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Made in gb
Regular Dakkanaut





Hello,

I'm not sure if this is the correct place for this. Has anyone had any experiences with Brother Vinni Miniatures?

I bought some miniatures in November in the black Friday style sale. I have received an automated email to say it is being processed, but I have had no further information on dispatch. I have contacted them several times, but have had no response over the past few months. I've even tried facebook, but with no luck. Some people on there have said it takes up to 8 weeks for an order to be done (I guess some will have to be moulded/created, it was a pretty busy time of year, and there has been a Christmas/holiday break for most people.

I have sent a final email to them saying I'll be opening a case with PayPal if they don't respond in 7 days. Has anyone else ordered recently and received any communication or their minis? Should I be concerned? I've checked the order and it still says it's processing. I'm annoyed there's no further communication except the invoice (paid).

This message was edited 3 times. Last update was at 2019/01/09 10:55:05


 
   
Made in nl
Moustache-twirling Princeps




We'll find out soon enough eh.

I've ordered from him a few times, it always takes ages(4-10 weeks IME), and the communication is always fairly nonexistent, but I always got the models in the end.

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Made in gb
Regular Dakkanaut





 Yodhrin wrote:
I've ordered from him a few times, it always takes ages(4-10 weeks IME), and the communication is always fairly nonexistent, but I always got the models in the end.


OK thank you. I do want the models, so I don't really want to cancel the order. I'll hang on a little later, and I've noticed a phone number on the website that I might call. I just want to know what the status is, as if it's sent via dodgy mail I'll know whether it's stuck at the border or at the post office (as I've heard happens, every so often). PayPay gives me until March to start a case and I've kept a record of all my sent communications.

 
   
Made in de
Inspiring Icon Bearer






I've ordered from Brother Vinni directly three or four times. All but one I got within three to four weeks of placing the order, which is reasonable as far as I'm concerned.

The one that didn't work so flawlessly got stuck at being processed. I e-mailed after waiting for a month, got a reply, an apology and my order within a couple of days.

I tend to agree with Yodhrin that you can rely on Brother Vinni to deliver the ordered goods eventually. That's my experience anyway.

That said, I'd still keep an eye on the deadline Paypal sets and act before it's too late. Better safe than sorry.

Nehekhara lives! Sort of! 
   
Made in gb
Regular Dakkanaut





 Geifer wrote:
I've ordered from Brother Vinni directly three or four times. All but one I got within three to four weeks of placing the order, which is reasonable as far as I'm concerned.

The one that didn't work so flawlessly got stuck at being processed. I e-mailed after waiting for a month, got a reply, an apology and my order within a couple of days.

I tend to agree with Yodhrin that you can rely on Brother Vinni to deliver the ordered goods eventually. That's my experience anyway.

That said, I'd still keep an eye on the deadline Paypal sets and act before it's too late. Better safe than sorry.


Thanks. I will keep an eye on the date.

May I ask how long it took to receive a reply to your email?

 
   
Made in de
Terrifying Rhinox Rider






I also ordered on the Black Friday Sale and still waiting.
They mentioned it will take some time in their last newsletter, so I'm sitting patiently at the moment.

 
   
Made in de
Inspiring Icon Bearer






TarkinLarson wrote:
 Geifer wrote:
I've ordered from Brother Vinni directly three or four times. All but one I got within three to four weeks of placing the order, which is reasonable as far as I'm concerned.

The one that didn't work so flawlessly got stuck at being processed. I e-mailed after waiting for a month, got a reply, an apology and my order within a couple of days.

I tend to agree with Yodhrin that you can rely on Brother Vinni to deliver the ordered goods eventually. That's my experience anyway.

That said, I'd still keep an eye on the deadline Paypal sets and act before it's too late. Better safe than sorry.


Thanks. I will keep an eye on the date.

May I ask how long it took to receive a reply to your email?


A week I think. That was two or three years ago, so not exactly fresh on my mind. I can say for sure I didn't wait endless weeks or months, though.

Nehekhara lives! Sort of! 
   
 
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