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What usually causes him to whip out the dice?

I've never seen anything like this. My Games Workshop store is great.

When I come to people trying to up sell me I tell them all one of two things based on how much they are brothing me. "If I want help I will ask for it." or "If I wanted to shop with someone I'd bring a friend."

wow... usually when i post on a thread on any forum, it dies with my post...

anyhow, i had forgotten to mention that he shoved the grey knights codex in my face, as well, though after his 'plus, they're ALL psykers!' and i responded with 'wow, sounds grossly overpowered to me' he gave up on that pretty quick.
one thing that worries me is if he'd even let me use my battlewagons (once they're finished), as they'll mostly consist of converted/scratch-built/kit-bashed wwii-era tanks...

the store was a lot better when i first started going there, before they went to a one-man store model, and then replaced the one man, who'd been there before, with the current guy, who apparently holds several degrees, and spends all his time modelling and painting, playing guitar, and working out... which means he's no good for discussion about literature or films (unless they're black library)...

At my local GW, if you are a new face, you'll be asked if you need help. You say no, you are left alone. If you browse for awhile, you might be asked if you play an army to get a discussion going.

If you are an old hand, the worst you'll get is getting asked if you've seen new X models on the site(aside from the customary reminder of tools, primer, and/or glue).

see i find that useful, i always forget stuff like glue/paint etc. lol

I do if its a random GW, but at the local i only ever talk at the till, and its being told how much

I wish I had a local GW to complain about..

There isn't even a GW store in my state, let alone near my town!

I just make them aware that I've been in the hobby longer than they have, and I am sure I do know what I am looking at and want, and no, I don't want tips on what I should buy.

Hell, I've been in the hobby longer than some GW staff have been alive.

I guess this is why all the GW stores seem to be shrinking in size/closing. People would rather go to a local shop where they can actually oh, I don't know, play the damn game and not be hassled.

God forbid the GW store employees actually WANT to have people in the store and promote the games. I mean, we wouldn't want to get in the way of selling stuff.

Portaljacker wrote:What reason did he give not to get one?

We were discussing my trouble with Deathstar nobz. We couldn't decide between increasing number of TH/SS termies, or using a land raider. He said go termies but I decided on the land raider.

I don't think there is even a GW store IN Oregon. My local FLGS is great !

The owner is an awesome guy, of overworked, and the rest of the staff won't power-sell you stuff.

I did get enthused at to buy the new Grey knights by one staff member, but that's because he remembered me having my asp kicked with my GK force 2 years prior at a tournament

case013 wrote:What usually causes him to whip out the dice?

Dpeneds what mood he's in. Sometimes it's only asking him a simple question to leaning on the WOODEN game tables.
He says that the wood can break but then he goes and leans on it! Like WTF?

Their customer service line is actually fantastic. I've never been in a GW store before, so I wouldn't know about in-store.

And how can that dude ban people for 2d6 months without the manager allowing it?

perhaps there are others i haven't found yet, but the local shop i frequent most often is more than twice the distance from home as the nearest gw store, and is primarily a comic shop. while they have a vast and amazing archive of comics, trade paperbacks, and board and rpgs, as wellas a fairly small selection of 40k stuff, they don't offer any actual place to game. while i'm in the process of building my own dedicated game table, it isn't easy to find others in my area that live close enough to me that they would be willing to drive to my home to play rather than gw's store...

Way back when I was first getting into the hobby I went to a GW store to pick up the basics of my army. I hadn't done a bit of research but from talking to my friends who were at fault for getting me into the hobby had decided I wanted to play Daemonhunters with Inducted Guard. I explained to the clerk that I what I wanted, The bare minimum I needed to field a legal army consisting of Daemonhunters and Guard.
I left with an Inquisitor, a squad of PAGK, and squad of Inquistorial Stormtroopers . I'm still bitter that my lack of knowledge and the clerk's want to make the sale and get me out quickly ended up with me having Stormtroopers instead of a platoon of guardsmen like I wanted, or that I didn't verify with friends I had with me cause I thought the clerk knew what he was doing (At the time I thought the stormtroopers were a command squad or something that I could add to to make a real platoon later on).

Edit:Spelling

I'm actually surprised so many of you had contact at all. You must be young, or at least look it. My buddy and I went to the 'mighty' Battle Bunker when it was still in Maryland. The people in the store consisted of, literally: my friend and I (who spend 1000's on this hobby), 2 14 yr. olds playing 40K, one of their mothers waiting for them to finish, a guy (possibly an employee) painting on one of the tables, and 3 dudes in the store section. They showed no interest in us, and hardly helped us once we entered the store. They were less than helpful with questions, and did not offer to go back and get models we wanted to buy, EVEN THOUGH THAT IS WHERE THEY WERE ALL SOLD AND DISTRIBUTED FROM. So yeah, not impressed. I'm rather happy there are no GW stores in my entire region of the country.

If I walked into a GW and didn't find an employee trying to sell me the flavour of the month I would be confused.

GW's pushy approach stems from poor training to staff members. I have yet to have anything but a closed question thrown at me.

Be polite to the guys trying to hawk their wares, they'll take the hint....eventually.

AAaaah GW sales staff. summed up in one line 'socially slowed frothers'.
After enjoying going to a FLGS, which actually wasn't that friendly, but i could browse to my hearts content, a GW store opened up. I thought great, now i can see what the hobby is really about. I get to the store , get met by this guy who kept getting in my space, blathering on overenthusiasticly about everything and insisting on yelling WAAAAAAAAAAAAAAAAAAAAGH all the fething time (sometimes i hate being an orc player).I dunno, but having a moron yell loudly in my ear doesn't make me want to buy stuff... The flgs closed a few months later.
andi come back to the store a few years later to see what was happening with the hobby, get into a demo game of 3rd edition, and then another sociallly slowed frother wants me to yell waaagh before i roll the dice...FFS

GW guys never bother me, then again everyone knew about everyone buying schedule, the guy would also only pursue the space marine players about GK or storm ravens

god, GW staff need to be either nicer or less nicer because some people are just too friendly.....

How does the 2D6 ban man keep up his end of the bargain? Kid goes back in and is in the process of buying something, manger walks out and says 'You can't buy that, get outta here!'?

I mean if he's the only one who does why doesn't the manager man up and tell him to stop

Brettila wrote:I'm actually surprised so many of you had contact at all. You must be young, or at least look it. My buddy and I went to the 'mighty' Battle Bunker when it was still in Maryland. The people in the store consisted of, literally: my friend and I (who spend 1000's on this hobby), 2 14 yr. olds playing 40K, one of their mothers waiting for them to finish, a guy (possibly an employee) painting on one of the tables, and 3 dudes in the store section. They showed no interest in us, and hardly helped us once we entered the store. They were less than helpful with questions, and did not offer to go back and get models we wanted to buy, EVEN THOUGH THAT IS WHERE THEY WERE ALL SOLD AND DISTRIBUTED FROM. So yeah, not impressed. I'm rather happy there are no GW stores in my entire region of the country.

I was in there several times while it was open and I've had that same experience before. On the other hand, they could be pretty helpful at times too. For instance, they sold me a copy of the new SM codex the day before it was to officially go on sale when I told them I was leaving for Iraq early the next morning and would be gone for a year.

Their pushyness reminds of how the GW website tries to push things as gifts, suggesting that our loved ones need to buy us multiples of said gift. How many times have I read "This makes a "insert boxed set" - or even three - a great gift!".

Not that I mind receiving 40k gifts or multiples thereof

Azure wrote:How does the 2D6 ban man keep up his end of the bargain? Kid goes back in and is in the process of buying something, manger walks out and says 'You can't buy that, get outta here!'?

He writes a note and keeps it behind the counter
I'm pretty sure the manager doesn't know, he hasn't said anything about it....
EDIT: I complained to the manager today and the 2D6 guy got told he
had to change it or else. So now it's 2D6 HOURS! YAY!!!

OP, just buy the glue from somewhere else saves you the hassle and you'd probably get the same quality stuff for about half the price.

I don't really go to my local GW that much anymore, not because of the staff it's just I generally don't have as much time to go there anymore. I had the problem with another GW that's in the area though so I stopped going there before I found the good one.

hehe FAIL! wrote:Just face it, GW needs ALOT of improvement customer service wise.

My locals fine. Understaffed, but fine.

I never get bothered, mainly because I initiate the conversations. When I'm buying something, they ask what I'm planning for them. I haven't had a sales pitch, and have enjoyed a few 750 pointers with the chap over his lunch break. If he's trying to sell me something, he'll field it from the store cabinets during one of those, show me it's pros and cons, but still doesn't push too hard.

Bottom line is they're a store. They have targets to meet, they're going to try to sell. Hobbyists aren't generally social butterflies at the best of times, so yeah it's probably going to be hamfisted. Most human beings however tend to become less pushy when a rapport is established.