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GW Canada Glue Recall

Product Recall

We have identified an issue with the packaging of our super glue sold in Canada - the child-resistant cap may not meet Canadian regulatory requirements.

We take your safety seriously and have made the decision to recall Citadel Super Glue (all variants) sold after November 2011. See pictures below for examples:

If you purchased Citadel Super Glue in Canada, and it matches any of the items shown above, it is subject to recall. Please download the form below, fill in all the information requested, and we’ll make sure you receive either a virtual voucher ($15) or a refund ($10.40).

You can download a copy of the returns form here.

If you have any questions, please contact Games Workshop customer services at custserv@gwplc.com or 1833 673 619, open 4am to 12pm Eastern Time.

the front label on my super glue peeled off AGES ago, so not sure if this;ll work for me, but eh.. might be worth while. I mean.. I've used almost all my susper glue as is.. soo

https://www.games-workshop.com/en-CA/Product-Recall?fbclid=IwAR007mrCzyaw9XUD1U50I_bvOKY0DpPOjHdtERfXYua9woue-vqwLIFDBY8

Product Recall
We have identified an issue with the packaging of our super glue sold in Canada - the child-resistant cap may not meet Canadian regulatory requirements.

We take your safety seriously and have made the decision to recall Citadel Super Glue (all variants) sold after November 2011. See pictures below for examples:



If you purchased Citadel Super Glue in Canada, and it matches any of the items shown above, it is subject to recall. Please download the form below, fill in all the information requested, and we’ll make sure you receive either a virtual voucher ($15) or a refund ($10.40).

You can download a copy of the returns form here.

If you have any questions, please contact Games Workshop customer services at custserv@gwplc.com or 1-800-394-4263.

BrianDavion wrote:
the front label on my super glue peeled off AGES ago, so not sure if this;ll work for me, but eh.. might be worth while. I mean.. I've used almost all my susper glue as is.. soo

Yeah, nah.

I love that "we take your safety so seriously, we've been selling you this thing for nine years without realising it doesn't meet Canadian safety standards"

Is the canadian requlation new one?

 Yodhrin wrote:
I love that "we take your safety so seriously, we've been selling you this thing for nine years without realising it doesn't meet Canadian safety standards"

Like a lot of things, the government safety standards as written in law is likely something really simple and open to interpretation. It then gets passed down to be interpreted into best practice codes by various interested departments and bodies, which is often where things get complicated. It might be that the cap was interpreted as OK for all those years or was never challenged, but that recent changes (which might even just be the appointment of a new person or team in charge of the best practice codes) have caused revision. The result is that the cap no longer or "might" no longer meet the same standards and interpretation of the rule. Hence the recall.

 Yodhrin wrote:
I love that "we take your safety so seriously, we've been selling you this thing for nine years without realising it doesn't meet Canadian safety standards"

Or it's taken Canadian safety standards nine years to realise?

Has that version of the bottle ever been sold in the UK? It doesn't seem familiar.

alphaecho wrote:

 Yodhrin wrote:
I love that "we take your safety so seriously, we've been selling you this thing for nine years without realising it doesn't meet Canadian safety standards"

Or it's taken Canadian safety standards nine years to realise?

Has that version of the bottle ever been sold in the UK? It doesn't seem familiar.

I susoect it's a bit of both. the standards likely say "it must meet this standard" GW produced their bottles in good faith beliving it met the standards and eventually it came up that the ministry didn't consider it good eneugh.

BrianDavion wrote:

alphaecho wrote:

 Yodhrin wrote:
I love that "we take your safety so seriously, we've been selling you this thing for nine years without realising it doesn't meet Canadian safety standards"

Or it's taken Canadian safety standards nine years to realise?

Has that version of the bottle ever been sold in the UK? It doesn't seem familiar.

I susoect it's a bit of both. the standards likely say "it must meet this standard" GW produced their bottles in good faith beliving it met the standards and eventually it came up that the ministry didn't consider it good eneugh.

One of the fun parts of making products across international markets.

When was the last GW product recall? The Ork Kans?

BrianDavion wrote:

alphaecho wrote:

 Yodhrin wrote:
I love that "we take your safety so seriously, we've been selling you this thing for nine years without realising it doesn't meet Canadian safety standards"

Or it's taken Canadian safety standards nine years to realise?

Has that version of the bottle ever been sold in the UK? It doesn't seem familiar.

I susoect it's a bit of both. the standards likely say "it must meet this standard" GW produced their bottles in good faith beliving it met the standards and eventually it came up that the ministry didn't consider it good eneugh.

The standard might also have shifted, even if in a very subtle way, which might invalidate the old design and due to its nature, prompt a full recall rather than just changing the design going forward. GW might even be acting in good faith and doing a full recall rather than a life expectancy recall of the product in order to avoid any potential legal backlash down the road. Meanwhile a retail outlet selling food with packaging that gets a recall might only have to recall within a few months of sale because after that the content (food) would have perished beyond consumption anyway.

 Overread wrote:

BrianDavion wrote:

alphaecho wrote:

 Yodhrin wrote:
I love that "we take your safety so seriously, we've been selling you this thing for nine years without realising it doesn't meet Canadian safety standards"

Or it's taken Canadian safety standards nine years to realise?

Has that version of the bottle ever been sold in the UK? It doesn't seem familiar.

I susoect it's a bit of both. the standards likely say "it must meet this standard" GW produced their bottles in good faith beliving it met the standards and eventually it came up that the ministry didn't consider it good eneugh.

The standard might also have shifted, even if in a very subtle way, which might invalidate the old design and due to its nature, prompt a full recall rather than just changing the design going forward. GW might even be acting in good faith and doing a full recall rather than a life expectancy recall of the product in order to avoid any potential legal backlash down the road. Meanwhile a retail outlet selling food with packaging that gets a recall might only have to recall within a few months of sale because after that the content (food) would have perished beyond consumption anyway.

Or along the way, someone has managed to choke on a part in a way that no-one ever considered possible before!

That's why we now have holes in the top of Bic biros and hinged lids on Kinder Egg capsules.

alphaecho wrote:

 Overread wrote:

BrianDavion wrote:

alphaecho wrote:

 Yodhrin wrote:
I love that "we take your safety so seriously, we've been selling you this thing for nine years without realising it doesn't meet Canadian safety standards"

Or it's taken Canadian safety standards nine years to realise?

Has that version of the bottle ever been sold in the UK? It doesn't seem familiar.

I susoect it's a bit of both. the standards likely say "it must meet this standard" GW produced their bottles in good faith beliving it met the standards and eventually it came up that the ministry didn't consider it good eneugh.

The standard might also have shifted, even if in a very subtle way, which might invalidate the old design and due to its nature, prompt a full recall rather than just changing the design going forward. GW might even be acting in good faith and doing a full recall rather than a life expectancy recall of the product in order to avoid any potential legal backlash down the road. Meanwhile a retail outlet selling food with packaging that gets a recall might only have to recall within a few months of sale because after that the content (food) would have perished beyond consumption anyway.

Or along the way, someone has managed to choke on a part in a way that no-one ever considered possible before!

That's why we now have holes in the top of Bic biros and hinged lids on Kinder Egg capsules.

That's fascinating. Do you have any other examples? I imagine that this is not the first time this caused a headache for a model company. Hopefully this doesn't inconvenient our Canada brethren.

 Tanke Tank wrote:
That's fascinating. Do you have any other examples? I imagine that this is not the first time this caused a headache for a model company. Hopefully this doesn't inconvenient our Canada brethren.

I know GW stores have had to take some paints off the shelves before because it was mislabelled (wrong safety data IIRC) but I don't think that was an actual recall.

alphaecho wrote:

BrianDavion wrote:

alphaecho wrote:

 Yodhrin wrote:
I love that "we take your safety so seriously, we've been selling you this thing for nine years without realising it doesn't meet Canadian safety standards"

Or it's taken Canadian safety standards nine years to realise?

Has that version of the bottle ever been sold in the UK? It doesn't seem familiar.

I susoect it's a bit of both. the standards likely say "it must meet this standard" GW produced their bottles in good faith beliving it met the standards and eventually it came up that the ministry didn't consider it good eneugh.

One of the fun parts of making products across international markets.

When was the last GW product recall? The Ork Kans?

Kans got recalled?

 Yodhrin wrote:
I love that "we take your safety so seriously, we've been selling you this thing for nine years without realising it doesn't meet Canadian safety standards"

You should see the amount of insane stuff you have to do to meet "CE" requirements.

I swear the way the standards are written it is specifically designed to prevent North American sales in the E.U. especially since you need a representative located there to comply to requirements.

So yeah, it is incredibly easy to be contrary to regulations or even things that "should" be ok.

Found out we had a new health hazard at work: crates from Thailand are made of treated wood to prevent invasive species living in them (which is a good thing).
BUT they are allowed to rather than heat treat them and fry the pests out they can use chemical treatment to kill them.
Problem is, it makes the sawdust of cutting these things to break them down hazardous dust (hazardust! ) if you breath it in.

There are "small" stupid things we find all the time that are gotcha's we need to be aware of.

Safety symbol graphics, language laws of the land, I am a Quality Engineer for a multi-national company and I have to research this kind of stuff all the time, not just once, but these things change from year to year with little or no notice.

So no, no I am not surprised this kind of thing happened, I am sorry they have to deal with this problem.

I can't remember if it was an actual recall of a released product or a delayed release as some parts on the original sprue needed to be altered at short notice.


Automatically Appended Next Post:

 Tanke Tank wrote:

alphaecho wrote:



Or along the way, someone has managed to choke on a part in a way that no-one ever considered possible before!

That's why we now have holes in the top of Bic biros and hinged lids on Kinder Egg capsules.

That's fascinating. Do you have any other examples? I imagine that this is not the first time this caused a headache for a model company. Hopefully this doesn't inconvenient our Canada brethren.

They're just some of the things that you notice as you get older.

Biro lids have the hole so that a swallowed lid will still allow air to pass. I assume Kinder capsules are hinged to avoid the swallowing of half or maybe there was an eye injury because I can remember us popping the capsules at each other at play times.

Doesn't the US version of the super glue just have a screw top?

I've a distinct memory that one way to open the kinder eggs was to pop it in your mouth half way and lightly bite so that you squashed the inserted half so that it popped out of the cap half.

Nurglitch wrote:

alphaecho wrote:

BrianDavion wrote:

alphaecho wrote:

 Yodhrin wrote:
I love that "we take your safety so seriously, we've been selling you this thing for nine years without realising it doesn't meet Canadian safety standards"

Or it's taken Canadian safety standards nine years to realise?

Has that version of the bottle ever been sold in the UK? It doesn't seem familiar.

I susoect it's a bit of both. the standards likely say "it must meet this standard" GW produced their bottles in good faith beliving it met the standards and eventually it came up that the ministry didn't consider it good eneugh.

Yup. Due to pointy bits, the packaging needed a different child safety warning thing. I’ve dim memories of my store being sent sticky labels to put over the shelf stock?

One of the fun parts of making products across international markets.

When was the last GW product recall? The Ork Kans?

Kans got recalled?

 Overread wrote:
I've a distinct memory that one way to open the kinder eggs was to pop it in your mouth half way and lightly bite so that you squashed the inserted half so that it popped out of the cap half.

By all that is Holy, were you trying to prove Darwin right?!!!

Such casual disregard for your own life. At least I was only putting someone else's eyeball at risk.

alphaecho wrote:

 Overread wrote:
I've a distinct memory that one way to open the kinder eggs was to pop it in your mouth half way and lightly bite so that you squashed the inserted half so that it popped out of the cap half.

By all that is Holy, were you trying to prove Darwin right?!!!

YES because you've got a tongue that gets in the way whilst you do it. You're not trying to swallow it

Tongues were evolved to help you not swallow things like nails, staples and half a kinder egg

 Overread wrote:

alphaecho wrote:

 Overread wrote:
I've a distinct memory that one way to open the kinder eggs was to pop it in your mouth half way and lightly bite so that you squashed the inserted half so that it popped out of the cap half.

By all that is Holy, were you trying to prove Darwin right?!!!

YES because you've got a tongue that gets in the way whilst you do it. You're not trying to swallow it

Tongues were evolved to help you not sallow things like nails, staples and half a kinder egg

If that’s all you use your tongue for, I feel sorry for your wife or significant other.

 Overread wrote:
I've a distinct memory that one way to open the kinder eggs was to pop it in your mouth half way and lightly bite so that you squashed the inserted half so that it popped out of the cap half.

Thats how nearly every child (Myself included) opened them... and thats probably why they changed it.

 Mad Doc Grotsnik wrote:

Nurglitch wrote:

alphaecho wrote:

BrianDavion wrote:

alphaecho wrote:

 Yodhrin wrote:
I love that "we take your safety so seriously, we've been selling you this thing for nine years without realising it doesn't meet Canadian safety standards"

Or it's taken Canadian safety standards nine years to realise?

Has that version of the bottle ever been sold in the UK? It doesn't seem familiar.

I susoect it's a bit of both. the standards likely say "it must meet this standard" GW produced their bottles in good faith beliving it met the standards and eventually it came up that the ministry didn't consider it good eneugh.

One of the fun parts of making products across international markets.

When was the last GW product recall? The Ork Kans?

Kans got recalled?

Yup. Due to pointy bits, the packaging needed a different child safety warning thing. I’ve dim memories of my store being sent sticky labels to put over the shelf stock?

That kinda makes sense. I recently managed to acquire some cheap Carnifex bits and while assembling the torso with elastics managed to nigh-eviscerate my index finger on their ventral blades. Those are sharp!