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Yesterday I visited GW Brighton to see some of the new 'nids, as well as just to have a few casual games. I met up with a few mates and very quickly we decide to have a game, but, as there are only three of us I propose we have a three-way game, either three different teams or 2 vs 1. The store manager overhears this and immediatly lays into me, telling me to "get out, go home and play in the ball-pit and throw pens at your playmates like the little kids you are". I was stunned by this, as GW constantly tries to put forward the whole idea of a "friendly place to have a game". I was absolutely disgusted by his attitude and simply began painting my Genestealers until after an hour he asked me out of the shop to apologize. On the funny side, he looks just like the raving Dark Eldar on the Battleforce box.

I'm just wondering if incidents like this happen all the time, or wherever it was just an isolated incident.

Valk

When I was 12-13 this manager at GW was always having a go at me.I took 4 years out of the hobby because of dicks like that when I returned Id learnt that he had been fired 5 finger discounts I think it was after that I have had no disagreements with the store staff and have become firm friends with the people who manned GW Cribbs and GW Centre from about 1999 to the present day.

But yea that was unacceptable behaviour but i doubt anything would become of it if you wrote to head office.

You stayed for an hour to paint? I would have walked out. If you feel aggrieved by this you have the option of writing a letter of complaint. I think such letters will make a difference because they are a customer care issue and all companies try to address these. They ignore the "You're too expensive bring back squats" letters but should address genuine customer service complaints, they have with me anyway.

I think that was uncalled for. This type of thig has never happened to me.

The biggest telling-off ive had at a GW is when i was watching a begginer satrter game and started to give one guy help and move some of his models for him. The GW staff member told me to 'stop interupting the game'. His voice was quite snappy but he didn't have a go at me any more than that, and i guess i was interrupting it.

Never been treated like that, though I've only visited one GW store. I've run into the occasional condescending jerk whose life is 100% dedicated to 40K. 99% of the staff is totally awesome.

Was this totally out of the blue? If he'd had a go at you for no reason just write a letter to complain. Usually something has happened to trigger things like this, you 100% nothing happened before hand?

Never happened to me, I do get feed up with the, ""can I help, what army are to collecting" and being spoken to like I'm a 3 year old, at 44 it just a little annoying.

Lord Bingo wrote:Was this totally out of the blue? If he'd had a go at you for no reason just write a letter to complain. Usually something has happened to trigger things like this, you 100% nothing happened before hand?

Yep totally out of the blue. I think what caused it was the swarm of kids that he had been teaching about 1/2 hour before the incident, we all know how stressful the kids' first game can be. Even though he may have been stressed he had no right to take it out on me.

I refuse to believe you weren't doing *something* to trigger him to blow up at you. Cases like this always have something that sets the party being complained about off.

Valkyrie wrote:I'm just wondering if incidents like this happen all the time, or wherever it was just an isolated incident.
Valk

I kinda have to question if this even happened in the first place, because the sequence of events is just so bizarre.

"Hey guys, let's play a game."
*cue store manager raging*

Agreed. This story sounds suspicious and I highly doubt we're hearing the whole truth here.

Zoned wrote:Agreed. This story sounds suspicious and I highly doubt we're hearing the whole truth here.

Why would you think I'm lying about this? If I had done something then I would mention it in the OP.


Automatically Appended Next Post:

Bookwrack wrote:

Valkyrie wrote:I'm just wondering if incidents like this happen all the time, or wherever it was just an isolated incident.
Valk

the sequence of events is just so bizarre.

"Hey guys, let's play a game."
*cue store manager raging*

You obviously havent visited GW Brighton.

Valkyrie wrote:Yesterday I visited GW Brighton to see some of the new 'nids, as well as just to have a few casual games. I met up with a few mates and very quickly we decide to have a game, but, as there are only three of us I propose we have a three-way game, either three different teams or 2 vs 1. The store manager overhears this and immediatly lays into me, telling me to "get out, go home and play in the ball-pit and throw pens at your playmates like the little kids you are". I was stunned by this, as GW constantly tries to put forward the whole idea of a "friendly place to have a game". I was absolutely disgusted by his attitude and simply began painting my Genestealers until after an hour he asked me out of the shop to apologize. On the funny side, he looks just like the raving Dark Eldar on the Battleforce box.

I'm just wondering if incidents like this happen all the time, or wherever it was just an isolated incident.

Valk

its not an accident the manager (whom i know very well) was probably messing around or had a crap day, he would never tell anyone to get out unless they were swearing or being very eratic.

I think it is just as they said. Your OP leads us to believe that you got chewed out for trying to play a three person game. I cannot fathom why someone would snap on you for trying to work all your friends into a game. He was probably having a crap day as you said and either thought he heard you say something you did'nt or you were swearing alot. I get called out by the store manager at my FLGS almost every weekend to watch my mouth. Aside from the weekends no children are about.

the problem is i thought it was a different brighton until the last sentence.


Automatically Appended Next Post:

Kaotik wrote:I think it is just as they said. Your OP leads us to believe that you got chewed out for trying to play a three person game. I cannot fathom why someone would snap on you for trying to work all your friends into a game.

Rest assured if you are telling the whole story that guy won't have a job in customer service for very long. I personally would have complained to his manager right then and made sure he knew I was doing it, but that is just me.

yeah however the guys been a gw manager for ages. 10 years least. the OP is clearly lying or not telling the whole truth no one in that store tells you to get out unless they're joking or youve done something that makes the shop as a whole look bad .


Automatically Appended Next Post:

Valkyrie wrote:[quote=Zoned

You obviously havent visited GW Brighton.

i have and it is bizzare one the people that is least liked in the sore can still walk in there and be treated pleasantly and he's really annoying.

To the OP:

Maybe you're venting nerd rage on the internet? Maybe you're glossing over things you or your friends said/did to prompt a reaction from the manager?

The facts simply don't add up.

Maybe it went down exactly as you stated, but it would be very odd if it did.

I don't know, I wasn't there. This thread certainly won't resolve anything and I'm not sure why you posted it. If you think incidents happen like this all the time, you'd see more horror stories like this in various forums.

I like it when you totally own a GW staff member about the rules. So he is confident that he's right but its your view thats correct. They're like "oh..."

If things did happen the way the OP says, then yes the manager was being a jerk, but then who can say they haven't been a bit of a jerk at one time or another.

Working in a GW store is not the most stress free of jobs, not only are there very strict targets for getting people to play intro games but a lot of people use it as a glorified creche for their obnoxious offspring, even the nicest person can get a bit overwhelmed and over-react or snap at someone for no good reason.

One thing I will say is at least the guy was man enough to realise he was being a tool and apologise for it.

i have one question valk, which table were you about to play on? if it was the 1 at the front and you were moving stuff from it then id be pretty pissed at you too especially since that the begginer table, also you should ask before assuming you can just play at a table, sunday is the special january begginers day so begginers get the tables unless your told you can play there.

If a store has a public gaming area rules should be posted. Expectations can follow.

If it was unintentional as a result of a long testing day, than an apology should follow.

I don't think posting more than the reasonable expectations we can place on a store is appropriate. It stands with out supposing or second guessing the OP. The OP was that they wanted to play a particular way and the store manager snapped at them. It happens.

consider he did apologise i dont really see a reason for this thread.

Valkyrie wrote:The store manager overhears this and immediatly lays into me, telling me to "get out, go home and play in the ball-pit and throw pens at your playmates like the little kids you are".

Next time, demand his name and the name of his manager.

He kicked you out for trying to play a game with 3 people? WHY?????? If I am not mistaken, the rulebook even allows for this sort of game as per the 5th edition.

WHHHHYYYYYY!!!???!???

There's something missing from this story.

It sounds fishy.

Kanluwen wrote:I refuse to believe you weren't doing *something* to trigger him to blow up at you. Cases like this always have something that sets the party being complained about off.

/agree. Are we sure you or your friends didn't make some sort of "3-way hurrrrrr" joke, or maybe what he overheard was out of context or misheard. . .?

twistinthunder wrote:the problem is i thought it was a different brighton until the last sentence.
yeah however the guys been a gw manager for ages. 10 years least. the OP is clearly lying or not telling the whole truth no one in that store tells you to get out unless they're joking or youve done something that makes the shop as a whole look bad .

Well, ask him next time you see him and report back.

I think some people are missing the point. This guy is a manager, he should have acted professionally regardless of the situation. People mucking about doesn't warrant rage. Sure the guy can raise his voice, but when he starts throwing stupid "insulting" phrases around he looses all authority and just becomes an arse.

Colossal Donkey wrote:I think some people are missing the point. This guy is a manager, he should have acted professionally regardless of the situation. People mucking about doesn't warrant rage. Sure the guy can raise his voice, but when he starts throwing stupid "insulting" phrases around he looses all authority and just becomes an arse.

Except if the OP doesn't tell us what he did to upset the manager in the first place--all credibility goes out the window in regards to the manager's behavior.

OP might not even know. This may surprise some of you, but we're all programmed essentially to believe that anything we do is justified, and anything that other people do is because they're jerks, when in reality, we're all jerks.

A couple things don't add up here. You're getting ready for a game so the manager tells you off, so instead of leaving like any person would at that point, you sit there for an additional hour?

Doesn't sound right to me. I'd like to hear this story from the manager's perspective.

Frosty Hardtop wrote:

A couple things don't add up here. You're getting ready for a game so the manager tells you off, so instead of leaving like any person would at that point, you sit there for an additional hour?

*sigh* As stated in the OP, I stayed there to paint my Genestealers, as well as to talk to my mates there. Even though it was an unpleasant experience, I wouldn't let it ruin my day completly.

Oh by the way, I'm completly bored of this thread now.