Dropfleet Commander News - Kickstarter orders being dispatched - Ongoing!

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**RiTides**

Yeah the starter box would have been nice for storage, and it was a little hard to figure out what was what since we split a pledge!

**Compel**

For what it's worth, the starter box really isn't that helpful for storage.

**John Prins**

Been putting together some UCM minis, and I have to say that Hawk may have screwed up on the whole shipping part of the KS, but these minis fit together very well and have basically non-existent flash. Whoever designed the molds did a hell of a job, and the plastic works well with Model Master liquid cement for plastics.

**str00dles1**

BobtheInquisitor wrote:
How do you store your half-assembled Kickstarter rewards? I use their boxes.

Just on my desk for easy access

John Prins wrote:
Been putting together some UCM minis, and I have to say that Hawk may have screwed up on the whole shipping part of the KS, but these minis fit together very well and have basically non-existent flash. Whoever designed the molds did a hell of a job, and the plastic works well with Model Master liquid cement for plastics.

Mostly

PHR has some issues with the engines coming together nicely on the frigates Its so thing an when you shave the connection piece off from the frame it messes up the engine a little, but not much once painted

Scourge also have pretty horrid connection spots where you need to clean.

**nekooni**

str00dles1 wrote:
BobtheInquisitor wrote:
How do you store your half-assembled Kickstarter rewards? I use their boxes.

Just on my desk for easy access

John Prins wrote:
Been putting together some UCM minis, and I have to say that Hawk may have screwed up on the whole shipping part of the KS, but these minis fit together very well and have basically non-existent flash. Whoever designed the molds did a hell of a job, and the plastic works well with Model Master liquid cement for plastics.

Mostly

PHR has some issues with the engines coming together nicely on the frigates Its so thing an when you shave the connection piece off from the frame it messes up the engine a little, but not much once painted

Scourge also have pretty horrid connection spots where you need to clean.

Yeah, the gates on PHR ships aren't great - Although I had more issues with the Cruiser sprues, the gates at the frontal smooth armor were really annoying to me. UCM was a LOT easier and cleaner to assemble, it felt like they've invested all that "we thought about where to put the gates" time into UCM and forgot about the others.

**Silent Puffin?**

Hawk have released some renders of the upcoming Corvettes (apparently released in the new year)

Spoiler:

**FeindusMaximus**

Kit bashed mine already.

Really wish the 2nd 1/2 of my admiral would show up soon.

**Silent Puffin?**

FeindusMaximus wrote:
Kit bashed mine already.

A lot of people already have, I prefer mine to the official Santiago.

Spoiler:

**lord_blackfang**

Sweet fusion drive on that one!

**RoninXiC**

Sweet no delivery as of yet ...

**nekooni**

RoninXiC wrote:
Sweet no delivery as of yet ...

If you're near Aachen or Mülheim adR I could offer a match of UCM v PHR to you, I've got both fleets assembled now and just need more folks to play

**RoninXiC**

Na, I live in Bremen and for the next three weeks ill bei with my Family... And without the Game.

**mdauben**

At this point, Hawk claims all the pledges have been shipped yet there are still an awful lot of people who claim to have never received either a shipping notification or a package. I would not be surprised if there are not a couple hundred "shipped" pledges that have gone missing somehow.

**Krinsath**

Hawk appears to agree that there are probably a couple hundred pledges with some sort of issue. From their latest update:

Apart from pledges with address/shipping queries, or pledges that there have been export issues with, or pledges that were submitted after we began the shipping process, all the parcels have left our warehouse. We are getting through every parcel with address/shipping queries and waiting on replies from some backers regarding these. We are collating information on pledges that have not been exported correctly, by 2 methods: 1 - from emails being sent in to our email account, 2 - by manually checking every dispatch confirmation and checking it against the pledge packing lists. This will be a time-consuming process, but we feel there is no other way of confirming which pledges are missing from our packing list. We will begin shipping the missing pledges out this coming week. Based on early estimates, it look like the number of export error pledges, missed pledges or address queried pledges might be between one hundred and two hundred.

Emphasis added.

Not sure how many late backers there were, but it's still a noticeable issue rate.

**nekooni**

Krinsath wrote:
Hawk appears to agree that there are probably a couple hundred pledges with some sort of issue. From their latest update:

Apart from pledges with address/shipping queries, or pledges that there have been export issues with, or pledges that were submitted after we began the shipping process, all the parcels have left our warehouse. We are getting through every parcel with address/shipping queries and waiting on replies from some backers regarding these. We are collating information on pledges that have not been exported correctly, by 2 methods: 1 - from emails being sent in to our email account, 2 - by manually checking every dispatch confirmation and checking it against the pledge packing lists. This will be a time-consuming process, but we feel there is no other way of confirming which pledges are missing from our packing list. We will begin shipping the missing pledges out this coming week. Based on early estimates, it look like the number of export error pledges, missed pledges or address queried pledges might be between one hundred and two hundred.

Emphasis added.

Not sure how many late backers there were, but it's still a noticeable issue rate.

That number isn't "late pledges that have issues", it's the total number of pledges with issues, right? so 100-200 out of what, 4000? That's at the worst a 5% issue rate. I don't think that's exceptionally high for such an operation, is it?

**Compel**

I'm sure I remember a stat that they had as many late backers as they had backers. - So totalling 8000-ish.

**mdauben**

Well, another week with no package, no shipping notice and no reply to my email asking where my package and shipping notice are. This is really getting old.

**RiTides**

I don't know - that seems like a really high number, and could there really be that many "export" problems?

When I shipped a large batch of packages internationally, there was an issue where some really long addresses were being chopped - but I was able to identify that and resend those packages, of course (and some of the originals eventually came back even!).

It seems like with this number they must have been lost from the packing list somehow - I can't tell if that's something they're listing in their possible problems or not, from the quote above.

That Santiago Corvette does look really sweet, though!

**OrlandotheTechnicoloured**

Rememebr Mantic lost 100s of backers details from their Dungeon saga pledge manager,

so its certainly possible, and depending on when the loss has occurred it may be very difficult to figure out who's missing if none of them really understand the database(s) they're using.

(and I suppose there's always the outside chance that they have shipped everything and the postal service has lost a lorry load somewhere along the line in which case they may be trying to track it down rather than end up sending them again)

**Compel**

Considering they both used the same pledge manager roll, it wouldn't surprise me at all if it was actually the same incident or bug

**RiTides**

Yeah, that's basically what I'm wondering - if it's a database issue (also happened to Secret Weapon, right?) rather than a shipping company / logistics issue, as that just seems to be way too high a number to be import/export problems (particularly with seemingly many of those people not getting shipping emails, either).

**BobtheInquisitor**

I am in the same boat. No package. No shipping notice. No response to my Kickstarter message. No reply to my email. No one remembers Dr. Quaice. The universe is a spheroidal region 705 meters in diameter...

I'm starting to get worried here.

510 meters...

**Davor**

BobtheInquisitor wrote:
I am in the same boat. No package. No shipping notice. No response to my Kickstarter message. No reply to my email. No one remembers Dr. Quaice. The universe is a spheroidal region 705 meters in diameter...

I'm starting to get worried here.

510 meters...

This is why I don't do Kickstarters. Sadly I am missing out on all those great Kingdom Death minatures but that is the price I pay for not getting worried. I really hope you universe doesn't shrink because of this. How did that episode end? Leap of faith?

**UNCLEBADTOUCH**

Yep extrapolating the number from various groups, forums, Kickstarter comments etc it's looking like it could be up to 10% that haven't received anything yet and Hawk have just boarded up the windows and shouting "lalalala can't hear you" really loudly.

**winnertakesall**

UNCLEBADTOUCH wrote:
Yep extrapolating the number from various groups, forums, Kickstarter comments etc it's looking like it could be up to 10% that haven't received anything yet and Hawk have just boarded up the windows and shouting "lalalala can't hear you" really loudly.

Not sure how true that is. Remember there's always the vocal minority, I don't think 10% is anywhere near the number that haven't, and it's not as if they aren't replying to emails, they're just doing so rather slowly because the team is minute.

**Compel**

And how many people are complaining everywhere and anywhere they possibly can that they can get an audience.

In saying that, out of 8000+ backers, even 3% is more than 240 people.

**SKR.HH**

OrlandotheTechnicoloured wrote:
Rememebr Mantic lost 100s of backers details from their Dungeon saga pledge manager,

so its certainly possible, and depending on when the loss has occurred it may be very difficult to figure out who's missing if none of them really understand the database(s) they're using.

(and I suppose there's always the outside chance that they have shipped everything and the postal service has lost a lorry load somewhere along the line in which case they may be trying to track it down rather than end up sending them again)

Oh come on. Second thing you see on the kickstarter page is the number of backers... When you export it's a simple check to see whether you have the same number as on the kickstarter page... IT'S NOT MAGIC. They just fethed up. Easy as that.

**lord_blackfang**

Indeed. Gross incompetence at handling even trivial tasks is nothing rare.

https://www.google.si/search?q=you+had+one+job&client=firefox-b&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjUqM3wtovRAhVUO1AKHeIHDZ4Q_AUICCgB&biw=1536&bih=698

**Compel**

Add in Late Backers (who are near enough the same number as those who originally pledged), backers who didn't bother filling out their pledge managers. People who have had buyers remorse and cancelled their pledges. Declined credit cards...

And so on and so forth.

**SKR.HH**

Compel wrote:
Add in Late Backers (who are near enough the same number as those who originally pledged), backers who didn't bother filling out their pledge managers. People who have had buyers remorse and cancelled their pledges. Declined credit cards...

And so on and so forth.

Yeah, so what? It was Hawks decision to allow late pledges. If they obviously couldn't handle it they bite more than they can swallow (i.e. they are obviously greedy). And it is their responsibility to have a proper book keeping!

It's a joke that they still have not been able to verify those inquiries. I sent them all relevant information and only got a bs reply of "looking into it". For three weeks! We are months behind and I got squat out of this.