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Ahh - thats a fair while ago now, and a reasonable response to posts... I think if that was happening, it would have happened already.

Tin prices, Brexit, and GW being so dominant, let alone the economy, probably makes that unlikely.

Okay, I made an order to get all the stuff I always meant to grab, but never got around to. I figured this was my last hurrah with them, so here's hoping for the best!

In case anyone was curious, I saved just over $11.00 USD using the HALLOWEEN2024 code.

I did ask about the discounts on the Fb page and it looks like the 20% off just doesn't stack with the multibuy discounts on packs like the Maidens. :(

I got the "Your HF Minis order is now complete" email today, which honestly I wasn't expecting for at least three more weeks. So maybe my order will get here much faster than my last one?

 Undead_Love-Machine wrote:
Anyone still willing to purchase anything from Hasslefree is way more optimistic than I am, that's for sure!

It took them about 4 working days to process and dispatch my order whilst in the middle of a sale and a re-opening. My optimism has been rewarded.

It seems a LOT of small companies are totally unprepared for the ending GPSR transition period on Dec. 13
I doubt Hasslefree has prepared anything. So EU backers probably will never receive anything.

 Hanskrampf wrote:
It seems a LOT of small companies are totally unprepared for the ending GPSR transition period on Dec. 13
I doubt Hasslefree has prepared anything. So EU backers probably will never receive anything.

I cannot support your implication that anyone anywhere will get anything.

 KidCthulhu wrote:
Okay, I made an order to get all the stuff I always meant to grab, but never got around to. I figured this was my last hurrah with them, so here's hoping for the best!

In case anyone was curious, I saved just over $11.00 USD using the HALLOWEEN2024 code.

My models arrived! I'm honestly (but pleasantly) surprised. Reminds me of when I first started buying direct from them.

Edited for grammar.

A thread! Allo everyone, I'll see about answering some of the messages above.

Hopefully it won't trigger some kind of spam block.


Automatically Appended Next Post:

 KidCthulhu wrote:

 KidCthulhu wrote:
Okay, I made an order to get all the stuff I always meant to grab, but never got around to. I figured this was my last hurrah with them, so here's hoping for the best!

In case anyone was curious, I saved just over $11.00 USD using the HALLOWEEN2024 code.

My models arrived! I'm honestly (but pleasantly) surprised. Reminds me of when I first buying direct from them.

Good

As someone else mentioned, discounts didn't always total 20% because it didn't apply to the handful of new release but it also doesn't stack, i.e. you can't get 20% off on something that's already 20% off.

I think that's pretty standard, but I do know that it 'did' stack on the site for a while some time in the past, so maybe people used it then and thought it was always like that. It was just a website glitch that we honoured.


Automatically Appended Next Post:

 Hanskrampf wrote:
It seems a LOT of small companies are totally unprepared for the ending GPSR transition period on Dec. 13
I doubt Hasslefree has prepared anything. So EU backers probably will never receive anything.

You would be correct in so much as we have not implemented a solution. Like everyone else we are working on it.

A bunch of UK companies are working together to understand the issues and resolve them, like them we'll do the same thing and temporarily halt sales to EU/NI until we have all worked it out.

As far as we have found though, it doesn't affect anything in the past, so our KS wouldn't be affected any more than if you wanted to post a French friend a gift in January.

We can't 'sell' into the EU after Dec 13th. It's not a postage regulation, it's a business regulation.


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 warboss wrote:
Just curious... for those with outstanding orders and unfulfilled pledges, would you be theoretically more or less happy if they ran a promotion where they charged a premium (i.e. higher price) for orders instead of a discounted sale but with a guarantee that they'd be shipped out that week... and the added price premium would be put towards fulfilling your long awaited orders/pledges.

Obviously, there is no real world guarantee that they'd use the extra money for that instead of simply rent/groceries/etc regardless of what would be hypothetically promised but I was curious if people paying extra to cut the line but that extra price used to potentially expedite your own orders would make up for it. Again, hypothetically speaking...

This wouldn't have helped out our particular situation in any way, it almost certainly would have made it worse.


Automatically Appended Next Post:

 Theophony wrote:

 Ian Sturrock wrote:
Well I put together an £80 or so order, added the 20% off coupon... and got £1 or so off, for the two paints. Small print is that the coupon won't work on "new" items, which I'm guessing they're defining as, anything they don't fancy giving a discount on, given that there's no discount on the Maidens (previously announced in the 2023 Halloween sale) or the GID Alpha merc team (old enough that I don't have the email announcing them).

Oh well. I guess I'll wait till next year and see if those are no longer "new".

New probably means that they have not shipped them out ....ever. Or they never got stock in on them, so they are still new.

You are a much better man than I. I won't send money their way until I start seeing people post they have gotten back orders.

*grin* New meant literally new. We don't normally release items with the Halloween event, but due to the great server apocalypse we combined the two.

Stock on the website is live.

I'm glad to hear that orders are going out and most importantly being received by customers from the recent sale. If this continues along with the release of some long awaited models, I might finally have to place an order after waiting for years.

 warboss wrote:
I'm glad to hear that orders are going out and most importantly being received by customers from the recent sale. If this continues along with the release of some long awaited models, I might finally have to place an order after waiting for years.

Black Friday this weekend. We won't be having another sale because we never do, as it's too close to our Halloween event, but we will be doing something.

How about, in response to your previous post, I give 'you' a guarantee. Make an order and if we don't post it by end of day Tuesday (2 working days is our normal postage) I'll refund you and you can keep the order.

No cheating and finding a pre-order though

 Artemis Black wrote:

 warboss wrote:
I'm glad to hear that orders are going out and most importantly being received by customers from the recent sale. If this continues along with the release of some long awaited models, I might finally have to place an order after waiting for years.

Black Friday this weekend. We won't be having another sale because we never do, as it's too close to our Halloween event, but we will be doing something.

How about, in response to your previous post, I give 'you' a guarantee. Make an order and if we don't post it by end of day Tuesday (2 working days is our normal postage) I'll refund you and you can keep the order.

No cheating and finding a pre-order though

If I still haven’t received my order from May and have emailed multiple times, is there any recourse there or should I keep sending emails in the hopes that yall see it?

Vazzy wrote:If I still haven’t received my order from May and have emailed multiple times, is there any recourse there or should I keep sending emails in the hopes that yall see it?

If you go back to page three of this thread, you'll see how I had to do it. I suspect my success was based more on my bringing up my issues during the hype phase of an upcoming Kickstarter project (has that pledge manager ever even surfaced on that one yet?) than my patience and any actual customer support attention by Hasslefree, though. Maybe Artemis Black posting here personally again will get your issue noticed, though, so good luck!

Here's my resolution post, to provide a link back:

Psychopomp wrote:After three years, four ignored emails, and several posts on multiple forums warning people of the dangers of doing business with them, Hasslefree has finally made good and provided me a refund.

So, there you go. They do eventually make good on things, I guess? I'll leave it up to the buyer to decide if they want to risk that amount of time and effort to get their order, if they're one of those dropped balls.

I for one consider my business with Hasslefree done and gone.

 Psychopomp wrote:

Vazzy wrote:If I still haven’t received my order from May and have emailed multiple times, is there any recourse there or should I keep sending emails in the hopes that yall see it?

If you go back to page three of this thread, you'll see how I had to do it. I suspect my success was based more on my bringing up my issues during the hype phase of an upcoming Kickstarter project (has that pledge manager ever even surfaced on that one yet?) than my patience and any actual customer support attention by Hasslefree, though. Maybe Artemis Black posting here personally again will get your issue noticed, though, so good luck!

Here's my resolution post, to provide a link back:

Psychopomp wrote:After three years, four ignored emails, and several posts on multiple forums warning people of the dangers of doing business with them, Hasslefree has finally made good and provided me a refund.

So, there you go. They do eventually make good on things, I guess? I'll leave it up to the buyer to decide if they want to risk that amount of time and effort to get their order, if they're one of those dropped balls.

I for one consider my business with Hasslefree done and gone.

I appreciate it, I am hoping I’ll get the models eventually if I keep bugging them, especially with me posting here, but I may just do a chargeback if I don’t hear anything by New Years. I definitely will not be buying anymore from them. It’s especially annoying because I made a second order and they showed up.

So, how's that pledge manager going? Did the minis come back from casting? Did everyone get their Black Friday/Christmas orders?

I've written off the Kickstarter which is only fair sine they seem to have written off the backers

Apparently they shipped my halloween order to the wrong address. After many months of ignored emails I reached out via Facebook and finally got a response. Then it sat again. Then i opened a PayPal claim and they finally got back to me again. At this point I just asked for a refund.

 Coolyo294 wrote:
Apparently they shipped my halloween order to the wrong address. After many months of ignored emails I reached out via Facebook and finally got a response. Then it sat again. Then i opened a PayPal claim and they finally got back to me again. At this point I just asked for a refund.

Sorry to hear about that. Hopefully it's just the exception rather than the rule. In any case, from HF's most recent post on facebook...

Hasslefree Minis

Little tip.
If you want me to try and unravel an issue that you have had getting in touch with Dameon whilst hes been ill or an order missing from the website that crashed last year then manners literally cost nothing.
I am literally doing the effing best I can in a situation not of my making and if you can't be bothered to be at least polite then seriously go take a hike.
I am blocking people that are rude, putting rude emails and threats to the bottom of the pile and if you want a polite response then at least have the manners to be nice to someone who is trying to help.

While I agree that being rude will never help the situation and usually punishes someone who isn't directly responsible, I'm not sure a policy of further delaying long overdue orders until the morale improves is a winning tactic either.

Feels like someone's inverting the problem.

If someone buys your product and you meet them with delays, no product and ignoring emails for how many months?
Then you are the one that opened the rudeness doors.

People should keep it civil, its minis after all but only takes a bad day at the office and you see your 10th polite email to hasslefree getting ignored and you lose it.

 NAVARRO wrote:
Feels like someone's inverting the problem.

If someone buys your product and you meet them with delays, no product and ignoring emails for how many months?
Then you are the one that opened the rudeness doors.

People should keep it civil, its minis after all but only takes a bad day at the office and you see your 10th polite email to hasslefree getting ignored and you lose it.

I don't remember which mad lad it was exactly but someone put it best I think in this thread long ago (or was it the Mierce thread? Not sure) by replacing the positions of the company and the customers. Do you think companies would just keep just sending out minis when you clicked to order them if you could maybe pay months or years later at your leisure but delay indefinitely as long as you periodically provided them with excuses (busy, illness, dog ate my check, weather, etc) as to why you haven't so far? And that they'd be polite in trying to collect that money if they had no recourse other than just whining online and sending DMs/emails? I don't think they'd be fine if the shoes were on the other people's feet.

When you get ghosted yet again for months on end with nary a word, but the person in charge of this whole mess has had time to stream at least 13 times this month? I can see why some people would get cross with the company.

 warboss wrote:

 NAVARRO wrote:
Feels like someone's inverting the problem.

If someone buys your product and you meet them with delays, no product and ignoring emails for how many months?
Then you are the one that opened the rudeness doors.

People should keep it civil, its minis after all but only takes a bad day at the office and you see your 10th polite email to hasslefree getting ignored and you lose it.

I don't remember which mad lad it was exactly but someone put it best I think in this thread long ago (or was it the Mierce thread? Not sure) by replacing the positions of the company and the customers. Do you think companies would just keep just sending out minis when you clicked to order them if you could maybe pay months or years later at your leisure but delay indefinitely as long as you periodically provided them with excuses (busy, illness, dog ate my check, weather, etc) as to why you haven't so far? And that they'd be polite in trying to collect that money if they had no recourse other than just whining online and sending DMs/emails? I don't think they'd be fine if the shoes were on the other people's feet.

Exactly, and you can see on the last comms precisely that double stand.
"I am blocking people that are rude, putting rude emails and threats to the bottom of the pile and if you want a polite response then at least have the manners to be nice to someone who is trying to help."

They are penalizing and blocking people who sent rude emails because thats not acceptable. But then they dont take any accountability of being rude for years and playing with peoples good will.

Its poor form that last comm.

Yeah, I get they're frustrated as well by their own actions but that online flex is sending the exact wrong message compared with the tone they've had here in the thread and elsewhere that was somewhat rehabilitating their image. :(

I think it's Sally doing the behind the scenes stuff and FB updates now, not Artemis. If so, I can understand where her tone is coming from as she is dealing with the mess of someone else.

The problem is likely that some of those emails get REALLY nasty and toxic - you take a good few hits off them plus the fact that the firm isn't in a good spot and that the ceo is ill; the refund requests drain and already empty pot and more and yeah I can 100% see someone just burning out.

Which isn't to say that Hasslefree couldn't have made some better choices/options/communications in the past to smooth things over at the very least; but yeah I can see someone burning out; esp if they can't just give the customer a solution that works right there and then.

I just wondered if anyone has received anything from hasslefree recently? Still waiting on the pledge manager

The_Minsk wrote:
I just wondered if anyone has received anything from hasslefree recently? Still waiting on the pledge manager

Oh boy, you sound entitled.

Don't you realise by now that Arty, best Blood Bowl player in the world, has some Blood Bowl games to stream?

When you are that good you owe it to your fans to keep streaming, all other business responsibilities are so far down the list of things to do that they barely even register.

....

In all seriousness I do feel sorry for Sally and Kev, anybody who has been paying attention for a while will see this as a cautionary tale to never mix business and friendship.

If they'd get the various Trump sculptures out - Nurgle, Gangsta, Harkonan etc - they'd sell so many they'd cover all their debts.

 Kid_Kyoto wrote:
If they'd get the various Trump sculptures out - Nurgle, Gangsta, Harkonan etc - they'd sell so many they'd cover all their debts.

Well, they'd have to actually ship them to avoid the chargebacks and penalties from payment processors so there is a flaw in your plan... But I agree as he's more popular than ever; heck, I'd love to have the Dirty Harry and Jedi master ones!

Celebrating 3 and half years since the KS was funded and 6 months since the last update.