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A lot of hobbyists have been burned by Games Workshop's newest venture into the realm of resin. One thing a lot of other potential buyers, myself included, want to know is... How is GW handling the poorly cast models? Has anyone had issues returning them?

Tell us your experience with any FAILcast's you have had.

No questions asked policy at the GW where I was at on release day.

One Librarian in terminator armor had an extra combi-plasma in the blaster and had a miscast, I asked if I could have the extra combi-plasma and the guy running the store gave it to me. So not only did he help out everyone with great customer service, I actually got a free combi-plasma and I didn't have to buy a single model...

I'm a bit curious as to what's going to happen with all of the returns. They can't be melted down and recast. A normal company would ship them to an outlet store and sell them as scratch+dent at a considerable discount. Check ebay for Scratch and Dent and you'll find a ton of companies that sell marred stock on ebay.

Vandil wrote:I'm a bit curious as to what's going to happen with all of the returns. They can't be melted down and recast. A normal company would ship them to an outlet store and sell them as scratch+dent at a considerable discount. Check ebay for Scratch and Dent and you'll find a ton of companies that sell marred stock on ebay.

In my flgs there were no problems what so ever with the new resin, to be honest i thought they looked beatifully crisp.

Our nearest GW store manager has offered a guarantee of a full refund or replacement on any finecast you arent satisfied with & to his credit has stuck to it. They seem to have very little problems with miscast stock in there though so far.

Grief_Bringer wrote:Our nearest GW store manager has offered a guarantee of a full refund or replacement on any finecast you arent satisfied with & to his credit has stuck to it.

He doesn't have any choice regarding miscasts, it's the law. If he sells you a product which is damaged or otherwise unfit for purpose then he must offer you a repair, refund or replacement. That is one of your statutory rights.

Terribly.

I literally cannot believe GW was able to call Finecast the new revolution for miniatures while keeping a straight face. The production quality (not detail) of those miniatures is worse than that of Forgeworld, and that is saying A LOT.

I'm a little surprised by all the good news so far on the returns front.

But then, if they had had better QC then none of this would have happened and let's be honest, it's not as if they have a choice.
As a few people have alluded too already, it's the law. GW have to replace anything sold to you in good faith if it's ruined before it even comes out of the box.....
Failcast indeed.......

I just hate it because they left out crons :(

haloreach4ever wrote:I just hate it because they left out crons :(

But on the other hand it lends more credence to the rumours of a new book and model range at the end of the summer, why reprint models your not continuing

sarpedons-right-hand wrote:I'm a little surprised by all the good news so far on the returns front.

But then, if they had had better QC then none of this would have happened and let's be honest, it's not as if they have a choice.
As a few people have alluded too already, it's the law. GW have to replace anything sold to you in good faith if it's ruined before it even comes out of the box.....
Failcast indeed.......

GW does do returns wonderfully and with more ease on the customer end than any company I've ever needed to return something from. I don't see why they would change that with the new finecast miniatures.

True, if there is one thing that you can not fault GW for it is their customer service.

Call and explain the situation and there will be a new one (if desired in the post), even if you purchased it from an independent supplier.

haloreach4ever wrote:I just hate it because they left out crons :(

Crons in Late August or Early September, dude.

As for Finecast, I've only seen 1 in person. That was the Techmarine with servitors. All of the bits were of excellent quality.

They're treating returns as no questions asked - generally trying to see if they can get suitable pieces to replace damaged/flawed casts from other stock.

I have never been able to fault GW for this aspect of customer service - missing a bit? Give them a call or pop into a local store. You'd have to be mad to abuse that and probably of unsound morals to do so.

Redscare wrote:Terribly.

I literally cannot believe GW was able to call Finecast the new revolution for miniatures while keeping a straight face. The production quality (not detail) of those miniatures is worse than that of Forgeworld, and that is saying A LOT.

Please read the OP, or indeed the title of the thread, more carefully in future.

Along with the majority i would like to defend GW's return policy/actions it is one part of the company that has remained kind, understanding and in some cases even generous.

TBH transitional periods are always gonna spell trouble, Just look at finland in the 1960's when they changed from Left to Right hand drive.

I bought two hive guard. They look better than my two metal ones. They had extremely minimal pin holes and everything else was perfect. I'm not saying all the finecasts will be this way but I do understand that this has gotten a little blown out of proportion.

So far 100% satisfied with my personal experience of finecasts.

I saw a finecast wood elf the other day. when i held it was actualy lighter than my plastic models. and then when he droped it it it dident look damaged at all so so far my own experiance with finecast are nothing but posotive but i think it is blown out of proportion.

I'm going to paint a finecast, smash it in protesting rage and send it back.

I do not have a GW store anywhere close to me. There is a store close to me that sells GW product, but they have almost zero stock of the metal blisters, and I am going to assume they will not carry the Finecast. The closest place I can go to get some models is an hour + drive from my house, so for the most part, I order most of my product online.

I heard from another thread, that when calling GW to tell them you got a misscast, thet they are requiring the customer to ship back the finecast model, and then they will send you another. Is this really the case? If so I will not purchase any of the finecast, simply because If I do recieve a defect, then I would have to pay for shipping to get a replacement.

Can anyone confirm that this is the case?

Jburch wrote:I do not have a GW store anywhere close to me. There is a store close to me that sells GW product, but they have almost zero stock of the metal blisters, and I am going to assume they will not carry the Finecast. The closest place I can go to get some models is an hour + drive from my house, so for the most part, I order most of my product online.

I heard from another thread, that when calling GW to tell them you got a misscast, thet they are requiring the customer to ship back the finecast model, and then they will send you another. Is this really the case? If so I will not purchase any of the finecast, simply because If I do recieve a defect, then I would have to pay for shipping to get a replacement.

Can anyone confirm that this is the case?

Not sure about having to send the defect back but I would suspect they would at the least require some sort of proof of purchase, otherwise anyone could ring up GW claiming to have a duff model in order to get a free one sent out...

In the old days™, they would generally not ask for the duff model to be sent back but I can't vouch whether that is still the case.

The GW Customer Service guys always bring up your account. If you are being shifty, they will note it down. If you have a large proportion of returns etc, they will see it. They know who is being dodgy. They even recognize peoples names and they generally know who the scammers are.

So if they think you are a scammer, they will probably ask you to send the model back. If they do and you complain about it, they probably will still fix your problem.

Certainly in the UK if you are asked to send back any defective product you are not liable for the cost of returning said product to the seller. This may mean they send you the postage, a courier or reimbursement. Either way you you do not pay.

I would assume the GW would honour this globally or request that you return it to whence you bought it in the worst case.

filbert wrote:

Jburch wrote:I do not have a GW store anywhere close to me. There is a store close to me that sells GW product, but they have almost zero stock of the metal blisters, and I am going to assume they will not carry the Finecast. The closest place I can go to get some models is an hour + drive from my house, so for the most part, I order most of my product online.

I heard from another thread, that when calling GW to tell them you got a misscast, thet they are requiring the customer to ship back the finecast model, and then they will send you another. Is this really the case? If so I will not purchase any of the finecast, simply because If I do recieve a defect, then I would have to pay for shipping to get a replacement.

Can anyone confirm that this is the case?

Not sure about having to send the defect back but I would suspect they would at the least require some sort of proof of purchase, otherwise anyone could ring up GW claiming to have a duff model in order to get a free one sent out...

In the old days™, they would generally not ask for the duff model to be sent back but I can't vouch whether that is still the case.

Only time I've been asked to send a "duff model" back are when it's been something really big and entirely defective. Like a Mannfred von Carstein on his pony that was all basically one deformed mess of pewter.

Even then, they told me I could either mail it to them or contact my LGS and GW would arrange it so the LGS could send it back for me at no cost to either myself or the LGS.

Cool, if thats the case, then maybe if I get a bad Finecast I wont be out shipping.

Thats only assuming I get a bad one, gunna try my luck with some Hive Guard. Those metal ones were always kinda front heavy

I've been provided with a freepost address to return my (faulty) replacement. Eh... not a problem, guess they're trying to get a handle on what people are actually complaining about, which can only be a good thing. The downside is these processes take time.

I took my incomplete finecast Njall back to the LGS I bought it form and exchanged it for one with all the parts. The owner happily took it back and said he would let his rep know, and get another one. Seems like the same old process for returns as always.

He suggested I contact GW and they would replace it entirely, not sure if that was because he didn't want to deal with it or because he was suggesting I could then keep the bits.

(Not looking for ways to manipulate the situation, and don't advocate that, just want a good product is all.)

To my knowledge it's the same it's always been. Get a bad one and call Customer Service, they'll send you a new one and tell you to keep the defective one. Take it back to the store and they'll replace it if you want or help you fix it if they can.

One of my friends got the Eldar Autarch and it had a small issue with it's cloak (one of the folds had a hole in it). Store staff was able to patch it with some greenstuff. Can't see where it was now.

Haven't heard of any issues.

I just stopped in at a semi-local store (my regular store probably won't ever get any finecase because the owner drove all the warhammer players away with smelly card players) and saw the new resin models. The owner had opened up a DE succubus model to show them off and I didn't see any defects at all. Of course, the material also didn't look special at all. Fairly ho-hum, and not deserving of the increased cost. He believed that the costs will balance out for newer resin models though (such as $50 3-packs of Ushabti) and the cost of current models being higher is to recoup losses from the switch from metal to resin. I would believe this and accept it as understandable...if the model prices go back down to lower costs, same as Ushabti are. Time will tell I guess. But I don't have high hopes