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Speculation of course...

The new site would have been in play for a month or two for the 2014 inventory numbers. There were other factors that would play into a higher burn rate on the inventory as well (not the least of which was an extra large number of new releases...all of which seemed to have supply issues).

The multi purpose kits still do carry the same SKU...but it is a bit odd to have both kits as separate entries in the catalog.
   
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 agnosto wrote:
Which indicates a small uptick in how quickly units are sold, year-on-year.


Which would be consistent with the idea (which isn't new) that only new product sells, and when lots of it is limited release it sells quickly.

COGS goes up and average inventory goes down so inventory turnover goes up.

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 Sinful Hero wrote:


Could be several people- they seem to shed a few every couple years. Although Ward is the most recent, but I'm not sure why he would be privy to corporate emails or whatever about sales numbers.


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 Baragash wrote:

Which would be consistent with the idea (which isn't new) that only new product sells, and when lots of it is limited release it sells quickly.


This is completely true. Not only that, but people will buy multiples of limited release product, whereas they may only buy one of (or wait on) a core product. For instance, I did not buy Sanguinary Priest; I won't pick him up until I need him (I just use an old Corbulo model atm), but I'll get him at some point. If I thought he were released as limited, I'd buy two.

However, it does backfire. For example, if I were to start a *new* faction, I wouldn't have access to many of the OOP units, and that would mean I'd either have to ebay or substitute, neither of which help the manufacturer. When new Necron stuff comes out, I probably won't buy any at all (I don't own a single Necron model). In a year or two, though, I might decide to collect them -- but GW would miss out on any discountinued/limited items as sales to me.

This message was edited 1 time. Last update was at 2015/01/22 09:24:30


 
   
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The "internal" information rumor is sort of worthless because of how data is slanted within companies.

1) Number of customers is a relative number. What defines a customer? Does this take into account typical attrition? Are some customers more valuable than others? Head count numbers are completely worthless without definition and then put in context.

Blizzard speaks about how many copies WoW has sold, which means nothing if I log on to a server and no one is on. People also look at concurrent users, which speaks more to how many players you can play with at the same time, but also not a good metric because a person may play 1 hour a week or 10 hours a day. What really matters to the company is paying subscribers per month and initial box sales.

2) Sales can be calculated off the bi-annual reports, so not much new here and companies always play around with book keeping to make things look better or worse in their favor.

3) Stock price can be calculated of public information, so nothing new here.

4) Stocking volume is kind of worthless without knowing the trend of that data. It also makes sense that if you loose sales, then your going to build up back stock. I am also unsurprised that they don't want to have sales.

With all the above being said, I would also like to point out that just because someone doesn't work at a company anymore doesn't mean that still don't have friends there. This also goes for cross department relationships. There is a lot of company business that is discussed over a beer after hours, especially if it involves job security or poor management decisions.


Automatically Appended Next Post:
Talys wrote:
This is completely true. Not only that, but people will buy multiples of limited release product, whereas they may only buy one of (or wait on) a core product. For instance, I did not buy Sanguinary Priest; I won't pick him up until I need him (I just use an old Corbulo model atm), but I'll get him at some point. If I thought he were released as limited, I'd buy two.

However, it does backfire. For example, if I were to start a *new* faction, I wouldn't have access to many of the OOP units, and that would mean I'd either have to ebay or substitute, neither of which help the manufacturer. When new Necron stuff comes out, I probably won't buy any at all (I don't own a single Necron model). In a year or two, though, I might decide to collect them -- but GW would miss out on any discountinued/limited items as sales to me.
Or just throw their hands up and quit. WarmaHordes has been out for a while. I can still buy anything that has been released with the exception of some alternate sculpts of existing models.

This message was edited 1 time. Last update was at 2015/01/22 13:51:01


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Runnin up on ya.

 Baragash wrote:
 agnosto wrote:
Which indicates a small uptick in how quickly units are sold, year-on-year.


Which would be consistent with the idea (which isn't new) that only new product sells, and when lots of it is limited release it sells quickly.

COGS goes up and average inventory goes down so inventory turnover goes up.


That's correct. GW is astute enough in their inventory management to let existing stock dwindle while new stock sits, briefly, on the top layer. This is primarily the reason that I think the stock levels are pretty stagnant over the last three financial years.

The problem GW has, and this is why I think it's a managed decline, is they don't know what demand for new product is going to be because they don't bother to perform more than the most perfunctory research resulting in shortages of new product. They have the manufacturing capacity and even if the boxes are made in China and they don't have enough printed, they can always use those white boxes that we've all seen at one time or another. The only reasonable explanation for shortages of models (books are a separate issue since they don't own their own printers) is that they are trying to control stock levels too aggressively and the end result is being unable to meet demand.

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 Sean_OBrien wrote:
The multi purpose kits still do carry the same SKU...but it is a bit odd to have both kits as separate entries in the catalog.
It would also give interesting information of what version of the kit people prefer or are looking for.
I think the multiple entries make sense since many people who do not play 40k may be looking for a requested item for someone and could miss it due to being a multi-kit.
I approve of the multiple entries (makes their choices look huge too).

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weeble1000 wrote:
 Sean_OBrien wrote:

Also would be curious to see how they are actually managing inventories. When they rolled out the new website, I though it was odd that they had multiple entries for a single kit that made multiple items... A creative accountant could use that to make the numbers flow in a bit more appealing manner...without necessarily cooking the books...


Now that's an interesting thought. I always figured it was strange, and the only reason I could come up with for the practice that felt satisfying was in making it easier for new customers/gift buyers to find the thing they were looking for more easily.


Alternatively simple incompetence.

It's easy to sniff a browser that hits your site, see what language it is set to and avoid displaying to the user the products that aren't in his language.

But it's easier still to not fething well bother, especially if you are technically incompetent.


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 Kilkrazy wrote:
weeble1000 wrote:
 Sean_OBrien wrote:

Also would be curious to see how they are actually managing inventories. When they rolled out the new website, I though it was odd that they had multiple entries for a single kit that made multiple items... A creative accountant could use that to make the numbers flow in a bit more appealing manner...without necessarily cooking the books...


Now that's an interesting thought. I always figured it was strange, and the only reason I could come up with for the practice that felt satisfying was in making it easier for new customers/gift buyers to find the thing they were looking for more easily.


Alternatively simple incompetence.

It's easy to sniff a browser that hits your site, see what language it is set to and avoid displaying to the user the products that aren't in his language.

But it's easier still to not fething well bother, especially if you are technically incompetent.



That is what you get when you spend £4 million on a new website, headed up by the Chairman and CEO's wife...who's past work experience IIRC was gym coach...

(True story, Kirby's wife was the IT director during the largest IT changeover GW ever did...and if my memory serves me correctly, she was a gym teacher before Kirby's nepotism began placing her in various positions within GW...none of which she was qualified to fill).

This message was edited 1 time. Last update was at 2015/01/22 22:44:15


 
   
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As to the idea of a leaked internal report, there's nothing there that can't be extrapolated from their public numbers. The sales numbers declining over the two and a half years is a matter of division. The share price is public record and if you make some assumptions about what the average customer might spend you'd come up with some numbers very close to those.

It's actually 100% irrelevant whether or not the numbers in the post are leaked or extrapolated from their public filings. We have known for the last few years that some combination of less customers and less sales per customer causes a fall in revenue despite higher prices. Taking the difference in sales and dividing it by the number of months that has passed is good enough for determining the rate of revenue decline.

You can't have your sales drop like they have and your dividend cut back like that, more stores closing than opening and managers not hitting their sales targets and not be talking and communicating about it internally. I have no doubt that after GW's internal compiling of the last half's (and likely quarter's) result they had board meetings about it. Of course they did.

Balance in pick up games? Two people, each with their own goals for the game, design half a board game on their own without knowing the layout of the board and hope it all works out. Good luck with that. The faster you can find like minded individuals who want the same things from the game as you, the better. 
   
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weeble1000 wrote:
 Sean_OBrien wrote:

Also would be curious to see how they are actually managing inventories. When they rolled out the new website, I though it was odd that they had multiple entries for a single kit that made multiple items... A creative accountant could use that to make the numbers flow in a bit more appealing manner...without necessarily cooking the books...


Now that's an interesting thought. I always figured it was strange, and the only reason I could come up with for the practice that felt satisfying was in making it easier for new customers/gift buyers to find the thing they were looking for more easily.


I think your initial thought is correct here Weeble. If they tried to add extra rows in their reports by duplicating sales of particular items, their totals wouldn't add up correctly at the end.
It MIGHT be a form of tracking purchasing habits: if more people search for / buy a Hammerhead over a Skyray, then GW could potentially use that information to influence future product design. But to me, it seems more likely that its so Little Timmy can tell his mum he wants a Skyray without having to tell her that even though he wants a skyray can she please buy the Hammerhead box.


Automatically Appended Next Post:
 Sean_OBrien wrote:
That is what you get when you spend £4 million on a new website, headed up by the Chairman and CEO's wife...who's past work experience IIRC was gym coach...

(True story, Kirby's wife was the IT director during the largest IT changeover GW ever did...and if my memory serves me correctly, she was a gym teacher before Kirby's nepotism began placing her in various positions within GW...none of which she was qualified to fill).


While it is a ridiculous amount of money, I don't think anything untoward happened here: it was simply a botched project. I work in software development, and I can see that project being mid 6 figures if they built it from the ground up and everything went well; and if something goes wrong then it is unfortunately all too common for cost to spiral out of control and end up many times the initial amount. As to if/why they would build it from the ground up is a different question....

This message was edited 1 time. Last update was at 2015/01/23 02:44:35


 
   
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Trasvi wrote:

 Sean_OBrien wrote:
That is what you get when you spend £4 million on a new website, headed up by the Chairman and CEO's wife...who's past work experience IIRC was gym coach...

(True story, Kirby's wife was the IT director during the largest IT changeover GW ever did...and if my memory serves me correctly, she was a gym teacher before Kirby's nepotism began placing her in various positions within GW...none of which she was qualified to fill).


While it is a ridiculous amount of money, I don't think anything untoward happened here: it was simply a botched project. I work in software development, and I can see that project being mid 6 figures if they built it from the ground up and everything went well; and if something goes wrong then it is unfortunately all too common for cost to spiral out of control and end up many times the initial amount. As to if/why they would build it from the ground up is a different question....


You clearly missed the point...

It was a ridiculous amount of money for what they got. It was also a botched product for the type of company they are.

The point however, was tongue in cheek for the cost (at that price point...you can pretty much get whatever you want...twice - including the fairly simple switches mentioned by Killkrazy). The bigger issue was who was in charge of the project for GW...

This message was edited 3 times. Last update was at 2015/01/23 03:34:41


 
   
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Ellicott City, MD

 Sean_OBrien wrote:
Trasvi wrote:

 Sean_OBrien wrote:
That is what you get when you spend £4 million on a new website, headed up by the Chairman and CEO's wife...who's past work experience IIRC was gym coach...

(True story, Kirby's wife was the IT director during the largest IT changeover GW ever did...and if my memory serves me correctly, she was a gym teacher before Kirby's nepotism began placing her in various positions within GW...none of which she was qualified to fill).


While it is a ridiculous amount of money, I don't think anything untoward happened here: it was simply a botched project. I work in software development, and I can see that project being mid 6 figures if they built it from the ground up and everything went well; and if something goes wrong then it is unfortunately all too common for cost to spiral out of control and end up many times the initial amount. As to if/why they would build it from the ground up is a different question....


You clearly missed the point...

It was a ridiculous amount of money for what they got. It was also a botched product for the type of company they are.

The point however, was tongue in cheek for the cost (at that price point...you can pretty much get whatever you want...twice - including the fairly simple switches mentioned by Killkrazy). The bigger issue was who was in charge of the project for GW...


I've heard that before, but has it ever been documented that Kirby's wife was in charge?

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 cygnnus wrote:
Spoiler:

 Sean_OBrien wrote:
Trasvi wrote:

 Sean_OBrien wrote:
That is what you get when you spend £4 million on a new website, headed up by the Chairman and CEO's wife...who's past work experience IIRC was gym coach...

(True story, Kirby's wife was the IT director during the largest IT changeover GW ever did...and if my memory serves me correctly, she was a gym teacher before Kirby's nepotism began placing her in various positions within GW...none of which she was qualified to fill).


While it is a ridiculous amount of money, I don't think anything untoward happened here: it was simply a botched project. I work in software development, and I can see that project being mid 6 figures if they built it from the ground up and everything went well; and if something goes wrong then it is unfortunately all too common for cost to spiral out of control and end up many times the initial amount. As to if/why they would build it from the ground up is a different question....


You clearly missed the point...

It was a ridiculous amount of money for what they got. It was also a botched product for the type of company they are.

The point however, was tongue in cheek for the cost (at that price point...you can pretty much get whatever you want...twice - including the fairly simple switches mentioned by Killkrazy). The bigger issue was who was in charge of the project for GW...


I've heard that before, but has it ever been documented that Kirby's wife was in charge?

Valete,

JohnS


The new web store allows us to sell online more efficiently. It cost around £4 million.

Back office functions are run largely from Nottingham. They are Accounts (Tim Wilson), IT (Karen Lathbury), Personnel (Vicki King), Lenton site (Dave Holmes), Legal and Compliance (Rachel Tongue), Projects (Helen Surgey) and they report to Kevin Rountree, qua COO.

In addition, Mrs K Kirby (Lathbury) received £117,461 (2013: £73,620) during the year from the Group for her work as interim head of IT.

http://investor.games-workshop.com/wp-content/uploads/2014/07/Games-Workshop-Group-14-combined-FINAL-cover-version.pdf

It could be that the head of IT was not involved in a £4 website rollout...
   
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 Sean_OBrien wrote:



The new web store allows us to sell online more efficiently. It cost around £4 million.

Back office functions are run largely from Nottingham. They are Accounts (Tim Wilson), IT (Karen Lathbury), Personnel (Vicki King), Lenton site (Dave Holmes), Legal and Compliance (Rachel Tongue), Projects (Helen Surgey) and they report to Kevin Rountree, qua COO.

In addition, Mrs K Kirby (Lathbury) received £117,461 (2013: £73,620) during the year from the Group for her work as interim head of IT.

http://investor.games-workshop.com/wp-content/uploads/2014/07/Games-Workshop-Group-14-combined-FINAL-cover-version.pdf

It could be that the head of IT was not involved in a £4 website rollout...


Wow, just wow.

Have an exault.

 
   
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Louisiana

Wow, can I be interim head of IT at GW?

Oh wait, if it means I have to Tom Kirby then no thank you!

Kirasu: Have we fallen so far that we are excited that GW is giving us the opportunity to spend 58$ for JUST the rules? Surprised it's not "Dataslate: Assault Phase"

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weeble1000 wrote:
Wow, can I be interim head of IT at GW?

Oh wait, if it means I have to Tom Kirby then no thank you!


Well he has 'd the whole company........

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 Baragash wrote:
weeble1000 wrote:
Wow, can I be interim head of IT at GW?

Oh wait, if it means I have to Tom Kirby then no thank you!


Well he has 'd the whole company........



Well in many ways we have all been fethed by Kirby at some point so we have that experience in common with his wife.

Your last point is especially laughable and comical, because not only the 7th ed Valkyrie shown dumber things (like being able to throw the troopers without parachutes out of its hatches, no harm done) - Irbis 
   
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SeanDrake wrote:
 Baragash wrote:
weeble1000 wrote:
Wow, can I be interim head of IT at GW?

Oh wait, if it means I have to Tom Kirby then no thank you!


Well he has 'd the whole company........



Well in many ways we have all been fethed by Kirby at some point so we have that experience in common with his wife.


Yeah, but at least she got paid for it.

 
   
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Somewhere in south-central England.

Rather well, in fact, as she got nearly £200,000 over two years.

It makes you wonder how Kirby managed to get such a senior, crucial appointment approved by the company's board.

One can only suppose that her lack of skills and experience in IT were more than compensated for by her attitude.

I'm writing a load of fiction. My latest story starts here... This is the index of all the stories...

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In a company where they hire for attitude rather than ability, no one else is going to argue either. The first person to say "err is she entirely qualified to run our IT dep...." would get stuffed in a large Special Edition model case and thrown out the back door.
   
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Companies are free to define their own job position expectations, so it's entirely possible that "head of IT" is a 100% non-technical managerial position. Lots of people who work in IT answer to clueless bosses who don't actually know anything about computers or networks but minored in HR at college or whatever. And with each lay off, her job becomes progressively easier. Less people to supply computers to, less people to do tech support for. Smaller, more manageable networks. Less people using databases. Then she can lay off technicians and high five everyone on the board of directors for saving money for GW.

Balance in pick up games? Two people, each with their own goals for the game, design half a board game on their own without knowing the layout of the board and hope it all works out. Good luck with that. The faster you can find like minded individuals who want the same things from the game as you, the better. 
   
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Indeed they are, at least to the extent that the board would define the expectations for high level staff subject to agreement by non-executive directors.

Funnily enough at my last company the ultimate head of IT was the head of accounts, who of course was clueless technically. The IT department was so piss-poor that their acronym MIS, for Management Information Services, gave rise to the nickname "Make It Stop".


I'm writing a load of fiction. My latest story starts here... This is the index of all the stories...

We're not very big on official rules. Rules lead to people looking for loopholes. What's here is about it. 
   
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 Kilkrazy wrote:
Funnily enough at my last company the ultimate head of IT was the head of accounts


This is actually fairly common at SMEs

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As I shareholder I intend to ask Kirby at the next AGM about employing his unqualified wife to blow a fortune on a botched website project. This is utterly disgusting. Who got the £4m for making the site, and were they related to him too?

This message was edited 1 time. Last update was at 2015/01/24 12:26:51


 
   
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Runnin up on ya.

phantajisto wrote:
As I shareholder I intend to ask Kirby at the next AGM about employing his unqualified wife to blow a fortune on a botched website project. This is utterly disgusting. Who got the £4m for making the site, and were they related to him too?


I think they contracted with some such overly large organization to do it.

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 frozenwastes wrote:
Companies are free to define their own job position expectations, so it's entirely possible that "head of IT" is a 100% non-technical managerial position. Lots of people who work in IT answer to clueless bosses who don't actually know anything about computers or networks but minored in HR at college or whatever. And with each lay off, her job becomes progressively easier. Less people to supply computers to, less people to do tech support for. Smaller, more manageable networks. Less people using databases. Then she can lay off technicians and high five everyone on the board of directors for saving money for GW.


True enough that she needn't have the technical acumen to actually do anything - but she does need enough to give guidance and direction as well as to know when she is on the receiving end of a metric ton of BS.

I do a good bit of consulting work, and often it puts me in contact with the IT departments of various companies. You can very quickly identify those who have a manager at their head versus those who have an IT person who became the manager (as well as those who have a family member at the head...who are often put there, since people believe that they can't do any 'real' damage there...).

For a large project like this - you also have the issue of...who will tell her it is a stupid idea to make a game manufacturer's website look like ASOS... Yes Tom, your wife is an incompetent twit. She has no clue what she is doing and is costing us millions with this website...

BTW - for those who are interested in that sort of thing, I think ATG did the previous one was done for around $450K. When Red reworked both the Black Library and Forge World websites - both were done for around $300K. Both of covered the complete roll out costs and migration fees (as GW felt fit to pay them).


Automatically Appended Next Post:
 agnosto wrote:
phantajisto wrote:
As I shareholder I intend to ask Kirby at the next AGM about employing his unqualified wife to blow a fortune on a botched website project. This is utterly disgusting. Who got the £4m for making the site, and were they related to him too?


I think they contracted with some such overly large organization to do it.


Pretty sure it is an actual Oracle site... Haven't actually spoken with anyone who was involved with this last rollout though.

This message was edited 1 time. Last update was at 2015/01/24 14:56:30


 
   
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 frozenwastes wrote:
Companies are free to define their own job position expectations, so it's entirely possible that "head of IT" is a 100% non-technical managerial position. Lots of people who work in IT answer to clueless bosses who don't actually know anything about computers or networks but minored in HR at college or whatever.


Mrs Kirby is... Jen Barber!?

I'm sooo, sooo sorry.

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OK you bunch of immature sexist numbnuts. It is entirely possible that a woman can be qualified for such a senior position regardless of who she is married to. As for the dumbass who said at least she gets paid --- grow up. Shame on the Mods for not stopping this, shame on the Mod for join in.

2014 will be the year of zero GW purchases. Kneadite instead of GS, no paints or models. 2014 will be the year I finally make the move to military models and away from miniature games. 
   
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Runnin up on ya.

Because we should all condone obvious nepotism.

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