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Howd you get them early? That's what i want to know, it says they wont be shipped till 10th at least. I ordered mine day one.

I ordered the PH tank crew, it was on sprue similarly, but no problems I saw. FW is pretty ace at replacing anything you aren't satisfied with... it sucks to wait but you can be sure they will sort you out.

Not sure if the sprue is Finecast though, I will have to have a closer look. If it is, on a cursory examination everything looks fine. I am on the fence on this... maybe FW can show GW how to do it right... or maybe finecast will wreck FW's quality... I was happy with regular resin though...

I have heard from sources at FW that they did indeed send people in to help with FC pours.

SlaveToDorkness wrote:I have heard from sources at FW that they did indeed send people in to help with FC pours.

Erm....

Kanluwen is a Forge World source...

Sirius42 wrote:

I was in no way suggesting being an 'a-hole' apologies if that was how it came across, I was merely suggesting persistence and zero tolerance.

I wasn't 100% sure since you were advising calling and demanding a replacement. Demand being the key word that made me question it. I was mostly just putting it out there in case anyone thought calling angry about an issue would somehow resolve there issue more effectively then just being polite. As negative as people can be around here towards GW, I just wanted to express that they shouldn't direct those frustrations at the customer service guy who there to help you.

You are 100% correct that you should not accept less than perfect sculpts. You pay a premium for the product and should not have to accept defective merchandise.

Chowderhead wrote:

SlaveToDorkness wrote:I have heard from sources at FW that they did indeed send people in to help with FC pours.

Erm....

Kanluwen is a Forge World source...

I wouldn't say that...

Kanluwen wrote:

Chowderhead wrote:

SlaveToDorkness wrote:I have heard from sources at FW that they did indeed send people in to help with FC pours.

Erm....

Kanluwen is a Forge World source...

I wouldn't say that...

Well, you help FW with questions on their FB Page.

You are Sauce.

/Joke

Kepora wrote:For the love of...Forgeworld has stated THEMSELVES that they use DIFFERENT RESINS FOR DIFFERENT MODELS! I am SICK of these threads!

These claims of "Forgeworld switching to Finecast" for every single model are completely unfounded, and have been disproven in statements by Forgeworld themselves. Also, sprues =/= Finecast; call FW Customer Service and get your replacements.

Can we please get an admin to close this thread before it devolves, as all "Finecast" threads tend to?

Aww Just when I thought this thread was gonna get juicy. . .

My finecast hasn't been that dark. So unless they just added pigment to it, I am saying it isn't finecast.

I have had FW in the past, and the pieces came on bits of square mold bits and insertions attached, but looking nothing like those pictures the OP Posted, BoLS also posted about this and it is making folks worry as it does look a lot like the sprue style of FC. NOw I have had FW vehicles that had similar large chunks to shave off, and some mold line issues, and for the price of them, it was a shock to see it.

Lately I switched to other sources for standard resin vehicles, cheaper they were, and came ready to assemble basically. It may take a bit longer for them to arrive, but the Old Crow lines are crisp, clean, no lifting agent, and smoothed or sanded down where it would be shiny and bulging, or any potential sprue lines might be.

It looks like FW is having to double check QA on this issue and I hope that they will do so faster than the mother company has with FC.

Lolcanoe wrote:NNNNNNNNNOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!

Well, hopefully the large kits stay in resin, not switch to finecast. Makes me wonder how I should vote for the Mk VIII armor if its going to turn out in that crap.

edit: I guess we should have noticed though. See the marine on the left?

New terminators are ugly AND finecast?!?

Definitely not interested one bit.

FW has been doing infantry on sprues for a while now... not all sprues are finecast but they may share a similar casting process which could result in similar flaws as bubbles and flashing and mold misalignments seem to be a result of these particular sprues...

Maybe the material has nothing to do with the flaws and it is these dumb little sprue casting?

FW has good CS so I am not terribly worried about future purchases, but I also collect orks so I don't have any new molds I have to 'worry' about like these retro marines.

Two things. First the sprued FW I got was not the same type of resin as the GW Finecast line. Second I have seen a lot of horror stories about Finecast but I yet have had any problems. Of resin miniatures the ones I have were of better quality than a lot of my older forgeworld models. I do not know if I am lucky or you guys are just impossibly unlucky.

Capitansolstice wrote:I am not pleased to announce, I will officially never buy FW again, or finecast

Really? That's all it takes to quit buying a product because its finecast?

Ive ordered a few items from Forgeworld and it is hit or miss with problems, though Ive seen more problems with Forge World then GW's finecast. Are we (all of us) to lazy to return it, contact company by email/phone, etc and say "hey theres a prob I cant fix"...which by the way they fix for ya.

Ok, it has air bubbles or bent weapon, etc. Fix it like they suggest. warm it up in hot water then bend it back...or fill it up with that snazzy liquid greenstuff and blammoo!!! its fixed.

Let me ask this. If you go to a store to buy clothes and you get home and find there is a rip in it, do you ban buying from the store? Come on people its been a year since Finecast has been released, GW replaces any problems free of charge if you cant fix it yourself. Can we not find something else to rant and rampage about?

You should go to the Finecast discussion in discussions, some folks have been getting replacements at poor quality levels over and over, it should not take a year to fix things, especially when you are aware of it as a company. The price/quality is so crazy as they have touted the product of Finecast as the greatest invention since the (Insert invention here). Yet they have yet to make it so that folks do not NEED to call CS. Most feel that 20+bucks for a single mini should not have to also include multiple calls to fix a problem and still not have a model to have yet in their army due to not being able to assemble it or fix glaring problems.

Father Gabe wrote:
Let me ask this. If you go to a store to buy clothes and you get home and find there is a rip in it, do you ban buying from the store? Come on people its been a year since Finecast has been released, GW replaces any problems free of charge if you cant fix it yourself. Can we not find something else to rant and rampage about?

Interesting comparison. Now, let me ask you this -

Did the clothing company assure you that the product you were buying was the best clothing on Earth, and rant and rave about its quality?

And then, when you realized your clothing was full of holes, and you tried to return it, were you given either more clothing with holes in it, or told that the clothing you bought passed their quality control?

And did that clothing company tell you to fix the problem on your own, and then try to sell you an overpriced sowing kit?

And you're telling me you'd have no problem with that?

You're absolutely right that it's been a year after Finecast's release - and if they still can't be bothered to fix the problem with it, what does that say about them as a company? And what does that say about you, as a compliant customer?

When it comes to reproducing miniatures, getting a clean cast free of major defects should not be some Olympian feat. It's the basics.

Why buy stuff when they can't get the basics right?

frozenwastes wrote:When it comes to reproducing miniatures, getting a clean cast free of major defects should not be some Olympian feat. It's the basics.

Why buy stuff when they can't get the basics right?

Many of us have had almost no problems whatsoever. The percentage of flaws in my personal experience has been the same as when I bought metals. I have actually gotten more metal flaws recently than finecast as I got a lot of miscast shoulderpads and other ork bitz from GW which were metals.

So since I can get perfect models from both FW and GW without effort, not sure I have an issue. This is not going to deter me from buying FW models should I want one.

Capitansolstice wrote:

Ok, it has air bubbles or bent weapon, etc. Fix it like they suggest. warm it up in hot water then bend it back...or fill it up with that snazzy liquid greenstuff and blammoo!!! its fixed.

Let me ask this. If you go to a store to buy clothes and you get home and find there is a rip in it, do you ban buying from the store? Come on people its been a year since Finecast has been released, GW replaces any problems free of charge if you cant fix it yourself. Can we not find something else to rant and rampage about?

Now, I agree with infinite_array.

Let's compare this to something else that touts itself as the best, as does both Finecast and Forge World. If I go to the Car Store, and buy a Porsche that I can't look at in person, and it shows up at my house, after I paid the shipping, and the body has HOLES in it, I don't expect Porsche to seriously tell me over the phone "Sir, can't you buy some of our overpriced Bondo and have a go at fixing that yourself?".

Now, when we say that GW has a great Customer Service department, they do. Because they set aside, each month, a set amount of money, per a set customer number. I believe that amount used to be $25 up $50 a month. So this is planned into their budget. A fixed operating cost. Kind of like groceries figure in a set amount of merchandise to be lost to pilferage each month. However, this doesn't alleviate the Quality Control/Quality Assurance issues that they can't seem to overcome.

And, when it comes to Forge World, let's be perfectly honest. When they pack my order, they pack it by hand. So, someone at Forge World -PHYSICALLY- touches each premiumly priced piece of resin that they send me. For them to send me something that is subpar really makes me wonder: What does this company really think of me, their customer?

Also, if we're going to pose the question of how hard is it to Quality Control the making of these resin game pieces: Why can't GW and FW somehow figure out these issues, when the Russian and Chinese who have obviously copied and are casting FW items and selling them on Ebay seem to cast with fewer defects. I've seen numerous examples [who believe that said Russian/Chinese are resellers who somehow make money selling at a loss] and they seem to be equal to the old FW standard. And at least THEY haven't switched to Finecast yet.

-Greed

Well, def not finecast, but also def thinking twice about making an Eldar Corsairs army now.

Sirius42 wrote:Well this is not good. To the op, (and everyone who gets mini's even slightly miscast for that matter) I am currently operating on a zero tolerance policy for any resin minis, if anything is miscast even slightly I will not repair it, same goes for any loss of detail or air bubbles bigger than the pinhole ones we used to get from old forgeworld casting, if these are on a smooth surface such as a sword then I even reject these.


I recommend everyone who risks GW or FW finecast do the same thing, be totally anal about it, otherwise they'll never learn and continue to pull this crap on us.

In your case this means backpack vents, so demand a replacement for them all, and if you get a replacement that is unacceptable then keep at it or request a refund. If you really want to make a point, clip all the bits off the sprue first so there is no way they can try to re-sell (not that I think they would)...
Good luck

This guy has the 100% right idea,they want to make a switch thats their puragative.
But we can forve them to either do it right or switch back to the old stuff.
I will go so far as if he first model is bad insist that every piece is hand inspected

Salacious Greed wrote:

Now, when we say that GW has a great Customer Service department, they do.

Gah. I know I'm going to catch flak for this, but screw it. I disgree.

How does GW have great customer service? They sell you a broken/poorly made item. You ask for a better version of what you bought. GW complies.

That's what every other company does. If I go and buy an iPod, or a Ford, or a Dell, and upon receiving it there's something wrong with it, it's not some sort of miracle that the company will replace it!

Does Ford replace your F-150 without even seeing the one you bought? Do you keep the one you bought? If it's easier to replace a single part on the truck do they ship you out the whole truck anyway?

GW does.

infinite_array wrote:

Salacious Greed wrote:

Now, when we say that GW has a great Customer Service department, they do.

Gah. I know I'm going to catch flak for this, but screw it. I disgree.

How does GW have great customer service? They sell you a broken/poorly made item. You ask for a better version of what you bought. GW complies.

That's what every other company does. If I go and buy an iPod, or a Ford, or a Dell, and upon receiving it there's something wrong with it, it's not some sort of miracle that the company will replace it!

Apparently you have never had a car dealership argue that something is wear and tear or not under warranty when it clearly should be. I have owned multiple new cars and it is a constant struggle to get most car companies to honor their warranties, not screw you buy making you buy bullcrap features, making them provide evidence they actually replaced the part they said, actually provide and stick to an estimate and not bill you when there is a recall for the exact issue.

You have also probably never had to deal with one of those crappy 'buy at register' warranties where the store fights between if this is a manufacturer warranty, a store warranty or not covered and dealing with frustratingly bad phone support and I store support attempting to weasel out of their responsibility even when the issue is clearly a manufacturer flaw.

Don't even get me started on cell phones... Hence you have to buy 'no questions asked' insurance as they basically refuse to honor anything and blame any and all 'not working' actions on user error and you breaking the phone and it can come broken in the box and without paying them 'insurance' you are ass out.

And good luck except sizing your right to just give up, walk away and get a full refund... No way! We suckered your ass with a rebate which made your item cost super cheap but now you can't return it due to special language and you should have waited past the 30 day return to verify you are happy before you submit the 32 day rebate!

Oh, and don't even attempt to return the broken or defective item without a receipt... And we won't refund it to your card you may get a check in 4-6 weeks.

So yeah, GW CS where they send you replacements with no need to RMA the product based solely on your word and do In store exchanges for basically anything, no receipt... I do see a drastic difference in the way GW handles themselves VS almost every other retail business out there.

infinite_array wrote:

Salacious Greed wrote:

Now, when we say that GW has a great Customer Service department, they do.

Gah. I know I'm going to catch flak for this, but screw it. I disgree.

How does GW have great customer service? They sell you a broken/poorly made item. You ask for a better version of what you bought. GW complies.

That's what every other company does. If I go and buy an iPod, or a Ford, or a Dell, and upon receiving it there's something wrong with it, it's not some sort of miracle that the company will replace it!

Exactly. And all those companies you listed have good or better Customer Service departments. Have you dealt with HP? I'll literally never own another HP printer. Their CS is terrible, and they know it and DON'T CARE. GW has great CS because it's built into their budget, just all the other long persisting companies. They choose to devote money to replacement and mollification of it's customer base, instead of improving its QC, which must cost more. However, let's look at a "miniature" (sort of) toy making company who has both a great product, it costs (relatively) an arm and a leg, has superb Quality Control AND world class Customer Service (that has never asked me hide a defect, repair it myself, and has certainly never asked me to produce evidence of having their product in my possession like I'm an integrity-less scab): Lego. It started out small, but routinely delivers only the best product. It's competitors (which we'll refer to as Knockoffs) have even had major lines (like Marvel [read: Spider-Man]), and still can't compare nor compete. Have you ever seen a child who knows what Legos are open a Knockoff, and watch their face deflate? Now, don't get me wrong, some brands just over-power rationality. My son loves the crap out of the Halo Knockoffs. But he's six. He's got a lot of years before the real world and reality crush his nostalgic memories. (I'm looking at you 80s GI Joe cartoons and 90s Mech Commander video games).

I'm nostalgic over the fun I remember having playing Space Hulk with my kid brothers, reading the really awesome content in White Dwarf. I don't know that I'll be nostalgic over where the quality of miniatures is going these days. Plus, when I have to kill zombies in the near future, I can't even melt my miniatures down (like in The Patriot) to esplode their heads. Have we made an internet petition to thank GW for saving us all that money by not using the super expensive metals anymore?

Edited to point out: Esplode is not a spelling error.

HP is terrible... We spent tens of thousands of dollars documenting a motherboard failure of a class of laptops my company purchased which HP deflected for months saying was bad use and issues with software and us damaging the processors (all bullcrap) only after close to a whole year of lost productivity, HP became very interested in our extensive evidence and documentation as they finally identified a hardware flaw from the manufacturer in china and they were using our equipment as evidence of the issue. They eventually replaced the equipment but not after a solid year of runaround, lies, deflection, rudeness and still producing substandard equipment.

HP May be the only game in town for printers but their computers and servers leave a lot to be desired as they play catch up and their customer service flaws show as like everyone else, tier 1 is blame the customer first.

You do realize that computer manufacturers purposefully put out damaged hardware instead of extensive testing because it is cheaper to let the customer deal with the 'burn in' phase to expose factory flaws... And hell you might even get them to pay you for the luxury by getting those Neato 'no questions asked' warranties which allow you to get an item you are already fully within your rights to get replaced... But easier!

These companies do not have great customer service and these companies have a model based upon customers eating a lot of the costs via misdirection and inconvenience.

SlaveToDorkness wrote:Does Ford replace your F-150 without even seeing the one you bought? Do you keep the one you bought? If it's easier to replace a single part on the truck do they ship you out the whole truck anyway?

GW does.

Slavetodorkness Im sort of shocked to see a post like this from you. That is unless Im mixing you with SlavetoDarkness.

Anyways. the only reason GW doesnt check or ask for shipment back is simple.

They dont want to spend $6 shipping fee to have you return something that is worth a few cents.

Kanluwen wrote:
New sets can have problems. If you have issues, you just contact them and they will replace it.

...again, and again, and again, and again...

Eventually you'll tire of getting replacements that are just as bad as the original.

I'll toss in my two cents. There was a photo a while back that Beasts of War or BoLS posted, can't remember which, that had Forgeworld blisters with new packaging, made to be sold in stores with "40K approved" on it. We heard rumors that with the advent of 6th edition GW might want Forgeworld to do supplements. My feeling is that if GW wants to start selling Forgeworld stuff in their stores, or if they want to make Forgeworld stuff commonplace amongst games of 6th edition then perhaps they want the resin to be switched to Finecast because it's not toxic and GW can sell FW stuff to kids without fear or hassle.

We'll obviously have to wait and see if this is a consistent thing, but if they are using finecast resin, I can no longer buy from Forgeworld in confidence, which is a real shame, considering how much I love a lot of their models.