ignore some peoples "input"? Most of the comments are not even on topic and bury the sparse information :(

vic wrote:


Yes, I am all too aware of the market, and I greatly appreciate people like yourself who have contacted me with requests. I have several WIP female troopers on my desk. Problem is, that it takes "bloody ages" to sculpt actual, physical miniatures. Unfortunately for me, my business so far has run on the principle of only taking money from my customers for products that actually exist.

That's a totally fair comment, and very good to hear by the way. Models on the desk I mean. I hope you take some solace from the fact when they do indeed arrive you'll be getting a good chuck of cash from me also.

As to Kickstarter, they remind me of ebay to a degree, some odd calls, their way is the best way, slow to react to how things are moving, but still annoyingly raking in a ton of cash. You'd think they'd be trying to move this into as many markets as possible, while improving how their site works and interacts for traders and backers alike.

Hopefully eventually.

 Breotan wrote:

 TalonZahn wrote:
Has anyone considered that any perceived insult, slight, miscommunication, arrogance, or attitude might be a result of translation or expression errors due to the fact that English is not their native language?

You're just being silly now. Everybody knows this never happens. With written text. Absent personal interaction. On the internet. Forums. Ever.

And even if it did, it's obviously RH's fault for not anticipating that and hiring a tenured English professor to write their posts for them.

Right?

I'm pretty sure that no substantive updates for 2 full days and $287K crosses all cultural and language barriers.

One thing I'd really like to see, that Kickstarter has not yet implemented, would be a optional cap or cutoff on funds that creators could pick, or that halts further pledges or at least slows them down and allows them to re-jigger the project or just successfully end it early if they hit X percentage of goal.

That and a comments section that makes sense and is actually readable.

 Alpharius wrote:
I'm pretty sure that no substantive updates for 2 full days and $287K crosses all cultural and language barriers.

What would you consider to be a substantive update? i.e. what precisely is it you'd like to see them say?

 Ouze wrote:
I didn't see the "This kickstarter might not be a good fit for you" comment to be as offensive as others appear to have. Maybe I missed a different one?

Yeah, I didn't see anything offensive in that, either. I think it's ultimately a case of "you didn't bend over backwards enough to satisfy my sense of immediate gratification and entitlement, so I'm taking my ball(money) and going home."

Some people are never satisfied. Look at the comments on Reaper's project: people are whining about how much time since the last update, despite the last update being quite clear as to what the status is, and the expected amount of time before that status will change.

Is there a reason why the shipping cost so much for this? I'm sure 11.50 Euros* doesn't translate to $20... I might just wait for the items to come up on their site as currently, I'd have to pay more than I would have when they're released on their site...

*This is the flat insured shipping rate via airmail for international orders on their official site.

I'm also in the camp that kickstarter projects should provide some form of "thanks" for early supporters who believe in them rather than, like me, just wait until the product is out, it's just common courtesy. Speaking as a creator myself, not just a customer. But of course, perceived value yadda yadda... Still, would appreciate if anyone know why the shipping is a lot higher in their kickstarter... :(

 Ouze wrote:

 Alpharius wrote:
I'm pretty sure that no substantive updates for 2 full days and $287K crosses all cultural and language barriers.

What would you consider to be a substantive update? i.e. what precisely is it you'd like to see them say?

Something other than nothing?

Are you just trying to be difficult?

Stir the pot?

WHY SHOULD I TRUST YOU?

Raging Heroes is a very dedicated small French studio which has gained worldwide recognition for the quality of its work.

Our customers keep on praising the quality of our minis and of our customer service, and we work very hard every day to keep it this way;

We are known for asking for and listening to our customers' feedback;

 Minx wrote:
Is there a way to filter the comment section on the KS page? Or at least ignore some peoples "input"? Most of the comments are not even on topic and bury the sparse information :(

you can filter the comments, but you can search for just the comments made by a particular poster (or the project creator) by clicking on their avatar, then selecting comments

here is a direct link to the RH comments
http://www.kickstarter.com/profile/loudnraging/comments

I must say, I am astonished and a bit shocked at the weird and constructed criticism of this campaign:

1.) What? Only 75 individual sculpted minis in the first 24 hours unlocked, most of them multiposed? I want 15 armies at once! Like Dreamforge did (wait!)
2.) Not everything unlocked in the 24 hours like every decent kickstarter does? (I am quite certain, the same people would create a shitstorm if RH indeed unlocked everything in the 24 hours and then had nothing to unlock for the other 31 days of the campaign).
3.) What? 23$ postage for 500-1000$ pledges? I demand them to bring it to my door personally, for free! Every single miniature individually!
4.) Another 40 seconds without any update! And they haven't read the 20 pages on Dakka, and the 600 mails from backers, and only half of the currently 1700 comments on the kickstarter page. What did they do from 1-8 AM in France?

Come on folks. Get real!
Here is a fresh kickstarter by a tiny company that offers you THREE different high quality sculpted, extremely modular, inspiring and never before available ARMIES. I am not even playing Imperial Guard, but even I am enthusiastic about this enrichment of 40k battles. It is fresh, it is inspiring, and it is a great achievement and step forward for the hobby. If this ends at 1,495,000$ instead of 1,500,00 $ because some people can't be satisfied by anything, then so be it. I will enjoy this kickstarter with everyone else enthusiastic about it.

 Alpharius wrote:
I'm pretty sure that no substantive updates for 2 full days and $287K crosses all cultural and language barriers.

I'm not saying I agree with, or like, some of the things they do or the way the handle certain facets of the KS. I didn't like some of the stuff Palladium did during their KS, or Mantic (twice), but it's not my KS.

It's merely my choice to spend money where I see fit.

I don't begrudge anyone that says; "I don't like their attitude so I'm pulling my pledge!" any more than I would another person saying that was a dumb idea or even the company saying "This is how it is, sorry we can't make everyone happy." The operators of any KS/business have the same rights as we do when it comes to choices they make. Maybe they meant to be arrogant, maybe not. Lots of places in the U.S. still have signs that say; "We reserve the right to refuse anyone." which is a polite way of saying take it or leave, it's our business and this is how we do it.

Your money, your choice. Their business, their choice.

I'm just positing the idea that people maybe take a breath, consider some things, and then decide.

If you've done that and are happy with your choice, Party On!

 OrlandotheTechnicoloured wrote:
you can search for just the comments made by a particular poster (or the project creator) by clicking on their avatar, then selecting comments

here is a direct link to the RH comments
http://www.kickstarter.com/profile/loudnraging/comments

Thank you very much.


@Alpharius: There were several unlocks (iirc 14, fourteen), six free upgrades and some FAQs. Seems to be more than nothing

Baronyu wrote:
Is there a reason why the shipping cost so much for this? I'm sure 11.50 Euros* doesn't translate to $20... I might just wait for the items to come up on their site as currently, I'd have to pay more than I would have when they're released on their site...

*This is the flat insured shipping rate via airmail for international orders on their official site.

I'm also in the camp that kickstarter projects should provide some form of "thanks" for early supporters who believe in them rather than, like me, just wait until the product is out, it's just common courtesy. Speaking as a creator myself, not just a customer. But of course, perceived value yadda yadda... Still, would appreciate if anyone know why the shipping is a lot higher in their kickstarter... :(

Well at the very least the shipping will be 10% or so more expensive for them (from KS/Amazon payment fees), they'll also need additional staff &/or time for packing compared to their normal business

and as the KS stuff is discounted (compared to what they'd sell it for on their webstore) they may not be able to subsidise it as much

(certainly if you only want 2 or 3 minis waiting till retail is the smart move, it's only if you want a decent amount of stuff when it makes sense)

 TalonZahn wrote:
\

Your money, your choice. Their business, their choice.

I'm just positing the idea that people maybe take a breath, consider some things, and then decide.

If you've done that and are happy with your choice, Party On!

QFT.

Baronyu wrote:Is there a reason why the shipping cost so much for this? I'm sure 11.50 Euros* doesn't translate to $20... I might just wait for the items to come up on their site as currently, I'd have to pay more than I would have when they're released on their site...

They're shipping them all insured and registered. If you use the USPS site to calculate a 6oz package to france with those options, it's like $26.

If you want a single figure, you totally don't want to get on this kickstarter. Perhaps start a swap shop thread and see if anyone wants to pool in with you?

Alpharius wrote:

 Ouze wrote:

 Alpharius wrote:
I'm pretty sure that no substantive updates for 2 full days and $287K crosses all cultural and language barriers.

What would you consider to be a substantive update? i.e. what precisely is it you'd like to see them say?

Something other than nothing?

Are you just trying to be difficult?

Stir the pot?

Not in the least; I assure you. Trolling a mod, in a kickstarter run by a major Dakka advertiser? Come on, I'm dumb but not that dumb.

I have seen the little updates they put out, and there have been a few of them. So I don't think there have been "no updates", just what you state are "no substantive updates". Obviously you're not alone on this since this went so negative so fast, I mean, look at the last 3 pages. So I'm wondering what exactly is the meat of what you're looking for them to say. That there will be freebies at X level? Or something like that; or something additionally? I'm not white knighting for them, I'm genuinely curious as to what you see as the specific communication shortcomings.

If you were unhappy that the communications were confusing, well, that would need no further explanation since the updates I got were confusing as hell.