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GW shipped a miniature a while ago which was made to order, but as they are using UPS, it still haven't arrived. The shop here in Holland which sells at 15% off, is also still waiting until UPS delivers their stacks of goods from GW. They are all locked in a UPS transit hub for several weeks now. Appearantly UPS is in total chaos.

I cancelled my pre orders and ordered from Wayland Games. First order arrived in a few weeks, They use Hermes and they sent also DDP do no custom fees.

Second order underway, almost two weeks now, but looks like better delivery than GW, or even the Dutch stores.

You do pay custom duties with　ddp. Store just does it for you so prices are higher to begin with

tneva82 wrote:
You do pay custom duties with　ddp. Store just does it for you so prices are higher to begin with

The store does pay it, yes. But I find it not too bad. My last order was 100£ with a fee of 5£. You pay that for shipping at, for instance, Element and they don't send DDP so you pay taxes on top of that.

The prices of GW stuff have not changed from before the Brexit, so now you loose the free shipping at Wayland but don't need to worry about customs when ordering elsewhere with discounts. It takes a bit longer than before Brexit, but luckily not as long as UPS.

 Low_K wrote:
GW shipped a miniature a while ago which was made to order, but as they are using UPS, it still haven't arrived. The shop here in Holland which sells at 15% off, is also still waiting until UPS delivers their stacks of goods from GW. They are all locked in a UPS transit hub for several weeks now. Appearantly UPS is in total chaos.

I cancelled my pre orders and ordered from Wayland Games. First order arrived in a few weeks, They use Hermes and they sent also DDP do no custom fees.

Second order underway, almost two weeks now, but looks like better delivery than GW, or even the Dutch stores.

Not since Brexit, but before, I have had great experience with Wayland.

 Low_K wrote:

tneva82 wrote:
You do pay custom duties with　ddp. Store just does it for you so prices are higher to begin with

The store does pay it, yes. But I find it not too bad. My last order was 100£ with a fee of 5£. You pay that for shipping at, for instance, Element and they don't send DDP so you pay taxes on top of that.

The prices of GW stuff have not changed from before the Brexit, so now you loose the free shipping at Wayland but don't need to worry about customs when ordering elsewhere with discounts. It takes a bit longer than before Brexit, but luckily not as long as UPS.

Uuh...wayland bakes price of vat difference to product price and depends on your vat is it　less than uk　price, same or more. For example finland　vat is　higher so product that costs 30 pound on gw store costs more for me. That　is　straight in wayland's product price...

In short they take　uk price, remove 20% vat and applies your　country. End result you　pay same as if you　paid yourself. It's just more convenient for you

Think it was about 6.6% or so compared to uk for me. Plus shipping fee as no more free shipping. Of course that's Depending on where you　live. But still not saving any cash with ddp

On Saturday I noticed that my White Dwarf subscription, while still on time, is being sent through a different company now, or at least, in the Netherlands they do.

Other than that, all quiet on the shipping front.

tneva82 wrote:


Uuh...wayland bakes price of vat difference to product price and depends on your vat is it　less than uk　price, same or more. For example finland　vat is　higher so product that costs 30 pound on gw store costs more for me. That　is　straight in wayland's product price...

In short they take　uk price, remove 20% vat and applies your　country. End result you　pay same as if you　paid yourself. It's just more convenient for you

Think it was about 6.6% or so compared to uk for me. Plus shipping fee as no more free shipping. Of course that's Depending on where you　live. But still not saving any cash with ddp

Just to make clear if I understood correctly. What VAT Wayland uses when selling to Finland? Should be 20% I think if they are not registered for VAT to Finland (Limit is 35k€, but you can choose register with smaller amount).

I did an order to Wayland Jan 23th and it came Feb 1st (Arrived to Finland 29th Jan) . Consisted couple of paints, new Death Guard and Blood Angels codexes and Foetid Bloat Drone. No problems and that DDP worked fine. No free shipping anymore, but it only around 5€. Still cheaper than GW like 20%.

EDIT. Actually checked again my order and they did not take any shipping charges for that one. Now it seems to be around that 5-10€.

Lucky, shipping to my location is suddenly 30€ for some reason. I'd love to take advantage of their DDP otherwise and have peace of mind. I really appreciate them doing things by the book and not playing dumb like Element and Firestorm.

One order finally waiting final clearance. Other still stuck. Tracking shows "brexit related delays" huge list

Hopefully gw opens up warehouse in eu. As is not inspired to order anything when delivery is "one day".

Checked UPS this morning and most of my orders have cleared the customs facility and are back in transit, so maaaaaaaaybe, fingers crossed, I'll get some of my orders by the end of the week?

Looks like the new WD arrived at our gaming store.
The rest is stuck.
I'm not planning further orders until the orders already made arrived.
Everything is on hold here.

Finn83 wrote:

tneva82 wrote:


Uuh...wayland bakes price of vat difference to product price and depends on your vat is it　less than uk　price, same or more. For example finland　vat is　higher so product that costs 30 pound on gw store costs more for me. That　is　straight in wayland's product price...

In short they take　uk price, remove 20% vat and applies your　country. End result you　pay same as if you　paid yourself. It's just more convenient for you

Think it was about 6.6% or so compared to uk for me. Plus shipping fee as no more free shipping. Of course that's Depending on where you　live. But still not saving any cash with ddp

Just to make clear if I understood correctly. What VAT Wayland uses when selling to Finland? Should be 20% I think if they are not registered for VAT to Finland (Limit is 35k€, but you can choose register with smaller amount).

I did an order to Wayland Jan 23th and it came Feb 1st (Arrived to Finland 29th Jan) . Consisted couple of paints, new Death Guard and Blood Angels codexes and Foetid Bloat Drone. No problems and that DDP worked fine. No free shipping anymore, but it only around 5€. Still cheaper than GW like 20%.

EDIT. Actually checked again my order and they did not take any shipping charges for that one. Now it seems to be around that 5-10€.

Hey, I think what you mean is an inter-european regulation, which was in force until UK left the EU. As a company, you have a certain limit of sales to any european country (varies! some are 35.000 €, some are 100.000 €) to private customers, until which you are using the VAT applicable in the country you´re located. If you sell more than this amount to private customers, the VAT of that european country is applied. Sales to corporate customers which are subject to VAT in their country were generally tax free.

Now, if you sell something to a customer to a third party country (Like from UK to Germany after Brexit), no VAT is applied in the country you sell. But person buying has to pay Einfuhrumsatzsteuer, which is basically the VAT in the country you live in. Plus extras for customs tariffs etc... Really, really, a great idea, this Brexit.

Forge World advised me that I should always use the tracked shipping option in the future, according to them its more likely to arrive on time. No idea if that's actually true in practice but thought it worth mentioning.

As of right now, not true. The only real difference between tracked and untracked is that you pay €15,- (or your local currency) extra for the ability to see a more detailed breakdown of what happens to your parcel.

Yeah the bonus with tracked is that you can at least see earlier when something has gone a strange way or got lost in the system. And for FW is also makes it easier because the customer can see exactly where there parcel is as can FW - its not like untracked where the parcel vanishes into the system and you have to wait for it to make it out again.

That said I do agree, right now there's no point paying extra for faster delivery, its just not happening for many stores. It's got better over the last few weeks, but we still have an overloaded under supported local and global system which will likely remain this way until the wrold gets a bit more back to normal.

From Facebook:

You've probably noticed, but these are challenging times for anyone trying to ship stuff from the UK into Europe. And, well, that's something we do quite a lot.

So, if you place an order on games-workshop.com from mainland Europe or Ireland, it might take a bit longer than usual to reach you. And if you visit your local Warhammer store or stockist, they might not have every new release on day one.

Rest assured, we're all working hard to get awesome Warhammer into our stores, our independent stockists, and your eager hands as soon as possible.

Thanks for bearing with us, and feel free to get in touch with any queries.

It's a bit of an understatement and a bit late at this point, but it's something?

In the comments mention has been made that well over 90% of all customs forms were either rejected due to improper filling in or because they got lost, anybody heard anything on that?

That's been common story on all business.

Surprising gw has been struct so badly though. They ship worldwide stuff so they have experience. It's　the small　business that have never　had to bother with those that have　it extra hard

GW is likely fine with the paperwork, which is where smaller stores might be having far more trouble. Thing is GW is sending big orders and that limits their options for couriers. In addition the whole system is overloaded and snarled up. Even if GW's paperwork is in order staff at processing centres are not all up to speed.

In addition a lot of freight that went by air is now going by land only; through systems overloaded and understaffed due to corona.

Shipments like models and non-essential non-perishable are likely being delayed far more than things like food and medical supplies and the like which have a limited shelf life and have to get through the system or they are lost.


And yes its a common story everywhere. Stuff is getting through but its snarled up and there's an element of luck if things get through fast or slow.

"In the comments mention has been made that well over 90% of all customs forms were either rejected due to improper filling in or because they got lost,"

Doesn't sound like paperwork is fine. Well unless 100% of that 90% is lost.

Might explain why one of my orders has been put through customs checks four times.

It'd make sense. Until last month, this "international" shipping didn't differ at all from shipping inside the country, and now there's a brand new procedure that no one has any experience with in the UK, cause it didn't exist until 01.01.2021. Even if your shipping center is used to shipping all over the globe, they probably have very little ideas about the procedures to follow for this particular market, cause it didn't even exist recently, and UK took forever to sign the deal and (to my understanding) the UK govt's "guidelines" for businesses dealing with Europe is to set up European hubs....not very helpful right now.

It doesn't help that I've never dealt with a customs official who wasn't a functionally illiterate sociopath.

 lord_blackfang wrote:
It doesn't help that I've never dealt with a customs official who wasn't a functionally illiterate sociopath.

Dare one wonder how many you have dealt with?

An order I made with Wayland on Jan 28th disappeared into the void when they handed it to Hermes a day or two later, absolutely no updates on the Hermes website and Wayland seemed unable to get any info it seems.

Has been spat out in Dublin today though so all in all should have it about 3 weeks after ordering. Hermes tracking still seems to be unaware that they've done anything but receive it from Wayland

 Overread wrote:

 lord_blackfang wrote:
It doesn't help that I've never dealt with a customs official who wasn't a functionally illiterate sociopath.

Dare one wonder how many you have dealt with?

Who even knows, ours aren't required to identify themselves. I avoid them like the plague but when it can't be helped (Kickstarters) and I get a request for paperwork I just resend it every day to the customs general address and ignore all the responses saying I didn't sent the correct paperwork until by luck I hit someone with more than one brain cell bouncing in their skull like a Windows screen saver who invoices me for tax and lets the package through.

 Moscha wrote:
Hey, I think what you mean is an inter-european regulation, which was in force until UK left the EU. As a company, you have a certain limit of sales to any european country (varies! some are 35.000 €, some are 100.000 €) to private customers, until which you are using the VAT applicable in the country you´re located. If you sell more than this amount to private customers, the VAT of that european country is applied. Sales to corporate customers which are subject to VAT in their country were generally tax free.

Now, if you sell something to a customer to a third party country (Like from UK to Germany after Brexit), no VAT is applied in the country you sell. But person buying has to pay Einfuhrumsatzsteuer, which is basically the VAT in the country you live in. Plus extras for customs tariffs etc... Really, really, a great idea, this Brexit.

Yes I meant selling to consumers. Sales B2B is without VAT, is customer in EU (needs Vat number) or outside of it. Didn't remember to think this completely. Finnish VAT is basically added here of course(as part of customs). Situation I described was how it was before brexit.

 Domican wrote:
An order I made with Wayland on Jan 28th disappeared into the void when they handed it to Hermes a day or two later, absolutely no updates on the Hermes website and Wayland seemed unable to get any info it seems.

Has been spat out in Dublin today though so all in all should have it about 3 weeks after ordering. Hermes tracking still seems to be unaware that they've done anything but receive it from Wayland

Tracking seems to be all over the place at the moment, a friend was getting something delivered and according to the tracking it arrived in Dublin, spent three days there and then went to Germany. The it was delivered to him in Kildare but it’s still being listed as being in Germany.

I ordered something with standard shipping from GW directly last week. Regarding to my UPS tracking number it cleared the UK very fast, but is now stuck in the Herne UPS center. Planned delivery was yesterday, but I'll guess it will remain a bit longer in limbo. Apparently (based on some FB posts of the Kutami webstore) a lot of packages is waiting to go from there to their recipients. I'd gather that the other German webstores have the same problems. I have two open orders with Fantasywelt atm, but knew when I ordered, that I probably will have to wait some time for them.

 Domican wrote:
An order I made with Wayland on Jan 28th disappeared into the void when they handed it to Hermes a day or two later, absolutely no updates on the Hermes website and Wayland seemed unable to get any info it seems.

Has been spat out in Dublin today though so all in all should have it about 3 weeks after ordering. Hermes tracking still seems to be unaware that they've done anything but receive it from Wayland

I used to work for an international retailer that used a lot of different shipping companies. Hermes delivery is as reliable (based on the amount of complaints received) as handing the pack to a random person at the gas station.

Guess who's been a naughty little boy and got a visit from Santa Slaanesh this morning.

So that pre-order I placed with Fantasywelt actually arrived on time (well, a day early, technically). Seems like they are able to get limited stock after all even if most of GW's kits are out of stock whenever I check (out of curiosity how things are going more than any need at the moment).

Does that mean initial stock of new releases may fare better than restocks? That things are getting better? That they use different suppliers for different types of orders? Who knows, but at least the situation is not entirely desolate. Just mostly.