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LuciusAR wrote:Sorry guys but I really am going to have to take issue with this thread. If you want to make genuine complaints about GW's upselling policies or company rules regarding what goes on inside GW stores thats fine. This thread however is little more than a thinly veiled excuse to make personal attacks on GW staff.

For example that post earlier when somone called a staff member a dill weed because he had the audacity to obey the law by refusing to serve solvents to minor was bang out of order. I was strongly tempted to report it to a Mod.

You don't seem to understand. This thread is for having a laugh because, lets face it, no matter how much the staff may seem like idiots sometimes they are just doing their jobs and following the law. The worst part is that no matter what happens we're still buying their stuff so if all you intend to do is come here to complain about us having a joke- then don't post.
Many thanks ( and laughs to all you killjoys out there ),
Jack.

LuciusAR wrote:

JD21290 wrote:
Lucius, a few points here as to what you said.

1: no one is forcing you to read any of this, you have done so by choice.

2: read the comments and you will find alot of good ones aswell, you cannot post about it all being bad comments when it is not.

3: if you feel it was an excuse then feel free to report it to a mod, no one is stopping you from doing so.

4: by any chance, do you work for GW?

No I don’t currently work for GW, though I was a redshirt in my student days. However that's neither here nor there.

This whole thread just reaks of 'Oh lets laugh at the silly minimum wage earning peons. Grovel before me peasant.' The attitudes on display are the same as when middle class idiots berate waiters. Its basically snobbery.

I didn’t report the thread to a Mod because I would rather come on here and state that I though he was out of order and give him the opportunity to retract or defend that statement. I don't want to go to the mods except as a last resort.

I once took abuse from a customer because I wouldn’t sell him superglue as he was 15. I was perfect polite about it and explained it was the law. He though it was appropriate to mumble a personal insult under his breath. I banned him for a month and very much enjoyed doing so. I didn't get paid enough to put with personal abuse from customers.

Attack the policy fine, you may even get my sympathy. Attack the staffer and you’ve crossed a line.

Jesus once said "He who has not sinned may through the first stone."

So I say now " If you haven't complained about staff before, then go ahead and tell us off for complaining about them. However if you have complained about staff before, then you have no authority to come here and ruin our fun!"

Many thanks,
Jack.

LuciusAR wrote:

frgsinwntr wrote:When I went down to the Glen Burnie battle bunker 2 (1.5-2 years ago?) I was asking if they had the new battlefleet gothic rule book in yet.... turns out they didn't even know it existed. They then told me the person who told me about it was lieing to me and there was no such book.

I then went home and ordered it online.

Silly GW battle bunker didn't even know what products they had....

To be fair that more likely down to the fact that GW make no effort at all to inform staff of whets going on with regards to specialist games than any incompetence on the staffs behalf. I guess because they see no need to tell them more than necessary and as they only stock the core games….

The only way the staff would know that a new rulebook was coming out (or not) for an SG was if they themselves followed that SG.

Except it was dwain? (I think?) And he went into the back room to check with the marketing people and web people!

Lets face it, we are allowed to post our on views and opinions on this, i dont see how 1 person will somehow stop everyone or find an answer for everything.
this is life, it can be cruel, you can either face it or walk away.

JD21290 wrote:Lets face it, we are allowed to post our on views and opinions on this, i dont see how 1 person will somehow stop everyone or find an answer for everything.
this is life, it can be cruel, you can either face it or walk away.

You.

Just.

Got.

Told.

"Whoever shouts WAAAAAAAGHHHHHHHHHHHH the loudest gets first turn"

WAAGGHHHH- sounds like a baby crying doesn't it?
Hardly strong and orky if you face the enemy crying like a 2 year old.

Hence the reason I don't play in GW stores - the people who do (in my local store) make 2 year olds seem sophisticated and mature.

And 2 year olds don't smell as much...

I hate it when they refer to me as young man,I hate it!Oh that and when I inquired if I could be warhammer stuff and the guy kept talking about how they had just gotten a shipment of Space marines,when I clearly said I was there to buy elves.

Aww, now my best one looks like an insignificant piec of... meh, here goes.

This november or something, we decided to get the foundation paint set. Now I was not really completely sure if they still sold it, because for some reason I suspected it to be limited issue. So, some time before I buy it, I decide to walk in and check. The box wasn't clearly shown anywhere, so I ask one of the staffers. He manages to find it, but not before he decides to suggest the mega-paint-set. (a set nearly five times more expensive, for those who don't keep the figures in their heads). Me being so unlimitedly dense, I don't realise what had been the perfect response until on my way out of the store.

"And when I ask you for a russ, will you point me to the baneblades?"

LuciusAR wrote:Sorry guys but I really am going to have to take issue with this thread. If you want to make genuine complaints about GW's upselling policies or company rules regarding what goes on inside GW stores thats fine. This thread however is little more than a thinly veiled excuse to make personal attacks on GW staff.

For example that post earlier when somone called a staff member a dill weed because he had the audacity to obey the law by refusing to serve solvents to minor was bang out of order. I was strongly tempted to report it to a Mod.

Report it then. The entire nature of the thread is to whine about such things as share bad experiences. Whether right or worng.

So you go run along and report everything to the thought police because you view something as wrong. Its the internet. Welcome to 1995.

Perhaps there should be a thread of annoying things that customers have said to GW staff?

Just for balance.

It looks like there's some hysteria going on here: I don't think this thread was intended to support or condone customers who have no legitimate right to complain (i.e. refused glue) or to abuse staff as a result. Frankly, if you're abusive to someone, you SHOULD be thrown out of the shop at the very least. Being abusive is not the solution. It's not big and its not clever.

However, I think it is fair to point out the reasonably common trait of the hard-sell tactics of SOME staff. SOME people find that kind of thing annoying and would rather ask for assistance, rather than have someone hovering by their shoulder trying to sell them things they don't want. However, SOME staff also view this as a way of engaging customers in conversation and to providing personal service.

Someone else also posted about the staff's over enthusiasm: why shouldn't they seem enthusiastic? People don't work for GW unless they like the hobby so why shouldn't they promote it to. Would you rather walk into a shop where the staff are miserable, surly and barely say anything to you. Would that help?

You know what's a larf? Watching the entire store react to reasonably attractive teenage girls walk into the store.

My friend will sometimes bring her teenaged daughter with her when we go pick up some random thing. She has absolutely NO interest in 40k, and it's absolutely hilarious to watch the Redshirts try to sell her on it.

But I think the funniest (Guess it was borderline stupid) thing I've heard a redshirt say was when she was hanging around the counter while we were checking out, he says to her (first thing he said to her since she walked in the store, the only time I've seen them not try to sell her a starter kit from the get go) "So.. you a girlfriend, friend, daughter...?" and she just kinda stares at him like a deer caught in the headlights. I think she thought he was coming on to her. The minute or so of uncomfortable awkward mumbling was one of the most hilarious experiences of my life until her mother cleared it up.

The GW employees around my area are actually pretty savvy. They still try the upsell and "Have you seen blahblahblah?" tricks, but you tell them you aren't interested and they'll back off. The really bad ones are the redshirts fresh out of Games Workshop Brainwashing Camp. Luckily they're usually gone in month or so.

I had a good laugh when I was buying a Cadian Battleforce the other day for the new Codex. Granted, the guy was new, and had no way of knowing I had about 8,000 points of Guard at home, but when he asked me "So! Starting Imperial Guard?" I couldn't help but bust a gut chuckling (the other staffers who know me heard that and shared a guffaw).



Also: I love this thread. So much.

Report it then. The entire nature of the thread is to whine about such things as share bad experiences. Whether right or worng.

So you go run along and report everything to the thought police because you view something as wrong. Its the internet. Welcome to 1995.

QFT.

LuciusAR wrote:

frgsinwntr wrote:When I went down to the Glen Burnie battle bunker 2 (1.5-2 years ago?) I was asking if they had the new battlefleet gothic rule book in yet.... turns out they didn't even know it existed. They then told me the person who told me about it was lieing to me and there was no such book.

I then went home and ordered it online.

Silly GW battle bunker didn't even know what products they had....

To be fair that more likely down to the fact that GW make no effort at all to inform staff of whets going on with regards to specialist games than any incompetence on the staffs behalf. I guess because they see no need to tell them more than necessary and as they only stock the core games….

The only way the staff would know that a new rulebook was coming out (or not) for an SG was if they themselves followed that SG.

Complete failure. Please stop defending these actions. You are apologizing for GW staffers not knowing their own product lines.

What's the most annoying thing a GW worker has ever said to you?

To me:
"You play Space Wolves?!! Why the hell would you waste your money on those ?!!! You should start start a new Dark Eldar army. Have you seen the Battle Force ?? blah, blah, blah ..."

To a kid (maybe 12) and his younger sister as he ran an intro game for them while their parents sat at the painting table:
"... so this Badass Ork Mo'fo rips the Pansy Marinez head off and skull f**ks it !!!"

Same guy, both incidents. The one with the kids happened about just before he was told to turn in his redshirt.

Can't really remember much annoying things from GW workers, as I haven't been in a GW store for years, last time was the year of 3rd ed 40K...

I do remember that every single time I visit a GW store, I used to get the "noob chat", it always turned out poorly for the Redcoat:
Redcoat: "Soooo, you ever played before?" (They ALL seem to do that 4-second long "Sooo", most often with their hands clasped together, why is that?)
Me: yup.
Redcoat: "Well, what armies do you play? Have you seen the new..."
Me: Well, in Man O'War I've got a Dwarf and Empire fleet, got Chaos for bloodbowl, but I don't play that very often anymore, got some Chaos for 40K.
Redcoat: (Deer in headlights look) So, 40K, how do you like the new edition?
Me: Okay I guess, but it does lack some of the detail that Rogue Trader used to have.
Most back of at this point, with some comment about "know your way around the store then", the cool ones actually start chatting about the good old days. Every once in a while I got one that was fully servitorised and kept pushing a sales pitch. Those I just asked about things like Dragon Masters, Lost Patrol or Squats...

Not so much annoying thing said, but it runs pretty close to the topic:

My local GW was clearing out "some old stock". It was labelled as a load of plastic kits, in a big unmarked box. On the box was a sign saying that you could get something for free!

Basically, you got to pick something from the box if you spent a certain amount, £20 or something. And you weren't allowed to look in the box.

As it happened, I had bought a bunch of stuff, and it was well over double the £20 limit.

I got my son to pull something out of the box; he was about 4 at the time and liked "the big tanks and things"

It was one sprue from a grav-tank; upper body.

So I said, "I've spent double, can I have another go?".

RS: "Err, no."

I then proceeded to split my order into two and asked again.

RS: "That's not really what we're supposed to do...but, err..."

After some more of the same, they finally agreed, so I got my son to have another go. He was getting as fed up as I was. I thought a grav-tank might keep him happy (his own "big toy").

He reached in for another go. It was a duplicate of the same grav-tank sprue.

I asked if I could swap it for the other part of the tank. I don't play Eldar but I figured that my son would soon get bored of the tank and I could use it for scenery - 4 year olds not being known for their long-lasting devotion to things.

RS: "Err, no. You can't swap."

A protracted discussion ensued, by the end of which, the RS's agreed that two upper parts of grav-tanks were about as useful as a chocolate teapot. They said, (actually, they leaned over the counter and whispered) that I could have another choice instead.

In goes my son's arm again. Lo and behold, a grav-tank upper body sprue.

A silence followed. I don't believe words were necessary.

Finally the RS (sheepishly) added, "Err, actually, that's all that we put in the box...there's twenty of the same sprue, and that's all"

I'd like to clear a few issues up.

If you don't like what is going on in this thread ( telling everyone what the most annoying thing a GW worker has said to you) then do not bother to leave a comment.

If you intend to be a killjoy then it is going to be much easier for you to just count to 10 and walk away.

We are here to have fun and laugh, so no 1person (unless your name is over mod or admin) is going to stop this thread.

I am beginning to like this thread

Many thanks,
Jack.

Roze wrote:"do you need a starter paint brush set since your buying fantasy?"

I wanted to punch his gimp face in....*rages once again*

Please don't call people gimps. I have cerebral palsey and take offence to it when people who do not have that or a simular disorder are called gimps. Call them Morons, lame brains, stupid, ugly, whatever. But please do not use the word Gimp.

On Topic:

So I keep going back to the GW store I started playing 40k in hoping for a Tournament to pop up on the schedule. A redshirt asks me if I want to place an order for the Ork Stompa.

Me: But I don't play orks....
Redshirt: Thats fine you can still field it with your army in apoc...
Me: (cutting him off) But I don't like playing apocalypse
Redshirt: Well you could still buy it and paint it in case you ever started to..

Has anyone tried being as enthusiastic / persistent / condescending back to the staffers? Did they notice?

I would try but I don't think I could keep a straight face for long enough.

Konrad Carstein wrote:Perhaps there should be a thread of annoying things that customers have said to GW staff?

Just for balance.

It looks like there's some hysteria going on here: I don't think this thread was intended to support or condone customers who have no legitimate right to complain (i.e. refused glue) or to abuse staff as a result. Frankly, if you're abusive to someone, you SHOULD be thrown out of the shop at the very least. Being abusive is not the solution. It's not big and its not clever.

However, I think it is fair to point out the reasonably common trait of the hard-sell tactics of SOME staff. SOME people find that kind of thing annoying and would rather ask for assistance, rather than have someone hovering by their shoulder trying to sell them things they don't want. However, SOME staff also view this as a way of engaging customers in conversation and to providing personal service.

Someone else also posted about the staff's over enthusiasm: why shouldn't they seem enthusiastic? People don't work for GW unless they like the hobby so why shouldn't they promote it to. Would you rather walk into a shop where the staff are miserable, surly and barely say anything to you. Would that help?

I actually enjoy going into my local GW store. I've always found them friendly and helpful. As I'm a 40k noob I don't mind being told about stuff as it's helpful to me. Obviously if I'd been playing for years and they wouldn't shut up then I can understand that it's probably annoying. They've never tried hard sell on me just answered questions when I've asked them.

I went in there recently with a female work colleague to buy two paperback Heresy novels and she said loudly to me "You're spending £13.98. You must have spent hundreds on this crap". The guy at the counter was not pleased at all. I had to explain to her that £13.98 for two paperbacks is the standard price for such books in any bookshop. I had to ask her when she had last bought a book but she said she uses the library. I personally just think she doesn't read but just spends all her dosh on clothes that she doesn't need. I admit that I also didn't appreciate her calling the hobby crap just because it's not for her. I go in there alone from now on.

Yeah my folks tried to tell me about spending to much money. So now when I buy a bunch of stuff there, I bring in an empty case so I can smuggle it into the house.

Worst experience was when I came back for the summer from freshman year of college they had a new redshirt, and it was the usual annoying sales pitch until I stopped him, so I just introduced myself and said I have plenty of models, but would love some painting advice if he could give it.

Thankfully all the guys are great, talked to a new guy the other day, but still in college so I'll see what he does when I get back for the summer.

LuciusAR wrote:

JD21290 wrote:
Lucius, a few points here as to what you said.

1: no one is forcing you to read any of this, you have done so by choice.

2: read the comments and you will find alot of good ones aswell, you cannot post about it all being bad comments when it is not.

3: if you feel it was an excuse then feel free to report it to a mod, no one is stopping you from doing so.

4: by any chance, do you work for GW?

No I don’t currently work for GW, though I was a redshirt in my student days. However that's neither here nor there.

This whole thread just reaks of 'Oh lets laugh at the silly minimum wage earning peons. Grovel before me peasant.' The attitudes on display are the same as when middle class idiots berate waiters. Its basically snobbery.

I didn’t report the thread to a Mod because I would rather come on here and state that I though he was out of order and give him the opportunity to retract or defend that statement. I don't want to go to the mods except as a last resort.

I once took abuse from a customer because I wouldn’t sell him superglue as he was 15. I was perfect polite about it and explained it was the law. He though it was appropriate to mumble a personal insult under his breath. I banned him for a month and very much enjoyed doing so. I didn't get paid enough to put with personal abuse from customers.

Attack the policy fine, you may even get my sympathy. Attack the staffer and you’ve crossed a line.

Modquisition on:
I am a Mod. I strongly defend he poor hapless retail employee on this board in the past when it was Dakka. Everyone should be forced to work crappy retail before they do anything else in life-to understand.

Having said that, this is good natured 'funnin.' As long as it follows Malfred's rules of courtesy, its ok.

Lets move back to the topic people. Former GW employees who want to post 'most annoying thing a GW customer has ever done' can post a nice thread about it. Now THAT would be funny.

I agree.

asugradinwa wrote:

Roze wrote:"do you need a starter paint brush set since your buying fantasy?"

I wanted to punch his gimp face in....*rages once again*

Please don't call people gimps. I have cerebral palsey and take offence to it when people who do not have that or a simular disorder are called gimps. Call them Morons, lame brains, stupid, ugly, whatever. But please do not use the word Gimp.

I deeply apologise for any offence this has caused you.
I hereby said that if anyone wishes to refer to someone as a gimp, simply replace it with the word moron.

Many thanks,
Jack.

I find the use fo the term moron objectionable, because everyone calls me one

Frazzled wrote:I find the use fo the term moron objectionable, because everyone calls me one

Your a mod I know, but shut up

Nah just kiddin, I hereby enforce the law no one may use the term moron. Instead please replace it with the word Frazzle(d)

Example " He was such a Frazzle."

Nah moron works. On Malf's Forum of Much Goodness, To "Frazzle" means to be a crotchety old man. "I just got Frazzled" means some crotchety old man waved a cane at you, and when you didn't listen, came out from behind the house with a tank...

THE ADMINISTRATUM DECREES

The worst thing for a salesman to do is to denigrate a product or customer subjectively.

As ruler of Dakka, I will do my best to keep those idiots from talking trash.