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i visited my nearest GW store yesterday, for the first time in several months, to pick up some glue and paint and perhaps a wartrakk. i made it fairly clear to the employee there that i shop on a fairly tight budget. he then proceeded to tell me about a tournament he's putting together, to (paraphrasing here) 'make players feel a little less constrained by the official rules'. the army list consists of an hq, a troop, a walker or its equivalent, and a storm raven. now, he began telling me it would provide a great opportunity for conversions for all players, as they could include a storm raven in any army...
i made it fairly clear that my desire to purchase a storm raven, for either my orks or my marines, is about nonexistent, but he continued to push it, switching gears on the reason...
to be honest, it kinda put me off a bit, like he was just trying to push storm ravens on all players. has anyone else experienced this sort of ham-fisted sales approach?

morpheus's child wrote:has anyone else experienced this sort of ham-fisted sales approach?

Yeah, like over a decade ago, which is why I haven't set foot in a GW Store since 1998.

Stick with brick and mortar. Support your local gaming store.

Yeah. I stopped going to my GW because of that. They tried to get my fiance to buy figures after she already talked to me about our tight budget. The manager then tried to kick her out because she was reading (AKA not contributing to the hobby in his words) while I was gaming, right after I dropped $50. Its ridiculous...

Not personally, but I've seen at least two other accounts on Dakkadakka where the employees blatantly told prospective marines players to buy the stormraven, despite not having legal rules for them to use in their armies (both were apparently new players, but were not playing BA, and GK at the time hadn't come out yet). I think GW realised how much of a screwup they did with the thing (The backlash due to it's appearance was horrendous, to say the least) and the fact that it costs 5 bucks more than a Land Raider here didnt help matters either, so they're trying to unload the Storm Raven stock by any means necessary. We might also see a similar thing with the Dreadknight in the coming days.

one of the employees @ my nearist store gives you 3 warnings (i know this has nothing 2 do with salesmanship but its kinda mean) and after the 3rd warning, he rolls 2D6 and thats how many MONTHS your banned frm the store. (i saw it happen). Its really mean especially if its only like a 12 yr old.

That is certainly....creative...

I see this kind of stuff every time I go into my local GW and I absolutely hate it - don't really look forward to going there because of it.

i made it abundantly clear to my Local GW manager, im poor, and i buy what i can, when i can... he does not bother me in the slightest, when new stuff comes out i ask him about it and everything, same with the staff.

they are excellent

MechaEmperor7000 wrote:Not personally, but I've seen at least two other accounts on Dakkadakka where the employees blatantly told prospective marines players to buy the stormraven, despite not having legal rules for them to use in their armies (both were apparently new players, but were not playing BA, and GK at the time hadn't come out yet). I think GW realised how much of a screwup they did with the thing (The backlash due to it's appearance was horrendous, to say the least) and the fact that it costs 5 bucks more than a Land Raider here didnt help matters either, so they're trying to unload the Storm Raven stock by any means necessary. We might also see a similar thing with the Dreadknight in the coming days.

Actually, you can't use the Stormraven in 'normal' 40k games...but there's nothing stopping you from fielding them in Apocalypse.

wow 2d6. so no matter what its a minimum of 2 months. i can see how it would be mean, but im sure there are some times where he's praying for double 6s.

double 6's have happened to a 9 yr old too. really cruel....

Please don't use things like "2" instead of typing the word to, we want people to take the time to communicate properly on Dakka, and bear in mind that not everyone who reads a post has english as their first language.

This is an issue at the local shops. The owner of my local shop is a turd (3 gw shops in west virgina he owns them all). He even berated a player when calling out the winners at Charcon( gaming convention in Charleston) I now use gw web site for everything. I go to these stores to play and thats it.

hehe FAIL! wrote:double 6's have happened 2 a 9 yr old 2. really cruel....

... You can stop using textspeak now (as in, "to"/"too" instead of 2, shown above)

And yeah I've heard and had of similar bad salesmanship. My parents said that when they took my bro to GW a staff member was hounding them all the time they were there. My bro only wanted a box of models and the staff member was trying to push battleforces and AoBR boxes down their throat.
Then there's been a few instances of me going to GW and the staff member present nudging me to buy something I'm curious to purchase but trying not to. Last time that happened I ended up getting home with an ork megaforce, some nobz and a black orc big boss, when I wasn;t sure whether to get the megaforce. Needless to say I wasn't happy with that.

Formosa wrote:i made it abundantly clear to my Local GW manager, im poor, and i buy what i can, when i can... he does not bother me in the slightest, when new stuff comes out i ask him about it and everything, same with the staff.

they are excellent

Indeed they are, although I did have bad experiences in there when I first joined the hobby but that's probably because at the time (1999ish) I was the annoying 12 year old brat who's models were basically blobs of paint.

Last time I went in, it was maybe 6 years ago?

I went for a 19 dollar ork warboss (that I was already kicking myself for wanting to buy) and the guy was trying to get me to pick up some leman russES. As in plural, for looting.

And yeah I've heard and had of similar bad salesmanship. My parents said that when they took my bro to GW a staff member was hounding them all the time they were there. My bro only wanted a box of models and the staff member was trying to push battleforces and AoBR boxes down their throat.
Then there's been a few instances of me going to GW and the staff member present nudging me to buy something I'm curious to purchase but trying not to. Last time that happened I ended up getting home with an ork megaforce, some nobz and a black orc big boss, when I wasn;t sure whether to get the megaforce. Needless to say I wasn't happy with that.

When I first went to a GW, the same thing happened to me. I was just looking around at all the different armies and I got AOBR shoved down my throat along with Ork this, Space Marine that. In the end I ended up wanting Space Marines (after telling me all the hypes but not the other bad stuff) but now I regret that. Ever since Blood Angels got upgraded.

First time i walked into one i made the mistake of telling the guy i was a new player and just doing some research and it's like he tried to push the whole space marine line up on me and i didnt even want space marines. so i just left and ordered myself some tyranids. Gotta love the metal Hive Tyrant.

Oh hey, do this have this massive paint set thats like £300?
No.
Would you like bu...
No.
How about a WHFB rulebook?
I don't play fantasy.
well why don't you start!
I don't to.
Well, what army do you like the look of? Orcs and Goblins might suit you, why not this £50 box set, and this great armfull of stuff you don't really need?
I think I will pass.


And then I hear them muttering about me as I leave the shop. Not my local, they are actually quite good there.

The guys at mine are quick to suggest what you should buy whenever you mention the slightest problem you're having with modeling or painting. Though they don't mind if you say no or deflect by saying maybe another time. I've been in the store for 2-3 hours without assembling, painting or buying and they're fine. I guess Montreal lucked out.

I guess my local GW is a far-cry from the norm. The manager at our store is very helpful, very enthusiastic, does not hard-sell, and continually asks people about their armies/lists so as to recommend products suitable for them. He's also very lenient about popping in and having a chat, and is more than happy to discuss painting/modelling/gaming tips as opposed to just selling the newest, most expensive kit at the time.

Then again, all that combined might be why he's on his final written warning from the company...

L. Wrex

I am generally left alone. This may be because I am "..that Epic guy..", or because I played rugby against one of the employees...I'm yet to decide.

I've become the TFG for the salesmen at any store I go to (not just GW stores), namely because I have an almost encyclopedic knowledge of where the best prices are. They all hate it when I open my mouth.

awww man rugby...lucky brits. played it a couple times when i visited australia on my first deployment and had a blast. not much call for it were i live though.

The other day when I walked in, I got bombarded about buying GK's, the codex, Dreadknight ect when they know perfectly well that I collect Space Marines and I'm nt going to start collecting another army.....

For some reason there aren't any of these problems at my store. Then again I go fairly irregularly, <1 per month, but even so I have never seen any of these things. My Manager actually tried to dissuade me from getting a land raider one time. I got it anyway

What reason did he give not to get one?

It happened the first few times I went in until I just took one of them to one side and explained "Look, I know you're paid to sell this stuff to me, but I'm just here to buy what I need".

Now they even know that I buy most of my stuff from Maelstrom and ebay, and they don't mind.

The old GW that closed down was alright for the most part, they did muscle me into buying unnecessary paints once. He did try to sell my an Ork Stompa, I said

"But I don't play Orks or Apocalypse games."

"Well, it still a cool model to have!"

"How much is it?"

"Around $110 with tax"

"Its not that cool it looks like a fat-guy in a dress"

The subject was dropped after that.

The manager at my GW store is actually really cool. It's just this one person thats not that cool... like 2D6 months banned? Thats overkill.... and only he does it. No-one else does it.


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Just face it, GW needs ALOT of improvement customer service wise.