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I am going to be honest with you all and say that in a lot of ways you brought this on yourselves.

Let me explain before you crucify me.

I can buy a very cheap Airfix model and it will fit together almost 100% perfectly, it will have no cast issues etc either.
However i can go buy a £200 FW model that will require me to spend a gazillion hours fitting it together only to find that eventually i will need to use about 3kg of Green Stuff to fill in the gaps.
Same went for the old metals in the shops and the new finecast are shocking considering how long GW have been in this business.

However and here is where we all shot ourselves in the foot.
We all bought into the "its part of the hobby and green stuff will fix it or superglue / plastic glue will sort it" rather than if we found the slightest fault taking it back and forcing GW to step up to the plate as far as QC was concerned.

Consider this.....If you bought a washing machine and it had a scratch on delivery would you accept it? If you bought a suit with 3 buttons missing would you accept it? If you bought a new car with a chipped windscreen would you accept it?
The answer to all of those questions would be no, even though they could all be fixed perfectly very cheaply. Whatsmore we would be livid into the bargain but yet we let GW off with minor issues every day.

Solution? - Many.
The main one being send everything with even the very minor of faults back to GW.
Its all right GW saying Superglue this, plastic glue that, green stuff the next thing but we have to fork out for those things also along with files, drills etc.. If GW accept that we will need Green stuff, glue etc to fully assemble those models then they are required to supply them.
(you buy flat pack furniture and you get all the tools in a bag to build it. Yes we use better ones but if you had none then the ones supplied are fit for purpose.)
If you took account as to how much you fork out in extras you would be shocked.
2 lines up i touched on "fit for purpose" This is now the bain of retailers in the UK at least. What it means is that if you are not 100% happy with your product, if it is not 100% as represented by the company (note that GW now show pics of the sprue on the website, thats not a coincidence) then you can and are entitled to one that is.
Now can you all imagine trying to find a 100% perfectly cast or fitting model in GW shops or online? I would doubt that you could but you know what guys. I think we are entitled to it.

Well it stands to reason that I expect a perfect model. Especially if I am supposed to pay a 30 % surcharge since changing to a cheaper material. What I despise is "workshops" that suggest the buyer is responsible to fix minis that GW screwed up. Sorry guys, not MY job.

GW will never admit they screwed up and there are only two ways to make them pay for their ignorance

a) Don´t buy at all. There is enough other games and manufacturers out there,.
b) Exchange your Shicecast untill they deliver what they are supposed to.

Choice is your but stop whining about "how bad GW" is while you still run there for your minis. Thats childish.

I had loads of problems with my finecast to begin with but my recent purchase of 10 incubi didn't have any defects, there was a backpack bit missing. The thing i hate about finecast is it's all so furry and difficult to clean up compared with metal. I have a difficult time deciding what is model and what is not sometimes.

GBDarkAngel wrote:

I can buy a very cheap Airfix model and it will fit together almost 100% perfectly, it will have no cast issues etc either.
However i can go buy a £200 FW model that will require me to spend a gazillion hours fitting it together only to find that eventually i will need to use about 3kg of Green Stuff to fill in the gaps.
Same went for the old metals in the shops and the new finecast are shocking considering how long GW have been in this business.

However and here is where we all shot ourselves in the foot.
We all bought into the "its part of the hobby and green stuff will fix it or superglue / plastic glue will sort it" rather than if we found the slightest fault taking it back and forcing GW to step up to the plate as far as QC was concerned.

It's something I mentioned a while back in a thread in General Discussions regarding whether FW was worth the money:

Filbert wrote:It might be a little churlish to bring this up but for a supposed 'premium' product with premium prices, I sense very little annoyance here that people have to bend warped resin to fix it. Surely for the price paid, the end consumer should not have to faff about with kettles and taps to fix FW's quality control? It surprises me that so many are willing to put up with it. I mean, I wouldn't pay £100k for a sports car and then be expected to bore the pistons or something...

And you are absolutely right to say that we as consumers bear a certain degree of responsibility for not pressing the issue and demanding the quality. We see it time and time again on these boards where people complain about a GW or FW cast/piece missing or something and then in the very next sentence say 'oh but their customer service is excellent because they sent a new piece out right away'. Customer service be damned - they really should be getting the vast majority of these kits right before they get anywhere near leaving the warehouse. But strangely enough, people continue to pay premium prices and are happy to have to carry out remedial work themselves. Maybe we have been brainwashed into accepting that it's 'part of the hobby'?

Just gotten the metal skulltaker i bought on ebay and it has none of the problems the finecast one has.
So much more pleased with it which is a shame as I really wanted to like finecast.
As for the whinning while still buying thing I agree which is why I wont buy anymore finecast long as it has too many problems.
FW models I am slightly apprehensive as I ordered models for £750 to be picked up at GD UK.

filbert wrote:

GBDarkAngel wrote:

I can buy a very cheap Airfix model and it will fit together almost 100% perfectly, it will have no cast issues etc either.
However i can go buy a £200 FW model that will require me to spend a gazillion hours fitting it together only to find that eventually i will need to use about 3kg of Green Stuff to fill in the gaps.
Same went for the old metals in the shops and the new finecast are shocking considering how long GW have been in this business.

However and here is where we all shot ourselves in the foot.
We all bought into the "its part of the hobby and green stuff will fix it or superglue / plastic glue will sort it" rather than if we found the slightest fault taking it back and forcing GW to step up to the plate as far as QC was concerned.

It's something I mentioned a while back in a thread in General Discussions regarding whether FW was worth the money:

Filbert wrote:It might be a little churlish to bring this up but for a supposed 'premium' product with premium prices, I sense very little annoyance here that people have to bend warped resin to fix it. Surely for the price paid, the end consumer should not have to faff about with kettles and taps to fix FW's quality control? It surprises me that so many are willing to put up with it. I mean, I wouldn't pay £100k for a sports car and then be expected to bore the pistons or something...

And you are absolutely right to say that we as consumers bear a certain degree of responsibility for not pressing the issue and demanding the quality. We see it time and time again on these boards where people complain about a GW or FW cast/piece missing or something and then in the very next sentence say 'oh but their customer service is excellent because they sent a new piece out right away'. Customer service be damned - they really should be getting the vast majority of these kits right before they get anywhere near leaving the warehouse. But strangely enough, people continue to pay premium prices and are happy to have to carry out remedial work themselves. Maybe we have been brainwashed into accepting that it's 'part of the hobby'?

Addressing these points in order:
1) GW proper has no real believable excuse for miscasts or missing pieces. With that said, I am still willing to give a little leeway with Finecast simply because resin is a pain in the neck to deal with casting. When you start doing full scale production runs (we're talking tens of thousands of models, mind you) on dozens of individual models--there's bound to be some QA issues. It's the nature of the beast with volume production.
2) Forge World does have an excuse. The place is an idea factory for the most part. There are more people producing ideas and a small amount of staff dedicated to the production of the models proper.
3) Your example of warping is kind of one I'm hesitant to address simply because it is relatively believable that some of the more fragile pieces might get heated up during shipping and get bent then.

I compare GW to other companies. In addition to Gamesworkshop I collect Heavy Gear from Dreampod 9.

DP9 is a tiny tiny shop compared to GW, but their casting in both metal and Resin is better. Even though they are a small shop, they take responsibility and will always send out new parts via mail for free as long as you take a lil snapshot of the offending pieces and e-mail it to them.

Considering the Size of GW you'd think they'd be pressure casting all their resins and thus not have any bubble issues whatsoever

Kanluwen wrote:
Addressing these points in order:
1) GW proper has no real believable excuse for miscasts or missing pieces. With that said, I am still willing to give a little leeway with Finecast simply because resin is a pain in the neck to deal with casting. When you start doing full scale production runs (we're talking tens of thousands of models, mind you) on dozens of individual models--there's bound to be some QA issues. It's the nature of the beast with volume production.
2) Forge World does have an excuse. The place is an idea factory for the most part. There are more people producing ideas and a small amount of staff dedicated to the production of the models proper.
3) Your example of warping is kind of one I'm hesitant to address simply because it is relatively believable that some of the more fragile pieces might get heated up during shipping and get bent then.

Do you work for GW?
I cannot believe that you just tried to justify poor practices in this day and age.
As for your defence of FW, i have seen one man bands do a better job at design and casting so i cant see how you can defend the indefencible.
That said these are your thoughts and if you happy with the products offered then i cant slate you for that.

I agree with the idea of how as consumers it's up to us to address the problem to the provider. On the topic of metal models, every single metal model i have purchased has had no miscasts or anything. But then again they are only a small amount of GW's large distribution rate. I suppose if you feel happy to work on a miscast, then fine, but if not, then it's important that you return it.

sebigboss79 wrote:Well it stands to reason that I expect a perfect model. Especially if I am supposed to pay a 30 % surcharge since changing to a cheaper material. What I despise is "workshops" that suggest the buyer is responsible to fix minis that GW screwed up. Sorry guys, not MY job.

GW will never admit they screwed up and there are only two ways to make them pay for their ignorance

a) Don´t buy at all. There is enough other games and manufacturers out there,.
b) Exchange your Shicecast untill they deliver what they are supposed to.

Choice is your but stop whining about "how bad GW" is while you still run there for your minis. Thats childish.

I think it's more childish to not point out wrongs when there ARE wrongs. It's just like saying "Once at Mcdonald's they didn't upsize my meal even though I specifically asked them to upsize it, so I'm not eating at Mcdonald's ever AGAIN." Bit of an overreaction, right? So GW screwed up Finecast, SO WE SHOULD NEVER PLAY WARHAMMER AGAIN AND NEVER BUY THE DECENT PLASTICS AND OTHER MODELS AND EVERYTHING. See how silly it is?

People buy from GW because despite the price and some screw ups, they do love the models, they have invested on armies of them AND they have friends who play it? Ever tried buying a game and nobody wants to play it? No? If everyone wants to play another game, good for you! But others would like to stay on the games with a larger player base, meaning they have more potential people to play against.

GBDarkAngel wrote:

Kanluwen wrote:
Addressing these points in order:
1) GW proper has no real believable excuse for miscasts or missing pieces. With that said, I am still willing to give a little leeway with Finecast simply because resin is a pain in the neck to deal with casting. When you start doing full scale production runs (we're talking tens of thousands of models, mind you) on dozens of individual models--there's bound to be some QA issues. It's the nature of the beast with volume production.
2) Forge World does have an excuse. The place is an idea factory for the most part. There are more people producing ideas and a small amount of staff dedicated to the production of the models proper.
3) Your example of warping is kind of one I'm hesitant to address simply because it is relatively believable that some of the more fragile pieces might get heated up during shipping and get bent then.

Do you work for GW?

Is that the best you've got? Trying to accuse someone of being a corporate shill?

I cannot believe that you just tried to justify poor practices in this day and age.

I cannot believe you don't understand the context. Finecast was rushed. There's no doubt in my mind about that. Any idiot can tell that it was done in such a way that it could be a "Big Deal" for the year, as a distraction from the bigger issues that cropped up during the year.

As for your defence of FW, i have seen one man bands do a better job at design and casting so i cant see how you can defend the indefencible.

No you haven't. Because these "one man bands" don't exist. Read up on almost any of the smaller outfits. Any of these smaller outfits where they have any real number to their stock levels--they outsource to places with the production capabilities. Forge World did for a little bit, but has apparently pulled out of China where they were outsourcing some of their stuff to.

That said these are your thoughts and if you happy with the products offered then i cant slate you for that.

You're damn right you can't. I've had far better experiences with GW than Privateer Press. The only company that I've had as good of an experience with has been West Wind.

And quite frankly:
If you're not returning miscasts, you're doing it wrong. Are there some things that are fixable--like small air imperfections in cloaks? Sure. That's not a big deal. But even if you're not going to return it and fix it--call their customer service line and inform them of the issue. Waste their time like they wasted yours in fixing the imperfection.

Kanluwen wrote:
And quite frankly:
If you're not returning miscasts, you're doing it wrong. Are there some things that are fixable--like small air imperfections in cloaks? Sure. That's not a big deal. But even if you're not going to return it and fix it--call their customer service line and inform them of the issue. Waste their time like they wasted yours in fixing the imperfection.

My problem is not everyone lives nearby where they can ship models within days. If I call them up, it would take at least a month for the replacement model to get here, and what if it's defective as well? Now so much more of my time is wasted.

starsdawn wrote:

Kanluwen wrote:
And quite frankly:
If you're not returning miscasts, you're doing it wrong. Are there some things that are fixable--like small air imperfections in cloaks? Sure. That's not a big deal. But even if you're not going to return it and fix it--call their customer service line and inform them of the issue. Waste their time like they wasted yours in fixing the imperfection.

My problem is not everyone lives nearby where they can ship models within days. If I call them up, it would take at least a month for the replacement model to get here, and what if it's defective as well? Now so much more of my time is wasted.

Thing is, you won't be having to ship it back to them every time if you're calling. There will come a critical mass point where they will ask for it, but they'll also set it up so you can ship it back free.

And I don't know where you live at that it takes a month for the replacement model to get there.

Kanluwen wrote:
I've returned no less than six metals.
Three Kasrkin Grenade Launchers(mold was misaligned--noticeably), an Ezekiel (again--misaligned mold, a full half a millimeter difference between each side of the hood), a Crom the Conqueror and a Dark Elf Dreadlord on Cold One.

In how many years? I've returned 3 Finecasts (and rejected 5 more in store) in ONE purchase. Indicative of severe problems.

When the hell does a company ever make an admission of a monumental screwup when nobody has died?

I've seen a fairly decent improvement in QA. That doesn't change the fact, however, that some models will be more prone to issues than others. It's a different set of problems along with the same old ones.

I'm not the first to draw the 'New Coke' analogy, but I will here. I'm not talking about an admission in terms of public apology, merely a turnaround in strategy that shows the error has been reacted to. Certainly the analogy holds in the comparisons of a change of format or formulation of a well known, distinctive product. Yes, there are many other minatures companies, but no others that make explicitly Warhammer or 40k styled miniatures. Similarly there are many colas but only one coke. Both have the launch of a technically superior product (QA notwithstanding, a top-end Finecast product *is* actually better than a top-end metal) that has been pretty much vilified on release.

Yep, I take an anti-Finecast (as it stands) attitude but I think it could be better (even with the material issues it has) than metal. Why? Because the material issues (poor surface / abrasive properties, poor straightening) are irrelevant in the case of a non-warped, properly filled, properly mixed casting. The positives (excellent gluing properties, light weight, good paint adhesion, flexibility, ease of cutting) suddenly become usable (in the case of a crap cast, the failings of the material make it very difficult to get to a situation where the positives can come into play).
Unless I can get that perfect cast on demand though, it's a gamble to buy. Metal has been pretty consistent on the whole.

Edit:

If you're not returning miscasts, you're doing it wrong. Are there some things that are fixable--like small air imperfections in cloaks? Sure. That's not a big deal. But even if you're not going to return it and fix it--call their customer service line and inform them of the issue. Waste their time like they wasted yours in fixing the imperfection.

This. On this, we agree. Seriously folks, stop accepting crap.

winterdyne wrote:

Kanluwen wrote:
I've returned no less than six metals.
Three Kasrkin Grenade Launchers(mold was misaligned--noticeably), an Ezekiel (again--misaligned mold, a full half a millimeter difference between each side of the hood), a Crom the Conqueror and a Dark Elf Dreadlord on Cold One.

In how many years? I've returned 3 Finecasts (and rejected 5 more in store) in ONE purchase. Indicative of severe problems.

The Grenade Launchers were all from the release of the Kasrkin sets, Ezekiel was a year back, Crom was during the whole Storm of Chaos thing, and the Dreadlord on Cold One was this past winter.

I should specify a bit in that I'm not saying that Finecast is completely flawless or anything like that. It's ridiculous that these errors are happening. I should not receive a Vlad von Carstein whom is missing his entire hand, for example.

But I will also say that some of these "unacceptable cases" that people talk about(air bubbles in cloaks or flat surfaces which are easily fixed, for example) are so ridiculously blown out of proportion that it kind of skews any real complaints.

When the hell does a company ever make an admission of a monumental screwup when nobody has died?

I've seen a fairly decent improvement in QA. That doesn't change the fact, however, that some models will be more prone to issues than others. It's a different set of problems along with the same old ones.

I'm not the first to draw the 'New Coke' analogy, but I will here. I'm not talking about an admission in terms of public apology, merely a turnaround in strategy that shows the error has been reacted to. Certainly the analogy holds in the comparisons of a change of format or formulation of a well known, distinctive product. Yes, there are many other minatures companies, but no others that make explicitly Warhammer or 40k styled miniatures. Similarly there are many colas but only one coke. Both have the launch of a technically superior product (QA notwithstanding, a top-end Finecast product *is* actually better than a top-end metal) that has been pretty much vilified on release.

There's always been rumors and hinting that New Coke/Pepsis were launched with the explicit intent of bombing.

I don't think GW is that clever in any case.

Yep, I take an anti-Finecast (as it stands) attitude but I think it could be better (even with the material issues it has) than metal. Why? Because the material issues (poor surface / abrasive properties, poor straightening) are irrelevant in the case of a non-warped, properly filled, properly mixed casting. The positives (excellent gluing properties, light weight, good paint adhesion, flexibility, ease of cutting) suddenly become usable (in the case of a crap cast, the failings of the material make it very difficult to get to a situation where the positives can come into play).

I agree with you on this matter.
The material has the possibility of great things. We're seeing them a bit in the new models that were designed specifically with Finecast in mind, but the old metals that have been 'converted' are a big gamble.

Unless I can get that perfect cast on demand though, it's a gamble to buy. Metal has been pretty consistent on the whole.

Wouldn't you agree that metal has been pretty consistent on the whole simply due to how long they've been working with it?

I mean, GW was working in metal before they started WH/40k.

Kanluwen wrote:

starsdawn wrote:

Kanluwen wrote:
And quite frankly:
If you're not returning miscasts, you're doing it wrong. Are there some things that are fixable--like small air imperfections in cloaks? Sure. That's not a big deal. But even if you're not going to return it and fix it--call their customer service line and inform them of the issue. Waste their time like they wasted yours in fixing the imperfection.

My problem is not everyone lives nearby where they can ship models within days. If I call them up, it would take at least a month for the replacement model to get here, and what if it's defective as well? Now so much more of my time is wasted.

Thing is, you won't be having to ship it back to them every time if you're calling. There will come a critical mass point where they will ask for it, but they'll also set it up so you can ship it back free.

And I don't know where you live at that it takes a month for the replacement model to get there.

Philippines. Our post office is a bitch. See, not everyone lives in US or UK.

starsdawn wrote:

Kanluwen wrote:

starsdawn wrote:

Kanluwen wrote:
And quite frankly:
If you're not returning miscasts, you're doing it wrong. Are there some things that are fixable--like small air imperfections in cloaks? Sure. That's not a big deal. But even if you're not going to return it and fix it--call their customer service line and inform them of the issue. Waste their time like they wasted yours in fixing the imperfection.

My problem is not everyone lives nearby where they can ship models within days. If I call them up, it would take at least a month for the replacement model to get here, and what if it's defective as well? Now so much more of my time is wasted.

Thing is, you won't be having to ship it back to them every time if you're calling. There will come a critical mass point where they will ask for it, but they'll also set it up so you can ship it back free.

And I don't know where you live at that it takes a month for the replacement model to get there.

Philippines. Our post office is a bitch. See, not everyone lives in US or UK.

It's not like I can go to a GW shop to return my stuff either Star. The closest "official" GW shop to me is 5 hours in any direction(except for East).
I can go to Virginia, their head office in Tennessee, or South Carolina. It's better to just call them in my case, and leave my LGS out of it.

I only have a couple of finecast models, and while i have been disappointed with the amount of holes in them (especially the Lamasu) i have taken this as an oppotunity to improve my grren stuff skills. It has worked but i could still use some work.

I would recommend getting some silcone paint shapers. They have really helped me get a smooth finish for filling and resculpting sections.

Yes, I'm saying that it WILL considerably take more of my time and it's much, much more of a hassle to return those models than just make do with what I've received. It's kinda offending to say that I'm "doing it wrong" because I don't want to waste huge amounts of time and nerves for replacement models.

starsdawn wrote:Yes, I'm saying that it WILL considerably take more of my time and it's much, much more of a hassle to return those models than just make do with what I've received. It's kinda offending to say that I'm "doing it wrong" because I don't want to waste huge amounts of time and nerves for replacement models.

Then maybe you should have kept reading my part where I said "even if you don't plan on returning it and fixing it--call their customer service line and inform them of the issue. Waste their time like they wasted yours in fixing the imperfection."

Sorry for not using multi qoutes but I find them a hassle (TBH I dont know how to use them )

Kanluwen : Seems we can agree on returning faulty items to let GW know that they need to improve things.
Also agree with you that finecast was rushed which is a huge shame as I wanted to like it due to the same reasons you and winterdyne
said with potentials.
As for the small flaws you mentioned ie small bubbles etc I would not make an issue out of them either as i can easily deal with them
although as GBdarkangel mentioned every time we salvage or make do we do shoot ourselves a bit in the foot.
For me its the time and hassle involved in getting it exchanged that means I fix it.
However when the issues are more serious as was my experience with skulltaker I do complain/return the item.
When prominent details fail in casting it is too much to accept IMO.
Please dont think of me as a "I must complain about every aspect of GW whiner" as it is only finecast I have an issue with.
That being said soon as they bring out something shiny in finecast I MUST have I know I will once again open my wallet to buy it.
I love GW and tbh I dont even mind their prices that much its a hobby not something I need to live.
Some of the recent releases have even been cheap by my reckoning (arcane fulcrums being one).

GBdarkangel I do agree that we should return all flawed models as that would make them step up to the plate as you say.
As previously mentioned in my case its the hassle which means I dont even though I know I should.

sebigboss79 stop buying plastic crack ? I would not last a week without my fix. Which is why I dont complain about GW as a whole.
Have many times when seeing whine posts thought the same. Fair enough my first post was a whine I know that.
Was annoyed after 3 models being kaput when I need one semi urgently to have time to paint it for my nephews b-day.
So apologies for my whine but I still say I will not buy finecast until they get it a bit more sorted even though a shiny one might tempt me (I never bloody learn)

Mighty moj God knows my GS skill needs improving and if it had been holes I would have gladly done it but sculpting back detail is beyond me.

and finalyy Kanluwen again for your last post: Good point even if youre not returning it make them aware of issues otherwise they will assume nothing is wrong (or atleast pretend wouldnt we all )

I'm afraid I am not a fan of 'fine'cast at all! Every single model I have tried with 'fine'cast has had things wrong with it! I have a thread going at the moment (seems to be going around in circles a bit now) where I have ranted about 'fine'cast! I have had nothing but trouble with the damn stuff! I am hoping that they will sort the issues out and soon though!

Yay! Another finecast bash threat, weeee..

Kanluwen wrote:
Then maybe you should have kept reading my part where I said "even if you don't plan on returning it and fixing it--call their customer service line and inform them of the issue. Waste their time like they wasted yours in fixing the imperfection."

I did. It's just that your post rubbed me the wrong way. Adding "I don't know where you live at that it takes a month for the replacement model to get there" didn't help, either. It sounded elitist.

sorry i don't agree


I have been a lot happier since more plastic models came out as in my early years of gaming I came across many a problem... although I have to say so far the fine casts have been ok... though I dont hold much hope.

Kanluwen wrote:

Metal has had just as many flaws as Finecast. The flaws are not the same by and large(you won't find air bubbles, for example), but they definitely exist.

You are a fool if you really stand behind this statement. More people have had problems with finecast models than not, at least I can speak for my area and a ton of people here on dakka. I myself had to exchange a box of striking scorpions 3 times, a shadowseer 2 times, a Lelith Hesperax 2 times, a warboss 1 time, and dark reapers box 2 times. About half of these happened at the beginning of finecast release but the other half were well past the first run, every finecast model I have bought has had to be exchanged until finally I found a set that was acceptable but still worse shape and required more repair work than an average metal model. I have never had to exchange a metal model, and I have spent thousands on models in general, im not new to the hobby. Its unacceptable for any company (let alone one as big as GW) to put out a product that they claim to be superior (and raise prices on most of the models) and have it be anything but outstanding. What you are forgetting is they are supposed to be PROFESSIONALS in the field of casting minis. Ive cast detailed minis on my own at home and gotten better results than most finecast models ive bought and I dont have even a small fraction of the resources GW has. They have the money and resources to pay for an actual working quality control department, which either they dont have at all or the people or machines they use to do it dont work. They make alot of money off us and everyone who buys their products should get the highest quality miniature that can be produced for the prices we all pay. It doesnt matter if they have a good exchange policy, we shouldnt have to constantly exchange products due to low quality because its not good business. If you paid a plumber to fix your toilet and he screwed up 3 or 4 times until he got it right you would be pissed. It wouldnt matter if he was nice about it and admitted his mistakes, it would still be a bad experience and you wouldnt hire that plumber again. Its the same with any company selling a service or product whether its minis or cheeseburgers or a toilet repair. GW needs to fix there product

The only reason I buy Finecost is because I have no real alternative.

Finecost is utter rubbish. Instead of saying; "I wonder if there are some things that needs straightening out or filling on my new metal model?", I have now moved into; " I wonder how much of my Finecost model I need to straighten or fill in?".

I have, starting from release up to about two weeks ago, bought two boxes of Wracks, a Marneus Calgar with Command Squad, A Techmarine with Servitors, Castellan Crowe and a Terminator Librarian.
They have ALL had flaws like which I have NEVER seen in metal models.
Most needed replacement, some didn't.

As for turning production flaws into features, you must be absolutely insane. In no way is that acceptable.
Should I wish to add battle damage or cutting horns off of my models, it should be my choice.
It can never be a redeeming feature or an excuse for GW latest failure, that I can pretend it is intentional.

And one must be completely delusional to even hint at, that the amount of miscasts/flaws found in the old metal production line was even close to the mess that is Finecost.
How can the fact that one product had (far less) flaws ever be used as an excuse for another products (numerous) flaws?

"Well yes, sir. While car B certainly is rubbish, you need to keep in mind that car A also was a bit rubbish...and therefore it is OK for me as a salemans to present car B as the second coming of Christ."

What?!?

Finecost should be judged on its own merits....or lack thereof.

As for GWs return policy it is, and always has been, excellent. Any models found to have flaws have been replaced without comment or negativisms.
It is just sad and unacceptable how much I have had to make use of that.
Just as it is sad and unacceptable that I have to open every Finecost blister or box in the store to see what I need to have replaced, instead of just going home safe in the knowledge that I have, at premium price, bought a miniature from the best miniature company in the world, and that I will be happy with the result when I open the box.
As for buying Finecost online where I can't check the blister/box....yeah, right. Once again GW has, this time indirectly, distanced themselves from this newfangled Internet thing.

'In our total period of metal production we've had 35,000 returned miniatures. We've only had 20,000 Finecast miniatures returned in the total production period for that, it's obviously *much* better'.

This is not a quote, merely a vague attempt at Sunday morning humour.

Here in Thailand. there's also a same complains about Citadel Finecast products. some fans even called it 'Failcast' or 'Quai Cast'

Some purchasers there are lucky having an FC products in good condition. others are not.
http://www.fastdicerolling.com/forum/index.php?showtopic=1470&st=0&start=0

look at GK shown in the link (it's not mine. I don't have a plan to buy ANY FC products)

http://www.fastdicerolling.com/forum/index.php?showtopic=1394&hl=finecast

Another link from local community forum. saying that a Tyrant guard was decapitated even before being packed. no heads were found in package.

Do you want any translations from each posts in the two threads? and to which degree?

Iv only ever bought plague marines and i can't even tell if its miscast or not due to all the plague stuff :/
Also mh brother got an avatar in finecast ans it stunning