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Screw them! You got there early specifically to buy those "new release" models. Too late to get em? Hate it for ya. I applaud you sir for teaching a child about disappointment. *Something most parents these days try to coddle their daemonspawn out of.*

But; you could have met them outside and offered to sell them a box at 2x MSRP.

Well, you probably do not have to feel guilty or anything. However, if I were you, I would have let the kid who came 3 minutes after you purchase a box, its his birthday and to children birthdays are important days. After all they came in 3 minutes later than you and probably woke up at the same time as you did to purchase them shiny new toys. What I would give to see another happy because of a good deed. This is assuming the kid does not make noise and rant to his father.

First come first serve, be there early before stocks run out or request extra to be ordered for your purchase in advance.

The kid that had his birthday Got 2 boxes. He wanted 3 but only 2 where left. The kid that got all upset it wasn't his birthday. Sorry for the mix up.

If thats the Case don't feel guilty.


The birthday kid will just have to make do with 2 boxes

Well if they B-Day kid got 2 boxes, then thats fine. For the other kid, tough luck.

cgage00 wrote:

Cottonjaw wrote:Uhh.. was this a GW employee? Or is this an independant retailer? Because if he seriously pointed at you and said "He bought them all" then he needs to be fired.

This doesn't seem to reflect the "Outrageously good customer service" they require of their employees on the application. (So what. I've read it. Make something of it.)

Sadly it was a GW employee. But I filed a complaint about a GW employee that let some kid nerd rage and break my Swarmlord model. All they said was well don't go back there. Needless to say I buy 99% of my stuff online have my own table for gaming with my friends and go to Local RTTs not hosted at a GW store.

This story. I wanna hear it.

Not at all know, I used to feel the same at a car boot sale if someone was looking atr something I wanted, I bought it, and then they came later disapointed. If they wanted it that much they would have bought it, likewise they should have ordered them online. That GW employee is actually a male genetalia, write to them in complaint, or ring up the sotre with a complaint, or speak to his manager. At my local GW one employee seems to try and be deliberately unhelpful. I asked him what colour would he recomend to look on XXX model, as you have been doing it much longer than I have. He just answers with 'whatever colour I want to paint them'

It's the stores issue. Don't feel bad.

I just helped a friend open a new game store (for some reason he wanted 15 solid oak gaming tables, which I built for him) and he anticipated the rush on GK.

He had TONS of GK merchandise in stock. He also anticipated the need for other space marine units (had like 15 razorbacks in stock for instance) as well as plenty of IG aegis defence lines.

Nah I wouldn't have felt like a jerk, I may have offered to sell the mom one of the boxes, then had some words with the employee that pointed me out. You getting called out is the main problem I'm having with this, I would have flipped.

Actually, I would have spoken to the manager after the employee, but I'm also angry, cynical and have a temper so that's not necessarily the right answer in this situation. As for the birthday kid, meh 2/3 ain't bad. He'll live and learned that he doesn't get what he wants every time, and besides even with the other kid I assume there are other stores they could have went to?

But that employee... that's beyond screwed up.

Wouldn't give any most of the time,they came in late they have no right to actually get angry when they can't get what they want

3 minutes i can sympathize with , the 1.15 mom? not really, it's not like the kid didn't get any

Also the store is one of those 1 man stores. But ya I will be calling the local bunker to find out who is in charge of the area/region.

cgage00 wrote:

Cottonjaw wrote:Uhh.. was this a GW employee? Or is this an independant retailer? Because if he seriously pointed at you and said "He bought them all" then he needs to be fired.

This doesn't seem to reflect the "Outrageously good customer service" they require of their employees on the application. (So what. I've read it. Make something of it.)

Sadly it was a GW employee. But I filed a complaint about a GW employee that let some kid nerd rage and break my Swarmlord model. All they said was well don't go back there. Needless to say I buy 99% of my stuff online have my own table for gaming with my friends and go to Local RTTs not hosted at a GW store.

What do you expect them to do? Tell the kid to "drop the Swarmlord or be tazed!"?

All GW can do is ask the kid not to return. That's it. They can't forcibly stop anyone from doing anything, unless the safety of the customers is at stake.

As it is, like Kroothawk said: next time, try actually preordering things through the shop. It prevents things like...y'know, one guy buying up almost the entire stock that would have lasted two weeks otherwise.

Cottonjaw wrote:Uhh.. was this a GW employee? Or is this an independant retailer? Because if he seriously pointed at you and said "He bought them all" then he needs to be fired.

This doesn't seem to reflect the "Outrageously good customer service" they require of their employees on the application. (So what. I've read it. Make something of it.)

"Outrageously good customer service" doesn't mean that the employees can't point out customers who've bought an absurd amount of product on release day without having preordered any of it.

AlexHolker wrote:Buying 3 squads worth of basic troops is not an unreasonable thing to do. The store staff should have been offering to order more in and inform people when they arrived, not pointing fingers at the customer who just bought $200 of product.

He didn't just buy "$200 of product". He bought a full 2000 point army, of which six Strike Squads was just part.

First come, first served, plus the mom can order online so don't feel bad.

That guy shouldn't have pointed you out and put ya on the spot like that, I would complain.

Haha yeah should have advanced order, I did and mine ended up coming 3 days earlier... Guess australia post was on the ball .

Kanluwen wrote:What do you expect them to do? Tell the kid to "drop the Swarmlord or be tazed!"?

All GW can do is ask the kid not to return. That's it. They can't forcibly stop anyone from doing anything, unless the safety of the customers is at stake.

As it is, like Kroothawk said: next time, try actually preordering things through the shop. It prevents things like...y'know, one guy buying up almost the entire stock that would have lasted two weeks otherwise

They said nothing he sat there and watched the kid start throwing gak around. Also I stopped pre ordering as there are 5 GW ran stores with in 30 miles of me. Last time I preordered something the Bunker sent it to my house and I got it 4 days after the fact with missing product that then took me another 2 weeks to get. I just don't preorder from GW anymore.

Kanluwen wrote:
"Outrageously good customer service" doesn't mean that the employees can't point out customers who've bought an absurd amount of product on release day without having preordered any of it.

I didn't buy an absurd amount. There is no aburd amount in sales. The store should be happy. The company should be happy. The faster product moves the more product the comapny can make and get out there.

Kanluwen wrote:
He didn't just buy "$200 of product". He bought a full 2000 point army, of which six Strike Squads was just part.

I got $350 of product. I got a 1500 point army. Mainly cause I didn't buy the tanks there.



In the end I don't feel bad for what I got. I wanted the army. I am one oif those people that will get an army all at once put it all together and start playing with it. I could have cleaned the store out of dreadknights, terminators, and strike squads. I could easily add it to my apoc army. Since buying these kits I now do want more cause I can make some rad conversions for other armies. I mainly felt like a jerk for buying almost all the stock but in the end the statement "First come First served" is true. I got there way to early( I forgot the store didnt open till 1pm on saturday)

Sounds like you got fed to the wolves. Also sounds like they should have ordered more boxes in, unless GW couldn't spare anymore cause the only had a limited supply for release. But yeah, I wouldn't worry about it. If she wanted them bad enough she would have gotten up early enough to be the first person there, and evidently she wasn't. I wouldn't worry too much about it.

Chibi Bodge-Battle wrote:Should have said to Mom and Red Shirt, what if I give these back for a refund so Timmy Birthday Boy can have his dream come true?

You heartless

I would have said , Hey what would you do for me if i were to give your Kid a couple of these boxes !

Gorgarak wrote:unless GW couldn't spare anymore cause the only had a limited supply for release.

Somehow, I doubt they had a limited supply.

Otherwise, they wouldn't have accidentally shipped me 5 boxes of GKTs when I only ordered 2.

cgage00 wrote:

Kanluwen wrote:What do you expect them to do? Tell the kid to "drop the Swarmlord or be tazed!"?

All GW can do is ask the kid not to return. That's it. They can't forcibly stop anyone from doing anything, unless the safety of the customers is at stake.

As it is, like Kroothawk said: next time, try actually preordering things through the shop. It prevents things like...y'know, one guy buying up almost the entire stock that would have lasted two weeks otherwise

They said nothing he sat there and watched the kid start throwing gak around.

Once again: what do you expect them to do? They can't discipline people's kids. The most they can do is ask the kid to leave, but they can't even really do that unless the kid's parents are informed and present when this happens. The most they can do to make it up to you is replacing the broken model--which with the Swarmlord can't happen, since it doesn't have an equivalent product.

Also I stopped pre ordering as there are 5 GW ran stores with in 30 miles of me. Last time I preordered something the Bunker sent it to my house and I got it 4 days after the fact with missing product that then took me another 2 weeks to get. I just don't preorder from GW anymore.

Could it be because you didn't select in-store pickup?

Their preordering system isn't rocket science.

Kanluwen wrote:
"Outrageously good customer service" doesn't mean that the employees can't point out customers who've bought an absurd amount of product on release day without having preordered any of it.

I didn't buy an absurd amount. There is no absurd amount in sales. The store should be happy. The company should be happy. The faster product moves the more product the comapny can make and get out there.

While you didn't buy an "absurd amount" by sales--you did buy an "absurd amount" for someone who didn't preorder through the store. On launch days, they tend to have less stock because--quite simply--most people don't impulse-buy an entire army on that launch day. Most people buy the Codex and a few boxes, at most.

The people who buy an entire army on launch day usually preorder their stuff through the store, and have picked it up on Thursday/Friday when the stuff arrives.

Kanluwen wrote:
He didn't just buy "$200 of product". He bought a full 2000 point army, of which six Strike Squads was just part.

I got $350 of product. I got a 1500 point army. Mainly cause I didn't buy the tanks there.
In the end I don't feel bad for what I got. I wanted the army. I am one of those people that will get an army all at once put it all together and start playing with it. I could have cleaned the store out of dreadknights, terminators, and strike squads. I could easily add it to my apoc army. Since buying these kits I now do want more cause I can make some rad conversions for other armies. I mainly felt like a jerk for buying almost all the stock but in the end the statement "First come First served" is true. I got there way to early( I forgot the store didnt open till 1pm on saturday)

Did they sell you the stuff before 1pm? Because if that's the case, then that was a douche move on their part.

However, while people like to say "first come, first served" I'll also say "preorder next time".

He should not have pointed out you bought most of them. That's quite unprofessional. And it's their fault they didn't have more.

ZacktheChaosChild wrote:He should not have pointed out you bought most of them. That's quite unprofessional. And it's their fault they didn't have more.

I'm really not seeing anything "unprofessional" about it.

He simply stated that someone bought most of the stock.

And no, it's really not "their fault they didn't have more".
Preorders let them gauge the interest within the regulars of the local community that frequent the shop. If they don't have many people preordering, then they don't order a buttload of stock.

i dont preorder. About a week ago I didn't want the army. I then sat down with the rules last Wednesday and read the book and saw some things I liked and could modeling things I could have fun with. So I asked how much stock they will be getting. He told me I said I plan on buying X amount of product. He said that's cool just show up on Saturday and in any case most people pre-ordered. I showed up I got everything I wanted.

cgage00 wrote:So today I went to my local GW store and picked up my GKs. Now I have for a long time loved the Ordo armies. But they cost WAY to much money and I hate metal models. So here is why I feel like a jerk. I got to the store early and had more then enough money to get my full 2000 point army right off the bat. So store opens I walk in grab 6 boxes of GK strike guys. Right behind me is a father getting his son some strike guys for his birthday. So within 3 minutes of the store opening the store is now out of Strike squads. Well 1:15pm a kid and his mom walk in and all amped on getting the new models and BAM sold out. The mom gets mad asks how can that be guy says someone(pointed at me) bought all of them. Now the kid is all upset and looks like he is going to cry. So he sits there all dejected wondering what to do. Then 2 more people walk in and now all the terminators and Dreadknights are sold out as well. So thats when I left cause I walked out side to put my bag away in my truck when 3 guys walked up to buy GKs. So should I feel bad or just meh whatever?

LOL. No, not at all. You paid the money, they're yours. Do whatever you want. It's their fault for not getting there first


Automatically Appended Next Post:

ZacktheChaosChild wrote:He should not have pointed out you bought most of them. That's quite unprofessional. And it's their fault they didn't have more.

Not really unprofessional, but a TFG move. The first to point fingers are the first to have them ripped off

Kanluwen wrote:

ZacktheChaosChild wrote:He should not have pointed out you bought most of them. That's quite unprofessional. And it's their fault they didn't have more.

I'm really not seeing anything "unprofessional" about it.

It's highly unprofessional, especially for retail. As a retail agent, you're there to serve ALL your customers, not just the ones immediately in front of you. It doesn't serve the OP, who was still a customer, to be pointed out like that, and the sales rep is being highly irresponsible for sharing the information of who bought what with another customer. They are NOT at liberty to discuss who bought what with anyone but their manager or authorities(such as police) that require that information.

If there had been a manager there, that employee would have been pulled aside for that behavior.

8 boxes of 5-man sets, where the Squad can have 10 men, and those 5-man sets are required for 4 different unit choices(from 4 different FOC slots): yeah I would say they under-ordered.

I have a slight Issue with My FLGS in that they never seem to have either Predator nor Razorback sets; I need 7 total between the 2 sets. I plan to special order them through the owner(Might even be able to negotiate a bulk-purchase deal).

Well, being a jerk, why didn't they just order them online???

Formae wrote:

Macok wrote:

Slarg232 wrote:

brother_zach wrote:Personally, I would have given one of the boxes to the kid's parent for them to purchase, since it's his birthday and all. I just like bringing happiness to kids, because growing up sucks. I mean, he's a kid, and probaly doesen't get to spend money on war dudes like a grown man could.

This.

There is nothing wrong with what you did, nore are you a jerk, but that's what I would have done, if I were in your shoes.

I agree. You shouldn't feel bad at all. But if you are having doubts now, it's almost sure you'd feel good after doing this..

I too would give one box back so the kid could buy one, I couldn't deal with knowing that I ruined a kids birthday. But like others have stated, you were perfectly in the right to buy all of them. But I think your asking yourself if you really needed all of them.

you shouldn't feel bad it was your money and you got there first. PLus thats why I wait for another week before I go to buy any of my stuff because by that time most of the stuff has been restocked and such.
So its her own damn fault for not buying it online before and not on the day of the boys birthday. That is sucky parenting right there.

Platuan4th wrote:

Kanluwen wrote:

ZacktheChaosChild wrote:He should not have pointed out you bought most of them. That's quite unprofessional. And it's their fault they didn't have more.

I'm really not seeing anything "unprofessional" about it.

It's highly unprofessional, especially for retail. As a retail agent, you're there to serve ALL your customers, not just the ones immediately in front of you. It doesn't serve the OP, who was still a customer, to be pointed out like that, and the sales rep is being highly irresponsible for sharing the information of who bought what with another customer. They are NOT at liberty to discuss who bought what with anyone but their manager or authorities(such as police) that require that information.

If there had been a manager there, that employee would have been pulled aside for that behavior.

I really wouldn't say he was "still a customer". The way he says it, he bought the stuff hours before and was just hanging around the shop.

Of course, he went back later and clarified that it took all of "15 minutes" for the shop to be out of Strike Squads.

Which wouldn't have happened if he hadn't been the buyer.

No I paid and picked up my stuff at 1pm when the store opened. I showed up at 11:50 thinking the store opened at noon. So I got some food and waited.