Switch Theme:

Any Europeans ordered from the GW online store since Brexit? How did it go?  [RSS] Share on facebook Share on Twitter Submit to Reddit
»
Author Message
Advert


Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you:
  • No adverts like this in the forums anymore.
  • Times and dates in your local timezone.
  • Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance.
  • Email notifications for threads you want to watch closely.
  • Being a part of the oldest wargaming community on the net.
If you are already a member then feel free to login now.




Made in de
!!Goffik Rocker!!






Nuremberg

I have been slowly talking myself into a box of Kroot and some Kroot Hounds for a couple of days but they are online only.

My local GW is closed, likely for a couple more months, so I figured I could try ordering from the GW website.

Anyone know if they hold stock centrally in the UK, or if they have warehouses on the continent to ship from?

Anyone ordered from there? Did you have to pay extra VAT or have it end up in customs?

   
Made in gb
Last Remaining Whole C'Tan






GW did say they’d cover fees and that for the time being. Dunno if that helps though.

Fed up of Scalpers? But still want your Exclusives? Why not join us?

Pfizer vaccine administered 13:40pm 18 Feb 21. Still no second head. Second jab 13:35pm 6 May 2021. At the Masonic Hall. 
   
Made in de
!!Goffik Rocker!!






Nuremberg

I'm not hugely fussed about the fees, though it is nice of them to do that. I am more worried about my stuff being nabbed by customs and having to drive out to the customs place on short notice to pick it up.

   
Made in gb
Decrepit Dakkanaut




UK

I think right now everything is a mess at all ends. So it might be that even going through the same store you might get different experiences in different countries and also even within the same country as a firm perhaps learns how to better use the system or something changes etc...

What tax you do and don't pay appears to be in a big confusing bubble right now. It might be easier to wait a month or two before doing any direct ordering from the UK if you can just to let things settle. Otherwise you might wind up playing VATs twice or charges that you don't need to pay etc..

   
Made in gb
Last Remaining Whole C'Tan






I suspect the same will be true for personal parcels and all.

Fed up of Scalpers? But still want your Exclusives? Why not join us?

Pfizer vaccine administered 13:40pm 18 Feb 21. Still no second head. Second jab 13:35pm 6 May 2021. At the Masonic Hall. 
   
Made in de
Poisonous Tomb Scorpion






Have you considered ordering from Fantasywelt? They do offer GW's online only items through web orders, even though they don't hold any stock of the ones you're looking for currently.

https://www.fantasywelt.de/Mailorder-Kroot-Jagdtrupp

https://www.fantasywelt.de/Mailorder-Kroothunde-des-Sternenreichs-der-Tau

I've only ever ordered mail order only items they had in stock, but as far as I know these are restocked frequently and fairly quickly as long as GW actually has stock to send out.

Usual caveat in these times, I of course don't know about delays due to Covid or Brexit. But since it's a German store, what you buy there won't end up at customs.

Nehekhara lives! Sort of! 
   
Made in de
!!Goffik Rocker!!






Nuremberg

That is a good suggestion, thank you! I will do that. Fantasywelt's stocking seems pretty erratic on certain items but at least I will know I will not be dealing with customs if I order from them!

   
Made in be
Regular Dakkanaut





If you find a local alternative with decent pricing, that is probably the best option indeed.

I am also wondering about the impacts of ordering from the UK, either from GW/FW or third-parties. I am currently trying to get a clear picture of possible additional costs. So far, I haven't got any fully satisfactory answer. Hence, I'm extremely interested getting feedback from people having recently ordered from both GW/FW and third parties in the UK for delivery within the EU, especially to Belgium (as that is where I live).

For those interested here is a link to the Q&A published on the EU Commission website: https://ec.europa.eu/commission/presscorner/detail/en/qanda_20_2532
My understanding reading the "Trade in Goods" section is that there are no tarifs levied (so import duties = 0) but all imports are subject to customs formalities and local VAT applies.

Our respective national postal services and other delivery companies (e.g. FedEx, DHL, ...) all have their specific cost schedules, best to check on a case-by-case basis. The customs processes will be quite similar.

For parcels delivered via Bpost (Belgium), you can check the following link https://www.bpost.be/en/receive-parcel/customs

There are typically three elements to take into account: (1) customs formalities + (2) VAT + (3) import duties

(1) customs formalities: typically a flat fee charged by the delivery company (e.g. national postal services, FedEx, DHL, ...) covering the paperwork but also the costs for the delivery company of paying upfront on your behalf the VAT and import duties to the tax authorities

(2) VAT: the VAT rate applicable to the type of goods you are importing, typically the normal rate is applied but some types of goods can benefit from a reduced rate, always best to check and have the corresponding tarif code to be explicitly indicated in the paperwork (e.g. books, antiquities, works of art, ... have reduced rates in some countries), if not mistaken the amount due is computed on both value of the goods and their shipping costs

(3) import duties: the applicable tarif, in the present case = 0 thanks to the UK - EU deal (or at least as I initially understood as there seems to be a caveat linked to rules of origin, impacts still unclear to me)

For Belgium, parcels delivered via Bpost will have no additional costs if the shipment's value is up to €22 (caveat: this exemption might be removed at some point in time), from €22 to €150, you'll pay €24 for customs formalities and VAT (normal rate is 21%), and with a shipment's value above €150, you'll pay €32 for customs formalities and both VAT (21%) and import duties.

For GW/FW, under Taxes and Charges - EU Shipments (https://www.games-workshop.com/en-GB/Taxes-and-Charges), it is said that deliveries will be made under shipping terms delivery duty paid, which results in GW/FW covering VAT and import duties. I'm not sure this exempts you from paying costs for customs formalities. I received no clear answer on this. They basically said that if I were being charged any customs fees for an order I should let them know asap so they could pay them on my behalf and advised against paying them myself before letting them know. Not super clear imho.

Wayland Games also deliver under the DDP - Delivered Duties Paid method. They pointed me towards their information page on EU shipping (https://www.waylandgames.co.uk/content/182-eu-shipping-information) where they give some interesting explanations. I simulated a purchase, the prices reflected my local VAT so that is something I should not be asked to pay again but I'm still not sure about costs for customs formalities.

Element Games seems to have chosen another route. They charge you the UK price, inclusive of UK VAT (20%), and if you are charged local VAT by your local customs authorities, you can then submit proof of it and ask Element Games to reimburse you the amount of UK VAT, either on the paypal account or the credit card initially used for the purchase.

I think knowing the minimum costs for customs formalities is extremely relevant when ordering bits for conversions, as most are sent via Royal Mail and delivered by our respective national postal services.

There is a clear risk of double taxation with regards to VAT too if the price you pay is inclusive of UK VAT.
   
Made in fi
Shas'la with Pulse Carbine






If you order now, prepare to wait for a long time for the items to ship.

I ordered from Forge World on 23rd of December, products were dispatched 15 days ago and I've still not received any notification about pickup from my local post office. Before Brexit, it only took about 7 days for my orders to arrive, now its already taken twice that long..

This message was edited 4 times. Last update was at 2021/01/18 16:30:11


 
   
Made in de
!!Goffik Rocker!!






Nuremberg

Very comprehensive! Man, that looks pretty complicated overall. Will probably put me off making purchases unless I can get them from an EU supplier.

I saw that Vanguard Games (that makes 6mm minis and space ships) are waiving the VAT for EU customers now, so that is good. Hopefully more suppliers will do that, as it seems like a less complex route and less likely to result in double charge.

There are a lot of good wargaming companies in the UK. Something like this could be a bit of a pain for them, I can imagine.

   
Made in de
Ladies Love the Vibro-Cannon Operator






Hamburg

Not from the online store but from our local retailer and from a German internet retailer.
Both orders are on hold ...

This message was edited 1 time. Last update was at 2021/01/18 17:28:56


Former moderator 40kOnline

Lanchester's square law - please obey in list building!

Illumini: "And thank you for not finishing your post with a "" I'm sorry, but after 7200 's that has to be the most annoying sign-off ever."

Armies: Eldar, Necrons, Blood Angels, Grey Knights; World Eaters (30k); Bloodbound; Cryx, Circle, Cyriss 
   
Made in gb
The Daemon Possessing Fulgrim's Body





Devon, UK

 tauist wrote:
If you order now, prepare to wait for a long time for the items to ship.

I ordered from Forge World on 23rd of December, products were dispatched 15 days ago and I've still not received any notification about pickup from my local post office. Before Brexit, it only took about 7 days for my orders to arrive, now its already taken twice that long..


That's just as likely Covid as Brexit, maybe more. I placed an order with a UK company for UK delivery on the 2nd. It was marked dispatched with a tracking number on the 5th. It arrived on the 16th. That's a process that normally takes 48 hours from dispatch at worst.

We find comfort among those who agree with us - growth among those who don't. - Frank Howard Clark

The wise man doubts often, and changes his mind; the fool is obstinate, and doubts not; he knows all things but his own ignorance.

The correct statement of individual rights is that everyone has the right to an opinion, but crucially, that opinion can be roundly ignored and even made fun of, particularly if it is demonstrably nonsense!” Professor Brian Cox

Ask me about
Barnstaple Slayers Club 
   
Made in fi
Ye Lord of The End Times (and a good guy)





Mendi Warrior wrote:
(3) import duties: the applicable tarif, in the present case = 0 thanks to the UK - EU deal (or at least as I initially understood as there seems to be a caveat linked to rules of origin, impacts still unclear to me)


That remains to be seen. Biggest danger is for books and terrain manufactured in China. If they are from there imported to UK and from there sent to EU and don't meet rule of origin % tariff will be applied. IF sufficient amount is not done in UK then tariffs will apply(this incidentally means plenty of UK cars will be hit by tariffs despite the trade deal. They have quite a lot of parts from EU and Japan and even if EU parts were counted it would still not be enough).

Being produced in china does make amount done in UK in doubt...

GW did say they would cover those prices so that means it's GW's loss and they can get around by bringing them to EU store from china rather than UK(much like one bicycle part producing company needs to adjust their system so that all items produced in UK don't go first to Italy from where they are shipped. Now that results in extra fees and paper work when going back to UK for UK buyers...So company needs to adjust production system so that UK deliveries are fulfilled from UK in the first place)


Automatically Appended Next Post:
 Azreal13 wrote:
 tauist wrote:
If you order now, prepare to wait for a long time for the items to ship.

I ordered from Forge World on 23rd of December, products were dispatched 15 days ago and I've still not received any notification about pickup from my local post office. Before Brexit, it only took about 7 days for my orders to arrive, now its already taken twice that long..


That's just as likely Covid as Brexit, maybe more. I placed an order with a UK company for UK delivery on the 2nd. It was marked dispatched with a tracking number on the 5th. It arrived on the 16th. That's a process that normally takes 48 hours from dispatch at worst.


With hauliers from EU starting to refuse to go to UK due to extra delays brexit has done(drivers are hardly motivated to go there when they are paid by the distance travelled so sitting in queues is unpaid time. And possibly even fined for exceeding your time limit while waiting for paperwork to go through...) so even if it's not yet brexit it will soon be. As is there's 25% of usual(non-peak) traffic of lorries between EU and UK ATM. Transport capacity isn't what it was last year.

This message was edited 1 time. Last update was at 2021/01/19 08:41:20


2021 painted/bought: 497/417 
   
Made in lt
Longtime Dakkanaut






I received one already. Here it was done through the post office and it works like this:
Package arrives at the customs->customs send a notification/package to the post office->post office sends a notification to you-> you pick it up and pay extra euros that the post office ‘handled’ the parcel from customs. Then they charge you 21% vat+4% duties from the price on thing you bought+shipping+handling fee. So you pretty much end up overpaying around 30%.
It’s absurd.

To clear things up with GW:
People buying webstore exclusives will have to pay extra customs/vat/whatever.
FLGS who order from GW are safe, because all the goods will be send to Germany and then sorted to EU countries from there. It will obviously take longer for orders to arrive. Maybe 2-3 weeks time for the first month, until they won’t find any holes in the system they can abuse.

This message was edited 2 times. Last update was at 2021/02/05 16:03:06


   
Made in be
Regular Dakkanaut





tneva82 wrote:
Mendi Warrior wrote:
(3) import duties: the applicable tarif, in the present case = 0 thanks to the UK - EU deal (or at least as I initially understood as there seems to be a caveat linked to rules of origin, impacts still unclear to me)


That remains to be seen. Biggest danger is for books and terrain manufactured in China. If they are from there imported to UK and from there sent to EU and don't meet rule of origin % tariff will be applied. IF sufficient amount is not done in UK then tariffs will apply(this incidentally means plenty of UK cars will be hit by tariffs despite the trade deal. They have quite a lot of parts from EU and Japan and even if EU parts were counted it would still not be enough).

Being produced in china does make amount done in UK in doubt...

GW did say they would cover those prices so that means it's GW's loss and they can get around by bringing them to EU store from china rather than UK(much like one bicycle part producing company needs to adjust their system so that all items produced in UK don't go first to Italy from where they are shipped. Now that results in extra fees and paper work when going back to UK for UK buyers...So company needs to adjust production system so that UK deliveries are fulfilled from UK in the first place)


That is exactly what I see as big danger also. I haven't looked into the details yet. A question I asked is if there is a way to identify the products actually made in China, so as to be able to gauge the risk before actually buying the stuff, no answer yet.


CragHack wrote:I received one already. Here it was done through the post office and it works like this:
Package arrives at the customs->customs send a notification/package to the post office->post office sends a notification to you-> you pick it up and pay extra euros that the post office ‘handled’ the parcel from customs. Then they charge you 21% vat+4% duties from the price on thing you bought+shipping+handling fee. So you pretty much end up overpaying around 30%.
It’s absurd.

To clear things up with GW:
People buying webstore exclusives will have to pay extra customs/vat/whatever.
FLGS who order from GW are safe, because all the goods will be send to Germany and then sorted to EU countries from there. It will obviously take longer for orders to arrive. Maybe 2-3 weeks time for the first month, until they won’t find any holes in the system they can abuse.


It seems your postal services have been extra zealous. I would suggest checking with them and getting in touch with GW customer services, provide them with a copy of the charges you had to pay for customs and ask them to have a look. As they send EU Shipments DDP, you should definitely not have been charged any additional VAT. With regards to duties, it might be related to the rules of origin point that I alluded to and that tneva82 expanded upon. Also, part of what you were charged is the handling fee for customs formalities (it can be heavy in percentage terms).

Was there a customs declaration form filled in by GW? What tarif codes did they mention? Which countries of origin were listed? When was the package sent? Was it after or before January the 1st? If sent before, there would be no customs declaration as it was not mandatory, also I read it should fall under the previous situation of intra-European free trade (if sent before January the 1st and received before April the 1st if not mistaken, I'll try to find it again).

I'm really interested in the details so as to gain a better understanding.

This message was edited 1 time. Last update was at 2021/02/05 16:03:46


 
   
Made in fi
Ye Lord of The End Times (and a good guy)





Mendi Warrior wrote:

That is exactly what I see as big danger also. I haven't looked into the details yet. A question I asked is if there is a way to identify the products actually made in China, so as to be able to gauge the risk before actually buying the stuff, no answer yet.


ATM books & terrain. More than that dont' think so. GW doesn't list where stuff comes from :(



Was there a customs declaration form filled in by GW? What tarif codes did they mention? Which countries of origin were listed? When was the package sent? Was it after or before January the 1st? If sent before, there would be no customs declaration as it was not mandatory, also I read it should fall under the previous situation of intra-European free trade (if sent before January the 1st and received before April the 1st if not mistaken, I'll try to find it again).


At least Finland officials said if it's sent before 1.1.2021 it would be as it was before. Can't say anything about other countries though.

2021 painted/bought: 497/417 
   
Made in si
Ravenous Beast Form







I have a 500 GBP kickstarter pledge held up in the mail from the UK since mid December. If the post won't honour that a package mailed before 1.1. still counts as internal EU shipping, I'll let it bounce and demand a refund. I'd feel too stupid paying the cost of a resin 3d printer in extra charges on a crate of resin minis.


Automatically Appended Next Post:
So Element went straight to tax fraud route? How does that work out when publicly announced?

This message was edited 1 time. Last update was at 2021/01/19 11:09:15


Posters on ignore list: 34

40k Potica Edition - 40k patch with reactions, suppression and all that good stuff. Feedback thread here.

Gangs of Nu Ork - Necromunda / Gorkamorka expansion supporting all faction. Feedback thread here
   
Made in be
Regular Dakkanaut





The following link was posted elsewhere, question 7 deals with goods in transit at the pivot date of 31/12/2020 - 1/1/2021 and question 11 gives some more lights on import tariffs and rules of origin
https://www.accountancyeurope.eu/publications/vat-customs-duty-and-brexit-prepare-now/

and for those brave or fool enough here is a link to the 1449 pages of the Trade & Cooperation Agreement (I haven't looked into it yet):
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2020.444.01.0014.01.ENG

Your kickstarter pledge could just be hold up due to too many packages to process. Have you enquired as to the reason it is being held up? I have had a few things held up by customs or applied the wrong VAT rates in the past and usually I was able to have things cleared and corrected once I provided additional information. Still, it can be a cumbersome and lengthy process. Fingers crossed for you to get it without trouble.

With regards to Element's choice, it is a big red flag for me, hence I'll avoid ordering from them (not that I ordered often from them anyway). I would have preferred if they had told me that EU customers would have to deal with customs on their side but that UK VAT was subtracted from their total before completing payment. That would have been cleaner.




Automatically Appended Next Post:
tneva82 wrote:

ATM books & terrain. More than that dont' think so. GW doesn't list where stuff comes from :(


It is actually printed on the boxes if not mistaken, but that would be quite cumbersome for us to have to check each and every packaging before ordering.

This message was edited 1 time. Last update was at 2021/01/19 12:02:31


 
   
Made in nl
[MOD]
Decrepit Dakkanaut






Cozy cockpit of an Imperial Knight

GW will be eating all VAT and customs fees, which is a big pro right now.

I've placed an order on the 3rd of January and another one on the 4th (go figure that a day later they get stuff back in stock!) and both will some day be delivered via UPS, bonus! Anything is better than Royal Fail's own fleet of men with vans, which under normal circumstances before the pandemic took six to eight weeks to deliver.

Now for the downside.. One order was supposed to be delivered yesterday, but due to the system being swamped, it hasn't arrived yesterday or today, so maybe tomorrow? The other one is still stuck in limbo somewhere at the border. While this is faster than Royal Fail, it looks like it will on average still take two to three weeks at the very least for a parcel to cross the Channel and reach you. :(



<YOUR AD HERE>
 
   
Made in se
Regular Dakkanaut




A friend is still waiting for a store pickup order from November and I am waiting for 3 orders placed between 25/12 and 1/1. None of them even shipped yet.

At this pace I almost regret not ordering recasts instead. The dice I bought from China took 6 work days to arrive while I am looking at over a month for my UK order. Who knew Sweden was so close to China.

Bought other stuff from the UK mid/late December and they arrived weeks ago. Just GW that is super slow.
   
Made in fi
Ye Lord of The End Times (and a good guy)





And for me GW ships quickly, delivery slow same as other stores and orders from China takes months(order I made on september arrived last week actually)

Too hard to say what's fast/slow based on individual orders.

2021 painted/bought: 497/417 
   
Made in si
Ravenous Beast Form







 lord_blackfang wrote:
I have a 500 GBP kickstarter pledge held up in the mail from the UK since mid December. If the post won't honour that a package mailed before 1.1. still counts as internal EU shipping, I'll let it bounce and demand a refund. I'd feel too stupid paying the cost of a resin 3d printer in extra charges on a crate of resin minis.


Just got a payment request from DPD customs for 21€ which I would guess is the 2% difference between UK VAT and Slovenian VAT. Fair enough.

Posters on ignore list: 34

40k Potica Edition - 40k patch with reactions, suppression and all that good stuff. Feedback thread here.

Gangs of Nu Ork - Necromunda / Gorkamorka expansion supporting all faction. Feedback thread here
   
Made in fi
Shas'la with Pulse Carbine






It has now been over 30 days since Forge World UK declared my recent purchase as having been "Shipped". And still no flocking sign of the package!

I'm not ordering a thing from them or GW UK until this is sorted.

Anyone else gotten their stuff from the UK?

FWIW I've since bought stuff from ebay sellers residing in the UK, as well as some bits, and they have all arrived. Is GW somehow having trouble with their shipments?

This message was edited 1 time. Last update was at 2021/02/05 15:15:14


 
   
Made in si
Ravenous Beast Form







It took my Trollandtoad order a month between dispatch and getting scanned for the first time on the continent in France, then it lay there another week before being put on a southbound truck. Gak be whack yo. In the meantime I'm discovering that German stores actually have larger catalogs and better stock levels than "biggest gaming store in Europe" Wayland or any other of the UK's big players.

This message was edited 2 times. Last update was at 2021/02/05 15:53:50


Posters on ignore list: 34

40k Potica Edition - 40k patch with reactions, suppression and all that good stuff. Feedback thread here.

Gangs of Nu Ork - Necromunda / Gorkamorka expansion supporting all faction. Feedback thread here
   
Made in no
Boom! Leman Russ Commander






Oslo Norway

Living in Norway and as such never having had access to EU marked at all, my experience is that if you order delivery to their store, everything will go fine. If you order to your home, you will get slapped with customs fees, and GW will not be helpful at all in resolving the issue.

   
Made in nl
[MOD]
Decrepit Dakkanaut






Cozy cockpit of an Imperial Knight

I receive almost daily notifications from UPS that a rescheduled delivery will take place the next day, only for the actual parcel to still be stuck in customs in Germany.

One of the parcels has finally been cleared, after having been checked and processed four(!) times in three weeks.. so hopefully next week then?



<YOUR AD HERE>
 
   
Made in de
!!Goffik Rocker!!






Nuremberg

I just ordered some stuff from Fantasy Welt almost as a kind of test. It was out of stock so they have to re-order it from GW, and I am curious to see how long it takes. It has been a week and no update that it has shipped from Fantasy Welt yet, so I guess they are waiting on the restock?

   
Made in si
Ravenous Beast Form







 Da Boss wrote:
I just ordered some stuff from Fantasy Welt almost as a kind of test. It was out of stock so they have to re-order it from GW, and I am curious to see how long it takes. It has been a week and no update that it has shipped from Fantasy Welt yet, so I guess they are waiting on the restock?


Please keep us posted, that's probably going to be my go-to shop now, along with Kutami and MiniaturicuM.

Gonna be a royal pain to get English rules tho.

Posters on ignore list: 34

40k Potica Edition - 40k patch with reactions, suppression and all that good stuff. Feedback thread here.

Gangs of Nu Ork - Necromunda / Gorkamorka expansion supporting all faction. Feedback thread here
   
Made in de
!!Goffik Rocker!!






Nuremberg

Will do. They have a decent selection.
They do stock English rules, but not as much it seems.

   
Made in fi
Shas'la with Pulse Carbine






Forge World finally replied to me, they are sending a new instance of the stuff I bought, shipped with tracking this time. Lets hope this one gets through.

Brexit has messed things up more than I thought...
   
 
Forum Index » Dakka Discussions
Go to: